Andrew Smith

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Current student and team leader with 2 years experience delivering high-levels of customer service to guests and clientele. Consistently ensures customers feel welcomed and accepted; coordinated workplace stations and setup tasks and responsibilities corresponding with guest wants and needs. Adept at managing events, order taking, and directing overall dining operations and customer experience. Actively seeking a role within a reputable, growth-oriented organization.

Employment history

Feb. 2018 – Present
East Eva, Michigan

team leader, Goyette, Leannon and Yundt

Maintain sanitation, health, and safety standards in work areas.
Take food and drink orders and receive payment from customers.
Clean, stock, and restock workstations and display cases.
Schedule activities and equipment use with managers, using information about daily menus to help coordinate cooking times.
Direct other employees through their daily routines and interact with customers to make sure that they have a satisfactory experience
Meticulous with an eye for detail
Demonstrates a heightened sense of responsibility
Versatile and flexible at a managerial and operational level
Demonstrates a dedicated sense of service
Has a natural tendency to encourage team work

Oct. 2016 – Nov. 2016
Morarton, Alabama

fitness adviser/assistant, Harris, Konopelski and Kunde

Manage the daily operations of recreational facilities.
Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation.
Complete and maintain time and attendance forms and inventory lists.
Schedule maintenance and use of facilities.

Education

Nov. 2017

High School Diploma

Turner University – New Dillonfort, Massachusetts

Skills

adaptability

positive language

responsible

clear communication skills

time management skills

patient

persuasive communicating

Professional Summary

With over twenty years’ experience working in various senior roles, I have leadership experience in Project Management, Administration, Customer Service and Sales. I have worked in Government, Corporate and the Not-For-Profit sector as well as running my own businesses. I am currently completing the final unit of a Bachelor of Psychological Science degree and I am passionately pursuing a career that is closely aligned to my personal values of helping others to live healthy, successful and happy lives. I offer the TAC a very unique and broad skill set, an extensive knowledge base and my professional and committed work ethic.

Employment history

Team Leader, Bauch-Gulgowski. Strosinside, Delaware

Jun. 2019 – Present

Managing a team to facilitate the collection and collation of thousands of data items that enable the quarterly Consumer Price Index to be produced and published.

Counsellor, Conn LLC. North Cyrushaven, Florida

Oct. 2018 – Present

Provision of non-judgemental counselling for individuals seeking assistance to work through issues. Counselling is delivered with empathy & warmth, with a goal focused perspective to help facilitate reflection, re-adjustment and re-focus. The ultimate goal is to help my clients live their lives according to their own beliefs and values.

Operations Coordinator, McClure Inc. Josphineport, Virginia

Dec. 2016 – Jun. 2017

A busy and diverse role working within a small team in a not-for-profit organisation. Responsibilities included management of all enquiries and bookings for a busy school and community camp. Assisting groups with planning and preparation before their stay through to invoicing. Coordination of activities, attending to catering requirements, managing accounts, ensuring compliance with all regulations and many other ad hoc tasks that were required to help keep a busy and unpredictable accommodation facility safe and enjoyable for our guests.

Transactional Banking Specialist, Bailey Inc. West Classie, Idaho

Oct. 2011 – May. 2012

Working as a specialist embedded in the Gippsland region, l worked with the Regional Business Executive, Business Banking Executives, Business Banking Managers and Associates to identify & create opportunities to match transaction banking solutions to our customers needs. This was achieved by developing sales strategies through collection, analysis and interpretation of data, by working closely with my team to maintain and strengthen a large portfolio of clients, by attracting and winning new to bank business in the region, through coaching & training staff and by maintaining an up-to-date knowledge of product/industry/region specific information.

Senior Implementation Manager, Donnelly Group. Kuvalismouth, Hawaii

May. 2007 – Oct. 2007

Utilising disciplined Project Management methodologies, my responsibilities included implementing large and complex transaction banking solutions for corporate clients. This involved strong management of internal and external stakeholders, creation of project plans that ensured key milestones were achieved on time and within budget as well as creating and managing risk management & communication strategies.

Education

Northern Harvey, North Darrel, New York

Bachelor of Psychological Science, Feb. 2018

Eastern Cartwright, West Anastasiachester, Kentucky

Diploma of Counselling, Oct. 2016

Southern Louisiana Institute, Dareshire, Missouri

Diploma of Project Management, Jan. 2006

Skills

Project Management

Administration

Communication

Customer Service

Analysis & Decision Making

Andrew Smith

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Dedicated, results-driven IT sales professional offering years of success in developing and executing technical strategies to assist individuals in driving profitability and revenue growth. In-depth experience supporting the sales of networking and enterprise storage solutions with strong knowledge of data center optimization, software sales, deployment planning, and configuration.

Employment history

Jun. 2017 – Jul. 2017
Schmelerfurt, Washington

Team Leader(Sales), Hodkiewicz, Sauer and Reichert

Resolve customer complaints regarding sales and service.
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Review operational records and reports to project sales and determine profitability.
Monitor customer preferences to determine the focus of sales efforts.

Jan. 2017 – Mar. 2017
Moisesstad, Louisiana

Process Developer, Pfannerstill Group

Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Answer customers’ questions, and provide information on procedures or policies.
Sell tickets and other items to customers.
Calculate total payments received during a time period, and reconcile this with total sales.
Supervise others and provide on-the-job training.
Offer customers carry-out service at the completion of transactions.

Apr. 2016 – Jul. 2016
West Lesstad, New Hampshire

Sales Associate, Morar Group

Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Answer customers’ questions, and provide information on procedures or policies.
Sell tickets and other items to customers.
Calculate total payments received during a time period, and reconcile this with total sales.
Compute and record totals of transactions.
Offer customers carry-out service at the completion of transactions.

Education

Sep. 2018

Bachelor of Science: Hotel Management

Southern Maine College – East Catherine, Illinois

Skills

Project Management

Experienced

Sales

Expert

Team Work

Experienced

Leadership

Expert

Management

Experienced

Customer Support

Expert

Professional Summary

Proactive customer service specialist with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Prefers physical work, able to follow set-up and mechanical instructions comfortably and works well with hands. Adept at both back of house and front of house tasks and responsibilities, ensuring the highest standards of customer service and product quality. Performs well under pressure with a positive and determined attitude, and a proven ability to work on multiple tasks at once with ease. Dedicated to ensuring adherence to quality standards on every assignment. Actively seeking a role where I can utilize my skills and experience to add immediate value to an organization.

Employment history

Team Leader, Goyette-Schneider. Sanamouth, New Hampshire

Jan. 2016 – Present

Check the quality of raw materials to ensure that standards and specifications are met.
Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary.
Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
Maintain sanitation, health, and safety standards in work areas.
Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.

Cafe Cashier, Jakubowski, Schaden and Glover. New Porterstad, Montana

Sep. 2007 – Nov. 2007

Clean service or seating areas.
Wrap, label, or date food items for sale.
Clean or sanitize work areas, utensils, or equipment.
Describe menu items to customers or suggest products that might appeal to them.
Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
Take customers’ orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
Provide customers with product details, such as coffee blend or preparation descriptions.

Data Entry, Lemke Group. Langworthton, Oregon

May. 2007 – Aug. 2007

Use computers for various applications, such as database management or word processing.
Create, maintain, and enter information into databases.
Compile, sort and verify the accuracy of data before it is entered.
Compare data with source documents, or re-enter data in verification format to detect errors.
Locate and correct data entry errors, or report them to supervisors.
Maintain logs of activities and completed work.
Store completed documents in appropriate locations.

Education

The Hayes University, Armstrongmouth, Kentucky

High School Diploma, Sep. 2005

Personal info

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Excellent Verbal and Written Communication Skills

Ability to Work Well Under Pressure

Adaptable and Flexible

Excellent Leadership and Customer Service Skills

Speak and Write Fluently in Spanish

Able to Meet Deadlines Under Stringent Time Restraints, Efficiently and with Attention to Detail

Andrew Smith

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Customer service oriented, smiling, proactive leader dedicated to help, resolve disputes, and guarantee customer satisfaction in every transaction. Equipped with communication skills and ability to build great working relationships to maintain a healthy working environment. Actively seeking a customer service role where I can further nurture my existing skills, and learn new ones to be able to provide a better service.

Education

Present

Bachelor of Arts: Psychology (Intended Major)

Southern Maryland University – North Deandramouth, California

Employment history

Jan. 2018 – Jun. 2018
South Charityside, Alabama

Team Leader, Nolan and Sons

Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
Oversee the flow of cash or financial instruments.
Prepare operational or risk reports for management analysis.
Resolve customer complaints regarding sales and service.
Check the quality of raw materials to ensure that standards and specifications are met.
Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary.
Prepare or maintain inventory or production records.
Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
Clean service or seating areas.
Prepare or serve menu items, such as sandwiches or salads.
Provide customers with product details, such as coffee blend or preparation descriptions.
Receive and process customer payments.
Set up or restock product displays.
Take customer orders and convey them to other employees for preparation.
Take out garbage.
Wrap, label, or date food items for sale.
Brew coffee and tea, and fill containers with requested beverages.
Demonstrate the use of retail equipment, such as espresso machines.
Describe menu items to customers or suggest products that might appeal to them.
Stock customer service stations with paper products or beverage preparation items.
Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.

Jul. 2017 – Sep. 2017
New Cleostad, Hawaii

Team Member, Johns, Kris and Keeling

Set oven temperatures and place items into hot ovens for baking.
Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
Clean service or seating areas.
Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
Prepare or serve menu items, such as sandwiches or salads.
Provide customers with product details, such as coffee blend or preparation descriptions.
Receive and process customer payments.
Set up or restock product displays.
Take customer orders and convey them to other employees for preparation.
Take out garbage.
Wrap, label, or date food items for sale.
Clean or sanitize work areas, utensils, or equipment.
Demonstrate the use of retail equipment, such as espresso machines.
Describe menu items to customers or suggest products that might appeal to them.
Stock customer service stations with paper products or beverage preparation items.
Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.

