system analyst

  • Associated with  Verizon Service Operations (VSO) portfolio
  • Engaged in Devops model.
  • Responsible for BAU activities
  • Accountable for Business requirements gathering and involved in end to end development – Design, development, testing and deployment (Waterfall methodology)
  • Lead for around 10 FTEs.

system analyst

  • Involved in implementation/up-gradation of Microsoft Dynamics NAV 2016 from Microsoft Dynamics NAV 2009. 
  • Used/Wrote SQL Queries to generate reports and Analyze data.
  • Created new accounts for business customers, Vendors in Microsoft Dynamic NAV ERP System.
  • Responsible for monitoring data incoming from customer’s in a form of sales order’s until they properly transmit to vendor’s system in a form of purchase orders.
  • Setup system user’s profile, personalization, roles and permissions. Modify exiting user’s permissions, grant, invoke permissions.
  • Performed Rapid Start functionality in MS Dynamics NAV sytem to import/export large volume of date to and from excel sheet.
  • Performed everyday routine task of posting large amount of sales orders using Batch post sales order functionality in the system.

system analyst

  • Managing of file system issues like identifying the route cause and fixing it. Maintaining healthy environment of HPOS by ensuring all scripts running properly. And monitoring scheduled backups, server status, Paging size issues and memory leakages
  • File system management and monitoring like increasing FS size, removing old files after taking backup, compressing files for space management.
  • Coordination of outage/ Tasks
  • Planning and maintaining HPOS database (My SQL server) like periodically doing the performance tuning and timely upgrading the MYSQL server as when required in New and Existing markets.

system analyst

  • Contact clients
  • Clarify/define client’s requirement
  • Producing specifications
  • Liaising with programmers

system analyst

  • Provided secondary technical support to end users on various technical issues and problems relating to hardware, software and peripherals
  • Documented and resolved service tickets according to SLA.
  • Perform root cause analysis 
  • Developed checklists for typical problems
  • Recommended procedures and controls for problem prevention.
  • Monitoring of android and IOS applications to proactively fix eventual emerged issues.

system analyst

  • Installation of HPOS (Dazel) Server and Clients. 
  • MySql installation for HP Web delivery and HPOS.
  • Service packs installation and up gradation for HPOS. 
  • Handling of HPOS outages while upgrading of HPOS/UNIX servers to avoid performance degradation of server and to fix paging space issues.                                                                                                     
  • Configuration of Output devices in SAP and Dazel and trouble shooting in creation and customization as per market demand.
  • Creation of E-mail devices in SAP and Dazel and customization of coversheets as per market demand and their error handling.
  • Creating info boxes and providing access to Web delivery users, SAPPRN users and Job tracker users.

system analyst

  • Part of team to design and implement web-based project to distribute announcements to Index Managers and Index Analysts adhering confidentiality of information, using Struts, Hibernate and Oracle as database.
  • Interacted with client on daily basis for requirement gathering and deliverable. 
  •  Lead a team for re-implementation of Volatility Index which adds more flexibility to the existing methodology as well as provision to parametric inputs used in the calculations.
  •  I was Engaged in technical support for E Plus Germany in prepaid billing system CASS).

junior system analyst

  • Provide tier 1 and 2 level IT support to various clients
  • Answer calls from clients and log tickets in ticketing system
  • Troubleshoot all computers problems remotely.
  • Troubleshoot various client issues with different types of software.

system analyst

  • Worked for NCR on migrating MKS workflow and documents to SVN and JIRA. 
  • Worked for RIM Team 
  • Developed and internal tool which identify their cobal programs written for different clients and different versions to identify the program dependencies(Function flows) for Infotrax client. URL: http://datamining.infotraxsys.com/infotrax (Not in use now or moved to another url). The Web interface provides with tree graphs.
  • Customised OTRS.
  • Supported the internal team on writing different cron jobs in windows and linux operating systems.

system analyst

  • Development and maintenance of both batch and online programs;
  • Have been working with AGILE / SCRUM method;
  • Have been working mainly with Credit System.
  • Assisting with the performance review and termination processes. Assisting with the recruitment and interview processes

system analyst

  • Maintain all computerized and manual records for employees including personnel files,payroll records, annual leave and sickness records, and employment contracts in line withthe UAE legal requirements.
  • Produce employment contracts and offer letters, create new joiner files and send out welcome e-mails.
  •  Support the HR team with all aspects of business related travel, which includes hotel,flights and visa.
  •  Conduct training sessions for all the customers regarding the Secure Path website.
  •  Housekeeping supervision and any other duties assigned time to time
  •  Co-ordinate with the Rent a Car customers for scheduling the installation of GPS vehicle tracking device
  • Recruitment, Selection and Induction program for new comer employees.

