team leader

  • Train, and supervise English Instructor Associates.
  • Conduct Level tests to evaluate client’s English skills.
  • Keep Peers on task
  • Review the MIS reports and take corrective steps to strengthen the productivity / people

sr. team leader

  • Responsible for Adhere to the norms specified as per the Quality standard.
  • Responsible for maintain the efficiency level of service. 
  • Responsible for draw action plan, implement and review.
  • Maintaining and completing Process Key Performance Indicators.
  • Organize resources for effective execution of operation plans.
  • Use resources to optimum level for achieving targets and productivity.
  • Ensure client satisfaction by the delivery of quality services.

team leader

  • Direct and coordinate the activities of employees engaged in the production or processing of food.
  • Confer with  supervisors to coordinate operations and activities within or between departments.
  • Supervise Peers
  • Delegate Task

team leader

  • Managing team of 26 agents.
  • Maintaining FTD & MTD reports related to Shift Adherence, APR and providing feedback on a daily basis.
  • Managing Inbound queue to avoid abandon & to maintain service level.
  • Client interaction for process improvement and coaching on new product related updates.
  • Motivating & downloading real time retention numbers to achieve the target.
  • Since April’16 internally shifted to Kolkata handling Ananya process with team size of 25 agents.
  • Maintaining daily reports & providing feedback on daily APR & Shift Adherence.

team leader

  • Managed a team of Sales Professionals during Sales Events to ensure highest volume while holding highest gross profit(Front and back end) 
  • Directed, Organized and Supervised sales events with multiple dealerships across Alberta
  • Facilitated marketing strategies with dealers to ensure highest traffic
  • Collaborated with Dealership Management during events to ensure dealer and manufacturer guidelines are being met
  • Worked approvals with all available financial institutions during events while maintaining a high approval percentage.
  • Upon closing of events provided Dealership management with detailed reports containing statistics on all aspects of the sale.

team leader

  • managing complaints and solving conflicts on-site adopting a model role
  • preparing and implementing suitable leisure activities and trips
  • supervising the language students
  • accompanying the students on their excursions and offering guided tours

team leader

  • Greet guests, escort them to their seats, and provide them dine-in services.
  • Assign duties to team members and organize the shifts.
  • Consistent friendly service and maintain a happy atmosphere.
  • Keepping up with speed of service in the restrauant.

team leader

  • Reicofil 4 line and Treatment line for manufacturing of Medical non wovens.
  •  Managing and Handling manpower.
  • Planning of raw materials and Assigning duties to team based on production schedule.
  • Process setting and Troubleshooting, waste controlling, Yield Improvement. Maintaining and implementing proper documentation.
  • Daily analysis of production data, evaluating the performance of team and continuous improvements on desired area.
  • Providing proper training and developing good operational practices in Team.

team leader

  • Provides quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.
  • Taking team meetings whenever required to motivate team for achieving sales targets set by management.
  • Taking care of schedule adherence.
  • Handling escalation calls.

team leader

  • FIFO Maintain –First In First out Warehouse management. 
  • Conversion Rates Increase -The best way to increase your conversion rate is to increase the number of conversion. 
  • Setup– Arrangements of particular products.
  • Shelf Of Shares (SOS) – Measurement of shares/ number of SKU’s. 

team leader/assistant manager, operations crm

  • Overall team supervision of multi-skilled agents who handles inbound calls for customer’s requests for replacement products, order status, refund request and other concerns/queries, and backoffice tasks handling email, callback, back office transactions and escalations) 
  • Conducts regular one-to-one coaching with the agents to know their work temperature, provide updates on the team and individual performance, provides analysis and feedback on their output, identifies tips and techniques to ensure that onthly MIP targets are achieved 
  • Conducts regular huddle to ensure that the team is calibrated on the new/updated processes, company policies and guidelines 
  • Attends regular business review meetings to update the clients/stakeholders with the performance and running status of the support 
  • Provides visibility of the performance and current status to the clients through regular reports like scorecards and stakeholder’s document 
  • Conducts case analysis on customer survey returns with dissatisfactory scores to identify  the root cause and to identify the opportunities for people, process and product improvement 
  • Ensures that all team lead deliverables are met through DECA or Delivery Excellence and Compliance Audit 

team leader

  • Managing team performance & daily, weekly & monthly targets.
  • Identifying skill gaps & training team to increase productivity.
  • Communicating information & updates about products on a timely basis.
  • Maintaining records of follow up contacts and sales.
  • Maintaining records of sales and data consumed by individual & team.
  • Dealing with shrinkage & attrition.
  • Auditing calls to check quality parameters are being followed.

team leader

  • Training and leading a team of 8-10 members and supervise their work.
  • Work with clients to identify their requirements and accomplish their goals.
  • Supports team manager 
  • Managing staff roster and duty timings 

team leader

  • Obtaining experience in arranging/conducting interviews for operations.
  • Team Coordinator for a team size of 50.
  • Monitoring agents on a daily basis by using following monitoring techniques. A). Complains monitoring   B). Shadow monitoring    C). Remote monitoring       
  • Providing feedback on performance.
  • Highlighting areas of improvement with specific emphasis on recognizing strong points to all the team members.
  • Transitioning agents into the program.

team leader

  • Rostering and workforce management of 10 people.
  • Stock management- Stock takes and Inventory management.
  • Managing sales data report and closing bills.
  • Maintain weekly supplier invoices.
  • Coordination with the local subway inspector to implement necessary changes for improvement.