Languages

Tagalog

Native speaker

English

Fluent

Skills

Excellent verbal communication

Ability to work under pressure

Can work in team or individually

Willingness to learn new things

Can work with minimal assistance

Ability to deal with customer concers

Can make decisions when lead is not present

Excellent in money handling

Can speak and write in fluent Tagalog

Professional Summary

Possess excellent inter personal & management skills with strong leadership qualities and communication abilities.
An organized and detailed oriented self-starter who is able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.
Knowledge at handling day to day administrative activities and coordination with internal / external departments / vendors for smooth business operations.
Proficient at managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence.
A through professional with proactive attitude, capable of thinking in and out of the box, generating new ideas and solutions.

Employment history

Team Leader, Littel, Heidenreich and Wuckert. Cassinville, Texas

Jun. 2019 – Present

Manage project execution to ensure adherence to budget, schedule, and scope.
Monitor or track project milestones and deliverables.
Confer with project personnel to identify and resolve problems.
Prepare project status reports by collecting, analyzing, and summarizing information and trends.
Direct or coordinate activities of project personnel.
Initiate, review, or approve modifications to project plans.
Monitor the performance of project team members, providing and documenting performance feedback.
Identify, review, or select vendors or consultants to meet project needs.
Review attendance of resources and plan their leave management.
Arrange MIS Review meeting with internal team and customer.
Responsible for the contribution to the smooth running of a business, leading a team in a positive manner.
Arrange reviews meeting with vendors if aging of calls are alarmingly high.

Team Leader, Cronin and Sons. Bahringerview, Arizona

Jan. 2017 – Mar. 2017

Monitor the performance of project team members, providing and documenting performance feedback.
Assign duties, responsibilities, and spans of authority to project personnel.
Oversee the daily performance of computer systems.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Enter commands and observe system functioning to verify correct operations and detect errors.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Conducting team meeting for daily issues & their resolution.

Sr. Administrator EUS, Christiansen, Crooks and Konopelski. Lake Ellis, Oklahoma

Oct. 2015 – Dec. 2016

Meets work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements.
Liaise with clients to identify and define project requirements, scope and objectives.
Create and maintain comprehensive project documentation, plans and reports.
Keep the Project Manager (PM) and others informed about project status and issues that may impact client relations.
Manage escalated issues related to Day-to-day operations.
Conducting BCP drill related activities for various departments.
Creating Dashboard for Monitoring, System Availability Report (Monthly & Quarterly).
Responsible for ensuring calls closure & meeting Business SLA’s.
Support to raising & implementing including the Patch management CRs in the Wintel infrastructure.
Perform daily BAU L2 Calls Support on Windows 2003 and 2008 Server Family infrastructure.
Responsible for preparing RCA document for Severity 1 & Severity 2 calls.
Responsible for preparing Monthly Service Level Reports & Patch Report.
Awarded as Gem – 2015 at Microland ltd
Awarded as Master fleet – 2014 at Microland ltd

Engineer EUS, Nader Group. Feeneyberg, Georgia

Apr. 2011 – Jul. 2012

Manage escalated issues related to Day-to-day operations.
Conducting team meeting for daily issues & their resolution.
Creating reports on weekly and monthly basis for Dashboard presentation.
Interact with internal customers and meet their expectations.
Producing documentation on operational, system and user procedures & guidelines.
Maintaining maximum availability of supported services for users.
Installation and maintenance of all systems within a client’s environment.
User id creation & access allocations on Active directory.
Ensure adequate antivirus protection & solutions are maintained and updated.
Responsible for managing all System administration activities for Windows XP, Professional and Windows 2000/2003 Professional/Server Workstations.
Installation, configuration and trouble shooting of printers.
Installation & configuration of VPN on Laptop.
Supporting end users & troubleshooting queries through remote desktop.
Performing Blackberry configuration & troubleshooting.
Worked on Remedy, Magnify & Unicenter Service Desk Ticket tools.
Awarded as Hero of West – 2011 at Microland ltd
Awarded as Gem Spot award 8 times – (2010-2013) at Microland ltd

Customer Support Engineer, Mohr Group. Koelpinmouth, Rhode Island

Sep. 2008 – Apr. 2009

Oversee the daily performance of computer systems.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Reassemble machines after making repairs or replacing parts.
Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
Test new systems to ensure that they are in working order.
Operate machines to test functioning of parts or mechanisms.
Maintain records of equipment maintenance work or repairs.
Maintain parts inventories and order any additional parts needed for repairs.

Education

West Heathcote College, West Gaye, Montana

Bachelor of Arts, Jul. 2008

Southern Iowa University, South Ronnyfort, Pennsylvania

High School Diploma, Diploma in Electronics & Telecomunications, Jun. 2008

Northern Spencer, Lake Ivonne, Wyoming

ITI, Electronic Mechanic, Sep. 2007

Languages

English

Marathi

Hindi

Skills

Project Management (Prince 2 certified)

ITIL V3 Foundation

Citrix Xendesktop 6.5

SCCM 2012 R2

Bloomberg technology Certification

Andrew Smith

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Experienced community housing professional with over 5 years experience in the non-for-profit sector in varied roles including Team Leader, Property Officer, Tenancy Manager and various Admin/Reception roles. Highly motivated and self-driven team player that is flexible, a fast learner, and proactive in the working environment.

Employment history

Jun. 2019 – Present
Gottliebtown, North Dakota

Team Leader, Breitenberg LLC

Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Identified staff vacancies and recruited, interviewed and selected applicants.
Planned and conducted new employee orientation to foster positive attitudes toward organisational objectives.
Performed difficult staffing duties, including dealing with understaffing, refereeing disputes, and administering disciplinary procedures.
Analysed training needs, developed new training programs, modified and improved existing programs during fortnightly supervision

Nov. 2015 – Jan. 2017
Tamalashire, Vermont

Property Officer, Tenancy Manager, Herman-Aufderhar

Planned, scheduled, and coordinated general, major repairs, and upgrades maintenance to 400 transitional, rooming, and long term properties.
General tenancy duties; met with prospective tenants to show properties, explained terms of occupancy, conducted sign ups, rent collection, breaches, vacancies, inspections, VCAT attendance.
Investigated complaints, disturbances and violations and resolved problems following management rules and regulations, under the Residential Tenancies Act.

Jul. 2013 – Nov. 2013
West Dominickbury, New York

Admin Assistant, Glover and Sons

Operated telephone switchboard to answer, screen, or forward calls, provided information, took messages and scheduled appointments.
Listened and resolved complaints from customers or the public.
Filed, archived and maintained records.
Collected, sorted, distributed and prepared mail, messages and courier deliveries
Kept a current record of staff members’ whereabouts and availability.
Took orders for merchandise/materials and sent them to the proper departments to be filled.

Education

Jan. 2018

University Diploma: Human Resources

South Nevada Academy – Port Venicehaven, New York

Mar. 2015

Bachelor of Science: Psychology and Forensic

South New Mexico Academy – Gerlachhaven, Ohio

Feb. 2013

Certificate IV: Mental Health

South Watsica – South Rufusland, California

Skills

Computer Efficiency

Experienced

Customer Service

Expert

Residential Tenancies Act / VCAT

Expert

Mental Health First Aid

Experienced

Team Work

Expert

Policies and Procedures

Experienced

Administration

Expert

Time Management

Experienced

Accomplishments

Professional Summary

Hii this is sachin samadhiya a dynamic professional with enthusiastic ambitious and professional individual who has proven a record of accomplishment of achieving results in highly competitive environment a true as officer who is driven to hunt for new business and is mentally resilient enough to be avail to push passed rejection to achieve result

Employment history

team leader, Terry-Hilll. West Wallyview, Texas

Jun. 2019 – Sep. 2019

Assist Managers in Sales Strategy Development. …
Keep Informed of New Products and Services. …
Recruit, Train, and Coach the Sales Team. …
Delegate Tasks and Set Deadlines. …
Set Sales Targets and Motivate Sales Team. …
Prepare Sales Reports.

sales executive, Abshire, Braun and Kub. Eleonorfort, Missouri

Aug. 2018 – Sep. 2018

Responsibilities:
Builds business by identifying and selling prospects; maintaining relationships with clients. … Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.

Education

West Russel University, Rippinborough, Arkansas

BBA, management, Present

Personal info

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Skills

communicator

motivation

team leading

Professional Summary

Hands-on, successful Software Engineer with decades of verifiable success leading teams in delivering appropriate technology solutions for desktop and mobile products. Comprehensive knowledge of platform development, enterprise architecture, agile methodologies, cloud services, and web-based applications. Innovative change agent with a unique mix of high-level technology direction and deep technical expertise.

Employment history

Team Leader, Spencer, Weber and Quigley. Dachside, Kansas

Aug. 2015 – Present

Modify existing software to correct errors, to adapt it to new hardware, or to upgrade interfaces and improve performance.
Advise customer about or perform maintenance of software system.
Analyze information to determine, recommend, and plan installation of a new system or modification of an existing system.
Supervise and assign work to programmers, designers, technologists, technicians, or other engineering or scientific personnel.

Software Developer, Schroeder-Brakus. New Jan, Minnesota

Jun. 2014 – Mar. 2015

Design, build, or maintain web sites, using authoring or scripting languages, content creation tools, management tools, and digital media.
Identify problems uncovered by testing or customer feedback, and correct problems or refer problems to appropriate personnel for correction.
Evaluate code to ensure that it is valid, is properly structured, meets industry standards and is compatible with browsers, devices, or operating systems.
Maintain understanding of current web technologies or programming practices through continuing education, reading, or participation in professional conferences, workshops, or groups.
Develop databases that support web applications and web sites.

