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reservation sales agent
- Make and confirm hotel reservations.
- Check 3 days advance arrival to ensure every arrangement is in order.
- Assisting revenue manager by update weekly DPF file (related to history and forecast)
- Send out daily pick up report, including reservation enter on and by,cancellation, VIP arrival of the next day
- Assisting supervisor by prepared and updated weekly report of group inquiry,prospect, tentative, definite
reservation sales agent
- Handle high volumes of calls in an efficient manor
- Accurately quote information and assist customers
- Excel in making sales
- Work on a Windows PC and phone system
reservation sales agent
- Responsible for handling high volume incoming calls from customers calling into Uhaul centers from across the US and Canada.
- Respond to customers that have general inquiries or are interested in scheduling reservations for Uhaul trucks,trailers and storage rooms.
- Responsible for capturing as many reservations as possible at the highest rate possible by utilizing effective selling techniques and all available tools.
- Assist customers with questions regarding their existing reservations.
reservation sales agent
- Keep records of room availability and guests’ account, using computers.
- Verify customers’ credit and establish how the customer will pay for the accommodation.
- Dealing with third party authorities, like agencies, OTAs, FITs, and others, managing extranets as well.
- Assisting my supervisor with all aspects of group reservations.
reservation sales agent
- Update night reservation received from direct OTA, GDS, Global Reservation Center.
- Go to each of extra-net inbox in order to respond to all guest inquiry.
- Arrange non refundable booking and process advance payment.
- Assisting of checking rate parity by finding the reason and report to supervisor to fix it.
- Manage availability by close or open online allotment.
- Complete a highest standard phone call reservation LQA at 97% in overall.
- Join VIP pre-arrival meeting every Friday.
reservation sales agent
- Assist our Top Elite passengers with travel plans and AAdvantage accounts questions.
- Worked with our Executive Passengers in our Latin division.
- Worked with the passengers and other agents to provide problem solving and resolution.
- Extensive knowledge of Reservations programs such as AAcorn, Sabre, QikRes, ISolve, Helix, Nice, Iclaim.
reservation sales agent
- Answer inquiries pertaining to hotel policies and services, and resolve occupants’ complaints.
- Provide assistance to staff members by inspecting rooms, setting tables or doing laundry.
- Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
- Show, rent, or assign accommodations.
- Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.