reservation agent Archives

Handling Direct booking and Travel Agency bookings
Responsible on incoming calls for the reservation department in professional, efficient and friendly manner
Responsible in billing statements, collection of payments for travel agency bookings
Receive payment by cash, credit cards, vouchers, ect.

Assist customers in booking and finalizing reservations and payment plans.
Utilized a number of software applications to retrieve information from software systems to build customers daily itinerary.
Provided sales quotes on a daily basis for accommadations on reservations.
Ensured customers inquiries are handled in a professional and timely matter.
Ensure customer has proper travel documents(photo I.D, passport, birth certificate).

Identify case issues and evidence needed, based on analysis of charges, complaints, or allegations of law violations. customer inquiries.
Make and confirm reservations received from email, call and brand website.
Keep track and updated in the hotel system for the customer request or needs.
Arrange airport transfer for guest.

Provided guests with appropriate room assignments, room keys, directions to rooms, while up selling when suitable;
Answered incoming calls and assisted with reservations, confirmations, room requests, and questions;
Assisted guest departures providing accurate statements and collecting all payments due, while assuring guest satisfaction;
Contacted maintenance and housekeeping resolving any guest issues;
Maintained knowledge of current resort events and upon request arranged tours, transportation, restaurant reservations, and activities for guests.

Improved customer service ratings.
Increased hotel revenue, profits and market share.
Provided services efficiently and with high level of accuracy.
Processed telephone and walk-in reservations.
Offered appropriate reservation options based on expected attendees when coordinating events.
Promoted hotel brand’s loyalty program .
Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.

Assist with receptionist phone line during certain corporate business hours.
Compliance check for data entry personnel.
Maintaining monthly goals for personal numbers pertaining to revenue and membership sign ups.
Ensuring party and group booking according to the Agent’s / organizer’s requirement, and ensuring all are in well order

Inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests
Assists Sales, Meetings & Conventions Managers with reservation requests and rooming lists. Maintains accurate records and documentation for all reservations
Ensuring group booking received through every channel; Direct Bookings, Wholesale (Travel Agents) & Online Travel Agents and ensuring all confirmed bookings are in order
Performing daily arrival check ensuring all confirmed bookings are in order and placed accordingly in PMS system

Usage of opera and PMS systems to process reservations by mail, telephone, fax or central reservation systems referral.
Processing reservations from the sales office, other hotel departments, and travel agents
Knows the type of rooms available as well as their location and layout, the selling status, rates, and benefits of all packages plans, also the credit policy of the hotel and how to code each reservation.
Processing cancellations and modifications and promptly relay this information to the front desk.
Understanding the Hotels’ policy on guaranteed reservations and no-shows.
Handling daily correspondence, responds to inquires and makes reservations as needed.
Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees.

Answer questions and property facilities services and room accommodations.
Follow Sales techniques to maximize revenue.
Provides feedback to Reservations manager on ways to increase sales and suggestions for improvement and enhancement to department systems.
Keeps abreast with daily happenings, banquets, guest activity programs.

Provide assistance to customers that have reservations in state and national parks for camping, boating and hunting.
Resolve customer complaints or answer customers’ questions regarding park rules and policies.
Provided customers with information about availability and pricing.
Explain guarantee, special to callers.

Calculate and quote charges for customer who was in need of a rental car.
Send a confirmation to client when payment is done.
Ensure that information is passed on to the department concerned.
Do all administrative tasks.

Informed clients/customers of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service
Create a reservation using web-based app.
Configuring rates on the hotels property management system.
Make sure that payments to account are done.

Arrange tour itineraries details from transportation to accommodation.
Respond inquiries from clients through phone calls.
Assist hotel booking inquiries.
Make and design tour packages brochure/flyer.
Assist the General Manager of the company.
Record and input the statement of account in the database.
Serve foods to the affiliates.

Accurately receive and process guest reservations in accordance with the standards of the Radisson Blu Hotel Sydney.
Contributes to maximum ocupancy of the hotel by assisting in maintaining accurate rooms inventory control systems.
Achieves maximum ocupancy and average room rate by demonstrating the effective utilization of hotel room rates and promotional programs.
Listens attentively to guest needs, asking questions, to identify the best selling opportunities.
Ensures all reservations in advance and allocate rooms in advance.
Promote a strong link between Reception and Sales, updating each on availability, new rates and packages as they change.
Passes on all possible sales leads to the relevant departments.

