478f0838-6fac-420e-8a42-fc78f16053be
Andrew Smith
287 Custer Street, Hopewell, PA 00000
andrew_smith@example.com
(000) 000-0000
Professional Summary
Self–motivated, committed to performance and have a desire to excel. Carry a flexible and positive attitude. Aim to learn and gain experience in a progressive organization/team. Looking for challenging and exciting opportunities.
- Good experience in Maintenance, Application and Production Support.
- Over 4.8 years of IT experience in Application Support.
- Experience in UNIX, Shell Scripting, SQL.
- Good experience on Problem Tracking Tool like Clarify.
- Good Experience in Amdocs Billing(AFG UUP(Enabler),MAF/MPS(Ensembler) and Light Speed.
- Good experience in developing other helping tool such as ASCAR,Activity Tracker and RFI Tracker.
Employment history
Software Support Engineer, Ankunding LLC. North Jeanettahaven, Louisiana
Aug. 2019 – Present
- Application production support.
- Working on direct/Indirect Impact analysis on customer & application.
- Process client requests on various issues/implementation.
- Sorting out end users queries using Clarify (Amdocs tool).
- Handling issues on bridge call/chatroom with internal teams and client.
- Maintenance window for new releases by analyzing ser
- Investigate complaints about certain functionalities/issues, and take corrective action.vice impact.
Android Developer, Bradtke-Tremblay. Ellishire, Missouri
Dec. 2013 – Jan. 2014
- Analyze user needs and software requirements to determine feasibility of design within time and cost constraints.
- Develop and direct software system testing and validation procedures, programming, and documentation.
- Analyze information to determine, recommend, and plan computer specifications and layouts, and peripheral equipment modifications.
- Supervise the work of programmers, technologists and technicians and other engineering and scientific personnel.
- Analyzing the needs of clients and then designing a system to meet those needs.
Education
Southern Kilback, Port Idaliabury, Kentucky
MCA, Computer applications, Jul. 2013
Northern Gleason, Port Rodolfo, Massachusetts
BCA, Computer Applications, May. 2009
North Schaefer, New James, Illinois
12th, Oct. 2006
The Lemke, Heidenreichchester, Georgia
10th, Oct. 2004
Skills
UNIX
HTML
SQL
PYTHON
Java Core
J2EE
MYSQL
ANDROID
KRISSH
b0449bf9-edb2-4de1-beea-451401c88f26
Andrew Smith
Phone:
(000) 000-0000
Email:
andrew_smith@example.com
Address:
287 Custer Street, Hopewell, PA 00000
Professional Summary
I am an IT professional with 8+ years of experience with in depth technical knowledge. I have hands on production support experience and have the ability to analyze complex issues and find the root cause of complex problems. I have System Administration skills with Windows servers and I am familiar with Agile tools such as JIRA and Confluence. I do possess the ability to explain technical issues to non-technical people.
Employment history
Jan. 2020 – Present
Nikolechester, Michigan
Nikolechester, Michigan
Software Support Engineer, Mitchell Group
– Work as a member of a cross-functional (SMART, TOL, Workday) product team to deliver software system to business in an Agile environment
– Collaborate with business users and technical teams across Information Services to analyze and troubleshoot production issues, identify root causes and propose solutions.
– Plan and support multi-tier product installation, configuration and test following Booz Allen’s Change Management process.
– Responsible for creating and maintaining technical documents such SOPs (Standard Operating Procedures), troubleshooting guides and Change Request etc.
– Hands on production support experience with the ability to find the root cause of complex problems.
-Use the Agile/Scrum methodology and tools such as JIRA and Confluence.
-Support for integrations among different systems within Information Services
– Collaborate with business users and technical teams across Information Services to analyze and troubleshoot production issues, identify root causes and propose solutions.
– Plan and support multi-tier product installation, configuration and test following Booz Allen’s Change Management process.
– Responsible for creating and maintaining technical documents such SOPs (Standard Operating Procedures), troubleshooting guides and Change Request etc.
– Hands on production support experience with the ability to find the root cause of complex problems.
-Use the Agile/Scrum methodology and tools such as JIRA and Confluence.
-Support for integrations among different systems within Information Services
Nov. 2015 – Jun. 2018
Lake Yetta, Ohio
Lake Yetta, Ohio
Software Support Analyst, Mayer-Jakubowski
-Provide technical troubleshooting covering installations, data migrations, and product related issues
-Actively contributed to work to continually improve customer self-help through the publication of technically accurate knowledge based articles
-Actively contributed to work to continually improve customer self-help through the publication of technically accurate knowledge based articles
Jul. 2013 – Dec. 2013
Oswaldostad, North Carolina
Oswaldostad, North Carolina
Application Support Analyst, Toy, Wintheiser and Morissette
-Worked closely with the Tier 1 support desk, Tier 3 development, and deployment teams to develop and increase system knowledge to become an expert across all modules.
