shift supervisor

  • Managed team to facilitate a strong work environment
  • Boosted sales by communicating directly with the customer and advertised outside of the store
  • Ensured an organized workplace and delegated jobs to each member of sales team
  • Tailored purchase to customers needs and questions
  • Ensured excellent customer service using the company’s five point model

shift supervisor

  • Greet all customers with a smile
  • Manage the restaurant
  • Monitor health and fire regulations regarding food preparation and serving, and building maintenance dining facilities.
  • Monitor food preparation methods, portion sizes,  and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Investigate and resolve complaints regarding food quality, service.

shift supervisor

  • Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas in a fast paced environment.
  • Prepare or serve menu items, such as sandwiches or salads in a fast paced environment.
  • Ensure timely opening and/or closing of the store.
  • Responsible for organizing and initiating breaks for staff members.
  • Ensure all staff members comply with company and health department standards and practices.
  • Print out daily reports and batch out the credit card machines at the end of day. 

shift supervisor

  • Clean service or seating areas, as well as production equipment.
  • Supervising a shift. Ensuring associates are meeting standards, and workflow is optimal.
  • Checking temperatures for ingredients to meet standards.
  • Oversee money such as deposits. 
  • Counting inventory, and ordering needed products for stock.

shift supervisor

  • Set up and arrange displays or demonstration areas to attract the attention of potential customers.
  • Work stock
  • Responsible for start and end of day store duties; tills, paperwork, lock up. 
  • Managing budgets, KPIS and VM 

shift supervisor

  • Place orders and take inventory on a daily basis
  • Develop ideas or plans for merchandise displays .
  • Lead yearly inventory preparation and execution
  • Store health and safety lead

shift supervisor

  •  Organized and supervised a team of seven for daily operations. 
  • Communicated and coordinated shift turnovers with other store leaders. 
  • Managed inventory and stock on hand, and placed inventory orders. 
  • Managed cash on hand and cash for deposit, oversaw handover of cash for deposit. 

shift supervisor

  • Store department resets
  • Photo Specialist including customer service, technical repairs, training, and creation of various gift products.
  • Lead meetings focused on store improvements, sustainability, sales increases, and team engagement. 
  • Work with vendors and external contractors for product supplies and department resets. 

shift supervisor

  • manage inventory control and storage.
  • maintain a safe and clean working enviroment.
  • ensured quality of production and food procurement requirements.
  • Manage five person teams.

shift supervisor

  • Opening and closing front store duty; counting the safe and registers, deposit money and inputting into the computer, putting away return items, facing store aisles. 
  • Receiving, breaking-down, and restocking merchandise from delivery truck 
  • Pushing merchandise from storage to store shelves.
  • Putting away overstocks merchandise to storage area.
  • Perform cycle count, printing new labels, building end-caps, cashiering.

shift supervisor

  • Oversee day to day store operations and customer service
  • Provide service recovery and customer support in person and over the phone
  • Hire, train, and develop floor employees
  • Manage cash reports and store safe
  • Merchandising, including stocking, building displays, and rolling out new products. 
  • Stockroom management and inventory control
  • Seasonal merchandising

shift supervisor

  • Deploy baristas and delegate tasks to create a positive experience for customers
  • Provide exceptional customer service with prompt care, quality beverages and products, and a clean and comfortable store environment
  • Investigate and troubleshoot technical concerns that impact day to day operations
  • Develop work schedules according to budgets

shift supervisor

  • Supervise customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Providing great customer service.
  • making deposits involving money
  • Supervise the work of 21 pit

shift supervisor

  • To oversee the responsibility of the call center operations; ensuring deployment of manpower at all times and meeting the standards of quality service as required by the client. To supervise the overall activities of the Customer Service Representatives, so that they will be able to meet the average productivity per client 
  • To monitor, evaluate and motivate the performance of the CSR’s and ensure the efficient and accurate processing of calls from customers and to be able to transmit the concerns with preciseness and the attainment of acceptable service level at all times. 
  •  Provides leadership, support and guidance to CSR’s in achieving and maintaining the productivity targets daily. 
  • Controlled the break schedules of agents and real time monitoring of agents with longer talk time. 
  • Providing call assistance for customers when needed. 
  • Coaches Customer Service Representatives on how can work on weak areas of their performance and how they can achieve the standard requirement of the job. 
  • Check and reads official correspondence for endorsement, prepare seat plan, generate hourly, daily, weekly and monthly statistics reports. 

