team leader / manager

  • Created and maintained a high-quality work environment so team members were motivated to perform at their highest level.
  • Assisted my manager with daily operation of the call center to include the development, analyses and implementation of staffing and training scheduling and reward/recognition programs.
  • Worked as a member/leader of special or ongoing projects that were important to area/process improvement.
  • Shared responsibility for deciding how to manage the employees, ensuring calls were handled efficiently and effectively.

team leader

  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards and proper procedures, correcting errors or problems.
  • Was available for employees who experienced work and/or personal problems providing appropriate coaching, counseling, direction and resolution.
  • Ensured employees have appropriate training and other resources to perform their jobs.
  • Responded to and resolved employee relations issues expressed by team members.

team leader

  • Handled front line and Tier  2 agents both at the same time.
  • Background in sales management and provide extensive 1:1 coaching with other Team Leads
  • Recommends process improvements with escalation procedure.
  • Part of account and site’s engagement team which provides  balance and healthy work environment.
  • Provided daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
  • Provided statistical and performance feedback and coaching on a regular basis to each team member.
  • Administered performance reviews for skill improvement.

team leader

  • Turn valves or handles on equipment to regulate pressure or flow of water, air, or steam from sprayer nozzles.
  • Mix cleaning solutions, abrasive compositions, or other compounds, according to formulas. 
  • Mantain inventory of all the designated substances.
  • Supported every department in order to ensure that business is being intact and every number is coming as per the requirement of management. 

team leader

  • Manage software team and the entire development flow including requirements analysis, architectural and solution design, deployment, code review and assistance to other team members
  • Develop proof of concept and frameworks for reusable software core
  • Establish infrastructure for complex web and mobile applications including improvement of performance
  • Working with HR team to plan for manpower and arranging the training according to the process requirement. 

team leader

  • Oversee all cash handling procedures as Leader on Duty
  • Compose end of the night report to send to store manager
  • Open and close the building safely and securely  during Leader on Duty shifts.
  • Handling floor responsibilities and ensuring that things are done within the company guidelines and ensuring client satisfaction along with customer happiness. 

team leader

  • Use sales forecasting or strategic planning to ensure the sale and services, analyzing business developments and monitoring market trends.
  • Calculate revenue, maintain cooperative relationships with  consumer .
  • Assist hourly employees with problem solving and guest issue
  • Perform leader on duty responsibilities which include complete autonomy in overseeing total store operations

team leader

  • Handling the client feedbacks i.e. direct emails, post-call surveys & listen to surveys. 
  • Transition new product to the sales floor in according to corporate requirements
  • Keep aisles clean, neat and tidy through out entire store
  • Keep track of stores sales and labor, and stay in guidelines set by corporate

team leader

  • Started the journey here as a Car Consultant and got the responsibility to start the process of Email & Chat and learn more about used car business. 
  • Started the process for Email & Chat and was handling the same for 6 months. 
  • Later, started Inbound process along with Social Media wherein we need to entertain customer queries over call and social media comments. 
  • Got promoted as Subject Matter Expert and then as Team Leader and started leading different projects. 
  • Got multiple projects with different business requirements and catered every project and streamlined the process. 
  • Later, got the process for NAD (New Auto Division) wherein we were providing backend support to the sales team available PAN India. 
  • Handled around six different processes together along with a headcount of around 25-30 people. 

team leader

  • Move controls to drive gasoline- or electric-powered forklifts and transport materials between loading, processing, and storage areas.
  • Preparing all kind of Profit and loss reports and streamlining the process 
  • Taking care of Credit control and credit card recovery for failed transactions 
  • Taking meeting on a weekly basis with the team to maintain quality, knowledge, understanding of members, resolving issue etc.. 

team leader

  • Part of the recruitment Team for selecting new candidates for existing and New Processes. 
  • Managing Business and Corporate travel. 
  • Meeting all the SLA’s – Customer Satisfaction on calls, maintain the desired AHT, Quality and other process requirements 
  • Monitoring bookings throughout the working day and necessary quality checks 

team leader

  • Managing a team of 18 staff members contact existing clients to up-sell their service with the intent of a CC sale made on that call.
  • Assumptive sale techniques coached throughout each weekly meeting and more specifically in coaching sessions
  • Delivered sales scripts & conducted role plays to embed our learnings. 
  • Stakeholder engagement around customer satisfaction & implementing new ways to better improve interactions 
  • Achieving Sales Revenue Targets on a monthly basis with daily incentives driving competition 

team leader

  • Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks or rejections area.
  • Achieved 5S implementation by 90% 
  • Achieved 95% production of production target
  • Zero accident target achieved by 80%
  • Presented a seminar on ”Modification of production line”

senior team leader

  • Deliver an exceptional guest experience
  • Assist with any and all guest complaints
  • Provide timely, courteous, knowledgeable service to the guest
  • Use cash register in a timely fashion as well as ring items up and handle the cash transaction with guests
  • Hire, train, discipline, and terminate employees
  • Hold employees accountable to their performance by teaching, coaching, training and delivering timely performance feedback
  • Plan pre-transition activities to remove old product from sales floor

team leader

  • Handling a team of twenty-five people which includes 2 Team Supervisors and 23 travel consultants. 
  • Managing all the travel of major corporate clients as per contractual agreement. 
  • Managing the reconciliations of Daily team transactions. 
  • Taking care of Air Fares updated on online booking tools i.e. Zillious. 
  • Handling Escalations and client feedbacks. 
  • Mentoring, training plan and schedule for New Team Members. 
  • Maintaining regular data of the team i.e. attendance tracker, rostering & Leave Tracker etc.. 