-Utilized above average communication skills to deal with a user base consisting of 25 states and daily interaction with project team members.
-Utilized above average communication skills to deal with a user base consisting of 25 states and daily interaction with project team members.
Education
May. 2012
Bachelor of Science: Computer Science
- Southern Stehr Academy – East Courtney, Arizona
Skills
Slack
MacOS
Windows OS
Splunk
New Relic
MS SQL Server
In depth SQL development skills with the ability to develop, test and troubleshoot complex DB scripts
Linux
software support engineer
- Delevoped By: CDAC
- Software Description :iWS, a web-based, integrated Office Automation System with Enterprise Document and Content Management System, is a tailor-made, low cost workflow solution integrating the departments following the rules and norms of CARICOM in order to achieve automated office environment. The solution offers process re-engineering that are applied at various process levels wherever necessary ensuring accountability of uncompleted tasks. It significantly aims at improving the operational efficiency of the implementing organization by transitioning to a “Lass Paper Office”. The solution is customizable, configurable and user friendly.
- Provide feedback and information to the R&D team to further enhance the HRMS for easier use, more users friendly and to provide more flexibility and the setup portion to cater for different companies policies.
- Directs software design and development while remaining focused on customer needs
- Collaborates with team members to create application’s system analysis based on customer requirements
- Works closely with other team members to plan, design and develop robust solutions in a timely manner
- Establishes milestones for projects and ensured that all team members were well-prepared so that deadlines were met
software support engineer
- Responsible for designing and maintaining the Test/equipment software, tester client applications and operations
- Develops and executes equipment automation, integration and networking
- In-charge in developing, applying, and maintaining data integrity and security
- Modifies existing software to correct errors, upgrade interfaces and improve performance
- Writes maintainable and extensible code in a team environment
- Implements designs, including experimentation and multiple iterations
- Implements website and integrated solutions into business operations
software support engineer
- Provide supports through email or phone, troubleshoot error faced by customers.
- Provide user guide and on-site training
- Data migration.
- Debug and fixing gap in the system where some pattern of data is not handled properly.
- Develop automation program to simplify the support work and which will eventually to be enhanced and released for customer use as a self-service feature. (mass load of data or mass change of certain data with criteria)
- Tester for new modules.
- To help in minor development task and to help in development during urgent case.
software support engineer, schlumberger
- Administer GGRP software such as Geoframe, Petrel
- Managing all area of Pertamina EP’s GnG data, loading and exporting data, and user assistance
- Answer user inquiries regarding fleet managment software or hardware operation to resolve problems
- Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software. systems.
software support engineer
- Making minor changes according to user request .
- Deploying Software and database on server.
- Understanding client issues and assisting client with there issues.
- Doing manual test after deployment.
- Software worked on : Integrated workflow System.(IWS)
- Language used: Jsp , Mysql , Struts 2.
- Client : CARICOM secretariat
senior software support engineer
- Supporting Micro Focus (former HPE) Application Management Lifecycle product
- Being the first technical contact point for customers, working with IT system admins/IT deployment engineers in medium and big size organizations, helping them to solve ongoing issues with different software solutions.
- Performing troubleshooting analysis requests for technical assistance via phone, email, virtual sessions and any other form of communication.
- Identifying and escalating situations requiring urgent attention, understanding business impact and priorities
- Building trust and maintaining good relationship with customers.
software support engineer
- Its a Rajasthan Govt Project (A Health Care Project)
- Walked clients and internal staff through troubleshooting steps to resolve common software issues.
- Coordinated with Technical Engineers to evaluate and improve software and hardware interfaces.
- Oversee the daily performance of E-compliance of various fleet management
software support engineer
- Listen to customer requests, answer questions and provide Software information.
- Resolve customer complaints or answer customers’ questions regarding Software Functions.
- Provide technical support to Staff, Branch Offices and Clients, other team members throughout the product development and implementation process.
- Provide training and support to staff members and users/clients.
- Travel to branch offices to service machines or to provide emergency repair service and to provide software demo.
software support engineer
- Spend 30hrs/week assisting the development team in all areas of the software development process, including bug fixing, data configuration, database queries using C#/XML/SQL
- Provides support 10hrs/week for customer issues relating to the software product
- Participates in daily stand-ups and 3-week sprints using Agile methodology
- Daily use of Azure DevOps services to track time and progress for bugs/tasks on the sprint board
- Experienced daily use of Visual Studio/TFS in version control and project management
software support engineer
- Participating in Client and other team related meetings.