Projects Undertaken

Education

South Kemmer College, Dibbertport, Virginia

Master of Computer Application (MCA), Jan. 2015

Southern Turcotte Institute, Lazarofurt, New York

Bachelor of Science, Mathematics, Nov. 2012

Languages

English

Hindi

Skills

Ionic

Node.Js

Angular

Ruby on Rails

AWS

Professional Summary

A leader that holds the sales team together, provides the training and motivation to the team to reach sales goals. The work environment is typically fast-paced, and as a team leader I often move from one task to another, answering questions, holding meetings, delegating responsibilities, and acting as a voice of encouragement to my team

Employment history

Senior Team Leader, Schowalter, Stracke and Gerlach. Port Madisonfort, Alabama

Oct. 2016 – Present

I lead a sales team by providing guidance, training and mentorship, setting sales quotas and goals, creating sales plans, analyzing data, assigning product wise sales and building team accordingly.

Technical consultant, Walker-Satterfield. Tamalaview, Ohio

Dec. 2013 – Apr. 2014

Technical consultants come up with solutions to technical problems and spend much of their workday in front of computers. While some work in-house for individual companies, many tech consultants are self-employed, and clients seek their services on an as-needed basis. Oftentimes, technical consultants are part of a larger design team and work closely with other professionals. Technical consultants tend to work full-time but may need to put in extra hours to finish a project

Data specialist, O'Kon LLC. Lake Aldo, Colorado

Jan. 2013 – Feb. 2013

Education

East Powlowski, South Vivan, Louisiana

South Kris University, Dustiport, New Mexico

High School Diploma, Electrical and communication engg, Sep. 2011

Skills

Target achieveing

Expert

Team management

Experienced

Sales leader

Skillful

Andrew Smith

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Dedicated senior-level executive offering over 3 years of consistent career progression in the areas of operations and warehouse management for a multi-million-dollar, global enterprise. Expert in ensuring operational efficiency, workflow management, process development, production performance, and low-cost solutions. Strong ability to lead cross-functional teams and collaborate with business leaders as well as build and cultivate strategic relationships with internal and external stakeholders and business partners.

Employment history

Oct. 2016 – Present
Lake Wadetown, Alaska

Team Leader, Smitham, Senger and Lowe

Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
Schedule activities and equipment use with managers, using information about daily menus to help coordinate cooking times.
Order and take delivery of supplies.
Verify that prepared food meets requirements for quality and quantity.
Answer questions about products and benefits.
Order or purchase supplies.
Interview clients to determine what kinds of properties they are seeking.

Apr. 2015 – Mar. 2016
West Mitch, North Carolina

Team Leader, McCullough, Hickle and Gerhold

Receive items from customers and mark them with codes or names.
Inspect articles for stains and fabrics that require special care.
Sort articles to be cleaned by fabric type, color, and cleaning technique.
Load clothing into laundry and dry-cleaning machines.
Add detergent, bleach, and other chemicals to laundry and dry-cleaning machines.
Remove, sort, and hang clothing and other articles after they are removed from the machines.
Clean and maintain laundry and dry-cleaning machines.

Education

Sep. 2017

High School Diploma: Biomedical

Eastern Turner – Clintonberg, Kentucky

Skills

Team Managment

Experienced

Communication

Experienced

Time Managing

Experienced

Professional Summary

My objective is to build a strong and challenging career, where I can show my abilities and proficiency. To work with an organization which provides me an opportunity to grow equally along with the growth of company, and where employee’s contribution towards the growth of company has a remarkable value.

Employment history

Team Leader, Cronin Group. East Edwardo, Vermont

Oct. 2018 – Present

• Team Handling.

• Maintain & increase the market share in my area.

• Tractor retail finance & Refinance.

• Regular meeting with Team members for Business and Collection.
• Handling credit norms, operation team and dealers too.
• Monitor efficiency of collection associate and track their movements.

Deputy Officer Sales, Turner Inc. Blossomberg, Nebraska

Dec. 2016 – Oct. 2017

• Walking customer handling.

• Maintain & increase the market share in my area.

• Tractor retail finance & Refinance.

• Regular meeting with the live contacts for studying their financial outputs.
• Ensure to collect EMIs from customer.
• Taking feedback on collection to Collection associate.

• Monitor efficiency of collection associate and track their movements.
• Handling credit norms, operation team and dealers too.
• Handling Pipariya branch comprising 5th main locations (Bankhedi, sohagpur, Pipariya, Shobhapur, Semri)

Asst Manager (Sales), Hyatt LLC. East Joellenborough, Virginia

Dec. 2015 – Jan. 2016

• Maintain & increase the market share in my area.

• Tractor retail finance & Refinance.

• Regular meeting with the live contacts for studying their financial outputs.

• Ensure to collect EMIs from customer.

• Taking feedback on collection to Collection associate.

• Monitor efficiency of collection associate and track their movements.

Sales Executive, Zulauf, Stamm and O'Kon. New Gregg, Virginia

Jun. 2014 – Jul. 2014

• Walking customer handling.

• Maintain & increase the market share in my area.

• Tractor retail finance & Refinance.

• Regular meeting with the live contacts for studying their financial outputs.
• Handling credit norms, operation team and dealers too.

Education

Southern Nolan University, South Fernandahaven, Illinois

BBA, 2010

Runte Institute, Port Ulysses, Wyoming

12th, Commerce, 2007

Western Hilll, Hilperttown, Rhode Island

10TH, 2005

LANGUAGES

PERSONAL PROFILE

Personal info

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Team handling,Operation.

• M.S. Office’s & Excel.

• Fluent in Internet operating i.e. Internet explorer, Mozilla fire fox.

Andrew Smith

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Advanced knowledge of POS systems, inventory management, equipment usage and maintenance, and standard drink recipes. Positive, hardworking, attentive, high energy, reliable professional with strong customer service skills and keen attention to detail dedicated to providing exceptional customer service at every interaction. Experienced in the areas of scheduling, inventory management, food, labor, and supply costing, and food safety policies and guidelines.

Employment history

Mar. 2019 – May. 2019
East Friedaport, Connecticut

DELIVERY GOODS, Mueller Group

Obey traffic laws and follow established traffic and transportation procedures.
Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition.
Sell and keep records of sales for products from truck inventory.
Maintain records, such as vehicle logs, records of cargo, or billing statements, in accordance with regulations.
Drive vehicles with capacities under three tons to transport materials to and from specified destinations, such as railroad stations, plants, residences, offices, or within industrial yards.
Perform emergency repairs, such as changing tires or installing light bulbs, fuses, tire chains, or spark plugs.

Sep. 2018 – Oct. 2018
Marcelinoton, Vermont

TEAM LEADER, Leuschke Group

Greet guests and seat them at tables or in waiting areas.
Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
Operate cash registers to accept payments for food and beverages.
Inspect dining and serving areas to ensure cleanliness and proper setup.

Education

Feb. 2016

High School Diploma: DIPLOMA IN COMPUTER APPLICATION

Feil University – Hammesside, Maine

Oct. 2015

High School Diploma: ARTS

Eastern Lebsack College – West Dwainport, Wyoming

Skills

COMMUNICATION

Experienced

TIME MANAGEMENT

Experienced

TEAMWORK

Skillful

MS OFFICE

Experienced

ADAPTABILITY

Expert

ABILITY TO WORK UNDER PRESSURE

Skillful

Andrew Smith

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Oct. 2019 – Present
Narcisaborough, West Virginia

Team Leader, Prosacco LLC

Resolve customer complaints or answer customers’ questions regarding policies and procedures.
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.

Dec. 2010 – Nov. 2011
Ornbury, Arkansas

Sr. Executive, Kilback, Buckridge and McLaughlin

Provide assistance for customers with special plans
Promote company products, services, and savings plans when appropriate..
Resolve customer complaints or answer customers’ questions regarding products.

Aug. 2010 – Oct. 2010
Kleinburgh, North Carolina

Telle Caller, Goodwin LLC

Confer with customers by telephone or in person to provide information about products or services, take or enter bill dues, cancel VAS, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers’ problems.
Determine charges for services requested, collect deposits or payments, or arrange for payment pickup
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme uses that could increase utility bills..

Education

Dec. 2006

Bachelor of Arts: Honours

Southern Leannon Academy – Nickibury, New York

Oct. 2003

High School Diploma

Western Witting Academy – East Cristobal, New Hampshire

Skills

Customer Handling

Expert

MS Excel

Expert

Team Handling

Experienced

Comprehensive problem solving abilities

Experienced

Professional Summary

Passionate and experienced Graphic Designer with an extensive knowledge of adobe programs. Works well in teams, loves to get and give feedback to create the best designs possible. Extremely talented when it comes to making graphics and illustrations. Dedicated to producing the best possible design pieces in the time allotted, loves to learn from coworkers and supervisors. Excellent team leader, able to strike a perfect balance between getting things done on time ensuring every member of the workforce is happy.

Employment history

Team Leader, Miller-Cormier. East Lonnie, Minnesota

Aug. 2019 – Present

Organize the shift and ensure shift tasks get done on time.
Prepare or maintain inventory or production records.
Provide excellent customer service and problem solving skills, creating a fun work environment to make sure everyone on staff has their needs met in order to provide the best service possible.
Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary.
Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, and teas.
Decorate the store with hand drawn chalk signs, chalk murals, and displays.

