team leader Archives

Managing shifts and ensuring efficiency.
Managing stock levels in the kiosk and in store, as well as undertaking ordering from multiple suppliers.
Responsibility for banking in store.
Responsibility for counting the tills at the end of the shift and ensuring no cash variance.
Point of contact for all customer issues on each of my shifts.

Handled a team of 21 customer service representatives for Orange, a leading UK Telecom process.
Coached and Feedback: Monitor calls taken by the CSRs and give them instant feedback. Conducted weekly coaching sessions with each CSR to share call observations and provide feedback accordingly.
Review weekly and monthly performance with the manager & team and develop a strategy with them to meet the targets keeping in mind the protocol and values of the organization and develop the due course of action.
Analyzing the Q1 & Q5 data.
Identify barriers and root causes of performance dip and help the team to bridge the gap.
To be a part of client call listening, meetings, discussions and Quality Calibrations.
Recommend program improvements or corrections to Operations and Clients.

Lead a team of 15 – 20 advisor’s and ensure that the SLA’s proposed by the clients are met month after month.
Effective performance planning for self and team, time management, conflict management and self organization.
Promote a positive culture and a respectful environment in the team conducive to high performance and employee delight.
Ability to pre-empt and proactively catch process defects, compliance issues and potential customer escalations and devise strategy to minimize such instances.
Ability to achieve stretch targets and take decisions as well as manage complex/ difficult employee situations, time management and conflict management.
Handle customer contacts regularly to stay up to date with the product and be available to provide support.
Attending weekly / monthly reviews to discuss and highlight the achievements and opportunities for the team.

Managing team and M2M targets for general and life insurance.
Manage call quality and guide team for better customer experience.
Hiring and training new joiners.
Taking calls and mail escalations for a smooth process flow.
Forwarding claim settlement requests to concerned stakeholders.
Maintain database of targets achieved.
Help management make decisions on process optimization.

The main job is to handle customer service and complaints about a business telco account based in Australia
Resolve billing disputes
Manage TIO complaints
Handled the Customer Resolution officers and TIO officers
Assist in training new hires, sits in with SME’s and training team

Provide young people with leadership development, cross-cultural internships, and volunteer exchange globalist experiences aligned with the United Nations Sustainable Development Goals.
Focused on empowering young people to make a Progressive social impact.
Proven work experience as a team leader or supervisor.
Excellent communication and leadership skills.

Train, lead and mentor 5 personnel on the company’s missions and daily work operations.
Counsel subordinates on their achievements, sustainments, and need to improve skills.
Pick up, stored, and deliver life ammunition to different companies within the organization with no losses.
Oversee day-to-day operation.

Dependability: opening and closing the store using correct procedure
Customer Service: providing exceptional customer service in a busy environment
Leadership: training of new staff and leading by example
Cleanliness: ensuring food handling procedures follow regulations

Took responsibility for other team members
Instruct patients on topics such as health education, disease prevention, disease processes.
Establish work schedules and assignments for staff, according to workload and census on the unit.
Direct, supervise and evaluate work activities of all of the members of the nursing team.

To assist Operations Manager, coordinate and supervise all Fault Management Contact Center activities within assigned team of customer service Professionals (CSPs).
Use computers for various applications, such as database management or word processing.Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.Maintain scheduling and event calendars . Acts as team leader, coaches and directs CSPs on a daily basis, oversees daily operation of the contact center and implements process improvements.
Assists and reports to Operations Manager all ongoing operational and day-to-day management of the contact center, ensuring daily service levels, operational targets and quality targets are achieved. Responsible to resolve complaints, grievances and other issues reported by customers within the targeted time frame.
Generates and reviews daily and monthly productivity reports for Fault Management Contact Center operations. Lead focus group meeting and perform 1 on 1 coaching session with CSPs. Motivates and drive individual contribution to enhance team performance and productivity.
Actively measure team members’ productivity and recommends for incentive, rewards and recognition programs to improve performance. Monitors discipline and work conduct of team members.
Responsible to counsel team members in their areas of improvement to maximize their potentials. Perform, participate and contribute to quality initiatives i.e ISO9001 & TMBEA.

Managing shifts and leading teams to achieve KPI’s and productive service periods
Maintaining weekly and monthly reports and analyzing the effectiveness of SOP implementations and modifying the procedures for better effectiveness.
Designing the requirements of the software and applications and to provide the same for the developers to develop the softwares according to the process requirement which eventually lead to an operational cost reduction.
Ensuring to maintain productivity tracker and rankings based on the quality assessment for the agents and to roll out the rewards and recognition programs to make sure the performance is up to the mark as expected by the organization.

tore off dried in shingled
made sure everyone was working
Communication culture.
Doing hurdles on a daily basis in order to ensure the process updates are communicated and the same was documented.

Was responsible for all the process design for the order fulfillment center.
Structured the order flow from and its fulfillment to delivery.
Ensuring to train and create the SOP (Standard operating procedure) within the department and ensuring the smooth process flow.
Training the team for handling the entire order fulfillment and ensuring the satisfactory services is rendered to customer accurately.
Giving the timely response and maintaining the reports.
Analyzing the reports to design processes, optimize operations and effectively launch and implement various operational strategies for the process.
Designed various training modules, process manuals for the standard operating procedures.