team leader

  • Cash Handling procedures
  • Leading Staff on Shift to ensure smooth running service periods, including multiple 100% ‘Mystery Shop’ results
  • Stock-take Duties, including; daily ordering and receiving of goods, End of Month stock-take procedures, Transfer of goods to other Restaurants
  • Organised bi-weekly reports on different restaurant statistics, including but not limited to; Order times (ensuring meals were prepared under a set time limit), Average Spend per meal, and wastage reports
  • Also completing jobs required of a Team Member as well as Team Leader responsibilities.

team leader

  • Responsible for the growth and development of over 25+ team members every day.
  •  Set expectations, analyzed and managed performance, monitored schedule adherence, and motivated performance.
  • Monitored representatives for quality assurance and attended client calibration sessions
  • Provided coaching, development, and two-way feedback to motivate a high performance and productivity.
  •  Analyzed all areas of opportunity to develop, document, and implement employee action plans for performance.

team leader

  • Providing travel consultation and reservation for corporate travel arrangement.
  • Team Lead for a group of travel counsellors
  • Monitoring daily travel request to be segregated among the team.
  • Troubleshoot service recovery of corporate clients
  • Maintaining team sales turnover monthly of RM1M with more than 50 corporate clients
  • Additional in charge of China Corporate base in Malaysia with a total sales of RM400k per month

team leader

  •          Reporting to senior managers any significant business risks or identified fraudulent activity.
  • Prepared and issued work schedules, deadlines, and duty assignments for office or administrative staff
  • Made recommendations to management and HR regarding staffing decisions and procedural changes
  • Ensured targets were being met on a daily basis

team leader

  • Snagging for different areas with projects to put everything in shape.
  •  Developing samples for different requirements with vendors.
  •  Making duty roster and allocation of duties for the operation.
  •  Maintaining inventory of the Outlet. 
  • Responsible for changes in menu as per the requirement of customers 

team leader

  • Resolved customer complaints and answered customers’ questions regarding policies and procedures
  • Provided employees with guidance in handling complex problems and in resolving escalated complaints or disputes
  • Reported on employee performance issues and implemented measures to work on resolving problems
  • Trained and instructed employees in job duties and company policies and arranged for training to be provided
  • Evaluated employees individual job performance 
  • Recruited, interviewed, and selected employees
  • Delivered coaching and provided professional development opportunities to staff

team leader

  •          Managing the area during the absence of Area Manager and direct the team in right direction.
  •          In store Training for the new team members and assisting them about the dodo products.
  •          Maintaining the tracker about the sales, leads and follow up with existing customers.
  •          Ensure the store hits the weekly target and the individual team member also scores the target.

team leader

  • Working as a Team Lead for Op specialty
  • Coordinate with the team to get rid of coding difficult documentation in a easy way  
  • Lead a team of technical staff and engineers 
  •  Work as telecommunication site engineer   

team leader

  •          Providing all the details about the mobile phone features to customers and signing up.
  •          Providing all the details about adsl / nbn / internet connection and signing up. 
  •          Handing over the quotations for home / car insurance requested by customers.
  •          Signing up for Electricity and Gas and explaining about the contract and other benefits.
  •          Entry the data into systems about the stock intake and stock orders.
  •          Sending out the reports to Area Manager on weekly basis about the sales.
  •          Preparing the shift rosters on monthly basis.

team leader

  • Spearheaded Renewals Pilot process and crafted process guidelines until process maturity and stability
  • Lead a team of 18 consultants spread across 24/5 for a user base across Americas – UK & Australia
  • Consistently increased ROI month on month by achieving daily/weekly/monthly targets. Stability locked at $70K a month
  • Liaise with Onshore Product/Sales team to discuss operational goals, feedback and processes
  • Online Reputation Management Mentor: Bagged 7000+ reviews on websites such as Facebook, Google Plus, Site Jabber, BBB, Hot Frog, Review Centre, and Reseller Ratings thereby fostering Business 

team leader

  • Checking the quality and accuracy of the sale made.
  •  Calling the clients regarding the confirmation about the appointments.
  • Collecting the required information & Conforming the given information 
  • Training the team members regarding the new updates.
  •  Handling escalations and rescheduling the appointments. 

team leader

  • Guest led- greet customers in a friendly manner, strive for excellent customer service
  • Team Leader- ensure all staff are cooperating, following procedure and completing orders on time
  • Control of stock levels
  • Work in an extremely fast-paced environment
  • Follow hygiene practices 
  • Reach daily sales targets

team leader

  • Working as Team Leader for Reliance Jio Process.
  • Currently Leading a team of 24 Employees and manage their end to end performance.
  • Responsible for Key KPI’s like Attrition&Absenteeism, SLA, AHT, CSAT, Etc.
  • Everyday work includes report building and publishing, handling Daily calls with Clients and internal stakeholders.

team leader

  • Supervise the work of a small group on a daily basis.
  • Direct inbound or outbound reverse logistics operations, such as transportation and warehouse activities, safety performance, or logistics quality management.
  • Verify inventory stock by comparing them to physical counts, and investigate discrepancies in order to resolve errors.
  • Move levers and controls that operate Counter balance MHE’s and elevating platforms, to load, unload, transport and stack pallets.

team leader

  • Upheld strict safety standards and achieved challenging schedule targets with smooth oversight of daily launches and landings
  • Answered all customer inquiries
  • Reviewed 50-100 accounts per day that were behind on payment to decide appropriate action
  • Contributed to team success by completing jobs quickly and accurately