Team Member, Hyatt-Farrell. Cruickshankshire, Oregon

Jun. 2014 – Jul. 2014

Maintain sanitation, health, and safety standards in work areas.
Clean food preparation areas, cooking surfaces, and utensils.
Take food and drink orders and receive payment from customers.
Clean, stock, and restock workstations and display cases.
Serve orders to customers at windows and counters

Education

Fritsch College, East Tieshatown, Colorado

Bachelor of Arts, Graphic Design, Present

Skills

Leadership

Photoshop, Illustrator, and Indesign

Drawing

Team work

Communication

Problem Solving

Professional Summary

Sales-driven, goal-oriented professional dedicated to driving operational success and provide customers with memorable Travel experiences. Over 3 years of experience managing Sales & operations for large, reputable Companies including Target. Positive, adaptable leader passionate about building lasting relationships and making a difference in the lives of others.

Employment history

Team Leader, Stamm-Paucek. Port Lashawn, Kentucky

Jun. 2019 – Present

. Generating reports on regular and weekly work

• Develop the strategy which team will use to achieve goals and targets

• Provide status reporting of team activity against the program

• Provide Guidance to the team based on management direction

• Maintaining the conversion Targets

• Helping the team to focus on track

• Making targets of the team and help them to achieve

• Managing shrinkage

• Handling escalations of the team

Senior Consultant, O'Reilly Inc. Konopelskibury, Missouri

May. 2018 – Jun. 2018

• Handling Operations
• Performs travels cost analysis, costing and provide price estimate to clients
• Maintaining the Conversion Ratio.
• Real-time auditing

• Solving the problems of the team
• Manage the flow of day to day operation
• Maintaining the service quality of the team
• Assigning the daily task&work flow to the team
• Assuring that every agent will hit the utilization parameters
• Perform other task assigned by the manager

Travel Consultant, Ledner-O'Reilly. Reillyhaven, West Virginia

Jan. 2017 – Feb. 2017

Plan tour itineraries, applying knowledge of travel routes and destination sites.
Resolve any problems with itineraries, service, or accommodations.
Sell travel packages.
Arrange for tour or expedition details such as accommodations, transportation, equipment, and the availability of medical personnel.
Evaluate services received on the tour, and report findings to tour organizers.
Attend to special needs of tour participants.

Education

Southern Huel, Lake Marget, Hawaii

MBA, Marketing / International Business, Jul. 2017

Stiedemann College, Veumview, New Jersey

BBA, Jun. 2014

Declaration

Skills

Initiative

Training in emergency response

Ability to manage travels plans and organize task effectively

Excellent leadership and problem solving abilities

Good people management skills

Professional Summary

I’m a very hard worker that can learns very rapidly anything you show me. Let me show you what I can do for your company. I can speak, read, and write Spanish fluently. I can help build your business into something great if you give me a chance to. You won’t regret it, if you choose me to work in your company.

Employment history

Team Leader, Bosco-Wisozk. Lindbury, Georgia

Jul. 2017 – Aug. 2017

Took care of the complaints and concerns of the customers, excellent customer service, excellent computer skills, friendly service, always with a smile, resolve concerns and misunderstanding with employees, did the schedule for the store, received the inventory for the store

Assistant Manager, Quitzon-McKenzie. Port Vanita, Alaska

Jul. 2016 – Jan. 2017

Customer service, helped customers find what they were looking for, did the paperwork for the end of the day, polite to everyone when they needed help especially when they were lost to find the right way

Cashier, Moore, Moore and Tremblay. Lake Rosalinabury, Kentucky

Nov. 2015 – Feb. 2016

Took care of customers needs, handled money, dispensed gasoline, cleaned store

Education

South Hodkiewicz University, Paulenehaven, New Hampshire

GED, Jun. 2001

Skills

Bilingual in two languages

Windows 7

Words Software

Professional Summary

I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines

Employment history

Team leader, Aufderhar-Steuber. Beattyburgh, South Dakota

Jan. 2018 – Feb. 2018

Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints

ORO, Kreiger-Cassin. South Dorcas, Arkansas

Oct. 2015 – Dec. 2015

Understand the problems and challenges of clients and identify ways the business could better address those needs
Provide excellent service to maintain a positive reputation for the business
Resolve any customer complaints promptly and professionally

Education

East Price University, West Dawne, Oklahoma

Bachelor of Arts, English, Apr. 2014

West California College, North Nikkichester, Michigan

SSLC, May. 2008

Skills

Multi-tasking

Experienced

Computer and Internet Skills

Skillful

Able to Operate Under Pressure

Skillful

Responsible

Skillful

Quick Learner

Expert

Adaptable

Experienced

Professional Summary

Customer service specialist and business development executive with 15 years’ experience leading teams in driving organizational growth and revenue. Skilled at developing and implementing comprehensive training programs for staff members to ensure the highest-levels of service are delivered consistently. Advanced technical skills including proficient use of SalesForce.com.

Employment history

Team Leader, Walter-Bashirian. East Gildaland, Utah

Feb. 2019 – Present

Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance.

Answer escalations, responding to questions or requests.
Assist subordinates by answering simple questions, locating items, or referring them to the pharmacist for medication information.
Followed through with team members in a timely manner.
Directed subordinates to appropriate departmental personnel.

Service Partner Administrator – Team Lead, Ruecker, Lesch and Hickle. Schmittfurt, Nebraska

Aug. 2018 – Nov. 2018

Service Partner Network Development. The SePA is responsible for ensuring that TRT Service Partners continually meet or exceed TRT customer requirements in the provision of services. Service Partner Records Management The SePA is responsible for managing both the SPDB and all documentation regarding SP relationship. Manages and Oversees SePAs Day to Day activities and ensures efficiency. Involves in recruiting members for the team, HR admin backend job.

Monitor or track project milestones and deliverables.
Confer with project personnel to identify and resolve problems.
Direct or coordinate activities of project personnel.
Assign duties, responsibilities, and spans of authority to project personnel.
Schedule and facilitate meetings related to information technology projects.
Negotiate with project stakeholders or suppliers to obtain resources or materials.
Identify, review, or select vendors or consultants to meet project needs.
Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
Manage project execution to ensure adherence to budget, schedule, and scope.

Data Marketing Analyst for Google, Dietrich, Pollich and O'Reilly. Port Elmochester, North Carolina

Dec. 2017 – Mar. 2018

Support Global lead generation program. Identifies the potential of the lead based on Business Model, Revenue Model, Target Audience, Locations, Website Quality, Ability to go Digital and Business Viability. Brainstorms with quality team and sales team to adjusts with market trends and to deliver high quality leads.

Create or maintain database of customer accounts.
Measure and analyze Web site usage data to maximize search engine returns or refine customer interfaces.
Determine location for product listings to maximize exposure to online traffic.
Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.

Outbound Sales – Lead, Hayes-Rath. West Marcosside, West Virginia

May. 2017 – Jul. 2017

Checks the quality of the leads and ensures that it end as as close sale. Ensures high quality of customer service. Ensure the day to day management of a team of Sales Agents, driving daily, weekly and monthly targets.

Plan and direct staffing, training, and performance evaluations to develop and control sales.
Monitor customer preferences to determine focus of sales efforts.
Direct, coordinate, and review activities in sales.

Officer, Rowe Inc. Hagenesberg, Maryland

Aug. 2016 – Oct. 2016

Performs online banking transaction, processing which includes financial entries and data maintenance. Enhances citi’s client relationships by identifying and maximizing opportunities.

Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.

Senior Team Leader, Marvin and Sons. Tiffanyport, Colorado

Sep. 2009 – Dec. 2010

Drives performance on a daily basis by setting compelling expectations, real-time monitoring, coaching and developing strategies leading to performance improvement; coordinates with SOICs, SMs, OMs and Support groups, to address frontline issues affecting the floor. Conducts learning activities to improve the customer service and technical skills of the agents.

Oversee the daily performance of team members.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Hire, supervise, and direct workers engaged in special project work, problem solving and monitoring.

Education

West Boyle College, South Jerryland, Florida

Bachelor of Science, Computer Science, Jan. 2002

Skills

Research

Data Analysis

People Management

Andrew Smith

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

After completing my Bachelor of Arts Psychology in 1996 I was unsure of my career path. After working in the Non-Government sector for a short while I commenced employment at Centrelink Call Centre in 1997 and commenced my Social Work degree in 1998. Graduating in 2001 I travelled and commenced my career in Child Protection which has now spanned over 15 years. For the last 7 years I have been a Team Leader in Child Protection supervising from 6-15 team members and have worked in a variety of roles within Child Protection.

I am well experienced in supervising team members, and have extensive knowledge in my area of employment, with extensive experience in performing risk management, meeting timelines, and convening/facilitating planning forums. I am a motivated and adaptable team player.

Education

May. 2001

Bachelor of Arts: Social Work

Eastern Hammes – Fabianhaven, Louisiana

Jan. 1996

Bachelor of Arts: Psychology

Western Walsh Institute – Tamikachester, Ohio

Employment history

Feb. 2014 – Present
Port Melindaport, Nevada

Team Leader, Ward-Williamson

Managing a District Team and responding to concerns regarding the safety and wellbeing of children in applying the provisions of the Children and Community Services Act 2004.
Supervising team members in child protection case work matters and where necessary, oversees case workers in taking intervention action to promote the safety and wellbeing of children.
Supervising team members in providing case work services to identified families and children in the care of the CEO.

Convening and chairing planning forums for children in the care of the CEO.

Undertaking complex case work activities with the Team as required.

Managing Team resources, assigning tasks and ensures equitable distribution of workload within the Team.
Quality assuring the electronic reporting requirements of case workers in the Team.

Contributing to the planning and management of District activities under the direction of the District Director.

Supervising and supporting team members and liaising with other Team Leaders and District/Departmental staff to ensure sound practice standards are maintained.

Ensuring the learning and development requirements of the Team are maintained.