Receiving material inspection form supplier
Assambly parts inspection before in assambly
Product despatch inspection (PDI) after completed assambly and testing
Create an inspiring team environment with an open

Coordinated with school leadership to run events on campus
Coordinate with others to promote and publicize events
Design and production
In charge of 15 people

ensure there is a good working environment within the team
making sure we get the performance required within the team
solve problems within the team
doing final reports.

Establish and enforce nutritional standards based on accepted industry standards.
Assess staffing needs, Review work procedures and operational problems to determine ways to improve service, performance, or safety.
Perform food preparation or service tasks such as cooking, clearing tables, and serving food when necessary.
Supervise and coordinate activities Assist with preparing and serving food and beverages.
Train, and supervise food and beverage service staff.to ensure that patrons receive prompt and courteous service.

Monitor compliance with health and ﬁre regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
Oversee employee and patron activities to ensure liquor regulations are obeyed.
Xerion was merged up with Intelenet golbal service provider
Promoted as Team Leader for Inbound Operation as an team leader.

Managing multiple volunteers
Ensuring that the required jobs for the day were completed
Ensuring equal job distribution among each person
Organising the day so to ensure that it would run smoothly
Sorting out any conflict that may have arisen between clients and/or workers
Keeping events in order and everyone on task on their jobs
Ensuring that a timeline of jobs was followed to maximise the day and to assure that everyone would finish on time

On the role of Team Leader, there were number of things that needs to be handled.
Basic KRA was to ensure that we meet our SLA targets i.e. Reply on every email within 8 minutes. All the chats should be answered within the SLA of 1 minutes and AHT should be 10 minutes.
To ensure that TAT for every customer complaint is being adhered.
Coordinating with clients to ensure that the customer concerns and complaints are getting resolved within the defined TAT
Motivating and training the team on posting replies over the comments of customers over FB and Twitter.
Controlling Attrition and Shrinkage within the team and ensuring C-Sat and FCR for every customer.
Coordination with the internal team (WFM, Training and Quality) to ensure that the process runs smoothly

Comp & Ben
Engagement
Knowledge of calculation for input Service Tax.
Knowledge of Tax coding.

Team Leader where I conducted inventories around the province with teams ranging from 2-30 people
Played roles in sustaining contracts with customers, problem solving and stabilizing many different programs that suited different stores
Helped plan, coordinate and oversee travel plans, hotel arrangements and logistics of lengthy work trips
Acting as an ambassador for the ‘Service culture transformation’ global project that included building blocks related to:Communication

Group Companies reconciliation.
Vendor reconciliation.
Discussion with vendor and close open line items.
Weekly MIS tracker and open line item tracker.
Knowledge of Processing
PO based invoices
Non Po based invoices

Support the IT Technicians in reaching the highest standard of customer service;
Supporting the team members in case of problems or escalation, being the first point of referral for escalated queries or problems with the infrastructure, network or systems, intervening in stressful situations;
Ensuring internal communication within the team, holding team meetings, keeping team up-to-date with changes that affect them, getting feed-back and following up actions as required;
Ensuring planning, schedules, breaks, code of conduct, etc are respected by team members and reacting immediately and taking corrective actions where necessary;
Assisting and advising the program manager on floor management to achieve objectives and maintain productivity;
Participating in digital transformation activities in order to make service desk activities more efficient and reduce costs;
Ensuring procedures are followed in accordance with Stefanini quality standards and work instructions;

Directly led a team of 13 team members in my specific department.
Promoted from Team Leader to Senior Team Leader within 11 months.
District Trainer to 9 stores within the area.
Supported the Human Resources department in the annual employee review process to manage merit increases.

Monitored cash drawers in multiple check out stations to ensure adequate cash supply.
Minimize errors and act upon them for correction and re-submission if any
To provide sales MIS to reporting manager on regular basis
To provide ongoing customer/ market feedback from team to improve business

Leading 3 groups for the SMO process.
Educating the groups on SMO and processing them for the same.
Video making for the products of the company.
Managing members to keep involved in the marketing process.

Achieve the agreed team sales targets ensure compliance with the bank’s policies and procedures
Manage, Train & Recruit DSA’s
To build and maintain effective business relationship with customers
Promote bank retail products and services to potential customers by making proactive sales efforts and capitalizing on cross selling opportunities in order to achieve the sales targets
To assist in conducting promotional activities, meetings and road shows in the assigned area to achieve the budgeted sales volumes
To ensure the submitted customer applications and documentations are complete and error free
To follow up for document discrepancies which have been approved as deferrals

In charge of certain areas of the restaurant such as kitchen and drive thru.
Oversee crew members in kitchen and drive thru
Coached team members in customer service techniques, providing feedback and encouraging them to reach their highest sales potential.
Communicated with vendors regarding back order availabilty, future inventory and special orders.

Pit and pipe
Rod and rope
Plan reading
Operating a escavator
Hauling
Communicating with a diverse range of people
Working at part of a team

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team leader, asst. manager traing

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team leader (vendor recon)

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team leader, civil contructions