team leader

  • Disburse loans to identified communities in a time-efficient manner and ensure that loan payments are made timely as well.
  • Helping to keep everyone motivated.
  • Reporting to senior level management.
  • I was working as Team Leader for AR caller in the Health care industry and processed to know about patient claim status.

team leader

  • Time manage the photo editing process between curating, editing, labeling, approving, uploading, reediting, and archiving
  • Maintain image quality while cropping, color correcting, sizing and retouching of catalog images
  • Assigning/Editing/processing incoming content for internal & external clients
  • Editing/processing incoming content for internal & external clients
  • Manage workload of images, prioritizing and completing editing to meet the demands of the day to day events
  • Responsible for logging, archiving, organizing photographs and other various tasks related to production 

team leader

  • Issue resolution & escalation handling
  • Preparing accuracy plan to ensure SLA
  • Working with process excellence team to identify process improvement or robotics opportunity
  • Preparing used case document to setup the BOT 

team leader

  • Handling team of 18 associates in the domain of Financial shared services and RCM (Denial Research – AR & Provider payment Appeal AP)
  • Following up the insurance company for pending denied claim
  • Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives
  • Solve payment related queries from provider (Under/over/no payment)
  • Process payment based on the research following the business/state guidelines 
  • Client and performance management, performance appraisals (Mid-Year & Annual)
  • Inventory management, capacity planning, shrinkage and attrition management

team leader

  • Handling the business development in Bank Loan rating (Basel-II) for entire East. Generating business through meeting of MCB/LCB branches of all nationalized banks as well as other branches. 
  •  Visiting different business associations in order to promote the topic of credit rating as a whole and also to increase the awareness about my company. Responsible for selling & growing the new business (Initial Rating Fees – IRF) for Bank Loan Rating services under BASEL II guidelines of RBI, in areas which includes Kolkata, Assam & North-East, North-Bengal, Orissa, Bihar & Jharkhand. 
  • Also taking care of the surveillance management (ASF – Annual Surveillance Fees) for existing Bank Loan Rating clients. Revenue achievement as per set targets. Adherence to defined processes of reporting and maintain records. Prepared monthly sales report, weekly plan, target projection for month & MIS reports to keep management updated. 
  • Team leader for the various Youth Campaign.

senior team leader

  •  Presently I am working as a Team Leader for the new process came to Wipro from Dubai for leading bank named as RAK Bank. 
  •  My team is responsible for handling all financial accounts of customers where complaints are raised by the customers via Internet Banking, Facebook , Twitter and chats .
  • Examine and forecast the coming week of call volumes and chats.
  • Maintaining of MIS for complaints received on daily basis and resolved cases with the TAT.
  • Responsible for making weekly roaster for my officers to maintain service level based on the forecast. 
  •  Handle the entire floor to check and maintain the quality of process. In addition I use to handle voice agents in absence of other Team Leaders .
  •  My key role is AHT for online chats & calls and offline complaints to be handle correctly and with quality numbers . 

team leader

  • Managed a team of members.
  • Assigned Tasks to members and made sure they were
  • achieved.
  • Interviewed Candidates.
  • Responsible for conducting Aiesec Recruitment 2018 along
  • with a team.

team leader/management

  • assisted the management  team in increasing customer count, customer satisfaction and control costs while increasing profitability in the daily operations of an entire Peter Piper Restaurant.
  • Enforced customer satisfaction.
  • Answered guest concerns and complaints
  • Manage the flow of day-to-day operations 

team leader

  • Cook and package batches of food, such as hamburgers and fryer foods
  • Schedule staff hours and assign duties., which are prepared to order or kept warm until sold.
  • Maintaining team atmosphere. 
  • Guest billing/ micros operations.

team leader

  • To allocate the team members into the different companies.
  • To brief about the hygiene and proper weight-age inventory.
  • To make menu as per weekly rotation and send to admin. Dept.
  • Guest satisfaction checks, relations & maintaining guest history.

team leader

  • Quality Assurance LeaderCheck videos of classes and oversee the quality of learning and teaching, to ensure expectations are high, leading to improved standards. 
  • Does coaching to teachers and make weekly reports on their progresses and improvements.
  • Issue warnings as necessary. 
  • Analyzed processes previously used to send products to customers and uncovered a more efficient method that was positively received by all involved parties.

team leader

  • Managed Team of 24 Technical Sales associates for Dell.
  • Consistently achieved MPC Target of $34 for the Team.
  •  Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. 
  • Managed a daily workload of appointments, cold and warm calls and service follow-ups.

team leader

  • Managed and lead the team. 
  • Communicates goals, safety practices, and deadlines to team.
  • Motivates team members and assesses performance. 
  • Provides help for management, and asks team for updates

team leader

  • Manage a team of 5-7 people in a fast paced environment, providing timely, high quality products and service to customers
  • Training, coaching and motivation of team members
  • Ordering, maintenance and quality control of high quality produce
  • Follow, and ensure that all team members use correct food safety preparation and handling procedures

team leader

  •  Snagging for different areas with projects to put everything in shape.
  • Training staff as per manual – SOP manual. 
  • Working on Policies & procedure with Banquet manager for outlet. 
  • Organizing areas for storing items and maintaining inventories. 
  • Developing samples for different requirements with vendors. 
  • Making duty roster and allocation of duties for the event. 
  • Maintaining inventory of the Outlet.

