039fef30-6fe1-4b07-a683-633c0dff1177

Andrew Smith


287 Custer Street, Hopewell, PA 00000

[email protected]

(000) 000-0000

Professional Summary

Applicant with 3 years of experience providing exceptional customer service and creating customer-centric environments within big-box stores.  Competent, dependable professional equipped with basic selling skills, in-depth knowledge of business and retail operations and merchandising.  Talented, personable leader seeking role as a retail customer service manager.Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization., sales, and operations.  Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.

Employment history

Repair Technician, Donnelly Group. Coleport, Pennsylvania
Jun. 2017 – Oct. 2017
  • Reassemble cellphone,ipad, tablets after making repairs or replacing parts.
  • Converse with customers to determine details of equipment problems.
  • Sold cases, chargers, and other accessories to customers needs. 

Cashier, Champlin-Bosco. Alonsomouth, Montana
May. 2016 – Oct. 2016
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Greet guests, and make them feel welcomed. 

Pet Counealer, Abernathy-Schmitt. West Tequilamouth, Wisconsin
Jan. 2016 – Feb. 2016
  • Explain products or services and prices and demonstrate use of products.
  • Answer questions about product features and benefits.
  • Help the customer find the perfect pet to add to their family.
  • Persuade the customer to buy the best food that would keep their new family member healthy as a horse. 

Stocker, Crooks-Kassulke. West Edwinshire, Hawaii
Jun. 2014 – Aug. 2014
  • Stock carts or stands.
  • Basically worked the back stocking.
  • Unloaded trucks.

Education

East Lemke University, Littelmouth, Wisconsin
High School Diploma, Dec. 2014

Employment history

Repair Technician, Donnelly Group. Coleport, Pennsylvania
Jun. 2017 – Oct. 2017
  • Reassemble cellphone,ipad, tablets after making repairs or replacing parts.
  • Converse with customers to determine details of equipment problems.
  • Sold cases, chargers, and other accessories to customers needs. 

Cashier, Champlin-Bosco. Alonsomouth, Montana
May. 2016 – Oct. 2016
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Greet guests, and make them feel welcomed. 

Pet Counealer, Abernathy-Schmitt. West Tequilamouth, Wisconsin
Jan. 2016 – Feb. 2016
  • Explain products or services and prices and demonstrate use of products.
  • Answer questions about product features and benefits.
  • Help the customer find the perfect pet to add to their family.
  • Persuade the customer to buy the best food that would keep their new family member healthy as a horse. 

Stocker, Crooks-Kassulke. West Edwinshire, Hawaii
Jun. 2014 – Aug. 2014
  • Stock carts or stands.
  • Basically worked the back stocking.
  • Unloaded trucks.

Skills

Phone Repair Tech

Customer Service

Retail

3d2688e5-39e5-4b84-9cb7-ede199cfe479

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Dedicated, results-driven salesperson offering 6 years of customer service skills and a year of applied sales in telecommunication and general tech. In-depth experience repairing devices and diagnosing hardware and software issues while developing an excellent rapport with customers and meeting sales expectations. 

Employment history

Repair Technician, Rippin-Koepp. North Ernestinafort, Georgia
Oct. 2019 – Present
  • Duties selling mobile handsets, plans and accessories
  • Assess and repair devices from Apple including the Iphone, Ipad and Ipod range
  • Maintain stock and inventory orders
  • Develop product knowledge about brands and their releases to maximise sales and information 
  • Answer questions about product features and benefits
  • Set up and arrange displays to attract the attention of prospective customers
  • Suggest specific product purchases to meet customers’ needs
  • Learn about competitors’ to answer questions and provide more complete information

Salesperson, Bruen-Price. East Cheryport, Illinois
Jul. 2017 – Oct. 2017
  • Duties selling a wide range of goods from mobile phones with plans, white goods, televisions and computers
  • Achieving and exceeding proposed sales targets 
  • Learning, developing and maintaining an understanding of new product features and preparing for product release
  • Explain products, services and prices and demonstrating the use of products
  • Answer questions about product features and benefits
  • Upsell warranties and extended care to compliment sales 
  • Maintain the sales floor 
  • Greet and interact with customers to enhance customer experience

Education

Western Wolf, West Monniehaven, Mississippi
Bachelor of Psychology (Honours) and Italian, Present