Feb. 2010 – Mar. 2010
East Linwoodshire, Kansas

Senior Field Worker, Leffler and Sons

Responding to concerns regarding the safety and wellbeing of children and applying the provisions of the Children and Community Services Act 2004.

Taking legal action to promote the safety and wellbeing of children where necessary.
Undertaking case work activities of a complex nature.

Providing services to children placed in the care of the CEO.

Providing advice and expertise to District staff on the child safety and protection issues.

Assisting and planning with District staff and others to develop community and family capacity to provide a safe environment for children and other vulnerable people.

Developing and maintaining a high degree of knowledge and skills in providing services and supports to families and communities to enhance the safety and wellbeing of children and other vulnerable members of the community.

Investigating serious concerns about the welfare and safety of children and taking action appropriate to the situation.

Jul. 2008 – Aug. 2008
Ferryfort, Louisiana

Senior Field Worker, Connelly and Sons

Responding to concerns regarding the safety and wellbeing of children and applying the provisions of the Children and Community Services Act 2004. After Hours services, shift work.

Undertaking case work activities of a complex nature.

Providing advice and expertise to District staff on the child safety and protection issues.

Assisting and planning with District staff and others to develop community and family capacity to provide a safe environment for children and other vulnerable people.

Investigating serious concerns about the welfare and safety of children and taking action appropriate to the situation.

Apr. 2006 – May. 2006
Lake Noellamouth, Illinois

Senior Field Worker, Langosh-Barrows

Responding to concerns regarding the safety and wellbeing of children and applying the provisions of the Children and Community Services Act 2004.

Taking legal action to promote the safety and wellbeing of children where necessary.

Undertaking case work activities of a complex nature.

Providing services to children placed in the care of the CEO.

Providing advice and expertise to District staff on the child safety and protection issues.

Assisting and planning with District staff and others to develop community and family capacity to provide a safe environment for children and other vulnerable people.

Investigating serious concerns about the welfare and safety of children and taking action appropriate to the situation.

Jun. 2005 – Jul. 2005
Lakinview, Minnesota

Team Leader, Stoltenberg Inc

The delivery of case work and case management services to clients, including the management of more complex cases requiring liaison with other agency and non-government organisations.Maintaining a high level of services to clients through the provision of professional expertise and demonstrated best practice in the delivery of statutory child protection.Undertaking statutory responsibilities and exercising delegations under the Care and Protection of Children Act in accordance with departmental policies and procedures.Providing support, training and education to staff on program and practice issues to enhance their skills, knowledge and understanding of programs.Ensuring the availability of reliable data through the accurate and timely recording of information on the Territory Families client information and case management systems.
Participating in the Territory Families After-hours Service.
Supervision of staff in case practice and performance management

Sep. 2003 – Dec. 2003
Elveramouth, Alaska

Field Worker, Bechtelar-Reichert

Responding to concerns regarding the safety and wellbeing of children in accordance with provisions of the Children and Community Service Act 2004.

Taking legal action to promote the safety and wellbeing of children where necessary.

Providing services to children placed in the care of the CEO.

Engaging and working alongside families to strengthen their capacity to provide care and safety to their members in ways that are:
Sustainable

Will build resilience in children, families and the community and

Ultimately increase social wellbeing.

Assisting identified families and their children with relevant agencies and community resources to ensure appropriate supports are in place.

Aug. 2001 – Mar. 2002
Port Elayneberg, New Jersey

Family Payments Worker, Ernser-Balistreri

Call Centre operator for Fmaily Payments with Centrelink.,
Providing information and assistance to recipients of Centrelink payments over the phone.
Assessing eligibility for payments.

Skills

Project Management

Experienced

Communication

Expert

Conflict Resolution

Experienced

Facilitator

Experienced

Supervisor

Expert

Professional Summary

Effective project leader and problem-solver with advanced programming skills and a hardworking mentality. Seeking to apply expertise and extensive experience in software engineering to take on a challenging new role with a growing team. Experienced Call Center Quality Analyst who exhibits a professional demeanor and excellent communication and interpersonal skills.Skilled at evaluating both verbal and written customer contact by agents while coaching them for success in executing superior service to customers. Able to rapidly gain product knowledge.

· Deliver coaching feedback to agents

· Conduct and evaluate customer feedback surveys

· Prepare management reports

· Exceptional listening and analytical skills

· Detail oriented

· Flexible

· Ability to lead and develop others

· Strong organizational, time management and analytical skills

· Ability to work overtime as job and peak business deadlines require

· Positive, professional attitude and proactive approach to work

· Ability to work independently on various work assignments as needed

Education

South Walter, Schillermouth, California

Bachelor of Science, Computer Application, Feb. 2011

Employment history

Team Leader, Legros LLC. Lake Tami, Mississippi

Jun. 2019 – Present

Research, document, rate, or select alternatives for web architecture or technologies.
Supervise the work of office, administrative, employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Train or instruct employees in job duties or company policies or arrange for training to be provided.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Evaluate employees’ job performance and conformance to regulations and recommend appropriate personnel action.
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
Interpret and communicate work procedures and company policies to staff.
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
Coordinate activities with other supervisory personnel or with other work units or departments.
Develop or update procedures, policies, or standards.
Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.

Senior Customer Associate / Call Center Quality Analyst, Erdman-Keeling. Yoshiebury, West Virginia

Mar. 2016 – Sep. 2016

· Ensuring that appropriate staffing levels are maintained at all times and that there is a certain level is slack in the system to cover busy periods.

· Resolving disputes between members of staff.

· Checking on the quality of work an employee does.

· Making sure all tasks given to staff are done on time and to the required standard.

· Resolving any salary or overtime disputes.

· Participating in all relevant training as required

· Providing daily feedback on performance to junior members of staff.

· Organizing and conducting team meetings.

· Ensuring team members are prioritizing their work duties appropriately.

· Maintain healthy group dynamics

· Making sure that all health and safety rules are strictly followed.

· Controlling team budgets and expenses.

· Produced ad hoc reports and documents for senior team members on timely basis.

· Listened to calls either recorded live or side-by-side while communicating feedback.

· Encouraged good practices and discouraged bad ones.

· Identified calls failing to meet predefined standards and identified the problem.

· Implemented agent training and coaching initiatives.

· Understood the priority of the organization and evaluated call behaviors for regulatory compliance cross-selling and adherence to policy.

· Provided customer feedback and internal compliance feedback to management.

· Responded to customer requests via telephone and email and effectively answered questions and inquiries.

· Verified data integrity and accuracy.

Senior Revenue Cycle Executive, Jacobi-Roberts. Normandbury, Maine

May. 2014 – Jul. 2014

· Analysed account receivables and corrected all problems.

· Met all productivity and collection goals including dollars collected and accounts handled.

· Initiated appeals of denial of payment for services.

· Reduced rates of delinquent accounts.

· Set up payment plans for people with delinquent medical bills.

· Made calls to insurance companies and individuals with outstanding accounts and arranged payments.

· Documented all activities.

· Maintained patient confidentiality and followed the mandates of HIPAA and the FDCPA.

· Good ability to interpret rules and regulations set by Medicaid Medicare and commercial insurance payers

· Strong medical bill collections practice

· Highly organized with strong attention to detail

· Ability to self-motivate and work with minimal supervision

· Excellent oral and written communication skills

· Thorough knowledge concerning patient confidentiality and HIPAA rules

· Reporting at CBO monthly operations meetings

· Complies with departmental and company-wide policies and procedures

· Create new reports for the RCM Auditing Dept, Contract Revenue Dept, Billing Dept and Business Systems Dept; train said departments on running reports and troubleshoot future issues or modifications

· Support and Training, by providing ongoing support to the CBO RCM Revenue Cycle Analysts

· Distribute Deposit Report of current month’s deposits, including previous day’s Lockbox and EFT transactions, along with monthly projection of receipts by region

· Responsible for balancing tie outs from billing and patient accounting systems (GPMS, NextGen)

· Monthly Reporting, Analysis, and Trending

· Work with coding staff to resolve coding related denials

· Partner with clinical leaders, admitting departments and physicians related to securing payment on hospital accounts from third party resources and/or patients

· Responsible for improving and maintaining an efficient revenue for the department

· Monitors high dollar and aging accounts (unbilled, denials, follow-up) in systems for escalation with departments (DNFB, XClaim, Revenue Recover, RTS)

· Develops and maintains efficient working relationships

· In partnership with CBO, follow-up on claim status and appeals including interaction with the payers

· Reviews and ensures departments are reconciling charges on a daily basis

Senior Sales Executive, Feest, Heathcote and Stokes. South Sebastianville, New Mexico

Feb. 2012 – May. 2012

· Responsible for managing and growing territory, maximizing

· Demonstrated success selling enterprise software and services to financial/banking industry

· Direct selling expertise, ‘hunter’ mentality. Working

· Outbound warm calling activity targeting new clients

· Responsible for meeting and exceeding assigned revenue

· Work with other solution specialists and partners in your territory to assist in opening doors and driving license revenue

· Understand Business drivers for making a capital investment and how technology fits into this process

· Drive efforts to meet monthly and annual sales goals on software sales and new margin sales for the year.

· Utilize networking skills to build list of prospects to contact for new business.

· Track customers and prospects in CRM system including records of all contact.

· Develop and conduct online webinars to demonstrate software capabilities.

· Visit customer locations to provide presentations to technical staff and management.

· Serve additional role as technical advisor to clients leveraging thorough knowledge of company and competitor software.

· Oversee product sales lifecycle from closing to delivery through technical support.

· Develop forecast of industry, company and product line sales collaborating with sales team to set quotas.

Work diligently with existing clients to ensure software is functional, updated and supported.

Skills

Passion & Commitment.

Experienced

Innovation

Experienced

MS Office

Experienced

Influential in Core Areas.