system analyst

  • supporting Lion and Mountain Lion OS. And upgrade to Apple Client Framework (ACF) v10.3.3.
  • Team size : 8 to 10
  • Worked with frameworks team during the course of project to be inline with project changes
  • Worked on Developer Guideline Document for the up-gradation.
  • Code review and test case review. Integration testing and performance testing.
  • Technically guiding the team. Code integration and maintaining under configuration control (SVN).

system analyst

  • Provide support and enhancements for the EDW module using Datastage as the primary ETL tool.
  • Assist users with problems and resolve issues.
  • Gather requirements, analyzes and conduct impact analysis.
  • Programming in Mainframe environment to support Finance applications, job monitoring, report generation and have participated in database migration from MS Access to SQL Server v.4.0 (Segmerc : market segmentation).

system analyst

  • Conduct research into the feasibility, design, operation, or performance of robotic mechanisms, components, or systems, such as planetary rovers, multiple mobile robots, reconfigurable robots, or man-machine interactions.
  • Developed test scripts for various transaction scenarios in Vistex software’s applications – Bill backs, Chargebacks, Sales Rebates, Purchasing Rebates, Sales Incentives and Data Maintenance which integrates with SAP SD, MM and FI Modules. 
  • Documented and reviewed formal high-level release notes to include software features that are introduced in each support pack. End customer/ client may review new functionalities and enhancements introduced in the Vistex software. 
  • Responsible for maintaining configuration for all the new functionalities and Test complex business End to End Scenarios for Vistex Application. 

system analyst

  • Responsible for configuring, implementing and testing of SAP Vistex product includes various applications such as Agreements/Deals, Claims/Transaction, Bill backs, Chargebacks, Sales Rebates, Purchasing Rebates, Sales Incentives and Data Maintenance to validate and verify application functionality and performance.
  • My role as systems analyst in Composite IP (Incentives and Paybacks Application) team is responsible for configuring, implementation and Testing End to End Business Scenarios for Bill backs, Chargebacks, Sales Rebate, Sales Incentives and Agreements / Deals.
  • Configured and maintained SAP Vistex Pricing procedures, using condition technique, Condition Types, Access sequences, and condition tables as per the test case requirements and setup.
  • Involved both Order-to-Cash and Procure-to-Pay processes to set up test scenarios according Vistex business process. • Created Master Data for Material, Customer and Vendor in SAP ECC6.0 system as well as Vistex Data Maintenance module 
  • Monitors support queue investigate and Interacted with clients for issues reported and coordinate to get the issue fixed by development team. 
  • Responsible for test case writing, testing, reporting and resolving issues, follow up, writing release notes and prepare documents for knowledge transfer. 
  • In each release cycle, for all the new functionalities as well as enhancements for existing functionalities, developed testing strategy and wrote detailed test cases with required pre-requisites and configuration 

system analyst

  • A results-driven Professional with extensive around 2.0 years  of experience as a Software Engineer and developer of JAVA/J2EE.
  • Expertise in design and development of Software experience in Core JAVA, J2EE.
  • Having good analytical skills and ability to handle multiple tasks and work independently as well as in a team.
  •  Good analytical skills in investigating, solving technical problems and proposing solutions.
  • Technical experience in Design, Development, Bug Fixing, Deployment in Production, Analyzing the problem, Production Support.

system analyst

  • Responsible for the development and deployment of the Intranets in the SharePoint Framework.
  • Designing Unique Graphics for the websites and applications in Photoshop.
  • Manage all the issue base on SLA agreement and following Knowledge Base documentation
  • Became FTE (Full Time Employee) for Electrocomponents account.

system analyst ( level 1 and 2)

