team leader (el1), project manager, est it architecture

  • Facilitated review of IT Test Environments and Capability and Delivered State of the System Report to EST Executive.
  • Facilitated delivery of Faster and Better IT Strategy and Roadmap and collaborated across stakeholder groups to understand alignment, maturity and potential adoption.
  • Coordinatewithrelevantteamsandensurematerialisdispatchedasperschedule. 
  • CoordinateandsupporttoQAinvariousQMSactivitiespertainingtoproduction. 

team leader

  • Developed, mentored and coached 15-20 customer service representatives
  • Monitored & controlled department run-time performance according to service-level requirements
  • Ensured team adherence to performance and process requirements
  • Prepared schedules to meet forecasted call trends
  • Monitored quality and ensured all customer service representatives have all necessary training and competencies
  • Handled top-level complaints and produced detailed reports as required by the Vice President of Consumer Operations
  • Put together daily performance reports for senior managers

team leader

  • Assess marketing potential of new and existing store locations, considering statistics and expenditures.keeping, and in receiving and shipping operations.
  • Prepare/reviewBMR/BPR/ECR,Masterformula,records,reports&Protocols. 
  • PreparationofSOPsandtrainingofproductionemployeestomeetthestandardsrequired 
  • Conductprocessvalidations,cleaning validations. 

team leader

  • Supervising receipt of goods and returns
  • Supervising and leading the Receipts and returns Department
  • Computer work and paperwork duties
  • Data Entry and Customer Service
  • Forklift and Stockpicker Operations.
  • Liaising with staff and Managers. 

team leader

  • Working with other supervisors and management team members to support agents and maximize customer satisfaction.
  • Assists direct reports in resolution of escalations on the area of specific support
  • Preparing reports and analyzing data to assist management as they determine call center goals
  • PlanandexecuteaproductionplantomeetmarketingrequirementsfollowingcGMPstandardsandmeetregulatoryrequirements. 

team leader/assistant-manger(role band r1b ),

  • Exposure in handling and manufacturing of API/HPAI products and HPAIfacilities (Isolatorfacility). 
  • HandledAutoclaves,pressurereactions&Hydrogenations. 
  • Handled cleanroom facilities and their operations. 
  • Maintaining all types ofequipment(Reactors/Hydrogenators,isolators,Centrifugals,Filters,PressureEquipment,VacuumEquipment,TrayDryers,FBD,ANFD&RCVD,etc.). 
  • Exposureinthequalificationofequipment(new/old)prepareprotocolsandexecuteIQ,OQ&PQ. 
  • ProductionPlanning&itsexecutionsatfloorlevel.Maintainingthedocumentsrequiredfordaytodayproductionactivities.Ensuringonlinecomplianceofalldocumentsdaily. 
  • Havinggoodexposuretofacility&documentspreparationsrequiredforregulatory&non-regulatory audits.Expertiseinpreparationforallkindsofqualificationdocumentsofallequipment. 

team leader

  • Began working as an Outbound Sales Representative and Lead Generation Specialist; calling to setup appointment for solar energy devices
  • Appointed as Team Leader for both solar power device and lead generation campaigns
  • Does audit and review agent calls for quality monitoring
  • Facilitates training to new agents 
  • Creates agent’s progression plan, schedule and break adherence and and other relevant report
  • Coordinates with company’s Human Resources for agents compensation and benefits

team leader, package division

  • Guide the packing staff according to consumer requirements.
  • Answering follow up emails from the Sales Branch manager and Sales Team leader 
  • Have trained to support the team to ensure that the process should be followed timely and efficiently as defined in turnaround time 
  • Reviewing the quality of calls made by the team and preparing a monthly quality assurance report, which is being shared with management as well as team members and also providing feedback to the team members on their calls made. 

team leader

  • Updating and maintaining cpv contact list and daily productivity MIS of the team members 
  • Preparing End of the day reports 
  • To do random reviews of the Rejected and Declined applications and share the feedback with the Unit. 
  • To do a trend analysis on the reasons for application rejected and declined. 

