Professional Summary

Detail-oriented, attentive stock associate seeking an internal promotion to the supervisor responsible for leading teams in unloading and unpacking deliveries, recording inventory and maintaining a fully-stocked store to maximize selling potential. Consistently ensures an efficient and effective flow of merchandise and delivery on all aspects of stockroom standard operating procedures. Dedicated to providing support to fellow employees to complete tasks according to preset schedules and processes.

Employment history

Sr. Team Leader, Kris-Schuppe. West Tyson, Alabama

Jan. 2012 – Sep. 2016

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken
Maintain parts inventories and order any additional parts needed for repairs.
Check to ensure that appropriate changes were made to resolve customers’ problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.
Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.
Inspect physical conditions of warehouses, vehicle fleets, or equipment and order testing, maintenance, repairs, or replacements.
Respond to customers’ or shippers’ questions and complaints regarding storage and distribution services.
Advise sales and billing departments of transportation charges for customers’ accounts.
Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
Inspect vehicles or other equipment for evidence of abuse, damage, or mechanical malfunction.

Technical Advisor, Bruen LLC. Hilarioland, Idaho

Jul. 2009 – Oct. 2009

Inspect repaired vehicles for proper functioning, completion of work, dimensional accuracy, and overall appearance of the paint job, and test-drive vehicles to ensure proper alignment and handling.
Inspect work performed to ensure that it meets specifications and established standards.
Inspect, test, or measure materials, products, installations, or work for conformance to specifications.
Notify supervisors or other personnel of production problems.
Check arriving materials to ensure that they match purchase orders, submitting discrepancy reports as necessary.
Make minor adjustments to equipment, such as turning setscrews to calibrate instruments to required tolerances.

Master Technician, Huels, Harris and Wuckert. Garlandfurt, Washington

Nov. 2006 – Jun. 2007

Follow supervisors’ instructions as to which parts to restore or replace and how much time the job should take.
Review damage reports, prepare or review repair cost estimates, and plan work to be performed.
Inspect repaired vehicles for proper functioning, completion of work, dimensional accuracy, and overall appearance of paint job, and test drive vehicles to ensure proper alignment and handling.
Fit and weld replacement parts into place, using wrenches and welding equipment, and grind down welds to smooth them, using power grinders and other tools.
Prime and paint repaired surfaces, using paint sprayguns and motorized sanders.

Technician, Ullrich, Witting and Murphy. Temikaland, Mississippi

Jun. 2005 – Jul. 2005

Repair, overhaul, or adjust automobile brake systems.
Troubleshoot fuel, ignition, and emissions control systems, using electronic testing equipment.
Repair or replace defective ball joint suspensions, brake shoes, or wheel bearings.
Inspect and test new vehicles for damage and record findings so that necessary repairs can be made.

Helper, Parisian, Lang and Schimmel. New Jamar, New Hampshire

Mar. 2002 – Jun. 2002

Work as a Helper.

Education

Powlowski Academy, New Alex, West Virginia

High School Diploma, ITI, Apr. 2003

Languages

Hindi

Fluent

English

Conversational

Skills

Sales| Gurukul Hospitality Team manager

Experienced

Basic Computer

Skillful

Hyundai GDMS

Expert

Customer Service-Oriented

Experienced

Retail Sales

Experienced

Professional Summary

Graduated in 2019, equipped with a Bachelor of Science in Mechanical Engineering eager to join a reputable organization to begin a fulfilling, lifelong career. Proficient in Solid Works and Autodesk programs such as AutoCAD, Revit, and Inventor. Hold certifications in C&C Programming, OSHA Scaffolding Safety, OSHA 30-Construction, and OSHA Electrical Safety NPFA 70E Construction.

Employment history

Team Leader, Pacocha-Steuber. Anthonyview, Nebraska

Jan. 2020 – Present

Clean commercial buildings

Civil Engineering Teacher, Reinger-Bartell. Eduardobury, Arkansas

Apr. 2017 – Jul. 2017

Educated middle school students in Civil Engineering and Entrepreneurship
Prepared and executed learning materials
Enhanced and supported students future career in Civil Engineering

Solar Panel Designer, Feil-Tremblay. Schultzstad, Idaho

Dec. 2014 – Feb. 2015

Constructed and presented a proposal to the Department of Energy
Designed and calculated different types of energy systems
Constructed cost-effective, energy-efficient and solar powered houses

Education

West Will College, North Una, Idaho

Bachelor of Science, Mechanical Engineering, Jan. 2019

Skills

Solid Works

Autodesk Programs

Microsoft Programs

Andrew Smith

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Motivated Team leader with 5+ years’ experience. Independent worker with high energy and great communication skills. Reliable and friendly professional able to work with little oversight and collaborate in team environment. Adept at preparing and maintaining files, good communicator and planner with strong judgment and critical thinking abilities. Skilled at determining customers’ needs and exceeding goals on a consistent basis.

Employment history

Dec. 2019 – Present
Alvinachester, New Mexico

Team Leader, Koss-Terry

Joined as Operations Team leader in accounts payable department, In which our sub-processes are Invoice Capture and Expense audit.

I’m handling a team of 25 employees inclusive of both sub-processes.

I’m obligated to Scrutinize their stacks which comprises of Quality, productivity, utilization and unscheduled absenteeism.

I’m empowered for my team’s anniversary and annual appraisals.

I schedule my team’s staffing, I look after my team’s leaves and also, responsible to roster their weekly transport facility.

I’m required to ensure that my team’s LOP’s and OT payouts are being amended in timely manner.

I have been awarded and appreciated for my perseverance and reiteration towards my team to speak English language. Which eventually has encouraged them to avoid regional language when in premises.

I prepared few of my associates for SME role, by conducting smalls sessions on their coaching, mentoring, self-motivation, interview and reporting skills, also gave them initiatives for the same to practice and experience it before hand. Fortunately, one associate got promoted as an SME from my team.

I always drive them to accept changes in the organization positively, and meet their core responsibilities, by explaining them how it will impact their careers.

Jun. 2018 – Nov. 2018
Desmondfort, West Virginia

SME(Subject Matter Expert), O’Reilly, Donnelly and Streich

Worked as Customer Service Representative in operations portfolio, Resolution Services in which my sub-process was secure E-mail.

After successful completion of 12 months, promoted as Secure Email EHD (Escalations Help Desk) and then again after 9 months got promoted as acting SME. After moving as SME, I was responsible for handling all escalations, foreign language queue and service no inquiries, provide coaching to my team for process as well as for maintaining their metrics which includes productivity, quality and hygiene. Apart from this I was also obligated for taking care of staffing and huddles for process updates.

I was the single point of contact for Training Needs Analysis on Compliance opportunities for the Team, Created Training Document and covered the whole Team of 23 agents to make sure that we as a business is compliant. Single-handedly worked on a project for VOC(voice of customer) which was assigned to me by my OPS leader. And I successfully managed to reduce the dis-satisfaction percentage rate substantially on service-no inquiries.

Achievements:

I was the Brand Ambassador, I have been chosen to represent our company based on the values that I carry which reflects in me, indeed.

I was also shortlisted to share my experience with Synchrony’s CFO (Chief Financing Officer) after becoming The Brand Ambassador`2017.

Awards:

Surprise recognition Award (2 times): In spite of being an EHD(Escalation help Desk) member. I was the one with highest percentage of my Productivity on a consistent basis.

I Did It Award: for accurately and diligently sending the report of OT(over time) data successfully for our team size of 40 agents.

Customer Focus Award: As I always ensure that we shouldn’t have anySLA miss. By utilizing shift flexibility benefit to stretch, when time constraints.

Customer Champion Award: For proactively making new freeform textfor eservice issues to save FCR. Also, I have two EVV (employee voice and vision) Ideas approved.

Initiatives:

Based on my interpersonal skills I was chosen as a Manager of the day when my manager was on vacation and fortunately, I have successfully managed to clear out the volume on the same day with the great support of my team. Again in September 2017, while FLC(Manager’s conference) I was asked to be the MOD for entire week. Also, got appreciations for completing the given tasks on time and for keeping the entire process work seamless till our managers were back to work.

I have logged in 18EVV(employees voice and vision) ideas in my tenure, so far 2 of the Ideas have approved and has been implemented from Jan `2018,based on my suggestion and business understanding, I have been chosen as a SPOC for driving and motivating my team for submitting EVV ideas.

I have mentored many of my team members to help them coming up with learning curve on Schedule Adherence, Quality and other Performance Metric s, got appreciations from my internal stakeholders and my Mentees for doing the same.

Received Customer Appreciation from managers and AVP many times for customer centricity and received a Certificate of Appreciation from CQMT (Quality) team for my customer centric attitude.

Proactively used to validate my Teams Schedule Adherence and report out to entire team on daily basis to ensure they meet their hygiene metric.