Fadel Institute, South Melany, North Carolina
Year 12 QCE, Jul. 2014

Skills

Meeting sales targets

Exceptional customer service mindset

Multi device troubleshooting skills

Merchandising

Upselling and accessory sales

Quick knowledge and concept development

Repair knowledge and extensive sofware/hardware understanding

Positive, energetic and independent team member

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Andrew Smith


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Recently retired from 28 years of local public service work. Currently seeking part time and potential full time job. Wide-spread transferable skills in management, sales, and operations.  Exceptional ability to connect with people and understand their wants, needs, and desires and deliver quality service on every interaction.
Proactive and dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  

Employment history

Mar. 2015 – Nov. 2018
Lake Aleaseland, Wyoming
Director, Kuhic and Sons

Managed daily operations of a county wide EMS agency. 30+ employees.
 Recruit, hire, train, and evaluate primary and supplemental staff, and recommend personnel actions for programs and services. 

  1. Created and managed annual budget of 1.4 million. 
    • Prepare and submit budget requests or grant proposals to solicit program funding. 
  2. Produced monthly reports to ensure both financial and operational plans were met.
  3. Worked with community leaders to better understand the needs of the community. 
  4. Inform businesses, community groups, and governmental agencies about educational needs, available programs, and program policies. 
  5. Founding member of the Lake Cumberland EMS Directors Association. Working with 11 county agencies to better understand and meet any needs of the region.
  6. Worked closely with State agency to ensure policy, protocol and state qualifications were met. 

Apr. 2010 – Jul. 2010
Port Dudleyton, California
Owner/Vehicle Technician, Swift Inc

  • Modify, maintain, and repair electrical
  • Record repairs required, parts used, and labor time.
  • Maintain stocks of parts.
  • Inspect electrical connections, wiring, relays, charging resistance boxes, and storage batteries, following wiring diagrams.
  • Solder, wrap, and coat wires to ensure proper insulation.
  • Assemble electrical parts such as alternators, generators, starting devices, and switches, following schematic drawings and using hand, machine, and power tools.
  • Disassemble defective equipment so that repairs can be made, using hand tools.
  • Rewire ignition systems, lights, and instrument panels.
  • Diagnose and repair vehicle heating and cooling systems.
  • Repair and adjust seats, doors, and windows, and install and repair accessories. equipment and systems to ensure that they function properly.

Apr. 2000 – May. 2000
Uptonberg, Vermont
Repair Technician, Hilll, Morissette and Stark

  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Inspect equipment and read order sheets to prepare for delivery to users.
  • Reassemble machines after making repairs or replacing parts.
  • Travel to customers’ stores or offices to service machines or to provide emergency repair service.
  • Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
  • Advise customers concerning equipment operation, maintenance, or programming.
  • Test new systems to ensure that they are in working order.
  • Maintain records of equipment maintenance work or repairs.
  • Install and configure new equipment, including operating software or peripheral equipment.
  • Test components or circuits of faulty equipment to locate defects, using oscilloscopes, signal generators, ammeters, voltmeters, or special diagnostic software programs.
  • Repair, adjust, or replace electrical or mechanical components or parts, using hand tools, power tools, or soldering or welding equipment.

Nov. 1989 – Mar. 1990
South Isaiah, Maine
Quality Control, Metz-McGlynn

  • Inspect products to ensure that specifications are met and to determine whether machines require adjustment.
  • Observe display screens, control panels, equipment, and cloth entering or exiting processes to determine if equipment is operating correctly.
  • Examine and feel products to identify defects and variations from coloring and other processing standards.

Education

Electrical Engineering

  • O'Kon Institute – South Alinabury, Arkansas

Jul. 1984
High School Diploma: General Studies

  • Southern Lehner – Conroymouth, California

Skills

Assembly & Repair
Experienced

Human Resources
Experienced

Project Budgeting
Experienced

Reporting & Spreadsheets
Experienced

Problem Solving
Experienced

Management
Experienced

repair technician

  • Disassemble/reassemble down to board and component level
  • Troubleshoots down to the component level, repairs and documents all failures.
  • Performs all repairs, rework, test and documentation steps necessary to proceed
  • Operates to required Company standard
  • Refurbishes mobile phones, Iphone and Android.