team leader

  • Manage Team Members in the absence of a full Manager.
  • Bag and hand out orders to customers
  • Cash People out
  • help hire new employees

team leader

  • Manage a team of Sales Executive ensuring optimum performance and 
  • Reported all fraudulent issues identified during customer verification 
  • Managing the Verification team for employer and employee verification. 
  • Equal Work allocation to the team members, preparing end of the day reports and maintaining team MIS 

team leader

  • Works on Sabre GDS.
  • Managing Team Performance within the guidelines of an organization.
  • Day to Day operational activities as it’s a Pilot process hence, always keen learn about the process.
  • Handling team of 8 agents based on the strength of the process.
  • Daily activities like schedule adherence, performance metric, team meetings etc. is conducted to make sure the team is aligned.

team leader/ territory manager

  • Channel Sales
  • Team Handle/Team Management (19 Promoter )
  • Marketing Planing
  • Branding,Stock Maintain
  • Branding
  • Stock Maintain 

team leader

  •   Joined as a Contact point verification(CPV) officer, verifying  customers  who have applied for credit and loans with Abu Dhabi Commercial bank- Simply life
  •  During my tenure with the exceptional banking and people management experience, it has given me a great opportunity to climb my grade in ADCB as Team Leader Contact point verification(CPV) within 6 months.
  • Initial credit verification process with the customer and various organizations. 
  • Handling contact point verification by coordinating with sales, HR, customer, and management. 
  • Smoother process flow will always maintain with customer satisfaction of the business product of ADCB Simply life. 
  • Maintain customer and Credit database in order to track the customer verification and HR correspondence. 
  • Since part of the major Credit  unit, managing well professional experts with call Centre knowledge 

team leader

  • Handling complaints (from both staff and customers)  
  • Helping with promotional events
  •  Training new team members
  • Managing team performance and progress.
  • Monitoring the performance of junior staff.
  • Reporting to senior managers 

team leader

  • Identified staff vacancies and recruited, interviewed and selected applicants.
  • Planned and conducted new employee orientation to foster positive attitudes toward organisational objectives.
  • Performed difficult staffing duties, including dealing with understaffing, refereeing disputes, and administering disciplinary procedures.
  • Analysed training needs, developed new training programs, modified and improved existing programs during fortnightly supervision

team leader

  • Identified, researched, investigated, analyzed, defined opportunities for business process improvement, documented business processes and initiated efforts to make improvements.  
  • Utilize Excel, PowerPoint, and proprietary programs to examine key performance indicators, establishing, monitoring, and revising financials as required
  • Ready to stretch as per the work requirement
  • Built and maintained good rapport with Canadian clients

team leader

  • Participate in team hiring as required by process client, in coordination with HR
  • Provide training to new or existing agents for upskilling purpose
  • Self-starter, ability to work independently and as part of a team
  • Need to complete Business Requirement Documents (BRD)

team leader (design & development)

  • Research and development for new/existing products to support; Multi-Station Heavy Duty Indexing, Flow solutions including Special Valves (Flow Control, Discharge, Drain, Actuators, etc). Also dealing with Indian Navy Submarine projects (Relief Valve, Manipulators, etc) and L&T. Machine structures supporting the heavy machines and heavy loads. 
  • Manage, Owe & Lead programs from start to finish for new as well as existing designs. Allocating & monitoring work to team members according to their capabilities. Checking drawings for accuracy and errors. Control and maintain the design standard of the products.
  • Providing design support at all stages of the design process. Improving the design, performance, and efficiency of existing products. 
  • Accomplishments include  Developing a pouring mechanism (for centrifugal casting machine) to gain more space, Developing a quick return mechanism for Drain Valve Opening and Developing supporting structures for valves to withstand the Shock Test load. 

