team leader

  • Supervise the daily operation and organization of work centers, enforcing policies and ensuring acceptable performance
  • Collaborate with a team of consultants to provide communication and act as an intermediary tier between student consultants and full-time staff
  •  Troubleshoot for the campus community in support of teaching, research, and engagement through computing use questions and related issues
  • Analyze client problems and determine appropriate strategies for solving such problems, including in-person, over email, and over web chat
  • Train both new hires and experienced workers. Training includes customer service standards, work flows, general troubleshooting, and other responsibilities.
  • Participate in special projects, including the administration of the company’s blog, updating databases, tools, documentation, and training methods in collaboration with other students as well as full-time staff
  • Resolved the most incidents total in Fall 2017, resolving nearly 100 more than the runner-up

team leader

  • Develop Staff. Coaching. Performance reviews. 
  • Support Staff. Handle escalations. Provide answers and guidance to staff
  • Be a Manager. Lead and Inspire. Communicate company news.
  • Do Admin. Leave approvals. Payroll information. 
  • Self Development. Attend briefings.
  • Other. Take overflow calls.    

team leader

  • Attending Final Deal Close Meetings.
  • Checking regular work performance of the team members. 
  • Checking Client Details on daily basis.
  • Taking Regular Feedback of the Client after the Meeting with Area Executive.

team leader

  • Attending regular meetings with the Sales team.
  • Handling a Team of 10 employees.
  • Coordinating with the Tele caller, Area Executive and Surveyor.
  • Submitting regular Report to the Manager.
  • Coordinating with Clients and solve their Query.
  • Motivating the Team and try to achieve the monthly Target.
  • Coordinating with the Client and Owner for the Negotiation.

team leader/supervisor

  • Lead a team of 7
  • Delegated necessary tasks to everyone to reach the required targets
  • Acquired clients for the team I was leading
  • Positioned as the go-to person for staff members, troubleshooting administrative and training issues promptly 

team leader

  • Established a central reporting shared services group
  • Led the reporting center of excellence group
  • Reduced time to build reports through automation
  • Oversee and manage a team of cable installers. 

team leader

  • HSBC Accounts payable process has been outsourced to Genpact india private limited in 2018. 
  • Migrated the entire process by providing complete knowledge transfer to the team and ensure a smooth transition.
  • Key resource with knowledge in complete accounts payabManaging a team of 12 Process Associates/Process Developers and ensure all key metrics of performance as per client SLA are met and exceeded.
  • Expertise in handling Accounts Payable process by maintaining a good relation between onshore and offshore teams.

senior team leader / lead executive

  • Operations / Floor support
  • Cross Training
  • Off-shore Process Transition
  • Business Transformation
  • Additional assignment of handling 2 pilot projects in BFSI vertical (AP & Bank Reconciliation) 

team leader

  •  People management
  • Coaching and Training 
  • Budgeting and Forecasting 
  • Generating reports 
  • Supervision of retail financials and operations 
  • Supporting Corporate Social Responsibility activities 

team leader

  • Obtained the Million Dollar Clock my first year for selling over one million in revenue in exterior home remodeling projects. 
  • Oversee 5-6 individuals for training and mentoring all while being in the field myself. 
  • Plan meetings and training sessions for my team on a weekly basis.
  • Run 1-3 in home appointments, inspecting the home, presenting a solution to their problems, operating on a one call close non pressure method. 
  • plan and coordinate monthly team outings. 
  • Partake in quarterly company leadership seminars nationwide for self development. 
  • Full exterior home remodeling windows, siding, roofing, soffit, fascia, gutters, attic insulation, entry doors. 

team leader

  • Working with customers to solve complaints/problems. 
  • Communicating within the team of workers to efficiently produce a high-quality product with great service.
  • Actively involved in motivating team & doing joint calls for business closure 
  • Conducting product training and providing enablers for capability building of Wealth Relationship managers 

team leader (vp)