shift supervisor

  • Communicated staffing needs on shift to Account Manager or Operations Manager.
  •  Assured that officers received appropriate training, developing them in both technical and professional skills.
  • Assisted manager in performance management,coaching, counseling, disciplining, performance evaluations,  and recognition,
  • Administered JSAs and safety programs outlining site-specific hazards for security officers on assigned shift including vehicle / driving safety as appropriate to Corporate procedures.
  • Helped the  Account and  Operations Manager identify, meet and exceed the needs of 

shift supervisor

  • Suggestive sell products being promoted.
  • Handling customer complaints and feedback.
  • Fast paced environment
  • Handling crew and managing restaurant

shift supervisor

  • Promote a positive atmosphere and go above and beyond to guarantee each customer receives exceptional food and service
  •  Clearly and promptly communicate pertinent information to staff, such as large reservations or last minute menu changes.
  • Handled customer service requests and resolved issues to total guest satisfaction.
  • Cross-trained best employees to ensure any workflow problems could be addressed quickly through a shift in

shift supervisor

  • prepared orders for customers in the restaurant and drive thru
  • cooked chicken
  • prepared side items 
  • unloaded truck 
  • cleaned dishes 

shift supervisor

  • Supervision of crew members to ensure food and beverage quality, customer service, and restaurant cleanliness. 
  • Ensuring final products meet McDonald’s stringent food quality and food standards.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that orders are handled properly and customers’ concerns are addressed.
  • Customer service experience

shift supervisor

  • Performed store opening and closing procedures, including setting up registers and checking products. 
  • Resolved customer complaints and reported issues to main manager. Motivated team members to complete assigned tasks and perform at exceptional levels. 
  • Greeted guests in a pleasant and courteous manner. 
  • Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits. 
  • Train  employees in job duties and company policies.

shift supervisor

  • Resolved customer questions, issues and complaints.
  • Generated and distributed daily reports and order acknowledgments to appropriate personnel.
  • Organized weekly sales reports for the sales department to track product success.
  • Managed cash stock and inventory balances accurately.

shift supervisor/line lead/machine operator

  • Record material production and employee performance hourly and daily
  • Signing employees in and out for the work day
  • Give orientation and interview to new hires
  • Supervise employees throughout the day 

shift supervisor

  • Oversee all front and back of the house restaurant operations
  • Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
  • Maintain quality control for all food served
  • Analyze staff evaluations and feedback to improve the customers experience
  • Project future needs for goods, kitchen supplies, and cleaning products; order accordingly 

shift supervisor

  • Train cashiers and newly hired shift supervisors.
  • Perform store safety requirements before opening store.
  • Provide friendly and competent customer service.
  • Work with inventory and cash management.
  • Record and verify invoices from vendors.

shift supervisor

  • Excellent speaking voice over the phone
  • Able to maintain a flexible schedule
  • Ability to identify problem areas and implement solutions
  • Capable of maintaining confidentiality
  • Exceptional written and verbal communication skills
  • Teamwork Skills
  • Problem-Solving Skills

shift supervisor/barista

  • Anticipated customer and store needs by constantly evaluating environment for cues. Communicated information to manager, so that the team could respond as necessary.
  • Assisted with new partner training by positively reinforcing successful performance and giving respectful advice or encouragement as needed.
  • Delivered positive customer service to all customers by acting with a “customer comes first attitude”.
  • Executed store operations during scheduled shifts. Organized opening and closing duties as assigned.
  • Developed positive relationships with team by understanding and addressing individual needs and concerns.
  • Acted with integrity, honesty, and knowledge that promoted the culture, values, and mission of Starbucks.

shift supervisor

  • Resolving issues and obstacles.
  • Cash handling experience.
  • Managerial experience leading a team to meet goals.
  • Demonstrated exceptional multitasking skills to ensure excellent customer service while preparing drinks, cleaning, cash handling, stocking and performing other duties

shift supervisor

  • Interaction with customers: receiving orders, processing sales and monies, and managing customer issues.
  • Training and motivating team members.
  • Preparation of products.
  • Maintaining quality of product.
  • Monitoring all service equipment.
  • Uncompromising standards in maintaining a clean and safe work environment (per Labor Board and OSHA regulations and Company standards), maintaining a clean parking lot, building exterior, dumpster and boardwalk, including removal of trash within containers to proper dumpster site(s).
  • Unloading, stocking and maintaining required inventory level.

shift supervisor

  • Distribute breaks and positioning. 
  • Count inventory and determine how much food pull to thaw for a specific time period.
  • Manage employee payroll
  • Manage various merchandise vendors

shift supervisor/rx

  • Responsible for managing employee shifts and create a work schedule on a weekly basis
  • Supervise on-duty employees and establish priorities within the store
  • Oversee daily sales reports and procedures
  • Train employees on cashier duties, customer service, and inventory management
  • Ensure accuracy of merchandise pricing
  • Perform checks and balances of daily deposits and cash registers.
  • Identify and manage shoplifters