Education

Jun. 2013

B.Tech: Electrical and Electronics Engineering

South New Jersey College – North Roman, Missouri

Jul. 2009

Board Of Intermediate: MPC

Cormier Academy – Dougburgh, Kentucky

Aug. 2007

Secondary School Certificate: SSC

West Alabama Institute – Johnsonbury, Nebraska

Languages

English

Fluent

Hindi

Native speaker

Urdu

Fluent

Skills

Correspondence Handling

Skillful

Time Management

Skillful

Motivating

Skillful

Active Listening

Skillful

Critical Thinking

Skillful

Decision Making

Skillful

Interpersonal Communication

Skillful

Other

Professional Summary

Dedicated senior-level Team leader offering over 3 years of consistent career progression in the areas of operations and Client management for a multi-million-dollar, global enterprise. Ensuring operational efficiency, workflow management, process development, production performance. I have a Strong ability to lead cross-functional teams and collaborate with higher managers aswell as build and cultivate strategic relationships with internal and external cliental.

Employment history

Team Leader, Reichel, Schinner and Roberts. Cristview, Montana

Sep. 2016 – Present

Currently I manage a Team of 12 Customer Service agents working on the BP account. Our team handles inbound calls / client emails / making outbound calls to clients & vendors in regards to reactive work orders for the BP client, Caltex and VIVA clients.
Managing the team as well as managing the client is what makes my role successful. Other aspects include:

Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Evaluate employees’ job performance and conformance to regulations and recommend appropriate personnel action.
Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Supervise the work of my team
Resolve customer complaints or answer customers’ questions regarding policies and procedures.
Train or instruct employees in job duties or company policies or arrange for training to be provided., administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems..

Sales Rep, Greenholt Inc. South Jina, Texas

Aug. 2010 – Oct. 2010

Creating a database of potential clients wishing to sell there h

Obtain agreements from property owners to place properties for sale with real estate firms.
Monitor fulfillment of purchase contract terms to ensure that they are handled in a timely manner.
Compare a property with similar properties that have recently sold to determine its competitive market price.
Act as an intermediary in negotiations between buyers and sellers over property prices and settlement details and during the closing of sales.ome.

Leasing Officer, Steuber LLC. East Huntermouth, Illinois

Jul. 2008 – Aug. 2008

Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
Manage and oversee operations, maintenance, administration, and improvement of commercial, industrial, or residential properties.
Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.
Market vacant space to prospective tenants through leasing agents, advertising, or other methods.
Review rents to ensure that they are in line with rental markets.
Prepare and administer contracts for provision of property services such as cleaning, maintenance, and security services.

Assistant RestaurantManger, Pfannerstill, Bartoletti and Monahan. Caseybury, New Hampshire

Jan. 2004 – Jan. 2005

Maintain sanitation, health, and safety standards in work areas.
Clean food preparation areas, cooking surfaces, and utensils.
Verify that prepared food meets requirements for quality and quantity.
Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
Take food and drink orders and receive payment from customers.
Clean, stock, and restock workstations and display cases.
Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
Wash, cut, and prepare foods designated for cooking.
Serve orders to customers at windows, counters, or tables.
Pre-cook items such as bacon, to prepare them for later use.
Order and take delivery of supplies.
Schedule activities and equipment use with managers, using information about daily menus to help coordinate cooking times.

Education

Western Schumm, South Benton, Missouri

High School Diploma, Aug. 2000

Skills

Customer Service

Experienced

Multitasking

Experienced

Communication

Experienced

Ability to work under pressure

Experienced

Leadership

Experienced

Time Management

Experienced

Professional Summary

Talented, sales-driven, recognized expert in the fields of direct sales and partner channel sales management. Equipped with 2+ years of experience in the areas of sales, marketing, business operations and development. Eager to advance my career and obtain a sales director position within a reputable, growth-oriented company.

Employment history

Team Leader (Sales), Denesik Inc. Hayeston, Nevada

Apr. 2020 – Present

Direct foreign sales and service outlets of an organization.
Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
Monitor customer preferences to determine focus of sales efforts.
Prepare budgets and approve budget expenditures.
Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
Represent company at trade association meetings to promote products.
Determine price schedules and discount rates.
Resolve customer complaints regarding sales and service.
Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Create or maintain database of customer accounts.
Receive and process payments from customers, using electronic transaction services.
Promote products in online communities through weblog or discussion-forum postings, e-mail marketing programs, or online advertising.
Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers.
Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities.
Develop pricing strategies, balancing firm objectives and customer satisfaction.
Use sales forecasting or strategic planning to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring market trends.
Consult with buying personnel to gain advice regarding the types of products or services expected to be in demand.

Sales Executive, Konopelski LLC. Lake Sarai, South Dakota

Apr. 2018 – May. 2018

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers’ problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Solicit sales of new or additional services or products.
Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers’ claims.

Education

South Price Institute, North Deidrestad, Connecticut

Master of Arts, Sociology, Feb. 2017

Skills

Sales

Expert

Digital Marketing

Experienced

Marketing

Experienced

Professional Summary

I am a hard-working, reliable worker looking for a position in this business. I am highly-motivated and am willing to take on any job, and do whatever it takes to get that job done to the expected standard in the time allocated. I work well within a team and I am great at communicating with others, although I can still thrive doing independent work. Attention to detail and time management are two skills that I pride myself on having, I am also a very friendly, customer-driven person and will try my hardest to leave a customer happy.

Employment history

Team Leader, Bernhard, Cronin and Beier. New Connie, South Dakota

Nov. 2019 – Present

Maintain sanitation, health, and safety standards in work areas.
Clean food preparation areas, cooking surfaces, and utensils.
Take food and drink orders and receive payment from customers.
Serve orders to customers at windows, counters, or tables.
Clean, stock, and restock workstations and display cases.
Working with customers to solve complaints/problems.
Communicating within the team of workers to efficiently produce a high-quality product with great service.

team member, Heaney, Cummings and Bednar. Ignaciaville, North Dakota

May. 2015 – Jun. 2016

Keep areas neat while working and return items to correct locations following demonstrations.
Suggest specific product purchases to meet customers’ needs.
Identify interested and qualified customers to provide them with additional information.
Stock shelves with products.
Plan commercial displays to entice and appeal to customers.
Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
Dress mannequins for displays.
Serve customers and operate a till.

Education

Southern Kansas University, South Telmaview, Arkansas

Jan. 2016

Skills

Customer Service

Organisation, Time Management

Multi-tasking

Computer Literate

Upholds Safety Standards

Willing to learn

Team Work

Attention to Detail

Andrew Smith

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

– Trustworthy, dependable, responsible with 3 years of experience providing ongoing support to a position within the Market research industry.
– Dedicated, results-oriented with an entrepreneurial mindset and over 3 years of success in the areas of Market research and operations management.
– Analytical, innovative professional with strong business acumen and deep technical knowledge dedicated to leading teams in meeting and exceeding operational targets.

Education

Dec. 2015

B.E. Electrical Engineering 7.62 CGPA: Electrical Engineering

Western Lynch – Josefberg, Washington

Mar. 2012

Diploma in Electrical Engineering 8.83 CGPA: Electrical Engineering

Cassin Institute – Brakusberg, West Virginia

Employment history

Jun. 2018 – Present
East Agripinastad, Idaho

Team Leader / Sr Research Analyst, Bahringer LLC

– Managing Projects.
– Team leading with proper guidance and help for new joiners.
– Delivering projects on time.
– Sending Productivity Reports and maintaining Production with the deadlines.
– Conducting In Depth Interviews with Senior Managers across Asia Pacific. US, CANADA, EMEA regions.
– Conducting Mock Calls and training new joiners.
– Scheduling project training and explaining each and every term of the given project.

Jun. 2016 – Jul. 2016
North Aida, Indiana

Sr Research Analyst, Rowe, Russel and Adams

-Associated with International Market Research process.
-Sending productivity Reports to Assistant Managers.
-Making Proactive Client Outbound Calls.
-Give Support to the New Joiners.
-Conducting In Depth Interviews with Senior Managers across Asia Pacific. US, CANADA, EMEA regions.
-My key responsibilities mainly includes doing research on several projects in all domains (Accounting & Finance, Aerospace & Defense, Automotive, Construction, Engineering, Healthcare, IT, Media & Advertising, Power & Energy, Retail, Telecom) given on Computer Assisted Telephone Interview (CATI) & Client survey link.

Languages

Marathi

Fluent

English

Fluent

Hindi

Native speaker

Gujarati

Native speaker

French

Basic

Skills

Project Management

Experienced

MS Office

Experienced

Computer Hardware and software knowledge Programming in PSCAD, MATLAB

Skillful

Training

Experienced

Awards

Projects

Exams

Hobbies

Professional Summary

I’m a senior software engineer. I have a lot of experience in Java development but from time to time I use other languages in my work such as Kotlin, Groovy, Python in depends on the task. I am a supporter of open source way and since 2018 I am a contributor to “Apache Ignite” (https://github.com/akalash). As a typical developer, I like to get interesting and complex tasks and investigate ingenious solutions. Also, I appreciate the high quality of code and I believe a structured way in development is highly important.

