shift supervisor Archives

Certified Coffee Master
Create a unique and individualized experience for every customer.
Prepare and serve hot or cold hand crafted beverages, such as coffee, espresso drinks, blended coffees, or teas.
Responsible for all front of house and back of house duties including money handling, stocking, prep, and cleaning

Resolve customer complaints or issues.
Help employees accurately follow company policies and procedures.
Ensure shifts run smoothly with minimal errors.
Compute balances and make bank deposits at the end of the night.
Properly open and close the store in accordance with company procedures.
Make sure everyone is communicating so that shifts don’t become understaffed, and to minimize confusion.

balance safe and deposit funds.
ensuring each guest has a positive experience
working events curated for families
keep team accountable for their daily responsibilities

handling change fund deliveries
counting drawers and safe
running shifts
leading a team
running drive thru and register
dealing with guest grievances
enthusiastically and positively lead team

Supervising and delegating tasks to workers
Balancing and handling cash
Training new employees with rules and routines, and continual enforcing of these routines
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition

Assisted the General Manager in the daily operations of the restaurant.
Operated closing shifts on a regular basis & delegated detail cleaning assignments to staff.
Completed closing paperwork, counted down cash drawers, secured the building and placed produce orders with the local vendors.
Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.Coordinated all aspects of guest services, including supply monitoring and facility maintenance.

Assign partners their positions for the shift and make sure the standards are followed.
Make sure the guests are welcomed in the cafe and leave with a great experience
Table touches are done during the shift and make sure the food and beverages are tasting flavourful
Schedule staff hours and assign duties.Maintain food and equipment inventories, and keep inventory records.

Lead shifts for a Starbucks licensee: morning, night, and overnight shifts
Coached associates on standards, job practices, and food safety regulations
Ensured products and associates met Starbucks and HMS Host needs and standards
Ordered product (retail and food) to meet consumer demands on location

Responsible for the review and grade thousands of used books daily to ensure our online inventory has the best selection.
Served customers and operated registers
Prepared food and coffee
Stock counting and ordering

Count money received
Open store Close store
Set alarm
Plan daily task

Responsible for creating a positive environment which provides fast, efficient, and friendly service for both the customers and team members.
Pro-active for solving the customer problems and satisfying customers in various situations.
Consistently encourages, coaches, and monitors team members to meet the company service standards.
Make information available to customers regarding new items and up-sells.

Anticipate customer and store needs
Educate and trained staff members and scheduled their shifts
Works overtime, as needed, to perform duties and responsibilities
Carry every member of staff along and get them adequately informed on important issues as and when due.

Oversee daily operations and direct operators in efficient and safe operation of the plant; including boiler operations and waste water treatment plant operations
Communicate with the production manager and management team on the intended operations of the plant
Work closely with all departments to maintain the safety and continued education/training of all the production operators
Maintain a safe and environmentally conscious operation
Coordinate training Valero Emergency Response Team, HSE department and local emergency response departments
Assist with hands on training or guidance as needed by the team

Ensure top quality service provision via consistent supervision of team members
Train crew on each and every station.
Oversee complete cleanliness and tidiness of the outlet
Listen to clients in the event they have one complaint or the other regarding quality of service delivery
Resolve quickly any complaint or issue related to food quality
Ensure there is adequate stock of supplies and also consistently maintain inventory.
Welcome customers and also provide them with the menu

Monitor customer preferences to determine focus of sales
Oversee shift workers
Manage, motivate and develop staff skills
Perform cash handling and cash register functions in an accurate and consistent manner

Managing employee shifts and creating a work schedule each week. Overseeing daily sales reports, develop sales forecasts and train and evaluate hourly employees.
Supervise on-duty employees and establish priorities within the store, such as assigning employees to work registers, stock shelves or clean the aisles.
Handling shrinkage and loss prevention by monitoring loss prevention programs, identifying and managing shoplifters and ensuring all prices are accurate and up-to-date.
Handle customer service and relations issues, such as complaints or problematic returns, and assist customers in finding and purchasing products.

Check equipment to make sure it meets health and safety regulations and perform maintenance and cleaning as necessary
Prepare or maintain inventory or production records
Direct or coordinate bakery deliveries
Listen to or resolve customer complaints regarding services, product, or personnel
Inventory stock and reorder when inventory drops to specified levels
Plan and prepare work schedules and assign employees to specific duties.