Experienced

Willing to Delegate.

Experienced

Strong Organization Skills

Experienced

Project Management

Experienced

Andrew Smith

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

A highly motivated, confident individual with exceptional multi-tasking capabilities and able to work in a target driven environment. Hardworking with excellent interpersonal and managerial skills, who can work equally well alone or as part of a team. Can communicate effectively with people from diverse backgrounds and would be an asset to any employer who respects loyalty and responsibility. Equipped with 4 years of experience in the areas of sales, management, business operations and development. Eager to advance my career and obtain a team leader position within the management and IT department of the City of Gold Coast

Employment history

Feb. 2019 – Present
New Magdaleneview, Alabama

Team Leader, Braun, O’Hara and Graham

Supervise the activity and performance of selling team members, ensuring the consistent delivery of service and selling to customers.
Timely and appropriate resolution of customer issues, escalating as necessary.
Support execution and maintenance of merchandise presentation standards that strengthens an “easy to shop” customer experience.
Maximise selling opportunities to our customer, through merchandise placement, support of promotions and sell through of aged merchandise.

Oct. 2015 – Jun. 2017
Port Geoffrey, Idaho

Counter Manager, Stehr, Huel and Mitchell

Prepare weekly and monthly reports for several departments (e.g. sales department, cosmetic and State brand managers)
Provide a professional level of assistance to customers
Follow communication procedures, guidelines and policies
Build productive relationships, resolve complex issues and achieve customer’s loyalty
Identify and access customer’s needs to achieve satisfaction

May. 2014 – Jan. 2015
Beahanhaven, Indiana

Web Developer/Designer, Towne Inc

Design database applications, such as interfaces, data transfer mechanisms, global temporary tables, data partitions, and function-based indexes to enable efficient access of the generic database structure.
Develop data models for applications, metadata tables, views or related database structures.

Education

Sep. 2015

Bachelor of Information Technology: IT

South Tennessee College – Port Vivienne, Connecticut

Apr. 2010

High School Diploma

Rice Academy – New Omarburgh, Missouri

Skills

Communication

Expert

Analytical Thinking

Expert

Management

Experienced

Team Leadership

Experienced

Professional Summary

Positive, hardworking, hands-on with 4+ years’ experience. Working together with other employees ensuring the highest standards of customer service and food quality. Expert in the areas of food, labor, and food safety policies and guidelines.
Passionate about delivering high levels of customer service and maintaining a safe, well-organized working and working and shopping environment.

Employment history

Team Leader, Mayer Inc. West Pasty, Massachusetts

Apr. 2017 – Present

Demonstrate or explain products, methods, or services to persuade customers to purchase products.
Provide coupons, informational brochures, or other incentives to persuade people to buy products.
Keep areas neat while working and return items to correct locations following demonstrations.
Maintain sanitation, health, and safety standards in work areas.
Verify that prepared food meets requirements for quality and quantity.
Worked with customers to a high standard, meeting their needs and special dietary requirements.

Graphic Designer, Abernathy-Friesen. West Edmund, New Hampshire

Jun. 2012 – Jul. 2012

Worked with clients, to fulfill business advertisement and business branding needs
Always met deadlines, for the client.
Organised a team for a clients weekly school magazine, completed work to high standards using different forms for technology and computer software.
Gather and organize information to plan advertising campaigns.
Check to ensure that appropriate changes were made to resolve customers’ problems.

Education

West Iowa Institute, Port Terrencemouth, Virginia

Cert III Creative Industries, Feb. 2013

Skills

Customer Service

Experienced

Attention to Detail

Experienced

Business Awareness

Experienced

Interpersonal Skills

Experienced

Andrew Smith

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Highly-motivated focused with 8 years of experience as an team leader and assembly manufacturing. Consistently participates in continuous improvement initiatives. Strong ability to multi-task in a fast-paced, results-driven environment. Hard-working problem-solver with great attitude. Always open minded and willing to learn new things.

Employment history

Dec. 2019 – Present
South Hanna, Texas

Team Leader, Huel, Boyer and Satterfield

Analyze and resolve work problems.
Be responsible for maintaining 5S (sort, standardize, sustain, shine, and set).
Participate with audit process of zones.
Also responsible for training new employees.
Motivate workers to achieve work goal.
Repair online or offline issues with product. Improve production methods or equipment performance.
Enforce company policies and safety regulations.

Apr. 2014 – Apr. 2016
Runolfsdottirberg, Iowa

Team Leader, Frami-Shields

Enforce safety and sanitation regulations.
Confer with other team leaders to coordinate operations and activities within or between departments.
Plan and establish work schedules, assignments, and production sequences to meet production goals.
Inspect materials, products, or equipment to detect defects or malfunctions.
Improve work productivate
Participate in group Kaizen

Oct. 2009 – Jan. 2010
Franeckiburgh, Iowa

Assembly/Team Leader, Wiegand and Sons

Assemble parts or units, and position, align, and fasten units to assemblies, subassemblies, or frames, using hand tools and power tools.
Recommend or implement measures to motivate employees and to improve production methods, equipment performance, product quality, or efficiency.
Maintain operations data, such as production, and wasted scrap.
Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers.

Education

Dec. 2009

Vandervort Institute – Lake Cathyton, Oregon

Skills

Communication

Power Tools

Computer

Professional Summary

Trustworthy, dependable, responsible Team Leader with 7 years of experience providing ongoing support to my Senior Management Team (CEO )within the technology industry. Dedicated, tireless professional with a keen ability to maximize both time and business efficiencies. Well-organized with in-depth technical knowledge and keen attention to detail.

Employment history

TEAM LEADER, Ziemann-Friesen. Careyberg, West Virginia

Apr. 2016 – Jun. 2017

Type of Job done : 1. Team Management

2. Responsible for Team Performance

3. Handling with Refund & Chargeback cases

4. Trainer for technical batches

5. Dealing with UK, USA, CAN, AUS, NZ, IRELAND Client

Job Description : Handling Core IT Team of 35 staffs and keep a regular track of Performance and providing real-time support on floor for escalation cases, Giving Feedback to the technical staff for any incorrect troubleshooting, Monitoring and listening to Real – time calls for quality check. Creating flow Chart of support team Performance also managing weekly and monthly Performance report, also calculating and providing chargeback and refund reports on Monthly basis to the Senior Manager of Technical Department.

Train users and promote security awareness to ensure system security and to improve server and network efficiency.
Document computer security and emergency measures policies, procedures, and tests.
Establish and execute a project communication plan.
Direct or coordinate activities of project personnel.
Initiate, review, or approve modifications to project plans.
Develop implementation plans that include analyses such as cost-benefit or return on investment (ROI).
Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
Design, configure, and test computer hardware, networking software and operating system software.
Train people in computer system use.

SUBJECT MATTER EXPERT, Wolf-Bogan. Haleyside, Vermont

Dec. 2013 – Jan. 2014

Type of Job done : 1. Team Management

2. Team Performance Build

3. Handling with Refund & Chargeback cases

4. Trainer for fresh batches

5. Dealing with UK, USA and CANADA Client

Job Description : Handling Team of 25 staffs and keep a regular track of Performance and Providing real-time support on floor for escalation cases, creating performance chart on excel and calculating performance data on weekly basis, also giving feedback to the technical staff for any incorrect troubleshooting.

Monitor or track project milestones and deliverables.
Confer with project personnel to identify and resolve problems.
Prepare project status reports by collecting, analyzing, and summarizing information and trends.
Assign duties, responsibilities, and spans of authority to project personnel.
Perform risk assessments to develop response strategies.
Monitor the performance of project team members, providing and documenting performance feedback.

SENIOR TECHNICAL SUPPORT OFFICER, Walter Inc. Samualstad, Illinois

May. 2013 – Jun. 2013

Type of Job done : 1. Remote Desktop upportWindows/Mac)

2. Dealing with UK, USA, CAN, NZ, IRELAND Client

3. Windows Server & OS

4. Account Admin (Windows Server)

Job Description : Provide support directly on call to the premium companies who had a Business contract with Microsoft Office 365. Dedicated to high priority cases and office activation issues. High escalation cases from windows pro team & Office 365 pro. Responsible for on timely service delivery to client in terms of tickets with the 99% satisfaction level maintenance

Oversee the daily performance of computer systems.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Enter commands and observe system functioning to verify correct operations and detect errors.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
Install and configure new equipment, including operating software or peripheral equipment.
Align, adjust, or calibrate equipment according to specifications.
Complete repair bills, shop records, time cards, or expense reports.
Analyze equipment performance records to assess equipment functioning.

TECHNICAL SUPPORT ENGINEER, Rau and Sons. Kiehnstad, Virginia

Mar. 2011 – Apr. 2012

1. Remote Desktop Support (Windows)

2. on Call Resolution Expert

3. Dealt with USA/Canada Client

4. Generate Ticket And Make Flow chart on Excel to Observe Daily Performance

Job Description : Provide on Call Support directly to the clients of USA/Canada for Home Device and Small Organizations.

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Modify and customize commercial programs for internal needs.
Operate machines to test functioning of parts or mechanisms.
Maintain records of equipment maintenance work or repairs.
Install and configure new equipment, including operating software or peripheral equipment.
Align, adjust, or calibrate equipment according to specifications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.priority cases which has to be closed within 45 minutes.