Employment history

Team leader/Senior software engineer, Gerhold-O'Connell. Tremblayton, Montana

May. 2020 – Present

Development of distributed Computing Platform – GridGain and Apache Ignite
Design new features and redesign old one in case of improving performance and usability
Responsibility of persistent data storage including crash recovery, WAL, checkpointing and page organization
Responsibility of nodes communication as in case of failure as in data exchange
Decision-making on the further development of the product, architecture and etc.
Optimization of development approaches
Improving performance
Ending line of product support

Some achievements:

Designing and implementation of atomic distributed configuration storage
Speed up writing to ‘Write Ahead Log’ up to 70%
Reducing time in the checkpoint phase up to 3 times
Reorganizing broadcast ordered messages with the aim of reducing the amount of sending data
Speeding up recovery phase up to 2 times

I am Team leader since November of 2019

/Java core/Apache Ignite/Multithreading/Git/Maven/

Team leader/Senior Java Developer, Auer, Langosh and Wolff. New Florance, Minnesota

Oct. 2016 – Sep. 2017

Development and support of various payment services
Development of software architecture
Parallelization of work, analysis, and editing of technical solutions
Scheduling of work execution
Setting up the test environment
Automation of the process of development, assembly and test execution

Some achievements:

Designing and implementing payment push authorization
Reducing the release cycle from weeks to hours
Reorganizing codebase according to the responsibility of services
Designing and implementing notification service(push, sms, email)
Designing and implementing Mastercard integration
Ridding of flaky tests and automatization of the test cycle

I am Team leader since October of 2016

/Java/Groovy/PostgreSQL/Spring/Gradle/Hazelcast/Git/Services/

Java developer, Schaden LLC. Townebury, South Dakota

Dec. 2014 – Mar. 2015

Distributed teams member (two teams in Austria and our team in Russia)
Support and development (front-end and back-end) of the company’s main products, as well as the attendant api
Creating a client sdk to interact with services
Creation and support of internal applications and services
Creating unit tests and automated web tests

/Java/JavaScript/PostgreSQL/Spring/Maven/Git/Services/

Java developer, Sawayn, Fahey and Lockman. Antwanhaven, Florida

Sep. 2013 – Oct. 2013

Java developer

Development and support of the medical information systems and related applications and services.
Creation of client applications oriented to interaction with external web services.
Organization of information exchange with external systems.
Technical support of the work of the Diagnostic center and part of medical organizations on Altai State.

/Java/JavaScript/PostgreSQL/Spring/Maven/Mercurial/

Education

Southern King, Pollichbury, Michigan

Master of Science, Information Technology Department, Information Science and Computer Engineering, Mar. 2014

The Prohaska, Delorseport, Connecticut

Master of Arts, Information Technology Department, Computer Aided Design, Mar. 2012

Skills

Distributed System

Multithread Programming

Git

Linux

Low latency

Java

Test

Professional Summary

I am a young African female, enthusiastic about everything. I enjoy solving problems and aspire to grow in and outside my expertise to the fullest of my potential. I am strong believer in continuous learning and growth. The pursuit for knowledge is what drives me. I am open to change and always strive to have a visionary approach to all challenges that come my way.

Employment history

Team Leader, McCullough-Adams. East Yanshire, Minnesota

Sep. 2018 – Present

Enable staff to achieve their performance targets, identify training and development requirements and manage disciplinary issues.
Provide effective management of all escalated issues and continuous improvement of business processes.
Document recommendations and ensure implementation leads to improved performance.
Provide and implement an effective coaching methodology and process by understanding each customer service representative’s performance drivers and helping them to implement new actions that improve their performance.
Conversions of non depositing customers.
Following changing processes as per request from management.
Provide accurate statistical monitoring of all communications, be it inbound, outbound on centralised folders.
Team Motivation.

Customer Service Agent, Ledner LLC. Arthurburgh, Florida

Jun. 2017 – Jul. 2017

Answer incoming calls from Vodacom customers to answer questions and enquiries.
Manage and resolve customers complaints.
Provide customer with product and service information.
Identify and escalate priority issues.
Transfer calls to relevant departments.
Follow up on customer calls when appropriate.
Researching of information using available resources.

Education

Heller Institute, Alvinfort, Georgia

Bachelor of Social Science, Sociology, Social development and Gender studies, Sep. 2016

Skills

Report Writing

Experienced

Microsoft Office (Word, excel)

Experienced

Customer Service

Experienced

Conflict Resolution in the Work place

Experienced

Junior Managemnet

Experienced

REFERENCES

Andrew Smith

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Hard working and fit individual who has 1 and half years experience in unloading containers by hand and with forklift. Successful team leader who strives to encourage and inspire the individuals working with to work hard. Time efficient and focused worker looking to continue working in containers with a successful and encouraging company.

Employment history

Nov. 2016 – Present
Priceview, Illinois

Team Leader, Marks-Gleichner

Move controls to drive gasoline- or electric-powered forklifts and transport materials between loading, processing, and storage areas.
Inspect product load for accuracy and safely move it around the warehouse or facility to ensure timely and complete delivery.
Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment.

Dec. 2014 – Jan. 2016
Keenanmouth, Washington

Wood Machinist, Mayert Inc

Set up or operate machines, including power saws, jointers, mortisers, tenoners, molders, or shapers, to cut, mold, or shape woodstock or wood substitutes.
Trim, sand, or scrape surfaces or joints to prepare articles for finishing.
Set up, operate, and adjust a variety of woodworking machines such as bandsaws and lathes to cut and shape sections, parts, and patterns, according to specifications.
Follow established safety rules and regulations and maintain a safe and clean environment.
Build or repair cabinets, doors, frameworks, floors, or other wooden fixtures used in buildings, using woodworking machines, carpenter’s hand tools, or power tools.

May. 2011 – Aug. 2012
West Jed, Vermont

Wood Machinist, Raynor, Littel and Bechtelar

Set up or operate machines, including power saws, jointers, mortisers, tenoners, molders, or shapers, to cut, mold, or shape woodstock or wood substitutes.

Trim, sand, or scrape surfaces or joints to prepare articles for finishing.

Set up, operate, and adjust a variety of woodworking machines such as bandsaws and lathes to cut and shape sections, parts, and patterns, according to specifications.

Follow established safety rules and regulations and maintain a safe and clean environment.

Build or repair cabinets, doors, frameworks, floors, or other wooden fixtures used in buildings, using woodworking machines, carpenter’s hand tools, or power tools.

Education

Jul. 2013

Certificate III Furniture Making

Northern Langworth – Port Brady, Mississippi

Skills

Team Management

Forklift Unloading

Time Management

References

Professional Summary

Ambitious Project Coordinator/Administrator in verifying transaction information, obtaining authorization of payments and scheduling and preparing disbursements. First-rate administrative, data entry and organizational skills. Diligent and meticulous professional commended for quickly and accurately learning new procedures.

Employment history

Account Manager, Krajcik-Ebert. Aliborough, Nebraska

Sep. 2014 – Present

· Identified key entry points to enhance market penetration and effectively analyzed data to optimize customer satisfaction and increase profitability

· Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities

· Planned client relationship cultivating events to promote growth, resulting in expansion of clientele base

· Developed highly profitable pipeline based on multiple sales penetration techniques using social media platforms

· Managed book of business worth through controlling and monitoring accounts and online bank transactions

· Provided extensive support in sales, technical and business areas to key accounts

· Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction

· Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum

Team Leader, Johnston and Sons. Valport, Delaware

Jun. 2018 – Mar. 2019

· Operates machine and equipment for cleaning

· Experience in high quality of cleaning areas and facilities of clients such as, newly and renovated house and units, offices, hospital and aged-care housing, warehouse, clinic and hospitals, schools, shops and child care

· Set up and calibrated machinery to meet specific production requirements and meet desired tolerances

· Maximized efficiency by removing safety hazards and debris from work areas

· Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values

· Assessed workloads to meet clients satisfactions

· Mentoring team members to promote productivity, accuracy and commitment to friendly service

· Coached team members in customer service techniques, providing feedback and encouragement toward quality services

Operation Manager, Stoltenberg, Dach and Ryan. Lake Nicollestad, Colorado

Jun. 2014 – Oct. 2014

· Responsible in cash handling, office administration, marketing and promotion, inventories and daily operation

· Devised, deployed and monitored processes to boost long-term business success and increase profit levels

· Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives

· Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies

· Implemented policies and standard operating procedures for continuous improvement

· Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly

Tour Coordinator/Admin Assistant, Wyman, Nader and Dibbert. Powlowskiburgh, Texas

Sep. 2012 – Jun. 2013

· Provide assistance in documentations like processing of permit, bidding’s, hotel and airline booking both domestic and international tours

· Reservation and ticketing facilities for clients

· Office representation for tours and meetings

· Built personal relationships with guests to promote positive experiences

· Developed tour programming to enhance guest experiences

· Collected tickets and fees from each individual prior to start of tour

· Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories

· Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.

