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Andrew Smith


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

 Diligent and resourceful professional offering competency within the full range of management procedures. Capably handles competing demands for time and attention while maintaining a positive and approachable demeanor. Articulate communicator with solid interpersonal skills across all levels and backgrounds. Experience in directing all aspects of operations management including selection of resources and personnel needed for successful completion of contracted services. Outstanding success in building and maintaining relationships with key corporate and customer decision makers. Highly effective in mobilizing a team to meet customer expectations and project deadlines. 

Employment history

Aug. 2019 – Nov. 2019
Edythshire, Kansas
Regional Operations Manager, Champlin-Romaguera

 
  • Coordinate, monitor, and manage various stores/branches within a particular geographic region.
  • Improve regional processes, policies, and practices so as to achieve company’s goals and ensure regional stores adhere to company-wide laid down rules and guidelines.
  • Help improve the efficiency of support services like communication channels and IT; and also ensure free flowing communication amongst the stores.
  • Work hand-in-hand with top management (serving as a link between them and the individual stores) in order to develop and implement new plans/ideas that will enhance the operations of the company at large.
  • Assist in the recruitment of staff, establish work schedules for staff being put in place, and evaluate staff performance at the end of a given period.
  • Help plan and support marketing and sales activities.
  • Check on individual branches to make sure they are fully stocked and operational.
  • Discipline local managers who go against company work ethics and also retrench workers who tend to embark on procedures that are detrimental to company activities.
  • Oversee performance-based bonuses/salary increments that are given to workers that merit them.
  • Give feedback on how the entire region functions to senior managers on a regular basis so as to ensure that company general activities flow on the same wave length.
  • Driving forward performance in all areas of Regional Operations.
  • Carrying out regular operational reviews and agreeing improvement plans with Contract Managers.
  • Managing and leading regional management teams.
  • Effectively managing and coaching the range of managers that report to this role.
  • Responsible for the budgetary and cost control for each project.
  • Observing safety and security procedures; proactively reports potentially unsafe conditions to management.
  • Preparing and submitting weekly and monthly reports to senior managers on key performance metrics
  • Acting upon client requests in an efficient manner.
  • Ensuring that stock is managed in line with the financial and operational requirements of the business.
  • Producing informative and concise reports and present these orally and in written form.
  • Managing relationships with your clients to generate repeat business.
  • Achieving national and regional targets as defined by annual objectives. 

May. 2017 – Oct. 2017
New Emogeneburgh, Illinois
Regional Operations Manager, Tillman, Fisher and Cummerata

 
  • Assisted with the recruiting and interviewing of new and potential employees.
  • Brought forth the ability to plan and effectively manage time.
  • Effectively managed projects from start to finish.
  • Served as a facilitator for problem-solving and peaceful resolutions.
  • Effectively participated in cross-team strategizing efforts to achieve optimal goals.
  • Worked with managers and business units to determine event and project budgets.
  • Communicated effectively using a variety of communication platforms.
  • Remained intently responsive and committed to optimal productivity.
  • Analyzed and reported performance levels to company higher-ups.
  • Utilized strong decision-making and problem-solving skills. 

Dec. 2014 – Mar. 2015
North Garthland, South Carolina
Retail Store Manager, Kub LLC

 
  • Completing store operational requirements, schedule and assignment of 80 employees and following up on work results.
  • Maintaining store staff by recruiting, selecting, orienting, and training employees.
  • Maintaining store staff job results by coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results.
  • Achievement of financial objectives set by the owner and preparing quarter and annual reports.
  • Identifying current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
  • Ensuring availability of merchandise and services and maintaining inventories.
  • Formulating pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends. 

Sep. 2012 – Mar. 2013
West Geraldochester, Alaska
Accountant, Denesik, Herzog and Yundt

 
  • Documentation of financial transactions by entering account information.  
  • Recommendation of financial actions by analyzing accounting options.
  • Summarize current financial status by collecting information; preparing balance sheets, profit and loss statements, and other reports.
  • Evidencing financial transactions by auditing documents.
  • Maintenance of accounting controls by preparing and recommending policies and – procedures.
  • Guiding accounting clerical staff by coordinating activities and answering questions.
  • Reconciliation of financial discrepancies by collecting and analyzing account information.
  • Securing financial information by completing database backups.

Education

Jun. 2019
Marketing2Win Simulation: Global Market Trading

  • Eastern Fritsch – Russelchester, Oklahoma

Dec. 2015
Digital Marketing Conference, Delegate UR. ID635340: Digital Marketing

  • The Haley – New Dickfurt, New Hampshire

Sep. 2011
Association for Finance and Accounting Services: Accounting

  • Eastern Feest Academy – North Julienneville, Kansas

Jun. 2011
Bachelor of Science: Department of Management and Informatics Bachelors (BSc/BA), GPA 8.36

  • Northern O'Keefe University – Port Isrealborough, Michigan

Skills

Decision-Making
Experienced

Leadership
Expert

Budget Development
Experienced

Delegation
Expert

Team Work
Expert

People Management
Experienced

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Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Results-driven senior-level operations manager and engineer armed with a Masters degree and over 15 years’ experience.  Dedicated to improving efficiency, productivity, and profitability of organizations through the development and execution of innovative, cost-effective solutions.  Adept at leading teams in the optimization of processes and procedures in the delivery of excellent customer experience.