Education

Grimes Institute, South Trevor, Massachusetts

Bachelor of Science, INFORMATION TECHNOLOGY, Apr. 2013

South Fritsch, Erdmanhaven, Kansas

INTERMEDIATE, SCIENCE, May. 2009

The Runte Academy, West Eugenio, Ohio

MATRICULATION, ALL SUBJECT, Feb. 2007

Personal info

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Skills

MAC OSX

WINDOWS OS

ADOBE PHOTOSHOP

MICROSOFT OFFICE

COREL DRAW

COMPUTER PERIPHERALS

NETWORKING CONCEPT

Professional Summary

Employment history

Team Leader, Herman, Lueilwitz and Rippin. Monahanborough, Texas

May. 2018 – Jun. 2018

Handled average of 15 FTE’s for a US based Audio Company.
Ensure metrics are met on a monthly basis. Outlier identification and management.
Conduct regular review of all agents’ performance and organize training sessions for under performers.
Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.
Submit regular reports to management and seek new ideas and strategies to improve performance at the center.

Technical Support Representative / Subject Matter Expert, Nikolaus-Reichel. Josieberg, Nevada

Jan. 2016 – Feb. 2016

Technical consultant for a Canadian based telecommunication company
Escalate network related issue to field technicians.
Ensure communications with clients are open for a possible local issue.
Took Escalation calls from customers who are not satisfied with initial resolution.
Attended calibration calls for agent’s process improvement.

Technical Support Representative, Crona-Bergstrom. Croninside, Maine

Jul. 2012 – Nov. 2012

Technical Support Representative for US based Telecommunication company
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
Offer additional product to customer on top of their subscription.

Technical Support Representative, Koss and Sons. Clevelandstad, Illinois

Oct. 2011 – Nov. 2011

Troubleshoot advanced phone for an Australian based telecommunication company.
Diagnosed and resolved technical hardware and software issues involving internet connectivity, email
Provided answers to clients by identifying problems, researching answers and guiding clients through corrective steps
Ensured timely and accurate information was provided to customers in a professional manner.

Technical Support Representative, Keebler Inc. Welchburgh, Wisconsin

Aug. 2008 – Aug. 2009

Assisted business consumers on resolving issues for a Us based postage machine company
Ensure effective resolution is given to the customer on a timely manner.
Dedicated support and make sure to resolved issue or offer alternate resolution.
Offer up-sell to customers and anticipate supplies demand.

Customer Service Representative, Rippin-Haley. Harrisburgh, Kansas

Feb. 2008 – Mar. 2008

Provide callers with customer service over the phone for a Canadian based telecommunication company.
Look up local or long-distance telephone numbers.
Use computerized alphabetical or geographical directories
Ensure all metrics are met.

Education

West Ohio Institute, Lake Osvaldo, West Virginia

Bachelor of Science, Nursing, Mar. 2006

Skills

Assertive Call Handling

Call Resolution

Staffing Needs Assessment

Performance Appraisals

Staffing Needs Assessment

Coaching/Mentoring

Opportunities Identification

Activities Oversight

Productivity Maintenance

Andrew Smith

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Recently my position as Team Leader was made redundant .I was employed by the same service just short of 10 years .I have a current positive notice blue card and a industry Authority license . First aid is current . I have done numerous workshops for functional assesment and positive behavioural interventions . I have been trained in maybo and epilepsy training . I am passionate about good positive outcomes when supporting people with learning difficulties .

Employment history

May. 2016 – Jun. 2017
West Madalineborough, Wyoming

Team Leader, Skiles and Sons

Provide leadership for groups of staff and participants .Organise and supervise the daily program ,including rosters ,daily staffing levels ,changes to groups and programs as required . Provide direct support to and supervision of group leaders , support workers and volunteers. Ensure participants safety ,comfort and wellbeing ,including assisting with provision of direct support and personal care as required by the participant .In absence of the Service Manger ,act in the role . Organise Bus runs and perform bus driving duties when required .

Jul. 2012 – Oct. 2012
Dibbertbury, South Dakota

Team Leader, Witting, Lehner and Weber

Provide leadership to groups of staff and participants . Assit the Service Manger in program design .Actively promote services mission and values in program design and delivery .Organise and supervise the daily program ,including rosters ,daily staffing levels ,changes to groups and program as required . Ensure participants safety ,comfort and wellbeing ,including assisting with provision of direst support and personal care as required by the participant .In absence of the Service Manger ,act in the role . Organise bus run and perform bus driver duties .

Aug. 2009 – Jun. 2010
Daughertystad, Idaho

Group Leader, Jacobs LLC

Supervise and assist support workers and participants .Ensure participants safety ,comfort and wellbeing ,including assisting with provision of direct support and personal care as required by the participant .

Jul. 2008 – Feb. 2009
Port Shanda, South Carolina

Support Worker, Runolfsson, Streich and Christiansen

Provide direct support to participants . Ensure participants safety , comfort and wellbeing ,including assisting with the provision of direct support and personal care as required by the participant .

Nov. 2007 – Feb. 2008
Caroleetown, New Mexico

Relief Teacher Aid, Sporer, Rowe and Rippin

Provide assistance to students and any tasks the teacher directs . Support students in personal hygiene tasks and meal assistance .

Sep. 2006 – Nov. 2006
Lake Cristopher, Nevada

Bindery Hand, Braun, Harvey and Kessler

Assist in laminating ,bindery and collating tasks .

Apr. 1996 – Jun. 1996
Port Regenia, Idaho

Shop Assistant, Brakus, Barrows and King

Serve customers and scan items . Calculate cash register amounts .

Apr. 1994 – Aug. 1994
Hirtheshire, Rhode Island

Fruit and Vegetable Department Supervisor, Gaylord-Connelly

Serve customers and restock fruit and vegtables .

Feb. 1994 – Mar. 1994
New Nathalie, Florida

Casual Cleaner, Rodriguez-Ryan

Assist in cleaning duties as directed .

Education

Sep. 2013

Management Level V

East South Dakota College – Scottiestad, South Dakota

Apr. 2009

Certificate III in Disability Work

Western Wunsch Academy – Lefflerville, Georgia

Sep. 2007

Certiificate III in Education Support (Teacher Aide)

The Kentucky Institute – Rubenborough, Rhode Island

Skills

Supervision

Experienced

Adapatability

Experienced

Conflict Resolution

Experienced

Self-Motivation

Experienced

Professional Summary

Worked as a Senior Team Leader ;- • Leading a Team of 30 Process associates and ensuring their individual KPI’s are met.

• Responsible for Inventory of the process.

• DPR and MIS reports (Notepad, Split Skills, Capacity Model etc).

• Taking training sessions on actions for new executives on floor. Giving comprehensive inputs regarding prepaid inbound actions queries and departments as well.

• Working with Microsoft publisher to update the Desk aid information and also updating Team site for my respective team.

• Floor management and break adherence.

• Overall responsibility to drive First Call Resolution across call centre.

• Following customers concerns with different departments.

• Responsible for increasing Customer satisfaction through constantly keeping a check through audits of the group assigned and capturing voice of the customer through health check calls.

• Worked with my team to enhance their skills and establish successful career path.

• Reviewing the team wise scores to validate performance

• Managing floor and achieving Service Level as per KPI’s

• Regular sittings with Quality Team to improve Agent performance

• To handle escalated issues of customers and provide customer satisfaction by ensuring first time resolution.
• Handled Escalation Team.

• Preparing presentation on Escalation.

• Conducting training and feedback sessions for the agent’s having maximum wrong actions.

• Floor Management, handles escalated issues of customers and provide customer satisfaction by ensuring first time resolution (FTR).

• Preparing and maintaining DPR for Escalation Team.

• To assist in generating and maintaining team reports for Team.

Achievements .

• Awarded as STAR PERFORMER Certificate 2 times in 1 years on executive role.

Awarded as STAR PERFORMER Certificate 1 times in 1 years on executive role

Employment history

Senior Team Leader, Johnston and Sons. Jaeland, Hawaii

Oct. 2019 – Present

• Leading a Team of 70 Process associates and ensuring their individual KPI’s are met.

• Responsible for Inventory of the process.

• DPR and MIS reports (Notepad, Split Skills, Capacity Model etc).

• Taking training sessions on actions for new executives on floor. Giving comprehensive inputs regarding prepaid inbound actions queries and departments as well.

• Working with Microsoft publisher to update the Desk aid information and also updating Team site for my respective team.

• Floor management and break adherence.

• Overall responsibility to drive First Call Resolution across call centre.

• Following customers concerns with different departments.

• Responsible for increasing Customer satisfaction through constantly keeping a check through audits of the group assigned and capturing voice of the customer through health check calls.

• Worked with my team to enhance their skills and establish successful career path.

• Reviewing the team wise scores to validate performance

• Managing floor and achieving Service Level as per KPI’s

• Regular sittings with Quality Team to improve Agent performance

• To handle escalated issues of customers and provide customer satisfaction by ensuring first time resolution.

Achievements ..

• Awarded as STAR PERFORMER Certificate 2 times in 1 years on executive role.

• Awarded as STAR PERFORMER Certificate 1 times in 1 years on executive role.

OMS Manager, Douglas Inc. Jimmyburgh, Washington

Feb. 2018 – Dec. 2018

1 DPR and MIS reports (Notepad, Split Skills, Capacity Model etc).
2.. Taking training sessions on actions for department person ( JE , AE )on floor. Giving comprehensive inputs regarding queries a of departments person as well.
3..Preparing presentation on Escalation
4. Preparing and maintaining DPR for Escalation Team.
5.Prepare or review specifications or orders for the purchase of safety equipment, ensuring that proper features are present and that items conform to health and safety standards.Arrange for disposal of surplus materials.To assist in generating and maintaining team reports for Team.
6..Refer to reference materials, such as dictionaries, lexicons, encyclopedias, and computerized terminology banks, as needed to ensure translation accuracy.
7.Determine size and arrangement of illustrative material and copy, and select style and size of type.
8.Collect information about individuals or clients, using interviews, case histories, observational techniques, and other assessment methods.