  •  Driving Wealth business through Wealth Manager/Sr. Wealth Managers 
  • Develop and implement annual target as per budget and maintain P&L. 
  • Responsible for creation client base in  (Debt/Equit) , investment banking , PE funding , AIF , Insurance , PMS , Unlisted Equity etc by new Private Wealth Clients/ Corporate clients. 
  • Co coordinating with Support Function to ensure the optimum utilization of resources 
  • Complies all established policies, procedures and compliance regulations. 
  • Managing process and ensuring best customer services rendered 
  • Coordination with different departments for Product Development/ AMC /Trainings /client event  

team leader, customer engagement strategy & special projects, greater china & southeast asia

  • Lead a regional team (including Hong Kong, Malaysia, Singapore, Taiwan and Thailand) to develop strategies to enhance customer experience in different locations.
  • Base on customer feedback data analysis to identify business challenges and opportunities in customer experience.
  • Streamline the daily operation process to enhance the efficiency
  • Eliminate defects on the operation process to make sure there is error free
  • Partner with different departments to feedback what customers’ needs and share insights on every promotions from the customer perceptive.

team leader

  • SUPERVISOR: Mirna Diaz
  •  Job Duties : Helping team members to load and unload heavy machinery and working as a teamLead on many different customer service projects
  • Scrub, scrape, or spray buildings floor  using scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums.
  • Mix cleaning solutions, abrasive compositions
  • strip & wax floors 

team leader

  • Interacts with customers to make sure that they have a satisfactory experience.
  • Run the staff when the manager is not on duty.
  • Provides instructions and guidance to the team.
  • Helps the manager in duty if needed.
  • In charge of opening and closing drawers for the employees.

team leader

  • Lead a team of 20 insurance advisers for term insurance.
  • Maintaining reports like call barging, mock call practice, lead audit summary and give them feedback on regular basis,drive sales in order to achieve monthly sales target.
  • Giving the new sales technique and ideas to the adviser to use on live call.
  • Motivating team to achieve goals with constant strategies,feedback, coaching and training.
  • Extent support to team and business with during high business volume with on call sales service, scheduling medicals, etc.
  • Conduct regular team meetings to update team on best practices,
  • continuing expectations, performance, mission related objectives, and deadlines.

team leader, game programmer

  • Represent and manage a team of 5 developers including artists, animators and designers
  • Implement core gameplay features including player mechanics and AI mechanics.
  • Create gameplay prototypes for presentation to creative and technical mentors at the competition.
  • Dealing with customer care & Analyzing Quality on customer care creates a teamwork atmosphere Define and communicate goals, Build team commitment and contribution.

team leader

  • Review attendance of resources and plan their leave management.
  • Arrange MIS Review meeting with internal team and customer.
  • Responsible for the contribution to the smooth running of a business, leading a team in a positive manner.
  • Arrange reviews meeting with vendors if aging of calls are alarmingly high.

team leader

  • Serve food and beverages in restaurant.
  • Cook food using standard formulas or following directions.
  • Ensure food is stored and cooked at correct temperature by regulating temperature of grills, toasters and deep fryers.
  • Support the team on assisting customers by telephone or live chat about products or services, general queries or obtaining details of complaints 

team leader

  • Meeting with the client to understand the client’s requirement. 
  • Maintenance team spirit at the top level.  
  • Prepared and organized procedures to increase the efficiency of the team. 
  • Studied and conducted training for the team members for a new third app that could reduce unnecessary works. 
  • Supervised the activities of the team members to fulfill the client’s requirements. 
  • Reviewed the worksheet and management report before sending it to Client

team leader

  • Maintain sanitation, health, and safety standards in work areas., as necessary.
  • Maintain metrics, reports, and training
  • Establish and maintain relationships with the research team and provide assistance with any problems they might encounter.
  • Plan and arrange team building activities 