- Providing inputs for Annual Capacity Planning of Servers and applications.
- Working closely with the DEV and QA team to integrate new deployment processes, test cases and strategies to meet our feature requirements
- Outlining strategies for reducing any and all failure scenarios which might impact product release timelines
software support engineer
- Working On HMS(Health Care) Module of Dow University of Health Sciences (DOW)
- Research, design and implement the scalable application for Health Care Management. Research, design and implement the scalable application for Health Care Management.
- Implementing Hospital Management Information System Modules.
- Strong experience on all PL/SQL Composite Variable, Function, Procedures and triggers to implement Business logic
sr. software support engineer
- Troubleshooting the issues related to one of the core products MapInfo & Exponare through email or remotely (WebEx) Assisting Q&A Team in testing the latest patch released by development team
- Creating RCA report on the basis of client’s feedback on an existing version of the product Creating TRIAGE document for development purpose
- Logging/Monitoring defects in Ticket Tracking Tool ‘JIRA’
- Updating the Clients on weekly basis about the bug status
- Providing solutions to product related queries
- Analysis of crash dumps, logs and stack traces through Visual Studio or any one of the crash dump analysis tools Deployment of patch on client’s environment
- Execution of the scripts, perform Failure analysis (Debugging the failed scripts and finding whether it is an issue (Bug in application) or script problem) and preparing the execution report
software support engineer
- Resolving Problem Tickets.
- Developing shell scripts to automate regular monitoring tasks, alert generations, log level analysis etc.
- Supporting Deployment activities and any changes required in Production environment.
- Providing Support team inputs and estimates to Projects or Change requests on Production.
- Acquiring Project or Change related Knowledge transfers on Production.
- Monitoring the Capacity and Performance of servers and applications.
- Maintaining historical trends of various Key Performance Indicators for Infrastructure as well as applications to provide Capacity forecasts.
software support engineer
- Application production support.
- Working on direct/Indirect Impact analysis on customer & application.
- Process client requests on various issues/implementation.
- Sorting out end users queries using Clarify (Amdocs tool).
- Handling issues on bridge call/chatroom with internal teams and client.
- Maintenance window for new releases by analyzing ser
- Investigate complaints about certain functionalities/issues, and take corrective action.vice impact.
software support engineer
- Customer Support.
- Application Installation.
- Back end (Database) Operation.
- Remote Support.
software support engineer
- Train users for the proper use of hardware or software.
- Set up database backup, for future recovery processes.
- Strong experience in SQL joins (Inner join, Outer join and Self join) to retrieving data in multiple oracle tables (DDL,DML, TCL).
- Implementation of proper Indexing Strategy which improve performance of SQL queries.
software support engineer
- Providing technical support for the issues face by the customer.
- Handling database queries on Standard SQL and RUBY on Rails for proving the data to analytical department.
- Performing the Root Cause Analysis for the issue or the bug faced by the Operations team or the customer, that would include reading and understanding the code to figure out the issue.
- Also if the issue does not requires an complete change to a model or if it is a small task then fixing it.
- Participating in the Sprint planning with product manager and fellow developer and doing the analysis of the issues raised by the customers
senior software support engineer
- Identify, analyze and Resolve issues related to FIX (Financial Information Exchange). Role also involves Daily communication with major Investment Banks i.e. Morgan Stanley, JP Morgan, Credit Suisse, DB, Barclays, Goldman Sachs, UBS, CITI, Trading Technologies. Bloomberg and various Banks through Flex for FX execution.
- As part of Front Office Operations in one of the top 75 hedge funds in the world, project involves certification of FIX connection between the client and their respective execution brokers, analysis and the application support in a fast-paced Derivatives, FX and Equities trading environment for algorithmic trading and drop copies.
- Analysing the functional and technical aspects of the new systems and strategies to be used in algorithmic trading and subsequently making changes/developing systems for the same.
- Identify case issues and evidence needed, based on analysis of charges, complaints, or allegations of law violations. CTI (Computer Telephony Integration)
software support engineer
- Investigate and resolve problems or to provide technical assistance and support to the customers using Magnitude products like DIW and MDM.
- Write SQL, PL-SQL queries to analyze customer data and figure out data corruption if any.
- Directly working on customer databases like SQL Server , Oracle and Teradata.
- Software testing and prepare evaluations of software or hardware, and recommend improvements or upgrades.
software support engineer
- Provide maintenance and support services for web based applications.
- Participate in integration, implementation, software updates, bug fixes,
- change requests, and Incident Management and application support activities.
- Manage client relationship, lead offshore team, manage communication with onshore team.
- Preparing RCA and PIR.
- Create and update documentation.