Assists Store Manager and Assistant Manager in educating staff members in all products and services
Completes daily reports as assigned
Organizes opening and closing duties as assigned
Supervised the ordering of product, inventory control, and merchandising
Multitask daily barista roles with full management responsibilities
Verbally receives and calls back customer orders in a friendly manner
Sells and serves baked goods and miscellaneous food items to customers

Manage team members to ensure the shift ran smoothly.
Help the work flow progress when dealing with customer orders. Take and manage customer complaints in a timely manor.
Ensure all money is accounted for and put in proper location at end of shift.
Travel to stores that were being built to help train new employees and management alike.

Manage and deligate task to all partners to ensure smooth operation
Make sure all the retail area are properly display with products according to needs
Make all the nessasary report on sales, inventory, and partners to be kept in system.
Sending invoices, financial reports, and other important files to upper management for the company

Leading, supervising, and training the team
Understanding priorities and knowing what needs done first
Maintaining a sanitary environment
Working quickly and accurately for long periods of time
Keeping track of daily inventory counts
Counting money and safely delivering money to bank
Handling customer complaints and ensuring that they leave happy

Met daily sales goals and monthly store sales goals
Assisting customers with purchases and fitting room maintenance
Use of POS sales system
Arrange for necessary maintenance or repair work in store
Supervising sales associates

Supervisory and Management proficiency, Surveillance skills, analyzing information , informing others, staffing, coordination, tracking budget expenses, handling pressure, reporting skills, scheduling, dealing with complexity and disgruntled guests or employees and guests. Recruit, interview, hire and train personnel.
Maintain and update filing, inventory, and database systems, either manually or using a computer.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, address complaints.
Monitor and direct the work of Multiple Personnel

Tier 3 Data center, 24 x 7 operation, handling of critical space management at Data center and BMS room.
Operation and monitor of IBMS system of Honeywell IBMS system.
Operating and troubleshooting EBI (Enterprise Building Integrator) software R410.2.
Attending the emergency cases (power failure, cooling issue, fire issue, access issues, security issue, and civil issues).

Supervise the activities of workers in the front end of the supermarket, ensuring they are all on task.
Serving of customers.
Cash handling and float counting.
Handling different types of customer queries, such as complaints and questions.

Maintain first point of contact with customers
Cook, prepare and deliver food orders
Supervise team members to ensure quality of service
Investigate and resolve complaints
Training and motivating staff
Generating daily, detailed reports on business, staff and profit
Daily safe and till counts and daily and ordering of stock

Responsible for creating remarkable guest experiences by winning shifts.
Readies a daily shift management plan in order to win the shift by ensuring guest experience and guest throughput.
Executes daily shift huddles focused on development, encouragement, quality, and tasks.
Oversees shift productivity per Chick-Fil-A standards. Assits in Bi-annual reviews of all leaders and team members.
Performed various financial activities such as cash handling, deposit preparation, and closing office procedures.
Observed and evaluated workers and work procedures to ensure quality standards and service, and completed disciplinary write-ups.
Took part in guest recovery and ensured that the guests were being won back into the restaurant.

Worked with management to resolve issues with employees and customers.
Kept records of Western Union transactions and ensured accurate money-keeping.
Maintained fast flow of customers by scheduling breaks around busy store hours.
Promoted store sales with signs and work of mouth.
Took orders over the phone.
Dispensed goods quickly to drive-up clients.

Resolved customer complaints and answer customers’ questions regarding policies and procedures.
Supervised and managed employees while upholding company policies
Trained new employees in their job duties and company policies
Prepared and submitted store orders
Calculated and recorded register and safe balances

Direct and coordinate the activities of 30 workers engaged in the processing and dispatch of mother coil so as to achieve an average monthly target of 10,000 MT of steel dispatch to TATA STEEL.
Establish work schedules, assignments, and processing sequences to meet production goals.
Maintain operations data, such as time, production, records, and dispatch details.
In 11 years of company service, there has been zero man hours lost due to any injury under my shift supervision.

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shift supervisor (security)

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