team leader Archives

Supervise the activity and performance of selling team members, ensuring the consistent delivery of service and selling to customers.
Timely and appropriate resolution of customer issues, escalating as necessary.
Support execution and maintenance of merchandise presentation standards that strengthens an “easy to shop” customer experience.
Maximise selling opportunities to our customer, through merchandise placement, support of promotions and sell through of aged merchandise.

Handling queries from Corporate, B2B & Leisure Clients & Materializing them.
Currently working on Reservations Part of Inbound Holiday Packages (DUBAI), including the Hotel booking, excursion tickets, Tours Transfers.
Negotiation with the Hotels for the rates to get the queries close.
Dealing with the Local Tours Operators and Suppliers and Freelancers as well.
Provided 30% extra profit by negotiating the rates with Hotels and Suppliers.

Investigate and resolve complaints regarding food,quality & service.
To be accountable for cash handling and to investigate and report on financial variances through the effective use of POS.
To adhere to the quality and safety standards as set by the management and ensure that team members are following the set standard.
To train and empower staff in the team to resolve customer concerns with the least amount of inconvenience.
To respond to customer feedback to ensure service recovery through clear direction to supervisors.

Responsible for P&L, cash flow and market share driven growth decision for the hub
Responsible for end to end business development of the assigned area: Monitoring, analyzing and forecasting supply targets, their business models and tracking progress against them for all OYO models
Identifying new forms of Real Estate to ensure the right inventory growth and higher market share for the respective market
Co-ordination and follow up with cross functional teams, for growth and relationship management of existing business
Maintaining relationship with the Key Hotel Partners in the designated area and mentoring the team towards right relationship management with their respective partner properties
Creating a balance in inventory growth and revenue growth with the objective of profit maximization
Building and leading the business development team through efficient performance management systems like review meetings, performance monitoring and discussion etc

Coordinating with the Clients and solve their Query
Submitting regular report to the Manager.
Describe the job responsibility to the Team Members.
Coordinating with the Tele Callers to motivate them to achieve their target.
Closing the Final Stage Deal and Complete the Paper Work.
Checking all employees regular activities.

In Charge of International packages ( OBT Groups ).
Department of Duniya Dekho (Europe ,USA , Exotic , Far East).
Booking arrangements for clients in person on the phone and online,worked to diligently resolve booking and scheduling issues.Offered discounts and special deals when authorized to do so, Provide multiple options to the customer prioritizing comfort and cost.
Handled Groups & Customized
Handled internal and external communications (Travel quotes,query handling etc to individuals and corporate customers).
Consistently offered a high level of customer service.

Developed new sales program within the sales department which focus on Financial Services for Investors in Singapore, Malaysia, South-East Asia and Gulf countries.
Handling Pre-Sales activity
Financial Services for traders and investors in Singapore, Malaysia, South-East Asia and Gulf countries. Understanding of client’s portfolio with right package solutions.
Customer relationship and regular feedback from the clients.
Regular planning and meeting with the team to improve marketing strategy and implementing new plans to improve sales strategy.
Communicate new product and service opportunities, special developments and information.

Responsible for Training & Mentoring the new joiners.
Handling a team of nine people
Handling Inbound calls of debtors .
Achieved more than a prescribed target every month.
Coordinate with team mates to achieve monthly targets.
Maintain day to day reports on work status, achievement.

· Check on the opening of every section
· Check the checklist of every section
· Solve Guest complaints if can be handled, if not do inform the manager
· Make duty allocations in absence of the manager
· Have a professional attitude with guest and co workers
· Get feedback from the Guest on any complaint
Do cashiering to release cashiers for breaks

Trained,coached and managed a team size of 25 professionals.
Helped,set and managed objectives for quality,productivity and compliance.
Set schedules and oversaw daily workflow.
Improved team’s efficiency and productivity by restructuring workflow and managing assignments.
Developed highly efficient administrative team through ongoing coaching and professional development opportunities.
1*1 sessions weekly with direct reportees to understand and discuss and concern, opportunity areas, quality, performance and help them set their goals and objectives.

Performing inbound and outbound calls with customers.
Ensure to meet the daily sales target.
Provide process training.
Give feed back.
Resolve customer queries, and enhance maximum customer satisfaction.

Establish and enforced rules for behavior and policies and procedures to maintain order among students.
Prepare materials and room for activities
Teach social acceptable behavior, employing techniques such as behavior modification and positive reinforcement.
Coordinate, organized and prepared daily activities for children ages 4-12

Helping with training and development
Handling complaints (from both staff and costumer)
Ordering stock (where applicable)
Helping with promotional events
Reporting to senior level management
Try to give best results of company in every month

Reporting to the manger on behalf of my Team.
Queries solving and working towards a better service to the customer.
Mapping payment files sent from Head Office to get to know the value of collection on daily basis.
Attending meetings held at Head office to present the Team’s performance.

