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- Established relationships with clients and drive repeat business to achieve sales goals which accounted for 35% of individual sales.
- Consistently ranked top 3 in sales within the store.
- Outreached and introduced consignment business to new and existing clients.
- Assisted in maintaining visual standards with direction from corporate and management.
- Wrote sales slips.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Answered customer questions regarding merchandise department information and pricing.
- Ran mark-down reports, managed stock replenishment and analysed buying reports.
- Negotiated prices, discount terms.
- Monitored and analysed sales records and consumer purchasing trends.
- Planned and coordinated the availability of products for advertising and promotion purposes.
- Provided exceptional customer service to individuals visiting the store including greeting customers, gaining customer confidence by making their experience comfortable and assessing their needs.
- Professionally and respectfully answered customers’ questions, and provided information on procedures or policies.
- Ensured full understanding of all store communications including product information, current advertising, promotions and other marketing initiatives.
- Maintained the ability to multi-task and coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner.
- Check-in and assist all customers throughout their tanning experience.
- Keep and clean and friendly environment.
- Stock and keep record daily of all the products in stock and on the floor.
- Set up and displayed sample merchandise at parties or stands.
- Greeted customers and ascertained customers’ needs.
- Worked collaboratively in team environment.
- Monitored entrances, exits and fitting rooms for signs of theft.
- Provided product samples, coupons, informational brochures, or other incentives to persuaded people to buy products.
- Clean, Straighten, and Stock Shelves
- Performing Gun Sales
- Correctly perform gun sale paper work
- Interpreting local fishing and hunting rules and regulations
- Selling Hunting and Fishing licenses and permits
- Answer customer specific questions about Sporting Goods
- Researching customer questions if answer unknown
- Researching new laws and products to prepare for customer questions
- Build relationships with Customers
- Help fellow associates
- De-escalate situations with unhappy customers
- Explain jewelry prices and demonstrate use of products.
- Answer questions about jewelry features and benefits.
- Promote sales through social media advertisements
- Create a welcoming environment for customers
- Set up displays (i.e beds, china, candy shops,holiday shops,etc.)
- Pre selling of merchandise before sale has started
- Successful inventories
- A team leader of the department
- Maintained excellent store appearance.
- Assisted customers with knowledge, empathy and sincerity by directing them to products and explaining product features.
- Handled all monetary transactions accurately and effectively.
- Recovering/Cleaning the store
- Home Store associate for over two years
- Stock and fulfillment of merchandise
- Changing of unit prices weekly (Ad Sets)
- Member of the Markdown Team
- Opened over 200 credit accounts for customers
- Completed numerous online orders for customers
- Pull merchandise for online orders recieved
- Assist customers by providing information and resolving issues.
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and there are no discrepancies.
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers’ items when available.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as hangar and security tag disposal.
- Stock shelves, and mark prices on shelves and items during sales.
- Request information or assistance using phone intercom system.
- Exceed and meet sales targets while demonstrating customer focus.
- Able to turn prospects into customers and demonstrate exceptional customer service skills.
- Selling jewelry
- Selling care plans
- Provide excellent customer service while preparing food and maintaining cleanliness of workspace
- Stock and organize shelves
- Wash dishes, scrub floors, clean all equipment such as fryers, slicers, rotisserie ovens, etc.
- Prepare food and operate the equipment involved with food preparation (rotisserie ovens, fryers, microwaves, hot case, slicers, etc.)