team leader

  • Manual Journal Entry/General AccountingCustomer: Zimmer
  • Description: GENPACT ProFlow – One stop solution for E2E tracking of Invoice – resulting in higher (cycle / performance) visibility. The Genpact ProFlow General Accounting workflow solution amalgamates Invoice Processing, Approvals, Email Resolutions, ERP Reconciliation and Quality Audits to give you a complete Workflow product. Endless possibilities await you on the journey to an improved process 
  • Technologies: Java, savvion, jquery, oracle,    
  • Roles & Responsibilities:Responsible to enhance system with new feature request
  • Responsible for all defects consolidation and prioritizing them 
  • Analyzed various components to identify the performance issues and reported it to the client. Responsible for refactoring Group Framework to match the performance figures Implemented New API’s to facilitate performance 

team leader

  • Handling the day to day requirements for the Client via calls. 
  • Schedule monitoring and completion. 
  • Level corrective action for continues failure to adhere to guidelines. 
  • Complete Up training for new products and changes to the service. 
  • Coach, Train and performance Manage Outliers 
  • Coaching to improve behaviors and highlighting best practices. 
  • Provide motivational techniques to boost team morale. 

team leader

  • Supervise customer service associates to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide associates with guidance in handling complex cases or in resolving escalated complaints or disputes.
  • Evaluate job performance problems with employees to identify causes and prepare individual action plan 
  • Monitor activities assigned to the team and review reports pertaining to team and individual production, as well as the conversions
  • Conducts briefing sessions for latest campaigns for Sales and After sales
  • Coordinate activities with other units or departments before launching any campaigns in the market
  • Make recommendations to management such as staffing decisions and procedural changes

team leader

  • Sell various types of insurance policies to businesses and individuals on behalf of Maruti Insurance, including renewal policies and non mi policies. To work with team for specialized policies such as 1st Year retention and LTCP.
  • Call on policyholders to deliver and explain Maruti insurance policy with special key benefits of MI.
  •  Control & Monitor penetration levels (New/ Renewals) of Arena & Nexa channel.
  •  Ensure Maximum profitability in the business by retaining & addition of customers 
  •  Monitor Insurance Cos for claim settlement, pay-outs at dealership network 
  • Customer Complaint handling and closure within TAT
  • Reviewing Performance of Tele-Callers and FIeld Executives on a weekly basis.

team leader

  • Travel to offshore facilities within the Gulf of Mexico to perform and coordinate NDT.
  • Develop work permits and JSA’s.
  • Hold daily safety meetings.
  • Mitigate sim-ops
  • Report  UTT, MT, PT and RT findings to client and facility engineers
  • Update spreadsheets with time, progress and findings.
  • Coordinate crew changes.

team leader

  • ERP
  • Loan Planning
  • Route Planning according to Time Slot
  • Distribution of Shipments
  • Presentation to Customers
  • Solution of Customer Queries
  • Check on Exchanged Products

team leader

  • Managed a team of new hires for the business. 
  • Monitored and improved telephone handling and sales techniques. 
  • Prepared reports for upper management. 
  • Collected and Analysed statistics (Sales, NPS)
  • Provided customer service and sales training to maintain high customer service standards.

team leader/direct care

  • Maintain clients
  • Complete all paperwork in a timely and orderly fashion
  • Complete monthly shopping for clients
  • Handle money/expenses for clients

team leader

  • Maintained QA standards for staff, ensured calls were compliant with firm standards, escalated issues as needed, and maintained communication with customers and management teams.
  • Trained staff and monitored progress for the extent of their probationary period while achieving high levels of productivity.
  • Allocating daily jobs and workloads.
  • Identified operational issues and devised goals and plans to address them.
  • Conducted analysis of progress and held monthly meetings regarding goals and tasks.
  • Reduced defective part manufacturing by 15 percent in one year through implementation of plans.
  • Provided coaching, development, and two-way feedback to motivate a high performance and productivity.