team leader

  • Satisfaction ratings reports of CANAL+ France customer service
  • Coaching of customers advisors on commercial, financial and technical assistance
  • Monthly evaluation with goals setting 
  • Assist management with data for process regarding quality, timeliness and areas to improve and any other reports as requested

team leader

  • Managing Fund for Proprietary account under various Options & Derivatives Strategies
  • Quick decision making skills which are required in live markets
  • Possess interpersonal communication and organizational skills with demonstrated abilities in team management and leadership
  • Managing internal and external project pressures including real time information challenges like escalation activities, communications, and customer expectations (outside business hours as appropriate)

team leader

  • Oversee sales executive’s performance.
  • Exporting the client data from Bright talk, analyzing and reviewing the potential leads from the Analyst Briefing List.  
  • Assigning work to the Team and ensuring the performance of the Team is maintained.  
  • Quality checks of team members are done periodically with self-build queries. 

team leader

  • Responsible for handling a team of 25-40 agents, providing real time assistance, quality control and coaching to lift performance standards. Provide real time assistance to agents on product and process. Handling calls and email escalations. Coaching and mentoring
  • Creation of various process metrics reports using Tableau and Microsoft Excel Pivot table tools.
  • Create Microsoft excel based reports to provide management required process metrics for agent performance and perform SWOT analysis
  • Develop Tableau workbooks from multiple data sources to perform year over year, quarter over quarter, YTD, QTD and MTD type of analysis.
  • Provides technical support to all process areas, providing information on documented problems and resolve customer issues in primary support areas via chat and emails
  • Communicates effectively with different stakeholders –client, staffing company, IT department etc. and maintains proactive contact during the problem resolution process
  • Ability to demonstrate flexibility in adapting to changing priorities

team leader

  •  Sending Beginning and End of the day report to the Top Management.  
  • Preparing daily & weekly reports to the Sales Management on the NFU leads.  
  • Assisting global marketing campaigns by providing potential leads generated from the CRM.  
  • Co-ordinating with HR in screening candidates for the team. 
  • Performing Pre-Sales activity to bringing in new business opportunities. 
  • Qualifying Leads and routing to the Sales team for appropriate follow up with the use of Infor CRM and ELOQUA (Marketing automation Software).  
  • Preparing list pulls from Infor based on requests from the Sales and Research Team by building queries in CRM.  

team leader

  • Follow up Credit and cash customers balances
  • Create disputes & follow up 
  • Aging Balances
  • DSO ( Days Sales Outstanding )
  • Credit Terms & Forms
  • Open Transactions Progress
  •  Create Receipts

team leader

  • In charge of team for an Optus sim promotion 
  • Responsible for a smart phone and pack of preloaded sim cards to sell
  • Hit daily goals and targets 
  •  Developed a comprehensive Justice Needs Assessment Report which incorporated justice, cultural and legal issues of women, religious minorities i.e. Kalash and linguistic minorities (small ethnic groups in Chitral) 

team leader

  • Set Sales Targets and Motivate Sales Team. 
  •  Prepare Sales Reports 
  • confirming appointments of telecallers
  •  Successfully completed the needs assessment  exercise within the given time

team leader

  • Team Leader – Macys Credit – from 2017 to 2019 (Financial Account)
  • Team Leader – Macys OMNI – from 2016 to 2017 (Financial Account)
  • Team Leader – H and R Block – from 2015 to 2016(Financial Account)    
  • Subject Matter Expert (SME) – Orange Services in Billing from October 2014 to 2015 (Telco Account)
  • Customer Technical Support Associate Level 2 – Orange Services Universal Device from 2012 to 2013(Telco Account)

team leader

  • Managing a five-members team.
  • contacting potential Exchange Participant.
  • Finding suitable opportunities for each participant.
  • Providing support to the participant during their journey .

team leader(volunteer)

  • Acted as main point of contact for students, Volunteers, and Lahore student Union. 
  • Responsible for ensuring daily supplies for the project 
  • Motivating team and meeting their expectations.
  • Delegating duties in different groups and evaluating their performances through observation, taking notes, and comparing  what had expected from them with what they provided.
  • Keeping daily records of there presence and reporting it back to the directors of union. 
  • Providing constant feedback to both volunteers and directors on volunteers daily/weekly conduct.