Education

West Hammes Academy, East Isaiahhaven, Oregon

Advance Diploma, Project Management, Jun. 2020

Bayer University, South Katheshire, North Dakota

Diploma, Project and Program Management, Mar. 2019

Simonis Institute, Sawaynland, Delaware

Advance Diploma, Business, Jul. 2018

The Sauer Academy, South Aundrea, New Hampshire

Certificate III, Pathology Collection, Dec. 2017

South Michigan College, South Malvinaton, Mississippi

Diploma, Leadership and Management, Jan. 2017

Western Renner, South Mozellside, Ohio

Bachelor of Science, Business Management major in Marketing and Management, Sep. 2003

Personal info

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Project Management

Social Media Platform for Marketing

Time Management

Customer Service

Teamwork and communication

Responsibility

Andrew Smith

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

3+ years experience in finance equipped with the tools and knowledge needed to advance into senior-level roles within innovative, growth-driven companies. Expert at Automation, Team & Project Management, Networking etc. . Deep technical knowledge with proficient use Excel and PowerPoint programs.

Employment history

Jun. 2018 – Present
Lake Mariette, New Hampshire

Team Leader, Weber, Kreiger and Zemlak

Team Name: Client Service

Governing the client reports to be released out in timely manner.
To understand the client requirement and provide analysisroot cause of the client reporting in the custody space.
Automate the bespoke reporting requests, data extraction and other manual efforts.
Train all the existing and the new joiner for the Process, Product and the business.
Networking with various internal teams for the client query.
Review client bills and amend if there are any changes.

Sep. 2016 – Oct. 2016
Jeromyfurt, Oregon

Team Member, Mohr-Rippin

Team Name: Custody Middle Office (Trades Settlement)

Perform timely and accurate settlement of trades and resolve any discrepancies.
Liaise with the brokers and internal back office teams to get the trades settled on behalf of my clients for any US domestic market failing Trades.
Work on various live systems like DTC, Alert, GC Direct and various Products like Equity, Fixed income, Options, DRS, Repos, Mortgage pass securities etc.
Fails management, Value day Settlements and Pre-matching of all Us Domestic Trades (DTC, Fed ,LATAM Markets) on behalf of the client.

Oct. 2015 – Nov. 2015
Georgeneton, Massachusetts

Team Member (Consultant), Paucek-Murray

Team Name: Instrument Remediation/Static Data Maintenance

Ensuring authenticity and maintaining the quality of repositories data that is being migrated from traditional system to new one.
Identifying and fixing the risk gaps for different LOBs in the downstream data flow.
Issuing new entities in database according to requirements.

Education

Jan. 2015

Bachelor of Science: Enginerring

North Greenholt University – Port Kirkstad, New Jersey

Apr. 2011

High School Diploma: Diploma in Electronics

North Rosenbaum College – East Annita, Indiana

Sep. 2007

School

Western Oberbrunner – New Valentintown, California

Skills

Visual Basic Automation

Experienced

Microsoft Excel

Experienced

Team Management

Skillful

Project Management

Skillful

Andrew Smith

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Hands-on, successful Software Engineer with decades of verifiable success leading teams in delivering appropriate technology solutions for desktop and mobile products. Comprehensive knowledge of platform development, enterprise architecture, agile methodologies, cloud services, and web-based applications. Innovative change agent with a unique mix of high-level technology direction and deep technical expertise.

Employment history

May. 2012 – Present
Kuphalland, New York

Team Leader, Hodkiewicz and Sons

Design, build, or maintain web sites, using authoring or scripting languages, content creation tools, management tools, and digital media.
Perform or direct web site updates.
Write, design, or edit web page content, or direct others producing content.
Identify problems uncovered by testing or customer feedback, and correct problems or refer problems to appropriate personnel for correction.
Maintain understanding of current web technologies or programming practices through continuing education, reading, or participation in professional conferences, workshops, or groups.
Develop databases that support web applications and web sites.
Recommend and implement performance improvements.

Feb. 2007 – Apr. 2007
East Glaydschester, Iowa

.net web developer, Auer-Kuvalis

Worked as a .net web developer with responsibilites to develope and design their online information system developed in c# .net 2.0.

Design, build, or maintain web sites, using authoring or scripting languages, content creation tools
Perform or direct web site updates..

Education

Present

M.D.: computer

Western Collier College – Delisastad, Idaho

May. 2007

J.D.: Computer

The Washington University – West Vince, Louisiana

Dec. 2003

Bachelor of Science: Physics

West Rhode Island Academy – Caseyberg, Texas

Jan. 2001

GED: science

East New Hampshire University – New Cody, Kentucky

Oct. 1998

High School Diploma: maths

Eastern New Jersey College – Lake Ivelissechester, Vermont

Skills

nodejs

Novice

git

Experienced

Server

Experienced

Javascript

Expert

HTML

Expert

PHP

Expert

project management

Experienced

angular

Novice

Professional Summary

Efficient, methodical, technically-advanced team leader and forklift operator offering experienced support receiving and shipping frozen goods using computerized warehouse management systems. Strong teamwork and communication skills with keen ability to complete multiple tasks simultaneously while ensuring on time delivery. Productive, determined professional actively seeking a role within a large distribution company.

Employment history

Team Leader, Runte, Klocko and Quitzon. New Nickolas, Oklahoma

Apr. 2020 – Present

Manage morning shift load out area.
Enforce safety and sanitation regulations.
Direct and coordinate the activities of employees engaged in the processing of orders.
Send out stock for domestic and international clients.
Operation of the forklifts and pallet jacks.
Generate paperwork for deliveries.
Developing strategies and communicating clearly to reach goals
Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers.

Labourer, Murray LLC. Lizettemouth, Wisconsin

Apr. 2014 – May. 2014

Measure, mark, or record openings or distances to layout areas where construction work will be performed.
Install sewer, water, or storm drain pipes, using pipe-laying machinery or laser guidance equipment.
Mix, pour, or spread concrete, using portable cement mixers.
Direct freight to drop point
Learn and follow safety regulations.
Take actions to avoid potential hazards or obstructions, such as utility lines, other equipment, other workers, or falling objects.

Education

East Nolan, West Rhettton, Minnesota

Certificate II, Conservation and Land Management, May. 2009

Macejkovic Institute, Port Karoleview, Idaho

Year 11, Mar. 2009

Certificates and Licences

Reference

Personal info

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Forklift Operation

Communication

Teamwork

Ability to Work Under Pressure

Leadership

Multitasking

Professional Summary

Hii this is sachin samadhiya a dynamic professional with enthusiastic ambitious and professional individual who has proven a record of accomplishment of achieving results in highly competitive environment a true as officer who is driven to hunt for new business and is mentally resilient enough to be avail to push passed rejection to achieve result

Employment history

team leader, Kihn-Macejkovic. Lakeishaville, North Carolina

Mar. 2019 – Jun. 2019

Assist Managers in Sales Strategy Development. …
Keep Informed of New Products and Services. …
Recruit, Train, and Coach the Sales Team. …
Delegate Tasks and Set Deadlines. …
Set Sales Targets and Motivate Sales Team. …
Prepare Sales Reports.

sales executive, Macejkovic-Reinger. East Carylon, Washington

Jul. 2018 – Aug. 2018

Responsibilities:
Builds business by identifying and selling prospects; maintaining relationships with clients. … Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.

Education

Southern North Dakota Academy, Dickenshaven, Oregon

BBA, management, Present

Personal info

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Skills

team leading

motivation

communicator

Professional Summary

Positive, hardworking, hands-on team worker with 3+ years’ experience in fast food industry. Experience in both back of house and front of house employees ensuring the highest standards of customer service and food quality. A good listener who willing to improve and friendly co-worker to be around, always ready to help.

Employment history

Work experience, Pouros-Blanda. Rupertville, Hawaii

Keep areas neat while working and return items to correct locations following demonstrations.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Greet customers entering establishments.
Stock shelves, and mark prices on shelves and items.

Team leader, Satterfield, Bailey and McGlynn. North Winfred, Delaware

Apr. 2017 – Jul. 2017

Maintain sanitation, health, and safety standards in work areas.
Clean food preparation areas, cooking surfaces.
Verify that prepared food meets requirements for quality and quantity.
Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
Take food and drink orders and receive payment from customers.
Clean, stock, and restock workstations and display cases.
Serve orders to customers at windows and counters.
Prepare and serve beverages such as coffee and fountain drinks.
Pre-cook items such as bacon, to prepare them for later use.

Education

Rogahn College, Greenholtbury, Missouri

Diploma, Automotive Technology, Present

West Oregon College, Wizahaven, Massachusetts

High School, VCE, Mar. 2016

Interests and Hobbies

Referees

Languages

Vietnamese

English

Skills

Team Work

Handling Food

Customer Service

Communication Skill

Confidence and Friendly Manner

Professional Summary

140 MW solar SCADA consultancy, 200+MW of ground mounted solar SCADA. Handson, successful and dynamic IOT/SCADA Engineer with years of verifiable success leading teams in delivering appropriate technology solutions for multiple domains. Comprehensive knowledge of platform development, enterprise architecture, agile methodologies, cloud services, and web-based applications, IOT/IIOT. Innovative change agent with a unique mix of high-level technology direction and deep technical expertise.