To be aware of all front office procedures and assist with reception duties when required.
To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
Willing to undertake any reasonable request made by management in any other areas of the house.
Open and close the availability as and when required of hotel in all on the hotel website.

Handling the reservations for 02 Hotel Apartments and 03 Hotels.
Analyze guest and travel agent requirements through telephone and emails and recommend suitable options for the customers and assist to confirm the reservations.
Ensure all incoming calls with courtesy and ensure efficient resolution for the guest inquiries for various hotel services and operations.
Manage incoming calls for reservation department and ensure response for the queries.

Makes sure that files are kept up to date.
Maintains a clean and neat appearance and work area at all times.
Making arrangements for guests travel programs.
Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.

Customer service by phone, email and website.
Booking and managing hotel reservations.
Assisting negotiations of company accounts.
Maintaining register of past, present and future occupation rates, planning strategic sales.

Made the room reservation for all the different agencies.
Update the sales to recast for the agencies in the system.
Communicated with the travel agencies about mutual clients.
Answered request and questions of the clients and the travel agencies.
Implemented reservation policy pertaining to guarantees, cancellations and no show.
Process all reservation request, changes, and cancellations received by phone, fax, or mail.
Verity available of room type and rate.

Helps develop room revenue and occupancy forecasts.
Prepares expected arrival list for front office use.
Monitors advances deposit requirements.
Handles daily correspondence. Responds to inquiries and makes reservations as needed.

Processes cancellations and modifications and promptly relays this information to the front desk.
Understands the hotel’s policy on guaranteed reservations and no-shows.
Processes advance deposits on reservations.
Tracks future room availabilities on the basis of reservations.

Responsible for satisfying customer’s need and wants when it comes to their travel packages
Handle client complaints
Prepares letters of confirmation.
Communicates reservation information to the front desk.

Monitoring rates and availability on websites
Assisting with updating rates in Opera & Protel
Assisting with distributing daily forecast to Management
Determines room rates based on the selling tactics of the hotel.

Handle guest complaints and escalation calls.
Working with a sense of urgency when completing tasks.
Recognize when there was an issue with the system and bring it to the attention of supervisors.
Speaking to guests and knowing what best suited them according to their needs.
Doing quick math, including resort fees and taxes, without mistake.

Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Provided follow through on all calls with confirmations and dissemination of requested information.
Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.

Taking direct and indirect reservation
Responding to emails and request of clients
Answering to all incoming calls, understanding clients and finding the best match within the range of services available.
Provide excellent service , professional relationship with clients
Have an excellent knowledge of all services provided by the company.
Filling reservation sheets, receipts, cash float sheet and vat invoices.
Ask clients an advance deposit for their reservations and reservation agents are required to keep records of deposit.

Make reservations and confirm reservations
Sell products, services and promotions
Compute bills, collect payments, and make change for guests.
Monitoring daily occupancy and ADR figures

Assist on the daily task by reply all emails within 2 hours / 48 hours
Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
Processes reservations from the sales office, other hotel departments, and travel agents.
Knows the type of rooms available as well as their location and layout.
Knows the selling status, rates, and benefits of all packages plans.
Knows the credit policy of the hotel and how to code each reservation.
Creates and maintains reservation records by date of arrival and alphabetical listing.

Reserving room for guest and taking note of their request upon arrival.
Help customers with planning and booking reservations.
Work with customers to plan out the duration of their stay and then send booking confirmation to guests after processing payments.
Provide customer service support if there is a problem with payment confirmation or issues navigating a hotel website to book a stay.
Upsell and promote relevant travel packages and touring opportunities to customers.
Keeping accurate records about customer bookings, payments, and any additional information that hotel staff might need when interacting with a guest.

Training – training of new staff in computer system, reservations tasks, hotel information
Assistance to the GM, EAM, Revenue Manager and Accounts managers when required
Assisting with paying off commissions
Assisting with word processing and spreadsheets

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