shift supervisor Archives

Monitor food preparation methods and portion sizes to ensure that food is prepared and portioned in an acceptable manner.
Assisted with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provided feedback to the store manager on partner performance during shifts.
Contributed to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager as well as learning to handle them in the moment.
Created a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.

Creating remarkable guest experiences by winning shifts.
Oversees Team Member/Leader shift productivity per company’s standards.
Correctly executes proper cash counting systems (Discounts, receipts, cash over/short) per company’s standards.
Executes safe counts, smart safe, daily reports, INFORM, and other back of office needed responsibilities.
Assists with interviewing, on boarding, and bi-annual reviews.
Assists with store scheduling, disciplinary actions, and guest recovery.

Completed store opening and closing procedures, including setting up registers and checking products
Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
Helped store management meet standards of service and quality in daily operations
Efficiently prepared sandwiches and other menu items for customers
Reduced customer wait times by quickly and efficiently operating customer window and sales register
Trained team members to prepare sandwiches and other items according to instructions

Experience due to helping children with needs
Properly verified customer identification for alcohol or tobacco purchases.
Processed returned items in accordance with store policy.
Completed end-of-day counts and securing funds to prevent loss or theft.
Wiped down counters to remove debris and maintain cleanliness.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Trained new employees in cashiering procedures, offering assistance in resolving issues.

Assisted the store manager by executing store operations during scheduled shifts. Responsible for maintaining managerial duties while manager is off site such as locking the building, cash management, deployment of workers, and general business operations.
Led employees on the floor to make sure they were working efficiently and providing excellent service to customers while meeting sales quotas for the day.
Quickly learned the different programs of use for customer orders, store orders. Kept inventory of entire store and stayed organized with important paperwork and documentation.
Received, checked in, and put away large retail orders including fresh food items, frozen food items, and product for the store. Maintained the freshness of all milk, food, and expiring items in the store.
Effortlessly solved problems in the moment by communicating clearly and calmly with maintenance crews, customers, management, and coworkers when issues would arise.
Acted with integrity, honesty and knowledge that promoted the culture, values, and mission of Starbucks. Maintained a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Anticipated customer and store needs by constantly evaluating the environment and customers for cues. Communicated information to the manager so that the team could respond as necessary to create a perfect environment during each shift.

Prepare or serve menu items, such as smoothies
Slice fruits, vegetables, desserts
Take out garbage, for use in food service.
Schedule and receive food

Consistently provided friendly ,timely and accurate service to guests
Encouraged employee efficiency to meet target time goals
Communicated with outside services to address internal equipment issues
Operated POS and processed end of shift account.

Coordinated a team of 19 Operators to reach company goals and meet and exceed production and quality targets.
Work with other departments in order to train and improve employee knowledge in order to make a stronger work force.
Developed procedures for manufacturing equipment, along with safety operations.
Count money and prepare tills.

Responded to and resolved customer questions and concerns.
Helped store management meet standards of service and quality in daily operations.
Worked with team members to improve performance and implement training updates.
Responsible for opening and closing the store.

Working with daily KPI’s
Creating rosters
Providing support
Supervised employees on shift and address any issues that arose.

Promoted from Customer Service Representative to Shift Supervisor in August of 2012.
Managed employees in a manner that the store ran most efficiently.
Counted cash registers and made bank deposits.
Re-ordered inventory when it dropped below predetermined levels.
Stocked and replenished merchandise according to store merchandising layouts,

Manage support team that consistently exceeded company metrics for customer satisfaction;
Help to develop several support policies that made it easier for each agent to work with customers;
Combine several teams with redundant duties and save the company a significant amount of money.
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.

Work in fast past environment
Able to handle customer enquiries as well as complaints
Monitor compliance with the lodging and dining facilities of building maintenance
Proficient at cashing up, banking, opening and closing the store
Maintain food and equipment inventories, and keep inventory records
Hire, train, and supervise staff
Supervise or coordinate activities of workers engaged in food preparation.

Supervising each shift when present
Crafting and serving well made coffee and tea beverages
Roasting coffee for Dunn Bros locations
Selling products to guests in a friendly and upbeat nature
Crafting and serving Dunn Bros lunch and breakfast items
Keeping store on track so far as stocking supplies, cleanliness, and team communication

Engages with customers to ensure they are satisfied with service and
products offered
Manages cash intake and counting out registers at regular intervals
Fills out daily/nightly paperwork which includes profit margins, daily sales report, and inventory
Reports losses, serious customer complaints, and other significant
issues to upper-level management

Assigning roles to staff using deployment plans.
Management of stock on shift.
Following cook and prep plans.
Following QSC standards and action plans.