Employment history

Team Leader(TL), Raynor-Zulauf. West Agustinside, Wisconsin

Apr. 2017 – Present

Centralized Monitoring Solutions for Solar and Energy Domain
- We developed our ambitious web application HawkEye 5.0. Which has been a game changer for the company.
- It has all critical features like real time prediction,Data analytics,alerts,alarms,messages,fault and possible causes
- It is Currently hosts across 400+ solar power plants
IIOT/IOT Based Smart Monitoring Solutions
- Our Uniquely designed software aimed at adding IOT/IIOT to traditional Automation Hardware(s).
- While maintaining the same reliability and increased efficiency. This software adds modern wings of Artificial intelligence & Data Analytics
- We were able to reduce the overall scada Cost for solar plants from 30% to 70%
Electronic products and Architecture
- PTX Series of Data loggers (PTX1,PTX2A, PTX3)
  - These are series of data logger designed from few KW of plants to 5 MW of solar plants
  - They communicate with our HawkEye x.x software and gives real time feed of machine data.
- Weather Monitoring Station
  - It is an indigenously designed hardware with key features like local data storage,Modbus RTU,Modbus TCP,GSM,HTTP
  - It has capability to accommodate all major industrial sensor ranges like 5V,4ma-20ma, 0-10V
- PTX3
  - One of our most ambitious product in data loggers written in python and designed to handle multiple protocols
  - It has Dual RS485 port, one LAN port, Wifi, GSM, Modbus RTU, ModbusTCP with 16GB extendable memory.

HOD, Homenick-Rodriguez. West Emelda, New Hampshire

Nov. 2015 – Apr. 2016

Setup of New Software/SCADA Wing
- Played key role in setting up IT department in a Solar company
- My Scope of work extended from requirement analysis, cost optimization to manpower management
- We developed various software for the operation and maintenance(O&M) team
Real-time Energy monitoring tool
- This web based tool has functionality of online monitoring, Controlling,Task scheduling and management as per users requirement.
- Realtime data Analytics, Fault decoding, sms alert, mailing alert.
- This software is the backbone of RaysExperts and has helped them in getting huge business.

Automation Engineer, Green, Rath and Gulgowski. Hodkiewiczshire, California

Oct. 2012 – Jan. 2013

Automation and Embedded Engineer
- We developed various prototypes for automation company. Automatic caar parking,custom destop SCADA are few.
- Worked extensively on communicating Compact logix(AB)with Micro Controller and WPF(.net)
- We successfully worked on communicating VFD drives(AB) with micro-controllers for customized requirements

Education

Cummerata Institute, Alainechester, Michigan

PG diploma DAC Advance Computing, Software Engineering, Apr. 2014

Eastern Mississippi College, North Mirella, Pennsylvania

B.Tech, Electronics and Communication, Jan. 2012

Skills

.Net MVC

Experienced

MongoDB

Experienced

SignalR

Experienced

Aruiono (All series)

Experienced

Team Leader

Experienced

Comm.Protocols(Modbus RTU,TCP,SPI)

Experienced

SCADA

Experienced

Angular JS

Skillful

PLC

Skillful

Automation Network

Skillful

Andrew Smith

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Efficient professional with over 5.8 years of experience and having sound knowledge in Air and Ocean freight documentation process.Proven operational experience, working within freight forwarder Export-Import Sea freight operations.Strong communication skills and excellent customer service capabilities.

Education

Dec. 2013

MBA: Finance

East Bosco University – New Waylon, Oklahoma

Nov. 2010

Bachelor of Arts: Economics

The Wyoming Academy – Port Honeyview, Maine

Employment history

Nov. 2019 – Present
Brakusland, South Carolina

Team Leader, Durgan-Bernier

As a Team Leader responsible for managing a team of 40-45 resources. Understand the end to end of US Export Documentation process. Providing process training to the team members of US Export Documentation team, after successful competition of training get them live for production, define their probation target basis their tenure and monitor their performance.

Ensure all processes are performed as per the agreed Service Level Agreement
Maintain a pro-active approach on Customer Engagement at Leadership level, by offering suggestions or solutions to move up the value chain.
Collaborate with customers/front offices to resolve issues; determine the root causes of errors, follow up with staff and set up action plans to prevent recurrence and share the same with the stake holders.
Work closely with the Transition team in taking on the newly migrated task and to establish KPIs for new business off shored.
Constantly engage with the customers and stake holders through regular Conference Calls by listening to & understanding their requirements.

Sep. 2017 – Oct. 2017
Lake Ai, Maryland

Assistant Team Leader, Ratke-Runolfsson

As an Asst. Team Leader handling a team of 25-30 team members involved in the US Export Documentation requirements for shipments originating in the US to destinations globally, which include Bill of Lading, Manifest etc.

Ensure that all documentation meets export regulations.
Arrange details of shipments with agents, customers & carriers as necessary for exports.
Assign documentation activities to team members, like preparing dock receipts, bills of lading, and manifests, and examine reports and documents for completeness and accuracy, give instructions to team members regarding corrections.
Issue bills of lading to shippers upon verification of documents.

Jun. 2014 – May. 2015
Russelmouth, New Hampshire

Co-ordinator, Luettgen-Rowe

As a Subject Matter Expert supporting the day-to-day activities within Customs Brokerage operations. This position monitors processes for quality as well as compliance with customs regulations delegates to pre and post custom documentations.

Checking of commercial documents as per import requirement and compliance
Preparation BLI pertaining to various elements of the import process
Assists with problem resolution to meet customer needs and to avoid penalties
Ensure import record keeping and reporting requirements are fully met
Auditing pre and post custom documents like BOE, GATT etc.

Skills

Export- Import Documentation

Expert

Time Management

Expert

Freight Forwarding

Experienced

MIS/Monthly Reporting

Experienced

Stake holder Management

Expert

MS Office

Experienced

People management

Expert

Customer Relationship Management

Expert

Professional Summary

Highly-motivated focused professional with 10 years of experience as an assembly manufacturing and production team member and leader. Adept at identifying and implementing shop floor process optimization and control methods to eliminate turn-backs to reduce overall assembly costs. Consistently participates in lean manufacturing and continuous improvement initiatives. Strong project engineering and planning skills with keen ability to multi-task in a fast-paced, results-driven environment.

Employment history

Team Leader, Schroeder, Brekke and Keeling. Sharleentown, Mississippi

Feb. 2018 – Present

• Provide day-to-day direction and leadership to manufacturing team to help them effectively plan production, direct team activities, establish priorities, and resolve complex affecting productivity.
• Understand the overall production flow, including role of feeder departments, home line and shipping support/transportation. Troubleshoot as needed.
• Apply Theory of Constraints concepts; identify constraints/bottlenecks that affect productivity. Teach team how to identify constraints. Listen and act on issues/suggestions raised by team.
• Guide and coach employees, thru written and verbal feedback. Provide yearly performance reviews.
• Assemble parts or units, and position, align, and fasten units to assemblies, subassemblies, or frames, using hand tools and power tools.

Feeder, Ullrich-Kihn. Emmanueltown, Georgia

Jan. 2012 – Jan. 2013

Operate or tend automated assembling equipment, such as robotics and fixed automation equipment.
Inspect, test, and adjust completed units to ensure that units meet specifications, tolerances, and customer order requirements.

Education

Northern Thiel College, Ernestinachester, Ohio

GED, All, Aug. 1998

Personal info

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Languages

Spanish

English

Skills

Quality

Leader

Computer

Professional Summary

Employment history

Team Leader, Towne-Osinski. Lake Christoperport, Maine

Jul. 2019 – Present

Manage morning shift load out area.
Enforce safety and sanitation regulations.
Direct and coordinate the activities of employees engaged in the processing of orders.
Send out stock for domestic and international clients.
Operation of the forklifts and pallet jacks.
Generate paperwork for deliveries.
Developing strategies and communicating clearly to reach goals
Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers.

Labourer, Bartoletti and Sons. Colinland, West Virginia

Oct. 2011 – Feb. 2013

Measure, mark, or record openings or distances to layout areas where construction work will be performed.
Install sewer, water, or storm drain pipes, using pipe-laying machinery or laser guidance equipment.
Mix, pour, or spread concrete, using portable cement mixers.
Direct freight to drop point
Learn and follow safety regulations.
Take actions to avoid potential hazards or obstructions, such as utility lines, other equipment, other workers, or falling objects.

Education

East Carroll, McKenziestad, Indiana

Year 11, Nov. 2009

The Abernathy University, South Chi, Missouri

Certificate II, Conservation and Land Management, Jun. 2009

Certificates and Licences

Reference

Personal info

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Forklift Operation

Communication

Teamwork

Ability to Work Under Pressure

Leadership

Multitasking

Professional Summary

Highly qualified, tenacious and well-rounded professional, with broad-based skills and extensive experience in project management, warehouse management, logistics, order processing, purchasing, material control and business administration. Result driven and versed in order cycle management, dispatch management, inventory management and stock management. Recognised for ensuring high productivity, achieving organisational goals,and facilitating organisational growth.