repair technician

  • Performed PCB fine pitch component installations, cabling, testing, troubleshooting, repairs, calibrations, and monitoring with various systems such as through-hole/SMT circuit boards, and computer hardware systems
  • Providing technical support on-site or via phone or email
  • Utilized soldering procedures to facilitate the removal and installation of PCB components
  • Performed various test automation tasks using AutoTech and Scorpion
  • Conducted meticulous testing and verification of storage systems
  • Maintained, debugged, repaired, and tested electronic test apparatus to the component level

repair technician

  • Opening and fixing smartphone and tablet PC’s using parts provided
  • Soldering of batteries, microphones, speakers and vibration units
  • Fault finding and problem solving on individual devices
  • 55000 devices repaired since working for Future Mobile Technology
  • Flashing of firmware
  • Working within a 14 day repair time for customers starting from when a customer logs a call

repair technician

  • Duties selling mobile handsets, plans and accessories
  • Assess and repair devices from Apple including the Iphone, Ipad and Ipod range
  • Maintain stock and inventory orders
  • Develop product knowledge about brands and their releases to maximise sales and information 
  • Learn about competitors’ to answer questions and provide more complete information

repair technician, manager (inventory and social media)

  • Repaired and maintained electronic devices such as smartphones and computers.
  • Served and interacted with customers on an hourly bias.
  • Managed inventory levels of device parts, smartphones, and accessories.
  • Organized and regularly updated social media pages such as Facebook . 

repair technician

  • Build, test, and modify product .
  • Assemble pieces of computer to meet the client needs.
  • Perform minor repairs to hardware or software.
  • Answer user inquiries regarding computer software or hardware operation.

repair technician

  • Serviced and troubleshooted over hundreds of customers across the Bay Area.
  • Gained the trust of several small businesses appointing me as their regular go to computer repair technician.
  • Implemented backup solutions for an outdated customer database system for Jay Small Moves Moving Company. 
  • Primarily solved customer issues with internet connectivity, malware attacks, operating system boot up problems, data recovery, desktop and laptop hardware replacements, home network installs. 

repair technician

  • Responsible in Trouble shooting of Main Boards and assembled unit.
  •  Create an immediate action on failure encountered and report any non conformity found on the product. 
  • Must do repair activity once problem has been found. 
  • Maintain a low inventory of repair units and boards up to 10%.

repair technician

  • Disassembled home appliances so that problems could be diagnosed and repairs could be made.
  • Billed customers for repair work and collected payment in a relationship-oriented manner.
  • Exercised a great attitude including the ability to help and please customers.
  • Read blueprints, schematics, diagrams, or technical orders to determine methods and sequences of (dis)assembly.

repair technician

  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations. 
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality. 
  • Maintained inventory of repair supplies and ordered parts as needed. 
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity. 
  • Accurately and efficiently installed equipment, including new line service and underground cables. 
  • Followed instructions, both orally and written from Bell CO regarding daily job tasks and duties. 
  • Tested electrical continuity and electrical wiring by using voltage meters, toners and headset. 

repair technician

  • Assemble machines according to specifications, using hand or power tools, and measuring devices.
  • Remove and replace defective parts such as coil leads, carbon brushes, and wires, using soldering equipment.
  • Scrape and clean units or parts, using cleaning solvents and equipment such as buffing wheels.
  • Sharpen tools such as saws, picks, shovels, screwdrivers, and scoops, either manually or by using bench grinders and emery wheels.

repair technician

  • Provided free troubleshooting and repair estimates for client approval.
  • Ensured that store had replacement kits and spare parts for any planned repair and order them from manufacturers as required.
  • Opened, disassembled, repaired, replaced parts, and reassembled units when done.
  • Tested repaired units and advised clients when they could retrieve their units.
  • Sold cell phone accessories to customers who visited the store.
  • Administered all paperwork and kept inventory of merchandise and order parts.

repair technician

  • Soldering
  • Testing
  • Final Quality Checking
  • have exprience in building or repairing cabinets, doors, frameworks, floors, or other wooden fixtures used in buildings, using woodworking machines, carpenter’s hand tools, or power tools.

repair technician/assistant shop foreman

  • Repair, overhaul, or adjust trailer brake systems.
  • Repair, overhaul, or re-wire trailer lights.
  • Repair structural and frame components.
  • Welded and fabricated need parts or brackets.
  • Performed DOT inspections.
  • Worked on any and all trailers, occasionally performed minor electrical, air, and brake work on semi trucks.
  • Oversaw other repair techs, along with schedule appointments, and broke down man hours for billing when shop foreman was absent.