team leader

  • Direct management of agent level improvement and development. With 19 agent Ensuring improvement in coaching output by maintaining achievement of KPI metrics. 
  • Participates in weekly business review with the client and is expected to share program successes and challenges and expected actions. 
  • Assist Base Manager with daily requirements 
  • Assist with recruitment and internal promotions and upgrades

senior team leader

  • Lead a team of 30 insurance advisers for term insurance with 2 SMEs in my team.
  • Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
  • Closely working on Skill-Will matrix, Goal setting, Demonstration and Observation, PEP Talk technique
  • Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance.
  • Motivate team to achieve the require numbers with less escalations to maintain the brand value of the organisation.
  • Looking in to the issuance business as well to generate a better revenue after sales.
  • Conduct regular team meetings to update team on best practices, continuing expectations, performance, mission related objectives, and deadlines.

team leader

  • Conduct initial line checks for Cabin Crew upon completion of training 
  • Conduct annual line checks on Cabin Crew and Cabin Managers
  • Conduct performance appraisals on Cabin Managers 
  • Responsible for Cabin Crew absenteeism and leave requests 
  • Ensure compliance to CASA regulations
  • Ensure compliance to company Code of Conduct and Standard Operating Procedures
  • Assist Base Manager with performance management of Cabin Crew 

team leader/ nurse case manager

  • SUPERVISION OF A TEAM OF TWENTY PLUS RN’S AND DATA ENTRY STAFF TO PROOVIDE TELEPHONIC NURSE CASE MANAGEMENT FOR OCCUPATIONAL RELATED INJURIES. 
  • TEAM SERVED LOCAL AND OUT OF STATE VENDORS, TO RETURN INJURED WORKERS TO EMPLOYMENT. 
  • COLLABORATED WITH MEDICAL PROVIDERS, CLAIMS REPRESENTATIVES, INJURED EMPLOYEES, EMPLOYERS AND ATTORNERY’S FOR EXPEDITED RETURN TO WORK. 
  • OFFERED RECOMMENDATIONS TO CLAIM REPRESENTATIVES REGARDING DIAGNOSTIC TEST, APPROPRIATENESS OF CARE, PROVIDED PARAMETERS WITH PHYSICAL /OCCUPATIONAL THERAPY, AND WORK HARDENING PROGRAMS. 
  • OFFERED RECOMMENDATIONS IN ACCORDANCE WITH INDUSTRY STANDARDS AND USUAL AND CUSTOOMARY CARE STANDARDS.

team leader

  • Managing Sales of Different Models of ford
  • Handling a Telephonic & Walking customer.
  • Handling a Sales Team and motivating them to achieve sales target
  • Opportunity to promote and work for a world class brand as ford.

team leader

  • Managing account receivables, analysing liquidation percentage of inventories, ensuring rank1 in competition with other collection agencies (onshore & offshore).
  • Train and develop debt collectors through one on one coaching, phone monitoring and audit.
  • Resolve individual debtor’s situations involving delinquency, fees owed and credit bureau report disputes.
  • Assign work to debt collectors, review and evaluate work performed, and coordinate assigned collection activity to ensure assigned targets are met.
  • Training and coaching Team members on most common/unique scenarios and latest State or Federal law updates on fair debt collection.
  • Meeting quality standard & metrics and working evening and weekends whenever required.
  • Performing organizational work such as Leave Management and maintaining daily or monthly average shrinkage of staffs less than 8% per day.

team leader

  • Handling 20 telecallers and back end data supporter for hdfc credit card 90days bad debt.
  • Responssible for daily MIS and mail reverts.
  • Effective training arragements in agency with bankers and agency team mates
  • Focused on goal completion.

team leader

  • Lead the team to ensure every member is meeting the budget for every week.
  • Brief knowledge of potential areas to create the sales 
  • Road trips out of auckland to get new customers for the company.
  • Effectively lead team members to ensure proper operations of the restaurant.

team leader

  • Developing new service designs and operating procedures in keeping with the projected image.
  • Achievement of Value adds and TRS by contracting with suppliers. 
  • Creating organic growth of customer volumes and travel spend.
  • Scheduling, staffing and Roistering staff as per the client’s requirement.
  • Ensure the SLA & Client requests are met.

team leader

  • How I manage my people as a Team Leader is one of my strongest credentials. Helping and guiding them to do better and move up.
  • Process Knowledge TestAssessment of the agent’s knowledge.
  • Refresher Training for the highest area of opportunity.
  • Subject for a Coaching feedback session.

team leader

  • Developing an in-depth knowledge of organisational products and process
  • Providing customer service to clients
  • Resolve financial disputes raised by the customer service and sales teams
  • Supporting the Finance Manager and executives with projects and tasks when required

team leader

  • Reporting to Operation Manager.
  • Handling a team of 32 employee’s Daily review with agents on APR Reports & Productivity.
  • Co-coordinating with Training & Quality team to ensure the 100% performance with quality.
  • Managing the MIS for daily smooth operations and insights for better performance outcome. 

team leader

  • Handling a team of 15 agents in Dell Process.
  • Resolving problems for the techs as well as customers.
  • Actively interacting with internal departments for smooth operations every day.
  •  Maintaining various track records of associates to work on attrition ratio and reduce the attrition percentage enormously to retain the valuable associates.

team leader

  • Manage teammates and help guide them towards achieving their goals. 
  • Monitor performance and collaborate with the team in creating action plans for each members development.
  • Work with the management and clients to hit KPI targets.
  • Help enforce policies.
  • Motivate people into driving performance while making sure they are happy by constant support and guidance.

team leader

  • Coordinate and supervise work of kitchen and server staff
  • Responsible for changes in menu as per the requirement of customers.
  •  To make sure that every guest gets the set standard of services
  • Attending precon meeting with the concerned departments