Employment history

Team Leader, Kuhic-Monahan. Sporerborough, West Virginia

Oct. 2017 – Present

Strategically manage warehouse in compliance with company’s policies and vision
Plan all warehouse project activities in keeping with the company’s objectives and targets
Implement cost reduction measures in all aspects of warehouse transactions
Oversee receiving, warehousing, distribution and inventory operations
Initiate, coordinate and enforce optimal operational and project procedures
Manage stock control and communicate with logistics, getting vehicles and unloading materials
Properly manage gangway locations to solve any space constraint issue
Obtain material Transfer Orders from kitting department and arrange materials based on the transfer order
Check out cycle counting process and perform FIFO Management
Ensure gate pass access control against inward and outward materials
Responsible for in-transit materials and check out scrap movements through SAP and assure zero error
Handle return to vendor (RTV) process and update management information system (MIS)
Ensure on time delivery to Kitting, assure no line stoppage and responsible for SAP movements

Assistant Station Manager, Wuckert and Sons. West Lovieside, Illinois

Aug. 2015 – Nov. 2015

Received orders online and attained a 90mins lead time for delivery
Ensure on time delivery – right quantity and right quality.
Properly managed the entire branch (T.Nagar – CH14) – Accounts, bank details, Petty cash.
Implemented an On time MIS Update for each order.

Sr.Executive, Hagenes-Conroy. North Bradly, New Hampshire

Nov. 2012 – Mar. 2013

Focused exclusively on the American real-estate industry
Received order from customer and tracked the customer number in commercial tax office( U.S.A)
Implemented MIS Update

Education

Eastern North Dakota Institute, Roobburgh, Missouri

MBA, Logistics and Supply chain Management, Jul. 2015

Southern Roberts, Muellerland, South Carolina

B.Tech, Information Technology, Jul. 2012

Skills

SAP – End User

WMS

Excel

WMS

SAP – End User

Professional Summary

I am a self motivated, dynamic, flexible, far sighted individual.
I am good at planning, taking initiative and believe in innovation and implementation of new techniques for problem solving.
I have been awarded the Best Team Leader Award twice out of 3 Rewards and Recognition event in the current organization I am working.
I have got 3 documented client appreciation for my work in implementing new methods of improving the process performance, and in identifying a bug impacting the entire project in Bangalore. The issue was not even caught by the IT team in the initial stages.
I have been working in close coordination with my immediate supervisor, and entitled to take up her responsibility as acting Asst. Manager in her absence.
My team has the least attrition rate in the entire process in the current organization.

Employment history

Team Leader, Reichel Group. Seymourchester, North Dakota

Sep. 2019 – Present

Working on-site in client location in capacity of a team leader ensuring to meet KPI’s on a daily basis.
Responsible to handle a team of 25 FTE’s
Oversee day-to-day operation of the team
Shrinkage forecasting and attendance maintenance
Attrition management via feedback and Employee engagement activities
Monitor team performance and report on metrics
Motivate team members
Discover training needs and provide coaching
Listen to team members’ feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishments
Encourage creativity and risk-taking
Suggest and organize team building activities

Based on self interest and client recommendation, handling the Bugs/IT related issues for the entire process. Entitled to identify, analyze and share the report of the IT issues faced by the team to the engineering team, and share the tool updates and enhancement with the core team.
Received special recognition for implementing an Automation project on Real Time Performance Data Tracking Mechanism using Python, Helpful in increasing the Quality Metric of the process drastically.
Based on the overall performance, In past month, wherein the reporting Manager was on leave, worked as an acting Assistant Manager in her stead, managing an entire span of 70 FTE’s for 2 weeks.

Business Development Manager, Hane, Prosacco and Schmitt. Port Minh, Rhode Island

May. 2016 – Jul. 2016

a. To ensure the propagation and expansion of the GYANSHETRA in every district of
Haryana state and to ensure the quality of services provided by the Regional office to our business partners and clients by the means of:

● Creating new District level Business Associates: To expand the area of operation of Gyanshetra in whole of Haryana by creating Local Administrative Centers in each district of the State and then overseeing and assisting the infrastructural development of the local centers as per the Company’s guidelines.
● Assistance to the Company’s policy makers to draft and upgrade key policies: Based on the inputs of the local business partners and through the local market survey, assisting the Directors and the management in formulating and updating of policies of the company.

● Formulation of Marketing Strategy: Using all the possible means of marketing viz. Newspaper advertisement, pamphlet distribution, Local TV channels advertisement etc. to create awareness among the general public.

● Counseling of the Students: To organize counseling in every local center and to counsel the students about the Future prospects and to keep follow-up till the time of their enrollment.

● Administrative Duties: To work as a medium between the Head office New Delhi and the local partners and to tackle and sort out any dispute and or any other unforeseen situation.

Education

The Wisozk, Mrazbury, New Mexico

Bachelor of Science, May. 2013

West Dietrich, South Emmaline, Vermont

Intermediate, Dec. 2010

Conn College, South Shaneland, California

Matriculation, Feb. 2008

Skills

Team Leading (Operations)

Metrics (Excel, Google Sheets, docs, Slides)

Java, C++, Python

Professional Summary

A personable, dependable and friendly leader looking for a change in my career. As a self driven individual, I take upmost pride in my work. Although I thrive in a team environment, I can also work efficiently on my own. With expertise in providing satisfactory customer service, I am competent in providing appropriate offers to customers to ensure that their needs are met.

Being adaptable to change, I look forward to new opportunities. I constantly seek challenges by learning something new. I believe that my strong customer service skills, along with good attention to detail enable me to be a successful team player, making me an asset to your company.

Employment history

Team Leader, Smitham, Mills and Conn. Spencerbury, Hawaii

Aug. 2013 – Jun. 2016

Turn our team into a profitable, successful business.
Plan tour itineraries, applying knowledge of travel routes and destination sites.
Managing phone system.
Resolve any problems with itineraries, service, or accommodations.
Sell travel packages.
Pay bills and record checks issued.
Give advice on sightseeing and shopping.
Provide tourists with assistance in obtaining permits and documents such as visas, passports, and health certificates, and in converting currency.
Complete rosters
Monthly one on ones with team members
Setting and achieving store targets, as a team and for individuals
Provide outstanding customer service
Train product knowledge to the team by organising fortnightly meetings
Participate in product and management earning programs
Obtain new customers by forms of marketing and referral programs
Retain existing customer by providing exceptional customer service and by finding and offering value for money deals
Issue travel insurance, sometimes having to assist in making claims and assist in applying for pre existing medical coverage

Store Manager, Herman-Gerhold. North Aubreyport, Rhode Island

Feb. 2010 – Mar. 2010

Manager of Nine West shoe store
Chatting to customers and offering options of shoes and selling shoes and handbags
Rostering
Resolve customer complaints regarding sales and service.Manager of Nine west shoe store
Organising back room to place stock in
Stocktake twice a year
Interview new team members
Reach daily, weekly and monthly targets
Store merchandising
Balancing till at the end of shift

Store Manager, Kunde-Morissette. East Fernando, Maine

Jun. 2007 – Jul. 2008

Complete store rosters
Keep areas neat while working and return items to correct locations
Make sales and reach daily targets
Provide customers with assistance in choosing the right item
Financial transactions
Dealing with customer complaints regarding returns and refunds.
Balancing of the till at end of shift
Banking

Education

Eastern Maggio, Lake Micah, Nebraska

Ceritficate IIII, Travel and tourism, Mar. 2007

Western Mississippi College, Melanyland, Ohio

High School Diploma, Apr. 2006

Refrences

Skills

Fast learning

Managing a team

Customer Service

Professional Summary

Enthusiastic and ambitious customer service specialist and business development executive with 2 years’ experience leading teams with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.

Employment history

Team Leader, Hills-Stark. North Deedrachester, Kansas

Mar. 2017 – May. 2017

Responsible for creating tasks for employees to carry out smooth operations in the organisation.
Responsible for carrying out all the digital operations which includes creating the Ad Campaigns to get more sales.
Conducting an over the phone pre-screening, application and interview for all desired drivers and explaining position requirements.
Recorded and maintained files and records of customer requests, work or services performed, charges, expenses, and inventory.
Interacted with in-depth ability to please cash customers & account customers
Determined & ordered masonry accessories for customers as needed.
Confirm the completion of calls and responded promptly to messages or cancellations
Assist drivers in meeting their maximum potential while maintaining delivery time specifications

Dispatcher, Carter Group. East Fannie, Utah

Sep. 2016 – Oct. 2016

Responsible for managing the coordination of drivers, vehicles and routes to provide a responsive service to the company’s customers. Duties.
Coordinating drivers across various field locations.
Using specialist software to dispatch drivers and equipment.
Resolving all matters relating to Drivers in a fair and expedient manner
Handling all the customer’s query related to the late arrivals,invoice issues,reimbursements.