Running the store during shifts
Helping baristas during busy times
Delegating tasks to the team
Providing a high level of customer service and addressing any issues that may arise
Maintaining a high level of cleanliness and safety in store

Daily supervision of store operations
Responsible for new hire onboarding and training
Provide outstanding customer service in all aspects, including inquires for merchandise stock and pricing
Manage daily reporting of inventory stock levels
Coordinate and execute changes in merchandise pricing and updates to inventory levels
Process incoming vendor shipments and deliveries
Responsible for store merchandising and organization in line with company guidelines

Provide supervision, guidance, and education to the nursing staff throughout the PM shift.
Document residents condition changes and significant facility updates on 24 hour report.
Initiate investigations regarding resident complaints, missing property, unknown injuries, etc.
Lead the staff and residents in emergency situations, ie; fires, severe weather, building destruction/malfunctions, intruders, etc.
Complete CNA performance evaluations annually.
Complete weekly wound rounds where I assess and document on wounds, provide treatment recommendations, initiate interventions (ie. APM mattresses, w/c cushions, heel managers, etc),educate and provide in-services to staff, discuss wound concerns, updates at monthly QA meetings, collaborate with fellow wound nurse and wound care MD.
Consult with scheduler and facilitate scheduling changes as needed throughout the PM shift and the NOC shift.

Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift and contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager While Following all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for a

Deployed and lead team in day to day operations.
Certified Barista trainer.
Ensured employees followed all Starbucks standards.
Mentored and encouraged new supervisors.
Maintained store cleanliness to EcoSure standards.
Managed inventory and adjustment of pars to maintain constant product.
Resolved disputes and complaints for both customers and employees.

Monitor shifts by checking proper deployment and manpower to ensure timely preparation.
Consolidate sales and bank deposits
Perform some food preparation or service tasks such as coffee making, bussing out tables, and serving food and drinks when necessary.
Making sure that each and every baristas are friendly and professional at all times

Maintain health, and safety standards in work areas and with personal hygiene.
Clean cooking surfaces, utensils, food preparation and dining room areas.
Clean and stock workstations and display cabinets.
Wash, cut, and prepare foods required for serving.
Prepare and serve food and beverages including coffee, drinks, cookies and sandwiches.
Ensure all prepared food and beverages consistently meet restaurant standards.
Order and take delivery of supplies, including entering invoices and stocktake into the POS.

Creating a welcoming and accepting space for partners and customers
Making drink orders in a timely manner
Planning the best course of action during a rush
Delegating tasks to baristas in order to close and maintain cleanliness
Finding solutions to customer inquiries and disputes.
Giving adequate training and coaching to new partners.
Creating customer relationships

Greetings customers as they arrive at the outlet and inquire into their orders;
Handling card and cash transactions in a fast and efficient manner with zero errors;
Overseeing food orders and ensuring that food is prepared in a timely and correct manner;
Ensuring food and service meets company standards and health and safety quality control standards;
Ensuring that any complaints are entertained in a positive manner with a view to keep customers happy and ensure recurring business;
Ensuring that sufficient supplies are available and informing procurement officers of any shortages.

Manage labor and team positioning
Take inventory and adjust order forms accordingly
Direct workflow from a leadership position
Develop newsletters based on new products and promotions, company policies and upcoming events

Supervised 6 man security team
Interacted with client on behalf of Securitas
Observed and reported activities and incidents at an assigned client site, providing for the security and safety of client property and personnel.
Made periodic patrols to check for irregularities and to inspect protection devices and fire control equipment.
Acted as first response in cases of emergency.
Preserved order and acted to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.
Controlled access to client site or facility through the admittance process

Record the number, type, and cost of food items sold to determine which items may be unpopular or less profitable.
Estimate food and beverage components to anticipate amounts to be purchased or requisitioned.
Investigate and resolve customer complaints.
Coordinate deployment of barista staff to ensure efficient use of labor and to drive more sales during peak hours.

Open and close shifts.
Deploy other employees during shifts and give breaks as scheduled.
Investigate and resolve complaints regarding drink quality, service, or accommodations.
Maintain food and drink inventories, and keep inventory records.

Do stock take and maintain stocks
Train Staff
Handling cash; including counting the safe, counting tills and preparing cash bags for banking.
Supervising shifts with 6-10 people.

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