  • Work as client IT Support single point of contact with additional task
  • Assist user base on ticketing system (SDM, Service Now)
  • Support end user normal application (Windows, MS Office, SCCM, Office365)
  • Support end user business application ( SAP, SharePoint)
  • Provide “Remote support” using certain apps (Lync/Skype For Business, MSTSC, RDP, LogMeIn)
  • Manage access/permission using Windows management tool (Active Directory)
  • Support end user Exchange setting (Exchange Control Panel, Office365Control Panel)

system analyst

  • Worked on Implementation in Mater Enterprise Catalog tool used for managing Product Catalog,developing business elements in MEC & RLC. 
  • Understanding and experience in Ordering Management system and Billing implementation. 
  • Responsible for handling Production/Testing bridges for defect/issue resolution. It involves thorough understanding of Amdocs Ordering (OMS) and Product Catalog to resolve issues at run time. 
  • Worked on Analyzing, Gathering & implementation of ST/UAT Test data Requirements. 
  • Involved in Code and Data Implementation,Analysis,Unit Testing,Defect fixes.
  • Handled Implementation of Impacted CRs End to End.

system analyst

  • Played a key role in Developing winforms application in coordination with SQL tables and stored procedures.
  • Pre-Cutover & Post-Cutover activities. Manage client build releases using Software Depot.
  • Guiding and follow up with SD team to implement changes at server side in IQA, UAT and Production phase.
  • Implementation and support from onsite. Identified and fixed the critical bug in live app and given a new release.

system analyst

  • As Project co-ordinator and link between client and system development team of CBIS-USA, contributed substantially to the delivery of the system within the contracted time frame
  •  trained the Telekom operators on the TMN-System successfully
  • Work with UI designers for wire-frames, prototypes/mark-ups.
  • Analyze business requirement documents, specifications and business processes for 3 projects end to end following Agile methodologies.

system analyst

  • From an Intern to System Analyst
  • Applications/web Programming and development
  • Conducting User Acceptance Testing
  • Write technical manuals, confer with users, or conduct investigations and resolve problems or to provide technical assistance and support.
  • Active contributor to large scale Singapore Government and Commercial projects

system analyst

  • This project is being undertaken to move Apple’s WorkforceTime management to the commercially available toolKRONOS and standardise Workforce Management processesacross the organisation globally.
  • Team Size: 5
  • Duration : 6 months
  • Participated in requirement gathering and analysis. Proposed and worked on new UI changes
  • Done server script changes
  • Documentation : Requirement Specification and Design Document review. Code review and test case review.
  • Technically guiding the team. Code integration testing and maintaining under SVN.

system analyst

  • Working towards providing technology solutions for dealing with critical business decisions.
  • Creating dashboards on Tableau and handling client demos (healthcare industry) for new project features. Demo-to-close conversion currently standing at 80%.
  • Played an instrumental role in developing a windows application in C# after smart requirement gathering with business managers and stakeholders.
  • Perform root cause analysis for system issues and proactive data quality management.
  • Perform User Acceptance Testing to coordinate the testing efforts with the end users.
  • Worked on data warehousing and modeling for multiple clients on ERwin.
  • Liaising with product, business and technology for driving mutual understanding of processes.

system analyst

  • Experience with Performance Tuning for Oracle RDBMS using Explain Plan and HINTS. 
  • Experience in ETL techniques and Analysis and Reporting including hands on experience with the Reporting tools such as Cognos.
  • Created Shell Scripts for invoking SQL scripts and scheduled them using crontab.
  • Excellent communication, interpersonal, analytical skills and strong ability to perform as part of a team.

system analyst

  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Supported system developers by creating system models, diagrams, and charts.
  • Provided client support on system operation and troubleshooting.
  • Good knowledge of key Oracle performance related features such as Query Optimizer, Execution Plans and Indexes.

system analyst

  • examining current systems
  • talking to users (requirements gathering)
  • producing specifications for new or modified systems
  • liaising with other IT staff such as programmers to produce new systems
  • implementing new systems

system analyst

  • Handling customer communication for all technology needs
  • Leading and mentoring team of 8 resources
  • Participating in requirements design phase with customers
  • Involved in design and architecture of projects

system analyst

  • Created Packages and Procedures to automatically drop table indexes and create indexes for the tables.
  • Worked extensively on Ref Cursor, External Tables and Collections. 
  • Expertise in Dynamic SQL, Collections and Exception handling.
  • Experience in SQL performance tuning using Cost-Based Optimization (CBO). 

system analyst

  • Responsible for Monitoring network devices such as switch,router connected in different locations around Globe using an monitoring tool.
  • Raising an Incident ticket with the service provider of the network devices which were down with in SLA.
  • Ensure adequate monitoring of various network aspects panning across different service and ensuring quick and appropriate resolution of network issue. 
  • Monitoring network performance.