CSA, Labadie and Sons. Eltonfort, Ohio

Jan. 2015 – Feb. 2015

Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance.
Develop and direct software system testing and validation procedures, programming, and documentation.
Store, retrieve, and manipulate data for analysis of system capabilities and requirements.
Obtain and evaluate information on factors such as reporting formats required, costs, and security needs to determine hardware configuration.
Specify power supply requirements and configuration.
Keep abreast of changes in industry practices and emerging telecommunications technology by reviewing current literature, talking with colleagues, participating in educational programs, attending meetings or workshops, or participating in professional organizations or conferences.
Order or maintain inventory of telecommunications equipment for customer premises equipment (CPE), facilities, access networks, or backbone networks.
Estimate costs for system or component implementation and operation.
Inspect sites to determine physical configuration, such as device locations and conduit pathways.
Instruct in use of voice, video, and data communications systems.
Explain cable service to subscribers after installation and collect any installation fees that are due.

Education

North Metz, Alphonseton, Connecticut

Bachelor of Science, Biology, Mar. 2017

Eastern Ward College, Port Harris, Vermont

Diploma Of Mechanical Engineering, Mechanical Engineering, Nov. 2014

Skills

CSA

Application Manager

Team Ledaer

Professional Summary

Customer-focused, adaptable, enthusiastic young professional with a B.A. in Environmental Education currently seeking to start a career focused on sustainability and agriculture. Experience in agricultural and food-related lesson planning. Excellent interpersonal, phone, and digital communication skills.

Employment History

Team Leader, Skiles-Rolfson. Haroldville, Iowa

Oct. 2018 – Present

Supervise a team of custodial employees.
Routinely inspect residence halls for quality control and perform general cleaning tasks.
Screen job applicants and hire new employees.
Check work order system and respond to requests.
Research and test environmentally friendly chemicals.

Professional Eco- Friendly Cleaner, Koelpin-Mohr. Miguelland, West Virginia

Sep. 2015 – Jan. 2016

Complete various jobs on time and adhere to a schedule
Maintain customer relations and a professional appearance and attitude when interacting with clients.
Train and work with new employees and inspect completed work.

Barista/Line Cook, Nolan-Littel. Jamarchester, Arkansas

Oct. 2014 – Feb. 2015

Provide excellent customer service.

Repair and Maintenance Technician, O'Kon and Sons. New Alchester, Nebraska

Apr. 2013 – Jul. 2014

Build, repair, or alter various interior features of campus buildings such as windows, screens, doors, furniture, and flooring.
Use tools ranging from common hand and power tools, such as hammers, saws, drills, and wrenches, to precision measuring instruments and electrical and electronic testing devices.

Farm Assistant Intern, Klein-Willms. Walterburgh, North Carolina

Jun. 2013 – Jul. 2013

Participate in crop production operations, such as tilling, planting, fertilizing, cultivating, spraying, or harvesting for certified organic farm.
Plan crop activities based on factors such as crop maturity or weather conditions.
Monitor pasture or grazing land use to ensure that livestock are properly fed or that conservation methods, such as rotational grazing, are used.
Provide customer service to CSA clients and work alongside farm volunteers throughout the week.

Education

North Ernser, Port Thelma, Louisiana

Bachelor of Arts, Environmental Education, Nov. 2014

Skills

Leadership and management

Communication, written and oral

Microsoft Office

Interpersonal skills

Problem solving and creative thinking

Professional Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Great interpersonal skills and ability to learn fast and work under pressure.
Good team player.

Employment history

Team Leader, Bradtke-Okuneva. Laneberg, Washington

Jan. 2020 – Present

Manage team of 15. Self driven to hot monthly KPI (team and individual)
Prepare OT claim and incentive for agents.
To run the call floor and make sure CAR and Service Level is is above agreed target.
To assist on weekly deck preparation upon request by manager.
To work with business excellence team in case my advise is needed for any case transactions or top call driver related questions.
To evaluate agents calls on a weekly basis for QA.
Liaise with WFM for any annual leave / unplanned leave arrangements.
To liaise with HR for any disciplinary cases by agent.
To take any escalation required calls immediately and laise with client directly to seek solution for customer issue and update customer on a timely manner.
Manage outbound team and segregate cases by ageing and make sure it is cleared within agreed SLA 24 hours by outbound team.
Forecast headcount management to salvage Service Level during operations.
Meeting with managers for improvement and idea sharing session.
Service Level failure analysis ( Forecast call volume and Er lang C required headcount)
Work closely with team members for achieving team KPI.
Call monitoring for agents and share tips to enhance engagement with customers over the phone. Coach the agents on area of improvements.
Work closely with WFM and business analyst on strategies can be implemented to salvage Service Level during the day with existing headcounts (with or without unplanned leaves)
Study the trend of call volume by intervals to prepare agents meal break.
Manage case managements and ensure all cases are attended in agreed TAT with client.
Liaise with IT department for any case escalations during operations and do follow ups on the reported cases regarding the progress. Example : Desktop related issues / BCP set up on emergency basis situation.
Report important cases from agents to clients to ensure customers appointments are attended in a timely manner(technician visit).
To engage in con call with managers should there be any new product or process related briefing from clients.
Liaise with trainer to schedule training/new update briefing for agents

Reserve Team Leader, Konopelski Inc. Bergstromshire, New Jersey

Sep. 2019 – Oct. 2019

Forecast headcount management to salvage Service Level during operations.
Meeting with managers for improvement and idea sharing session.
Service Level failure analysis.
Work closely with Team Leader for achieving team KPI.
Call monitoring for agents and share tips to enhance engagement with clients over the phone.
Work closely with WFM and business analyst on strategies can be implemented to salvage Service Level during the day with existing headcounts(with or without unplanned leaves)
Study the trend of call volume to amend any headcount volume.
Manage case managements and ensure all cases are attended in agreed TAT with client.
Liaise with IT department for any case escalations during operations and do follow ups on the reported cases regarding the progress.
Report important cases from agents to clients to ensure customers appointments are attended in a timely manner( technician visit).

Subject Matter Expert, Jerde-Beier. Lucindaland, Delaware

Jul. 2016 – May. 2017

Samsung technical support and customer service for Singapore clients.
Promoted from agent to Subject Matter Expert in August 2016
Product of Expertise : Hand Held Products and Printer (Hardware and Software)
Conduct training for new hires.
Briefing on new product updates to the team.
Update team leader on current team performance based on technical knowledge.

Customer Service and Telearketing, Hoeger-O'Reilly. Sporerview, Colorado

Aug. 2015 – Oct. 2015

To Secure sales based on leads provided.
To manage, collate and update customer database on a timely basis.
To participate in any sales activities as and when required.
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Explain products or services and prices, and answer questions from customers.
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Record names, addresses, purchases, and reactions of prospects contacted.
Maintain records of contacts, accounts, and orders.

Customer Care Assistant, Greenfelder-Lueilwitz. North Geraldland, Florida

Mar. 2015 – Apr. 2015

To attend members who has invested shares in the company in terms of answering share related inquiries and
To answer general information’s such as (how to invest and what are the benefits investing in the company) and
Daily phone calls monitored with high priorities.
Responsible to accomplish some documentation works and update member profiles into the system.

Customer Service Executive, Ullrich, Schultz and Pollich. Mandiemouth, Maine

Sep. 2011 – Jan. 2013

Customer Service executive and role is to answer inbound phone calls from customers who make general inquiries regarding current Broadway Musical show and upcoming ones and the tickets selling price.

Additional day to day task :

CITRIX web application configuration.
Customer database update in CISCO CRM.
Handles with credit cards transactions for successful sales via telephone calls.
Handles walk in customers who would like to purchase tickets.
Provide closing report to accountant for all transactions made for the day.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers’ problems.
Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Education

South Ohio University, North Garrett, Tennessee

Windows Administration and Networking, Aug. 2014

West Pfeffer Institute, Freddymouth, Rhode Island

High School Diploma, Aircraft Maintenance Engineering, Feb. 2014

Personal info

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Technical Support

Coaching

Leadership

Power Point

Excel

Word

4bfc11d7-8c6d-44a0-8955-3bc97fa62b0d

Andrew Smith

Professional Summary

Employment history

Education

Skills

b2329b0d-8146-4343-9b40-618d1c59916e

Andrew Smith

Professional Summary

Employment history

Education

Skills

f49d9bb3-d6a5-43fa-991a-b636daf46ba6

Andrew Smith

Professional Summary

Employment history

Education

Skills

e9eb6827-34d7-41f7-8230-3a651c0fadb0

Andrew Smith

Professional Summary

Employment history

Education

Personal info

Skills

da54ff0d-3501-4833-be94-004735090b68

Andrew Smith

Professional Summary

Education

Employment history

Languages

Skills

5728358a-7fa5-4787-ae96-a259cfe3e991

Andrew Smith

Professional Summary

Employment history

Education

Languages

Skills

965f5464-765f-40eb-849b-7a05017c68cc

Andrew Smith

Professional Summary

Employment history

Education

Skills

Accomplishments

f7f0150e-d79f-4cdd-a086-666fa92994b0

Andrew Smith

Professional Summary

Employment history

Education

Personal info

Skills

98a1a8cd-d3c7-484d-b678-95bcdd167ada

Andrew Smith

Professional Summary

Employment history

Projects Undertaken

Education

Languages

Skills

d7dfc502-e13f-4e5f-b476-fd545a4b8353

Andrew Smith

Professional Summary

Employment history

Education

Skills

37c4cb6d-d5ab-4b4b-94e3-b25f850ebab8

Andrew Smith

Professional Summary

Employment history

Education

Skills

f474cd42-07a8-46a3-81e4-ecf5d5a0d293

Andrew Smith

Professional Summary

Employment history

Education

LANGUAGES

PERSONAL PROFILE