7638523d-fa8f-43ff-96ea-341cb0ff176f

Andrew Smith

Professional Summary

An IMP certified experienced techncial writer with a 14+ years of expereince in documenting software and hardware products. Effective verbal and written communication. Experience in writing for user, install, reference, quick-start guides.
Also, have good experience in creating online content and managing technical publications projects. Also, wrote/reviewed technical articles for assigned products.Team player and collaborate well with the people within the team and across business units .

Education

South Littel Institute, Metaborough, Indiana
Advanced Diploma in Management, Management, 2010

Western Frami Academy, Forrestborough, Wisconsin
Bachelor of Information Systems, Computer Science, Aug. 2004

Employment history

Sr. Technical Writer, Crist and Sons. New Jeanshire, New Hampshire
Nov. 2018 – Present
  • Work with internal teams to obtain an in-depth understanding of the high-end emulation and verification products.
  • Deliver high-quality documentation in multiple output formats for these products.
  • Track and manage the documentation projects for the assigned products.
  • Perform version control for the documents.
  • Mentor and ramp-up the new joinees to get them familiarized with the products and processes.
  • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
  • Create and maintain the information architecture.
  • Actively participate in the cross-functional team meetings.
  • Participate in as well as deliver trainings for TechPubs.

Sr. Technical Writer, Deckow Inc. Waelchistad, Wisconsin
Apr. 2013 – Oct. 2013
  • Work with internal teams to obtain an in-depth understanding of the verification products.
  • Deliver high-quality documentation in multiple output formats for these products.
  • Mentor and ramp-up the new joinees to get them familiarized with the products and processes.
  • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
  • Participate in as well as deliver trainings for TechPubs.

Technical Writer, Hahn, Bahringer and Cassin. North Marshallfort, New York
Jul. 2008 – Oct. 2008
  •  Creating documentation for various client projects
  • Attending learning sessions for the GlobalLogic Technical Writing community
  •  Providing trainings to interns and other Technical Writers

Technical Writer, Franecki Inc. Asabury, Georgia
Jul. 2007 – Nov. 2007
  • Interacting with cross-functional teams (CFTs)
  • Researching Specs and application available for each product release
  • Documenting and updating User’s Guides for each product release
  • Documenting and updating Configuration Guides for each product release
  • Managing End User License Agreement (EULA) for each product release
  • Creating Online Help
  • Creating Release Notes
  • Managing following department overheads:
    • Managing department intranet
    • Managing department books and software
    • Documenting department procedures

Technical Writer, Olson Group. Boscofurt, Indiana
Apr. 2004 – Jul. 2004
  • Interacting with Development team and resolving queries for various on-site projects.
  •  Editing and reviewing the documents
  •  Designing articles on various technologies

Accomplishments

Personal info


Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Information Mapping








Adobe FrameMaker








ePublisher/Online Help








Javascript








HTML/XML








Project Management








Agile








Extendscript








senior technical writer

  • Involved in creating and updating User Manual, Installation Manuals, Release notes and other project related software documents 

senior technical writer

  • Author technical articles, user manuals and release notes.  
  • Style validation – Self/peer review of technical articles, user guides and user manuals by following a style guideline.
  • Amend/review technical articles/user guides/manuals that are outdated. This ensures that the articles available in the Knowledge Library can be referred for new products, new operating systems. This is accomplished by continuous interaction with the technical focus/lead/SMEs and thus making sure that all the documents are up to date. 
  • Action the document feedback which are provided by customers to the Knowledge Library articles.
  • Action the Can’t Find It request which are raised, if the customer is not able to find an article in the Knowledge Library. I search on behalf of the requester and will contact him with the relevant article. 

senior technical writer

  • Coordinating with the technical teams and SMEs to gather information about the client’s mobile application for both Android and iOS devices.
  • Creating user guide from scratch in accordance with the client’s style guide under very minimal supervision.
  • Self-reviewing and proofreading the technical content and updating the review comments.
  • Delivering quality document before the scheduled deadline.
  • Solely handling all technical documents preparation and delivery processes. 

senior technical writer

  • Creating and publishing release notes. 
  • Creating and publishing user guides for different roles of a healthcare domain web application. 
  • Prepared, updated, maintained, and version-controlled User Guides, Installation Guides, Handbooks, Self-Service Guides, Quick Start Guides, and Case Studies in adherence with Corent’s standards.
  • Prepared workflow diagrams and presentations for product features. 

senior technical writer

  • Created optimized title tags and meta description recommendations for clients’ website pages.
  • Assumed the supervisory role for the company’s technical writer department.
  • Handled all urgent tasks and responsibilities addressed to the technical writer department.
  • Took charge of creating the department’s monthly task schedule.
  • Subjected all outputs from the technical writer department to quality assurance tests and made sure all errors are corrected prior to submission.
  • Assigned daily and weekly tasks to other technical writers.
  • Monitored the progress and ensure the proper submission of outputs from other technical writers.

senior technical writer

  • Coordinated with the technical teams and SMEs to gather information about the client’s ERP application–Metis built on Base E12 technology platform.
  • Created the user guide in accordance with the client’s style guide under minimal supervision.
  • Self-reviewed and proofread the technical content and updated the review comments.
  • Delivered quality document within the stipulated time. 

senior technical writer

  • Prepared, updated, maintained, and version-controlled User Guides, White Papers, Case Studies, Success Stories, and Brochures in adherence to MasterSys Tech’s standards.
  • Prepared Press Releases and periodically updated website content of www.msys-tech.com.
  • Prepared Fixed Cost and Time & Material based Proposals and worked on RFPs.
  • Created several types of technical presentations, workflow diagrams, topology diagrams, UML diagrams, sequence diagrams, and Quarterly Business Review (QBR) documents. 

sr. technical writer

  • Work with internal teams to obtain an in-depth understanding of the high-end emulation and verification products.
  • Deliver high-quality documentation in multiple output formats for these products.
  • Track and manage the documentation projects for the assigned products.
  • Perform version control for the documents.
  • Mentor and ramp-up the new joinees to get them familiarized with the products and processes.
  • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
  • Create and maintain the information architecture.