Education

Funk University, New Jacksonside, Florida

B.Tech, Software, Nov. 2016

Corwin College, Quigleyborough, Idaho

Sep. 2011

Eastern Oklahoma Academy, South Lyn, Oregon

Class 10th CBSE Board–72%, Jan. 2009

Skills

Loyal and Discreet

Analytical

Flexible,willing to take on more responsibilities as needed and devotee time necessary to complete deadlines

Quick Decision Making

Conflict Resolutioin

Ability to work under pressure

Proficient at Client Retention

Able too build relationships

Able to raise sales conversion

Time Management

Andrew Smith

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Close to 9 Years of broad-based and progressively responsible experience in Revenue Cycle Management. Proven ability to work with middle & senior level management to integrate functions and processes within overall project operations through various strategic methods.

Employment history

Feb. 2018 – Present
Kozeyton, Kentucky

Team Leader, Hegmann-Bauch

Period of 2013 to 2015 – Designation : AR specialist

Highly analytical accounts receivable (A/R) professional with a thorough knowledge of accounting, billing processes and best practices.
Experience optimizing the A/R function by improving procedures and controls. Proven ability to determine root cause of issues and recommend viable improvements.
Aged Receivables Improvement: Reduced aged receivables from $190K to $23K. Revamped A/R procedures and filing systems, created spreadsheets to enhance tracking of receivables, followed up on open accounts.

Period of 2015 to Present – Designation : Team Leader
Handling process : Eligibility verification, Prior authorization & AR.
Core Responsibility: Training, Guiding, Motivating, Leading the achieve the client exceptions, Maintaining Good communication relationship.

Eligibility verification : collecting benefits for various specialties such as (office visit, PT, OT, Speech therapy). Always ensure the accuracy of the collected benefits. Requested information always delivered before the patient appointment.

Prior authorization :

Obtaining authorization for various process such as (Cardiology, Radiology, OB, ENT, GI, ophthalmology, sleep studies and drugs)
Created the key approval points through which instant approval rate in cardiology & Radiology is above 80%, overall approval rate is 93% (without including the peer to peer review)
Overall authorization approval rate is 65% combining in all the above process.
The average time taken for approval is less than 2.5 days (this includes out of state medicaid, few payer which take longer process time)

Nov. 2012 – Dec. 2012
Larsonside, Washington

AR caller, Zboncak, Keeling and Beier

Aging days Improvement: Slashed average days reduced from 180+ to <30, significantly improving cash flow.
Aged Receivables Improvement: Reduced aged receivables from $101K to $18K. Revamped A/R procedures and filing systems, created spreadsheets to enhance tracking of receivables, followed up on open accounts.
Financial Controls: Saved thousands of dollars by creating a system to identify duplicate credits, revamping the merchandise-return authorization process and identified Global issues.
Monthly Close: Delivered accurate and on-time monthly financial closing for A/R functions.

Education

Oct. 2008

Bachelor of Science: Physics

Eastern Schinner – Orvalburgh, Arkansas

Skills

Eligibility verification

Expert

Prior authorization

Experienced

AR Specialist

Experienced

Team Handling

Experienced

Professional Summary

Experienced Team Lead with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Service Delivery, Service-Level Agreements (SLA), Transition Management, Business Process Outsourcing (BPO). Strong quality assurance professional with a B.Sc. degree focused in Information Technology from University of Mumbai

Employment history

Team Leader, Steuber, Rogahn and Anderson. Wittingport, Michigan

Sep. 2019 – Present

Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Evaluate employees’ job performance and conformance to regulations and recommend appropriate personnel action.
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Compute figures such as Sales Value, Quality scores, Team Stats
Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Make recommendations to management concerning such issues as staffing decisions or procedural changes.

Quality Analyst, Ward, Dicki and Cronin. West Toneyshire, Nebraska

Apr. 2016 – Feb. 2017

Perform problem solving by doing Root Cause Analysis.
Perform Risk analysis to identify any risks in the project.
Perform Pareto analysis for deciding on tasks to be done. Conduct team meetings to motivate the agent
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Maintain and develop external party relationships, rendering useful administrative support to other members of the customer care team and to improve the process.
Design training sessions for the new employees and educate them on technical aspects, communication skills, application of knowledge, problemsolving abilities, etc.
Monitor calls of representatives and ensure they are addressing customers’ complaints as per set protocols and deliver feedback if required

Sr Customer Service Executive, Goldner, Rosenbaum and Kuvalis. Port Iona, Arizona

Sep. 2013 – Oct. 2014

Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Keep equipment operational by following established procedures by reporting malfunctions
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Education

East Flatley, Marquismouth, Nevada

Post Graduate Diploma in Management, Banking & Finance, Present

The California Academy, South Roland, Connecticut

Bachelor of Science, Information Tecnoloy, Apr. 2013

The Gottlieb University, Pazside, Maryland

HSC, Higher secondary from Maharashtra State Board, Sep. 2010

Northern Sipes Institute, Oraliaberg, Alabama

SSC, Secondary school from Maharashtra State Board, May. 2008

Awards

Languages

English

Hindi

Konkani

Marathi

Skills

Leadership

Data Analysis – Using Excel

Scorecard Delivery using Conquest

Lean – Six Sigma Methodology

7 Quality Tools

Professional Summary

In my 7+ years of professional experience, I have filled many roles. I’ve been tech support, virtual assistant, project manager, designer, analyst, marketer, software engineer, and business owner. My goal here is to find others needing help on their new projects, whether it be a small blog redesign or a complex web application. I take each project on as if it is my own and focus on delivering a great product on time, and under budget. I would love to talk to you about your specific problem and try to see if we’re a good fit!

Since it is very easy to start building software and quickly add plenty of functionality, it catches off guard when a project runs into maintenance hell unexpectedly making it impossible to integrate any new developer and keep on adding functionality. That might easily ruin any chances for future success.

Wanna get in touch? Drop me an email on tiwariankur77@gmail.com
Or call me on (+91) 982-642-3503

Employment history

Team Leader, Yundt and Sons. Hacketthaven, North Dakota

Jul. 2019 – Present

1. Guide team development efforts towards successful product delivery
2. Provide technical leadership to teammates through coaching and mentorship
3. Collaborate with other software developers, business analysts and software architects to plan, design, develop, test, and maintain the web and desktop-based business applications.
4. Analyze and resolve technical and application problems.
5. Adhere to high-quality development principles while delivering solutions on time and on a budget.

Chief Technology Officer, Hyatt-Fay. Zboncakborough, Pennsylvania

Jul. 2017 – Feb. 2018

1. Lead development activities including deploying continuous integration systems, architecture, technologies & processes.
2. Contributed to the team’s internal infrastructure by improving the process, seeding-in optimized workflows, team morale, hiring, etc.
3. Served as a technical adviser for company-wide strategic matters
4. Found and coordinated with external technology vendors in the areas of procurement, software development and on-premise support.

Team Leader, Thompson-Bergnaum. Ambermouth, South Carolina

Oct. 2016 – Dec. 2016

1. Create an inspiring team environment with an open communication culture
2. Set clear team goals
3. Delegate tasks and set deadlines
4. Oversee day-to-day operation
5. Monitor team performance and report on metrics
6. Motivate team members
7. Discover training needs and provide coaching
8. Listen to team members’ feedback and resolve any issues or conflicts
9. Recognize high performance and reward accomplishments
10. Encourage creativity and risk-taking
11. Suggest and organize team-building activities

Software Developer, O'Hara-Toy. South Joshmouth, Massachusetts

Sep. 2015 – Feb. 2016

1. Worked closely with business stakeholders to understand their requirements, & identify opportunities to improve business processes through outstanding web development.
2. Built scalable web-based applications that meet rigorous standards for usability, security & conformance to a variety of platforms and screen sizes.
3. Lead front-end web development throughout the planning, design and development lifecycle for many unique and innovative user experience projects.

Education

West Oregon University, Hegmannberg, Delaware

Bachelor of Engineering, Computer Science, Jan. 2014

Personal info

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Angular

Python

AWS

PHP

Laravel

Professional Summary

I have a personal Advocacy of becoming a leader. I have invested myself with leadership training and development as well as reading materials that would enhance my understanding about being a good leader.
I considered my being reliable in coming to work as one of my strength. For 12 years of service, i have only 4 absences throughout the 12 years.
I also have a fast learning curve that I can be in a less supervision once i am familiar with the tasks.
I am also organizing my tasks and sort out the most prioritized one.

Employment history

Team Leader (Supervisor), Gerhold-Kub. New Siobhanton, Wyoming

Apr. 2019 – Present

My job is to make sure all operation performs at a highest level. My team is responsible in monitoring associates activities and making sure they are adhering to their plotted schedule. I am also responsible in reporting updates of the performance to the clients and provide action plans to improve the current performance. Aside from monitoring the performance, we are also balancing the staff needed for the trend volume. We are also responsible for forecasting upcoming volume for the future dates. Once we have the forecasts, we schedule the number of staff needed with the appropriate skills. We implement what was being planned to make sure we are servicing well our clients and customers.

