2c4bb530-4bd8-45ba-bc61-c12aefee0962

Andrew Smith


Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Applicant with 3 years of experience providing exceptional customer service and creating customer-centric environments within big-box stores.  Competent, dependable professional equipped with basic selling skills, in-depth knowledge of business and retail operations and merchandising.  Talented, personable leader seeking role as a retail customer service manager.

Employment history

Nov. 2016 – Apr. 2017
Lake Luna, Washington
Retail Clerk, Hudson-Smith

  • Keep areas neat while working and return items to correct locations following demonstrations.
  • Take customers’ orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
  • Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions.
  • Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
  • Balance receipts and payments in cash registers.
  • Order items needed to replenish supplies.
  • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
  • Replenish foods at serving stations.

May. 2016 – Jun. 2016
Yostmouth, New Mexico
Cahsier, O’Hara-Labadie

As a cashier it was my duty to give the customers a friendly face and to be sure that our costumers were satisfied with their visit and that they got everything they may have needed. 

Dec. 2015 – Jan. 2016
Bruceport, Arizona
Grocery Clerk, Nienow, Bahringer and Jaskolski

As a grocery clerk my duty was to make sure that products that were shipped in were to be put out on the floor and have the product on the shelves rotated and replenished as needed also serving customers with their needs.

Jun. 2015 – Jul. 2015
Lake Gaston, Oregon
Courtesy Clerk, Boehm and Sons

As a courtesy clerk it was a utmost duty to insure that the customers get the customer service that they deserve with what they needed while they were shopping.

Education

Dec. 2014
High School Diploma

  • Reinger Institute – North Mervin, Wisconsin

Skills

Fast learner
Experienced

Team player
Experienced

Take initiative
Skillful

Responsibility
Skillful

Open-minded
Skillful

retail clerk

  • Work with deadlines 
  • Work with machinery 
  • Work in all weather conditions 
  • Provide precise services

retail clerk

  • Set up and arrange displays and demonstrate areas to attract the attention of prospective customers.
  • Collaborate with others to obtain products and display items.
  • Restock products in the display case
  • package items for customers

retail clerk

  • Use computers to order more merchandise and conduct monthly inventory.
  • Install decorations, such as flags, banners, or festive lights in the store and restocked shelves when low.
  • Rotate dates on products with oldest up front to the newest date back.
  • Dispose expired dated products and kept store clean.

retail clerk

  • Stock shelves, counters or tables with merchandise.
  • Set up advertising displays or arrange merchandise on counters or tables to promote sales.
  • Answer customer questions concerning location, price, and use of merchandise.
  • Keep record of sales, prepare inventory of stock and order merchandise.
  • Keep the showroom clean and orderly.

retail clerk

  • Provide general duties to ensure proper cleanliness
  • Oversee stocking of inventory 
  • Assist bakery staff
  • Responsible for performing store opening and closing duties 

retail clerk

  • Utilize product knowledge to effectively aid in customer inquiries.
  • Efficiently process cash, credit, and debit purchases as well as returns; handle large volumes of cash throughout the day making cash drops when necessary and closing out cash and POS at close.
  • Maintain appropriate stock levels throughout store; bend, kneel, and lift items such as cases of wine and flats of beer using a ladder when necessary. 
  • Receive large product orders for bar and liquor store; check orders for discrepancies and organize appropriately.
  • Effectively handle intoxicated customers and inspected ID cards denying service when applicable. 
  • Train new employees on store procedure and policy.
  • Create interesting and current displays as well as maintain staff picks and new arrivals boards.

retail clerk

  • Fulfilled all retail clerk duties in a high-end sales outlet. Handled customer-service including sales, and inventory management of medicines.
  • Maintained high-level product knowledge. Received 95% positive marks for conveying product features and benefits, as reported in customer surveys.
  • Built customer loyalty through fostering stronger relationships. Retained average repeat-customer scores 21% higher than other associates.
  • Used expert level communications skills to zero in on true customer needs. Overall 93% positive ratings from customers in post-sales surveys.

retail clerk

  • Providing premier customer service, including greeting customers and responding to questions
  • Filling assigned sections as needed
  • Assisting Grocery Replenishment Specialist in maintenance of shelf set
  • Operating back room equipment, pallet jack, scissor lift, baler, compactor and scrub machine

retail clerk

  • Western Union transactions
  • Bill payments
  • Handling lottery tickets
  • Filling out necessary paper work
  • Organizing break times for employees 

retail clerk

  • Stock shelves/floor with products.
  • Occasionally, when available to, worked in portable carts inside Busch Stadium.
  • Ringing out customers on a register
  • Key holder.