team leader

  • Leading a team of 6-7 members and motivating them enough to achieve their personal as well as organisational goals.
  • Designed a new lead generation strategy for a big event “Beyond”. The framework galvanised 180+ Students, from across the city present in the event, into taking up their “Dream Internship”.
  • Planned and Pulled off Digital campaigns to Generate more leads fo the members to work upon.
  • Key Learning – Exploring a constant leadership style, with dynamic changes to improve.

team leader

  • Mentoring and training up juniors and new staff.
  • Monitoring & reporting on standards & performance targets
  • Ensuring that staffs are motivated monitored and measured in line with company targets and performance standards.
  • Responsible for make sure that any gaps in performance or quality are quickly identified and addressed.
  • Preparing reports on team performance

team leader

  • Take the customers order and make the smoothie. 
  • Clean the store, inside and outside. 
  • Take inventory and input the information into the system. 
  • Check inventory with every shipment. 
  • Print out information logs for cleaning dates and expiration dates. 

team leader /customer service ececutive

  • Resolution of customer queries and complaints in Liabilities, Depository & Loan segments. 
  • Trend Analysis of high value transactions and exceptional reporting.
  • Handling escalated customer complaints and cases of Banking Ombudsman. 
  • handle complaints 

team leader

  •  Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
  • Managed efficient teams of up to 10 employees.
  • ensure the quality of the tasks performed on the costumers vehicle to comply with the image of the brand and the vision of the company.
  • Applied functional knowledge and troubleshooting abilities to isolate and diagnose diverse faults.
  • Kept team members on task with hands-on supervision and coaching.
  • Implemented preventive, corrective and predictive maintenance policies.
  • Maintained neat and clean work areas to maximize efficiency and safety. 

senior team leader

  • Use computers for various applications, such as database management or word processing. (HPE & DELL Cyclelution)
  • Observe work and monitor process, output, issues, and other indicators to ensure that operators conform to production or processing standards.
  • Received shipment to process (sorting, cyclelution and login into HPE system) before pass to production.
  • provide excellent customer service

sr. team leader

  • Trained and coached a team of 25 sales professionals focused on lead generation.
  • Handled a team of 35 professionals for providing customer service to the customers of Bosch and Siemens home appliances. 
  • Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
  • Deal with the clients based on USA, Australia, UK, Dubai, India and Netherlands.
  • Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 85% success rate.
  • Monetized dormant leads to increase profits.
  • Maintained effective customer service by fixing service requests quickly to increase overall sales.

team leader

  • Organize and participate in camp’s activities , such as games and field trips.
  • Ordering raw materials in bulk when running low.
  • Organising stock take at the end of financial years.
  • Assisting auditors when present for stock takes.

team leader

  • Use of forklift to load and unload pallets on and off trucks.
  • Assisted on the production line when filling bottles of water.
  • Delivery driver to all metro suburbs in Sydney.
  • Taking customer orders over the phone for next day delivery.
  • Organising delivery route according to suburbs and customer location.
  • Completing COD form at the end of the day for all money and cheques received from customer.
  • Keeping records of all raw materials.

team leader

  • Led an effective team by initiating tasks and leading by an example.
  • Created a healthy working atmosphere by encouraging friendly interaction with coworkers while also getting the job done.
  • Handled cash and sales.
  • Organized and aided in delivery of product.

team leader

  • Managed labor during shifts I led. 
  • Followed and designed cleaning practices to maintain health and company standards. 
  • Maintained high standards of customer service during high-volume, fast paced operations. 
  • Followed and regulated all safety  and sanitation policies when handing food and beverage to uphold proper health and company standards.  
  • Handled money, closed and opened drawers and checked the safe for proper amounts of money.
  • Cleaned work areas, equipment, utensils, dishes and silverware. 

team leader

  • Responsible for achieving all set/agreed clients SLA’s on production volumes, Quality and TAT to be met relates to invoice processing.
  • To liaise with Clients and chase vendors on timely receipt of invoices and processing invoices 
  • Internal and Client Reporting (Monthly/ Weekly/ Ad-hoc) on team utilization and efficiency.
  • Maintaining different reports for client billing, Variance analysis, Missing Invoices, etc.
  • Part of Weekly/Monthly client call with regard to issues or open actions and discussion on process improvement projects. 
  • Training new hires and their assessments to make sure they are up to the level 

team leader

  • Responsible for direct supervision of 15 to 18 agents
  • Prepares day-to-day call monitoring reviews and individual coaching
  • Manages assigned agents to meet quality metric performance, end-user satisfaction and SLAs by providing individual coaching session and mock calls.
  • Attends product training for updates and 4 hours of taking calls every month to ensure application of learning from training.
  • Ensures adherence to company and client policy, procedure, standard and guidelines.

team leader

  • Actively attends to guests experience (Handle guest complaints, attend to guests needs etc) 
  • Leading crew on the floor to organize and manage tasks 
  • Performs regular check-ups on the crew to verify knowledge of guest experience 
  • Monitor food preparation methods, portion sizes and presentation of food to ensure that food is prepared and presented in an acceptable manner.

team leader

  • Supervise the work of my team
  • Train or instruct employees in job duties or company policies or arrange for training to be provided., administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.. 
  • Supervised and managed employees when management was unavailable 
  • Managed inventory and stock with detailed records of inventory use and sales