Team Leader for DELL Computer Systems (Dell Tech Concierge, Dell Solution Station)
Team Leader and Regional Service Desk Operations Manager for Avaya
Lead a staff of mixed Tier1 and Tier2 agents operate and provide exceptional chat, email, ticketing and phone support.
Ensure that targets are not only met but exceeded.
Generate and Analyze reports for coaching and any improvements.
Create process documentations for guidance and productivity.
Collaborate with other departments to integrate training and learning.

Resolve problems concerning transportation, logistics systems, and customer issues
Organizing time management and job allocation for a small team
Supervising all in bounding and out bounding of physical stock for up to 5 different contracts at any given time
Supervising all in bounding and out bounding of stock through computer programs WIMS and Orical for up to 5 different contracts at any given time
ensure contract KPI’s are achieved and updated
Ensuring all staff understand and follow all safety procedures

Offered health and wellness products to customers
Managed a team of 27 other distributors and helped them provide services to their customers
Developed experience with trade shows in both local and surrounding communities
Developed excellent networking skills and leadership qualities

Monitor calls to observe employee’s demeanor, technical accuracy and conformity to company policies.
Provided performance reviews and developmental feedback on a monthly/quarterly/annual basis.
Handling complex calls and ensure customer retention.
Conducted team meetings on policy and procedure and training staff on legacy applications.

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, and proper procedures, correcting errors or problems if necessary.
Train or instruct employees in job duties or company policies (Team huddles).
Regular coaching to ensure employees’ improvement, and
Review records or reports pertaining to activities such as production, monitor work activities, or evaluate performance.
Handles different team channels (Voice, Chat, Email)

Analyze and resolve work problems.
Be responsible for maintaining 5S (sort, standardize, sustain, shine, and set).
Participate with audit process of zones.
Also responsible for training new employees.
Motivate workers to achieve work goal.
Repair online or offline issues with product. Improve production methods or equipment performance.
Enforce company policies and safety regulations.

Leading a team of 50 associates. Profile requires to make sure that SLA is met with the KPI’s
Responsible for Sales and Retention Targets with top notch CSAT and Quality
Was instrumental in setting Equifax Canada LOB in Gurgaon Center
Spearhead the sales for Equifax Canada business with initiatives
Managing schedules for the entire Equifax Canada along with WFM

Assist management with hiring processes and new team member training.
Provide encouragement to team members and identifying areas for new training or skill checks.
Answer team member questions, help with team member problems, oversee team member work for quality and guideline compliance.
Communicate deadlines to team members.
Provide quality customer service, including interacting with consumers and employees, answering inquiries, and effectively handling consumer complaints.

Designs, generates, analyzes and presents reports.
Ensures Service Level Agreement, production and quality assurance levels on work execution are met.
Reviews and assigns workload distribution considering manpower resource.
Co-creates staffing schedule with manager. Ensures schedule/s is/are met by managing back-up system, leaves, overtime, and breaks.
Accommodate first-level escalations of issues and provide guidance to team members on transactions.
Supports manager in performance management by monitoring, analyzing, coaching and reporting work execution and behavior of employees.

Coordinated all logistics for the trip, including candidate interviews, preparation meetings beforehand, organizing all travel arrangements (flights, living arrangements, meals, transportation).
Managed finances and budget for the team as a whole.
Coordinated all activities and responsibilities during the trip, including working with local religious and civic groups/organizations to determine the most critical needs and how to utilize the team to best meet each individual need.
Establish procedures for control of assets, records, loan collateral, or securities to ensure safekeeping.

As I served to US Clients for 8 years.
I managed 80 staffs in 24/7 Shifts
Projects Deliverable 100% Accuracy and in Time
Gained Company and Client Trust

Underwrite and analyze applicants’ financial status, credit, and property evaluations to determine feasibility of granting loans.
Carry out credit assessment of Hire Purchase, Personal Loans, Money Link and Bill of Sale applications.
Review all product agreements to ensure that they are complete and accurate according to policy.
Meetings with staffs and abreast them of new types of loans and other financial services and products to better meet customers’ needs.
General supervision of staffs and guiding them to achieve set budgets.
Approve, reject, or coordinate the approval or rejection of lines of credit or Hire purchase, or personal loans.
Prepare financial reports required by boards of directors.

Ensuring given targets are met
Deliver quality customer service
Ensuring crew members understand their goals
Training new crew members
Assisting managers through shifts

Projects: Offshore projects that relates to E-Commerce and Micro-services. Using REST API for connection between systems.
Skill sets: PHP, HTML, CSS, JavaScript, MySQL, docker, Python overview and can review python code ( using Django framework).
Responsibilities:Manage 3 small teams: PHP team, SFCC team, Python team. (total 15 members)
Provide guidelines for implementing system to customers.
Document design specifications, installation instructions, and other system related information.
Verify stability, interoperability, security, or scalability of system architecture.

Established the team’s vision and principles.
Submitted work plans and discussed them with team members
Planed and coordinated the activities of team members.
Organized different events about critical thinking, social responsibility and other various topics.

A Clear Communicator. …
Strong Organization Skills. …
Confident in the Team. …
Respectful to Others. …
Fair and Kind. …
An Example of Integrity. …
Influential in Core Areas. …

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