Workforce Senior Specialist, Brakus Group. Skilesburgh, Montana

Jun. 2016 – Jan. 2017

The role of Senior specialist is not very different from just a specialist. It’s just that my role as a Senior specialist is responsible of handling reports if Team Leader is not around. I also need to facilitate meetings with operation partners if Team leader is not around. Since i am well-versed with Microsoft Excel, i am responsible in maintaining and creating the templates.

Workforce Specialist, Nienow and Sons. Lockmanside, Wisconsin

May. 2015 – Jun. 2015

As part of the Workforce team, my role is to monitor agents/associates activities and making them sure they follow their schedule. We set thresholds on the billable metrics that our client agreed upon. We send out the performance report in bi-hourly basis.

Quality Specialist, Moen-Olson. Heathcoteview, Idaho

May. 2014 – Sep. 2014

We are responsible in checking and evaluating the quality of the services of our agents/associates.
We are also responsible in providing coaching to agents who failed the evaluation.
Part of our job is to formulate action plans for operations to improve their performance.

Customer Service Associate, Jakubowski, Torphy and Ankunding. Lake Afton, Colorado

Jan. 2009 – Apr. 2009

We are responsible in accommodating customer’s inquiry about our telecommunication services.
Callback customers who need further assistance.

Education

South Romaguera Academy, Kilbackchester, Hawaii

BBA, Management, May. 2005

Skills

Microsoft Office

Experienced

Forecasting and Planning

Skillful

Analytics

Experienced

Leadership

Experienced

Professional Summary

A highly motivated and ambitious individual able to give timely and accurate

advice, guidance, support and training to team members and individuals. Possessing

excellent management skills and having the ability to work with the minimum of

supervision whilst leading a team of fifteen or more. Having a proven ability to lead

by example, consistently hit targets, improve best practices and organize time

efficiently.

Now looking forward to a making a significant contribution with a company that offers a genuine opportunity for progression.

Employment history

Team Leader, Rohan-Spencer. Althashire, Kentucky

Feb. 2019 – Present

Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including training, and keeps management updated on team performance.

Team Leader, McDermott and Sons. Jarvistown, North Dakota

Sep. 2018 – Oct. 2018

o Acted as a liaison between clients and management by responding to customer inquiries and supervising different department

o Demonstrated the ability to keep a high level composure during pressured situations, includes Customer complaints, sales and holiday seasons

o Recognized for the ability to quickly establish rapport with customers up sell products and build a loyal clientele.

o Trained the new associates in sales and customer service team, include handling customer’s complaints, service complaints sales methodology.

Team Leader, Leffler, Jakubowski and Treutel. Drewberg, North Dakota

May. 2018 – Jun. 2018

o Started with 8 members with outbound process and extend the team with performance with 19 members

o Organized and efficient in all work

o Increased conversion rates to upward trends.

o Met and exceeded my revenue goal and challenge goal every month thereafter

o Acting as customer relationship manager for customer satisfaction and follow the concerns.

Team Leader, Berge, Ebert and Brekke. New Tiara, Alabama

May. 2015 – Mar. 2016

o Highly enthusiastic customer service professional with client interface experience .

o Acting as manager with respective of customer’s satisfaction.

Team Leader, Mosciski LLC. Kuphalfurt, Rhode Island

Jan. 2011 – Feb. 2012

o Promoted as team lead by IJP (Internal Job Post) with the performance shown by me.

o As a team lead handled maximum of 21 members.

o Promoted as escalation team lead in a short period.

o Achieved client targets and KPI’s.

Education

North Veum College, New Katelin, Vermont

Bachelor of Arts, History, Apr. 2010

North Gusikowski, Tatyanatown, New Jersey

High School Diploma, Commerce, Mar. 2007

Southern Carroll, Hartmannchester, New Mexico

High School Diploma, Dec. 2005

Skills

Team Management

o High performance

o Delegating

o Decision making

o Organizing

o Strong Organizational skills.

o Hiring, training and developing new employees

Andrew Smith

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Dec. 2019 – Present
Lake Gennaberg, Connecticut

Team Leader, Torp-Bins

• Managing the call center daily regarding attendance, punctuality verifications & overall behavioral issues.
• Meeting required targets as per clients request by providing guidance and coaching platforms to help agents reach target.
• Analyzing daily/ weekly & monthly data to check trends.
• Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
• Understanding day to day procedures and quality standards are strictly adhered to
• Verifying calls that have previously been done by agents to ensure correct methods are applied.
• Conduct reviews and request for action plans to ensure target will be met for the next week.
• Submit regular reports to management.
• Ensure that clients are always kept happy and satisfied by providing prompt response and solutions to their challenges
• Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.

May. 2017 – Jul. 2017
Streichmouth, New Mexico

Team Leader, O’Keefe-Ritchie

• Be in charge of running and managing the call center daily
• Set targets for all other call center agents to meet up with
• Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
• Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
• Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
• Facilitate and organize training session for all agents and participate in recruitment of new call center agents
• Conduct regular review of all call center agent’s performance and organize training sessions for under performers
• Submit regular reports to management and seek new ideas and strategies to improve performance at the center
• Keep up with trends and happenings in the industry and ensuring adherence to industry standards
• Ensure that clients are always kept happy and satisfied by providing prompt response and solutions to their challenges
• Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.

Sep. 2016 – Nov. 2016
South Andy, Tennessee

Team Leader, Wiegand, Kilback and Schultz

• Ensuring Customer Satisfaction.
• Generate customer interest in the services or products offered by the company.
• Build customer loyalty by follow-up of customer calls.
• Evaluate problems of the customers and provide logical lasting solutions.
• Was appointed as a member of Online Orders for Pay As You Go, solving issues such as handsets, devices and accessories.
• Take’s escalations for unhappy customers and always provides a long-term solution.
• Submits weekly time sheets by using Cascade and Microsoft excel.
• Evaluate calls on a programme called “Nice” as well as doing weekly one on one’s and side by side forms for future improvement for advisers.
• Organize call drivers on daily basis to provide feedback for the company to find a solution for future rectifications.
• Attend TL meetings to discuss company matters to improve teams as well as an action plan to better performance.
• Manage a ratio of between 10-15 agents.
• Provides stress management training.
• Motivate, develop and coach.
• Adapt to different personalities of advisers in order to provide extra comfort.

Mar. 2014 – Nov. 2014
Port Arvillaville, Illinois

Co-Founder & Operations Manager, Schimmel LLC

• Marketing and Selling (Traditionally and digitally)
• Data capturing of businesses in the directory of ensuring customer service satisfaction
• Ensuring policies, processes & procedures are followed

Nov. 2013 – Jul. 2014
North Nicky, Georgia

Brand Ambassador, Kuphal, Hilll and Labadie

• Promoter
• Helped with serving and providing great customer service by attracting them with creative ideas & concepts.
• Managed and organized my own stand to promote certain products for doctors, nurses etc.
• Traveled to different venues based in places e.g. Durban, Sun City, Rustenburg, etc to attend hosted events.
• Bartender at parties, birthday celebrations, weddings and different events.
• Transported equipment when required to attend an event.
• Managed members that reported under me to ensure daily deliverables are met.

Jul. 2011 – Jun. 2012
Quigleyfort, Virginia

Brand Ambassador, Padberg, Collier and Baumbach

• Registrations – Ensuring that customers details are recorded for marketing purposes.
• Acquiring knowledge and marketing about brands digitally and traditionally.
• Marketing various products, e.g. Samsung Galaxy phones campaign, in-store promotions, cellular network campaign stores etc
• Interacting with clients verbally, notifying them about latest cell phone campaigns

Education

Feb. 2015

High School Diploma: Business Management

Brakus College – Jaimieberg, Arkansas

Mar. 2010

High School Diploma: English, Afrikaans, Mathematical Literacy, Life Orientation, Business Studies, Economics & Life Sciences

South Hoppe College – New Unmouth, Utah

Skills

Teamwork

Experienced

Problem Solving

Experienced

Communication

Expert

Customer Service

Experienced

Soft Skills

Experienced

Microsoft Powerpoint

Experienced

Microsoft Word

Skillful

Microsoft Excel

Experienced

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Andrew Smith

Professional Summary

Employment history

Education

Languages

Skills

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Andrew Smith

Professional Summary

Employment history

Education

Skills

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Andrew Smith

Professional Summary

Employment history

Education

Languages

Skills

Other

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Andrew Smith

Professional Summary

Employment history

Education

Skills

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Andrew Smith

Professional Summary

Employment history

Education

Skills

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Andrew Smith

Professional Summary

Employment history

Education

Skills

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Andrew Smith

Professional Summary

Education

Employment history

Languages

Skills

Awards

Projects

Exams

Hobbies

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Andrew Smith

Professional Summary

Employment history

Education

Skills

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Andrew Smith

Professional Summary

Employment history

Education

Skills

REFERENCES

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Andrew Smith

Professional Summary

Employment history

Education

Skills

References

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Andrew Smith

Professional Summary

Employment history

Education

Personal info

Skills

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Andrew Smith

Professional Summary