3b09c711-1a8e-435c-bcb8-520a795299e2
Professional Summary
Recent graduate with 7+ years of customer experience. Currently pursuing a Bachelor’s degree in accounting. Seeking to leverage exceptional skills and academic knowledge to expand both my personal and professional growth. Dedicated, competent, and detail-oriented individual with the capacity to go beyond what is expected and achieve company goals.
Employment history
Reset Merchandiser, Yost-Roob. Kihnbury, Washington
May. 2019 – Aug. 2019
- Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.
- Confer with staff at a chosen event site to coordinate details.
- Inspect event facilities to ensure that they conform to customer requirements.
- Meet with sponsors and organizing committees to plan scope and format of events, to establish and monitor budgets, or to review administrative procedures and event progress.
- Arrange the availability of audio-visual equipment, transportation, displays, and other event needs.
Delivery Driver, Mann-Abshire. Lake Florine, Massachusetts
Sep. 2018 – Oct. 2018
- Resolve customer complaints or answer customers’ questions regarding policies and procedures.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Obey traffic laws and follow established traffic and transportation procedures.
- Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition.
- Load and unload trucks, vans, or automobiles.
- Verify the contents of inventory loads against shipping papers.
- Read maps and follow written or verbal geographic directions.
- Use and maintain the tools or equipment found on commercial vehicles, such as weighing or measuring devices.
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
- Monitor personnel or equipment locations and utilization to coordinate service and schedules.
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
- Receive and count stock items, and record data manually or using computer.
- Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
Warehouse Associate, Osinski-Weber. South Tanyaside, Oregon
Mar. 2018 – Apr. 2018
- Receive and count stock items, and record data manually or using computer.
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
- Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
- Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
- Prepare and maintain records and reports of inventories, price lists, shortages, shipments, expenditures, and goods used or issued.
- Keep records on the use and/or damage of stock or stock handling equipment.
- Provide assistance or direction to other stockroom, warehouse, or storage yard workers.
- Prepare products, supplies, equipment, or other items for use by adjusting, repairing or assembling them as necessary.
Satellite Technician, Abbott-Predovic. Hirthemouth, Michigan
May. 2017 – Jun. 2017
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Test system modifications to prepare for implementation.
- Identify, analyze, and document problems with program function, output, online screen, or content.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Inspect parts for surface defects.
- Operate metalworking machines to fabricate housings, jigs, fittings, or fixtures.
- Converse with customers to determine details of equipment problems.
- Reassemble machines after making repairs or replacing parts.
- Deliver merchandise and collect payment.
- Explain products or services and prices and demonstrate use of products.
- Contact customers to persuade them to purchase merchandise or services.
- Answer questions about product features and benefits.
- Set up and display sample merchandise at parties or stands.
Customer Sevice Representative, Stokes-Mueller. North Billy, Florida
Jul. 2015 – Aug. 2015
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Receive payments and post amounts paid to customer accounts.
- Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
- Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Observe signal lights on switchboards, and dial or press buttons to make connections.
- Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
- Interrupt busy lines if an emergency warrants.
- Provide relay service for hearing-impaired users.
- Update directory information.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers’ claims.
Assistant Manager, Hoeger and Sons. North Alfonsoville, Virginia
Dec. 2014 – Jan. 2015
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Receive payments and post amounts paid to customer accounts.
- Advise customers of necessary actions and strategies for debt repayment.
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Operate computers programmed with accounting software to record, store, and analyze information.
- Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
- Prepare and manage departmental budgets.
- Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.
- Interview, select, and train warehouse and supervisory personnel.
- Respond to customers’ or shippers’ questions and complaints regarding storage and distribution services.
- Arrange for necessary shipping documentation and contact customs officials to effect release of shipments.
- Resolve customer complaints regarding sales and service.
- Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
- Monitor customer preferences to determine focus of sales efforts.
- Represent company at trade association meetings to promote products.
- Resolve customer complaints or answer customers’ questions regarding policies and procedures.
- Evaluate employees’ job performance and conformance to regulations and recommend appropriate personnel action.
- Recruit, interview, and select employees.
- Interpret and communicate work procedures and company policies to staff.
- Compute figures such as balances, totals, or commissions.
- Develop or update procedures, policies, or standards.
General Warehouse Worker, Daniel Group. Dickiburgh, Wisconsin
Sep. 2014 – Oct. 2014
- Adhere to all applicable regulations, policies, and procedures for health, safety, and environmental compliance.
- Inspect finished products for quality and adherence to customer specifications.
- Set up and operate production equipment in accordance with current good manufacturing practices and standard operating procedures.
- Calibrate or adjust equipment to ensure quality production, using tools such as calipers, micrometers, height gauges, protractors, or ring gauges.
- Test electronic computer components in automobiles to ensure proper operation.
- Inspect product load for accuracy and safely move it around the warehouse or facility to ensure timely and complete delivery.
- Operate or tend automatic stacking, loading, packaging, or cutting machines.
- Perform routine maintenance on vehicles or auxiliary equipment, such as cleaning, lubricating, recharging batteries, fueling, or replacing liquefied-gas tank.
- Maintain metrics, reports, process documentation, customer service logs, or training or safety records.
- Supervise the work of logistics specialists, planners, or schedulers.
- Direct or coordinate comprehensive logistical or reverse logistical functions for product life cycles, including acquisition, distribution, internal allocation, delivery, recycling, reuse, or final disposal of resources.
Fulfillment Associate, Purdy, Goyette and Von. Gottliebton, Alaska
Jul. 2013 – Jun. 2014
- Prepare products, supplies, equipment, or other items for use by adjusting, repairing or assembling them as necessary.
- Dispose of damaged or defective items, or return them to vendors.
- Arrange for storage facilities when required.
- Examine products or materials to estimate quantities or weight and type of container required for storage or transport.
- Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.
- Maintain metrics, reports, process documentation, customer service logs, or training or safety records.
- Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.
- Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management.
Education
Kuhn University, Lake Norberto, Hawaii
BBA, Accounting, Present
North Virginia University, Port Marisela, Alaska
Associate of Arts, Accounting 3.1 GPA, Jun. 2019
Skills
Bookkeeping
Mathematics
Accounting
Team Player
Adaptability
Time Management
Decision Making
Data Analysis
Online marketing
Project Management
reset merchandiser
- Rearranged Store’s Products.
- Collaborated in a team setting to perform new cut ins and resets
- Stocked and Re-Stocked different products according to plan-o-grams/Schematic.
reset merchandiser
- Travel to various locations to perform product resets and adjustments.
- Identify and collect discontinued and out-of-date products.
- Stock and face shelves according to details on plan-o-gram.
- Assure that all products are properly labeled and promotional materials are in place.