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Andrew Smith

287 Custer Street, Hopewell, PA 00000
andrew_smith@example.com
(000) 000-0000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Trustworthy, dependable dedicated, tireless professional with a keen ability to maximize both time and business efficiencies.  Well-organized with in-depth technical knowledge and keen attention to detail.

Employment history

SECRETARY / CUSTOMER SERVICE, Moen, Koch and Rodriguez. Amandaville, Alaska
Nov. 2019 – Present

RESORT MANAGER, Ward-Mertz. Grimesfort, Hawaii
Mar. 2018 – Apr. 2018
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Evaluate employees’ job performance and conformance to regulations and recommend appropriate personnel action.
  • Compute figures such as balances, totals, or commissions.
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
  • Coordinate activities with other supervisory personnel or with other work units or departments.
  • Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
  • Develop or update procedures, policies, or standards.
  • Discuss work problems or grievances with union representatives.
  • Monitor inventory levels and requisition or purchase supplies as needed.

SECRETARY / CUSTOMER SERVICE, Waters Group. D'Amoreside, Kansas
Sep. 2017 – Nov. 2017
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Provide assistance for customers with special billing requests.
  • Calculate and quote charges for services such as long-distance connections.
  • Perform clerical duties such as typing, proofreading, and sorting mail.
  • Promote company products, services, and savings plans when appropriate.
  • Keep records of calls placed and received, and of related toll charges.
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.

Education

The Arkansas College, Cassymouth, Kansas
Bachelor of Science, AGRICULTURE, May. 2015

Bogisich Academy, Lake Vance, Tennessee
Bachelor of Science, AGRICULTURE, Apr. 2014

Skills

ANALYTICAL SKILLS
Experienced

TIME MANAGEMENT SKILLS
Experienced

COMPUTER SKILLS
Experienced

COMMUNICATION SKILLS
Experienced

COMMUNICATION SKILLS
Experienced

COMPUTER SKILLS
Experienced

TIME MANAGEMENT SKILLS
Experienced

resort manager

  • Meeting KPIS, these included customer service scores and excursion sales.  

resort manager

  • Manage all aspects of the resort operation, including lodging, food and beverage management, human resources, housekeeping, attractions, and guest services.
  • In charge of employees, finances, customer service, promotions, and quality control.
  • Cleaner 
  • Social media (Facebook/Instagram)

resort manager

  • Prepare operational report.
  • Collect Payments for rental of the resort
  • Making sure the cleanliness of the establishment
  • Making schedules of staff
  • Prepare Monthly reports.

resort manager

  • Coordinate front-office activities
  • Perform marketing and public relations activities. and resolve problems.
  • Dive Master
  • Transporting guests 

resort manager

  • Training staff members.
  • Develop and implement policies and procedures for the operation of a department.
  • Basic property upkeep 
  • Mentoring local staff 

resort manager

  • Rostering staff 
  • Monthly salaries 
  • Monthly company tax
  • Preparing company licences and renewals 
  • Emails / phone calls
  • Resort bookings for accomodation and diving
  • Organising boat trasnfers from Dili – Atauro 

resort manager

  • Monitor the revenue activity of the resort and restaurant.
  • Coordinate front-office activities, and resolve problems.
  •  Resolve problems concerning  costumer service, our employee’s punctuality and payroll, and overseeing the cleanliness of the establishment and dealing with issues of the costumers. 
  • He makes sure the establishment is running smoothly while striving to have a more efficient system with the accounting, operations, and human resources aspects of the business.

resort manager

  • recruiting, training and supervising staff.
  • managing budgets.
  • planning maintenance work, events and room bookings.
  • handling customer complaints and queries.
  • promoting and marketing the business.
  • ensuring compliance with health and safety legislation and licensing laws.