team leader Archives

Create, manage, and maintain all necessary reports and dashboards to monitor the company’s overall account data health visibility as progress toward completing all identified account initiatives
Accountable for the completion of all account Data Health Operations Requests within the guidelines ofservice level agreements (SLAs) established with business stakeholders
Publish, amend and maintain all policies and procedures (SOP’s) associated with account data health, monitor database foradherence to said policies and procedures, and implement corrective policy action as required
Perform regular separate or bulk activity of validation to ensure all account data conforms to established standards Meet regularly with key account data stakeholders across company business to understand current data health challenges and prioritize related data cleanup and acquisition efforts.
Review all mass account data update/insert files submitted by business stakeholders for completeness (presence of all required/quality fields) accuracy (correct assignment of key planning data; EG: Business Group, Vertical/Division/Affiliation), and quality (duplicate analysis)
Develop requirements for and perform initial user acceptance testing on all account related configuration and development changes basis project requirement

site selection and community sensitation
Provide care to a wide range of animals or specialize in a particular species, such as camels
Collect body tissue blood samples in spot analysis.
carryin out baseline study

Duties; Supervision of staff (team of up to 25 during peak sales times) organizing rosters, banking, cash handling, customer queries /complaints, Customer service, Organizing staff, WHS training, training new staff.
Performance management, team building, report writing, team meetings and updates, supervision of stock control. Highly fast paced environment
Develop business plans and host team planning events.
Drive and support high performance culture within the team.

Led a team that produces visual presentation for real estate marketing, specifically residential and commercial floor plans for international clients from the Netherlands, United States, Australia and New Zealand.
Led in building quality assurance system in the production.
Supervise, coordinate, and inspect the work of production on international projects
Confer with international clients by skype or email to provide notifications in receiving and delivery of projects, onboardings, and test orders.

Responsible for leading team handling Oracle HRMS system, serving GE Corp with database of 4 lac active employees
Deployed 3 security systems for safeguarding crucial business data
Lead the business reorganization process
Proven experience in developing strong relationships and liaising with Product Representatives, Agents, Suppliers and Management to ensure the best outcome for all clients.

Effective time management skills.
Manage my business,working effectively as an individual and as a member of the team.
Take ownership for general tasks and duties.
Demonstrated ability in meeting office targets, budgets and monthly KPI’s.

Plan, organize, or direct activities concerned with the installation or maintenance of structures, facilities, or systems.
software services (allocation and removal of software accesses)
Effectively prioritise workloads and the needs of the client.
Mentor, support and train new employees where required

Advise animal owners regarding the adoption of specific animals.
Budget and forecast management
Impact analysis for all large projects, (IT environment changes transformational/architectural/operating)
Advice regarding value for investment

Lead End to End Service Delivery with a team of 25 Consultants
Compliance management
Internal Services delivery
Executive reporting including financial

Responsible for effectively leading the restaurant during a shift to ensure that excellent restaurant operations are consistently achieved by delegating duties, assigning specific tasks and ensuring team members are prepared for each day.
Service customers’ requests and complaints and make sure that any serious complaint is brought to the notice of the restaurant manager.
Generate performance report.
Assist the Manager in Unallocated status and the overall performance of the team.

Hands-on management of the inside sales team day-to-day to achieve acquisition goals.
Ensure that the Inside Sales team understands our service value well, and is able to use a repeatable process to manage sales opportunities.
Use reporting tools to manage and measure sales activity, conversion rates and sales forecasting.
Monitor and manage metrics including call/email activity; conversion rates, sales pipeline, individual quota performance, etc.
Utilize metrics analysis to iterate and improve team performance.

Handling a group of 9 agents for an Australian based energy campaign.
Handling a group of 75 agents for a UK based inbound campaign called (Love film).
Ensure adherence to process, procedures, and policies from a day-to-day standpoint and people development.
Managing and driving quality initiatives across all functions in the project.
Developing Sales strategies, leads management and handling Calling List distribution for the program in coordination with the lead management team.
Proactive approach to problem solving, taking ownership of issues and having determination to follow things through.
Provide functional support and direction to the associates on customer satisfaction & selling skill needs.

Responsible for planning, implementing and monitoring the company’s Social Media strategy in order to increase brand awareness, improve Marketing efforts and increase sales.
Website Editor – update the company’s website twice a month of if needed
Professional Transcriptionist
Weekly call with the client on the Unallocated cash report

Checking and Maintaining of Registers & Files.
Setting the work calendar every month with schedules and tasks for operations and admin staffs
Quality Assurance Manager for typists – responsible for developing and monitoring continuous improvement programs, aiming to improve the quality of the overall reports and services offered by the company
Creating marketing concepts both for Social Media Platforms and Customer/Client Relation

Perform COS weekly coaching and weekly business report with managers and stakeholders.
Handle ANZ L2 Transport and ANZ IB/OB Phones simultaneously.
Launched Inbound Phone Support for New Zealand and Outbound Phone Escalation.
BPO in-person Support when business transferred from COE to BPO (November 2017).

Lead members in the group towards achieving goals
Influencing member behaviors in several ways
Motivates members
Guides members through the work process and builds morale.