- Multi-task various duties under specific time limits
- Manage and train new employees
- Plan displays to entice and appeal to customer
- Helped customers on salesfloor
- Helped with upsell incentive by add-on apparel items
- Worked directly with management
- Experienced in performing inventory audits
- Sell outdoors clothing and equipment
- Be able to answer questions regarding inventory and advise customers
- Receive and organize new inventory
- Record daily sales
- Provide friendly assistance to customers and handle transactions
- Visit local school band and orchestra directors weekly and facilitate business between their programs and the store
- Photograph products, edit images and manage products on website
- Advised customers on the location, selection, price, and use of products available from the store, with the aim of encouraging them to buy and return to buy in the future
- Selling products and services using solid arguments to prospective customers
- Performing cost-benefit analyses of existing and potential customers
- Maintaining positive business relationships to ensure future sales
- Counted cash and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions, as well as balanced cash drawer daily
- Met incoming customers and provided immediate assistance
- Answered store phone calls with professional and knowledgeable responses
- Completed purchases with credit, debit, and cash payment methods
- Set up store displays inside & outside
- Ring up customers at cash register.
- Feed animals and replenish water.
- Assist customers by carrying heavy bags or cans to car.
- Help customers with any questions they have.
- Clean up after animals.
- Complete cleaning tasks around the store.
- Wash dishes and silverware.
- Maintained store appearance
- Removed expiring items from shelf
- Organized back room workspaces
- Served food abiding by safety and health regulations
- Resolved customer issues and concerns
- Assisted customer with locating products/product knowledge
- Greeted every customer that entered the store
- Greet and pitch our sale to customers walking in.
- Assisted customers in getting their right fit, directing them around the store, and getting them into fitting rooms.
- Restock, do inventory and organize our merchandise on display for the following day.
- Checked customers out using cash register efficiently.
- Demonstrate or explain products, methods, or services to persuade customers to purchase products (Light Fixtures, Light Bulbs).
- Develop extensive product knowledge by reading current vendor tags
- Be aware of current promotional events and sales
- Maintain good housekeeping standardsstandards
- Acknowledge customers in a friendly and helpful manner
- Demonstrate knowledge of store products and services to build sales and minimize returnsreturns
- Offer to call other locations if merchandise is unavailable within store
- Offer to put purchase on customer’s Macy’s charge account toward the end of the shopping experience
- Responsible for achieving personal sales goals and Star Reward goals
- Use clientele program to maintain customer profile and contact information to increase personal sales
- Be knowledgeable of and perform sales support functions related to POS procedures
- Assist an average of 30 customers per day in finding or selecting items and providing recommendations.
- Stock, replenish and organize inventory with accuracy and efficiency.
- Provide outstanding customer service receiving 96% in customer service feedback surveys.
- Implementing all visual merchandising standards.
- Keep areas neat and organized while working and return items to correct locations when necessary.
- Provide customer service and maintain satisfactory levels as high as possible.
- Lead the signage team and maintain responsibility to keep the work load organized.
- Place prices and displays on signs, backdrops, fixtures, merchandise, and floor.
- Coordinate and dress mannequins for displays.
- Change displays to reflect promotions and detailed changes in inventory.
- Collaborate with other sales associates and managers to obtain proper customer satisfaction and appeal.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements, and specifications
- Delivered assistance by locating products and checking store systems for merchandise at other sites
- Processed product returns and assisted other customers with other selections
- Prepared merchandise for the sales floor by pricing or tagging.
- Assist customers when shopping.
- Use of Microsoft Excel for dress logging.
- Answer store telephone.
- Research dress availability for customer on brand website.
- Organize dresses by color.
- Assists members in determining tire needs, answers questions and makes product recommendations. Sells tires using persuasive skillsand product knowledge.
- Handling the phone line including answering all incoming calls, handle all members inquiries and providing price quotes.
- Invoices tire purchase and install/repair services. Loads appointment tires and transfers to preset staging area in sales.
- Rings up orders. Receives accurate payment, makes change, processes cheques, credit and debit charges, gives out receipt and submits order according to proper procedures for paperwork and performance of duties.
- Calculates refund amount for warranty returns of tires.
- Works in an effcient urgent manner throughout the day.
- Described merchandise and explain use, operation, and care of merchandise
- Recommended, select, located and obtain merchandise based on customer needs
- Compute sales prices, total purchases; received and processed cash and credit payment
- Demonstrated use and operation of merchandise and answered questions
- Maintained knowledge of current sales, sales promotions, payment and exchanges policies