Demonstrated passion for the Flight Centre Travel Group Philosophies, including our people, our customer, Egalitarianism and unity.
Demonstrated ability in consulting and answering travel enquiries face to face, over the phone and in email.
Customer focused, adapting to the needs and demands of the client to provide an amazing travel experience.
Proven ability in planning and coordination Domestic and International travel for Retail, Corporate and Wholesale clients.
Experience responding to changes and emergencies with appropriate urgency, empathy and composure to ensure client safety and satisfaction.
Demonstrated ability of a high attention to details and a great understanding of client needs.
Proven ability to work efficiently to meet deadlines and to achieve individual monthly sales targets.

Contract management for large software contracts/IT Partners
Commercial software vendor relationship management
Contract negotiations
Stakeholder and relationship management (across APS)
Representing ATO at WoG forums
Software asset management
Information and records management

Perform additional Tasks as assigned by The Manager. Manage end-to-end operations of the process.
Ensuring 100% space utilization in the warehouse by considering all the prevailing norms of the warehouse.
To maintaining all documentation for EXTERNAL/INTERNAL audit procedures.
Managing the details of short excess consignments received. Replying to email queries.

Handle staff attends for daily operation. Join hand with Quality Control and HR Department to Resolve staff issue, update the system and update Operation Manager for daily operation performances. Every month update on staff payroll, PNL, and many more
Recognize team member skills, knowledge and experience to get the best out of them to achieve team goals.
Interact with Management for workforce development and training related issues.
Giving R&R for team & maintaining Daily collection report. Taking care of escalated calls.

Application of Cash on a daily basis for European & Asia Pacific based Customers on ERP(SAP,Sage,CMS)
Preparing and emailing statement of accounts to customers on a timely manner.
Review of inter company netting.
Daily ,weekly and monthly reconciliation of AR and respective GL accounts.
Comprehensive SOA prepared and send across to the customers and vendors.
Collaborating with the General Ledger team on the daily reconciliation of the interim accounts.
Monthly reconciliation sign off and closing

Lead, Train, and develop members of my team.
Interview potential employers for company.
Have and maintain great attitude.
Provide excellent customer service to customers after a sale. Be their personal representative.

Creating an inspiring team environment with an open communication culture
Responsible for setting clear team goals on a daily and monthly basis
Delegating tasks and set timelines for the internal team
Managing two email addresses for the tenants and property managers
Sending notices to tenants on a monthly basis
Checking the Property Condition Reports, Routines and Final Bond Inspections reports every day
Training Manager – perform training for new staffs and responsible for creating/updating training modules, standards, procedures and specifications for operations and admin staffs

Responsible for the acquisitions of sub categories under Food vertical-Regional Chains, QSR, Marque brands & Corporate Cafeteria.
Tapped in larger brands & chain outlets -A2B, Sangeetha Restaurants, Dindugal Thalappakatti, Grand Sweets and snacks, Cookie-man
Responsible for on boarding of Corporate on boarded more than 300+ Corporate Cafeteria merchant from multiple companies like HCL, DLF, TCS, CTS, SP INFOCITY
Designing manpower requirements to optimize production and quality standards.

Inbound Logistics: – Daily unloading planning, On time GRN posting in system and put away in bin location.
Warehousing: – Stock reconciliation, sorting of material as per requirement, Space Planning, allocate waybills and fill online and manual waybills of all over India, Inter branch transfer as per store requirement, MRP and CP updating, Vendor Scheduling, Self life of product, Damage reconciliation, Return to Vendor etc.
Look after the inventory control & inventory planning for self-life product.
Coordination with Vendor for timely stock receiving.
Dispatch summary cross check with invoices and do changes if require.
Developing strong communication with Stores Team, Procurement Team to maintain smooth operation.
Making alert on shortage & excess inventory lying in the warehouse to the management by maintaining certain levels of stocks.

Identified and reported compliance defects along with complaint information.
Collaborated with peers, Senior Staff and Director weekly about call disputes and trends
Audited agent calls for accuracy and training opportunities
Facilitated weekly training classes for call listeners and customers.
Conducted weekly side by sides with call listeners
Tracked agent trends and correlated to key performance indicators

Maintaining daily, weekly, monthly MIS & Dashboard preparation and presentation to the higher management .
Provide timely and accurate reports and analysis.
Conducting Briefing/Inputs sessions (pre shift and post shift) .
Coaching and Feedback to CSA(Tele Sales Officer) on an daily and weekly as on when required(on Production floor).
Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients. Planning new strategies for better control & Tracking individual performance and providing timely feedback
Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.
Ensure quality in all operations by monitoring performances at individuals and team levels.

Sold and assisted energy, gas and light contracts to Italian customers on a daily basis.
Set daily goals for the team to achieve qualitatively and quantitatively.
Trained existing team members with new directions to improve productivity and service quality towards the client.
Trained new members with basic knowledge about the project.

Restocked all inventory
Handled inventory for two locations
Helped maintain all machinery working
Made sure all employees were following protocol and business regulations
Handled manager responsibilities

Managing the renewals of Motor and Health insurance policy at pan India level .
Co-ordinate with insurance companies for renewal notices.
Data Allocation with the team.
Track the individual performance of team members .
Data audit

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