Employment history

Regional operations Manager, Muller LLC. Zulaufland, Kansas
Jan. 2016 – Present
  • Manage all installation and maintenance activities for the Customer Experience Group within the region 
  • Develop and implement a staff recognition scheme for the overall Customer Experience Group
  • Design and implement policies and procedures, activity reference manual and job descriptions for the  Customer Experience Group
  • Implement quality assurance matrix  for the Jamaica Business Unit.                   
  • Manage projects or contribute to committee across various  work streams.
  • Develop Business case for the Customer Experience Group.

Regional Manager, Weissnat, Gleichner and Schulist. Port Alenefurt, Montana
Jan. 2015 – May. 2015
  • Redesign the installation and Maintenance processes to improve the service level agreement (SLA) for our  residential and business customers 
  • Implement cost saving strategies within the business to ensure efficiency is achieved and maintained

Customer support Manager, Hickle-Mosciski. Schneiderberg, New Jersey
Oct. 2004 – Apr. 2005
  • Plan organize an manage all operations activities within the assigned region
  •  Develop yearly budget and manage the associated cost for all staff and equipment.
  • Execute strategies to ensure the various operational measures are achieved and maintained

Education

South Padberg Institute, West Miki, Missouri
MBA, Jul. 2003

South Marvin Institute, Powlowskiville, Minnesota
Bachelor of Science, Economics and Management Studies, Jul. 1998

The Schowalter Institute, Littleland, Oregon
Industrial Arts Teacher Education, May. 1987

Skills

Process Management (six Sigma)
Skillful

Project Managenment
Beginner

Microsoft Office
Experienced

regional operations manager

  • Give feedback on how the entire region functions to senior managers on a regular basis so as to ensure that company general activities flow on the same wave length.
  • Business budgeting and maintenance of financial records
  • Management and implementation of procedures for farming operations, equipment operations, shed staff, and all other operational process’s and efficiencies
  • Recruitment, training and supervision of farm managers and supervisors
  • Ensure strict Bio Security measures are in place at all farms, and all farms are meeting Department of Agriculture and Fisheries required standards in Far North Queensland 
  • Work with the board of directors to determine values and mission, and plan for short and long-term goals. 
  • Build alliances and partnerships with other organizations. 

regional operations manager

  • Manage all installation and maintenance activities for the Customer Experience Group within the region 
  • Develop and implement a staff recognition scheme for the overall Customer Experience Group
  • Design and implement policies and procedures, activity reference manual and job descriptions for the  Customer Experience Group
  • Implement quality assurance matrix  for the Jamaica Business Unit.                   
  • Manage projects or contribute to committee across various  work streams.
  • Develop Business case for the Customer Experience Group.

regional operations manager / institutional sales and marketing head

  • Regional Operations:
  • Analyzed and reported performance levels to company higher-ups.
  • Utilized strong decision-making and problem-solving skills. 
  • Disciplined local managers who go against company work ethics 

regional operations manager

  • Entrusted with the responsibility of handling 22 Branches across Maharashtra (except Mumbai) and MPCG including B2B, B2C, Agency, Mall, Spoke & Partner locations.
  • Helped the vendor to design Anti-Money laundering software for the company, by taking inputs from various departments about the need and desired outputs.
  • Helped in building integration of reverse feed received from Income Tax website with FGILIC software. 
  • KYC training was done for the sales and operations team.
  • Achieved strict KYC compliance in the region.
  • Received a Trophy for achieving the highest renewal collection for Q1 by Pune branch in the zone.
  • Bagged Best ROM Trophy for registering Highest Renewal Collections from Jan’11 – Mar 11.

regional operations manager

  • Operations Manager for  3 satellite office locations
  • Plan, coordinate, and oversee solar panel installations 
  • Monitor and manage installation budgets
  • Prepare purchase orders and process invoices for payment
  • Establish and maintain relationships with clients, subcontractors and vendors 
  • Problem solve any issues that may arise resolve any problem or concern problems concerning budget, schedule and client concerns Negotiate and approve purchase orders, invoices, change orders 

regional operations manager

  • Exemplified quality assurance by ensuring all operations ran smoothly and all company policies were being met by staff. 
  • Recruited, trained, as the lead assessor audited and certified Weatherford’s welders and welding shops with in the US region. 
  • Consulted on shop procedures and standards for all welding application.
  • Remained intently responsive and committed to optimal productivity.

regional operations manager

  • Responsible for post sanction compliance, Audit compliance, Collections and Asset Quality
  • Managed team  of 50 officers consist of Operations Team, responsible for documentation, compliance of sanction terms, audit compliance.
  • Managed collection team- responsible for recovery of NPAs, DPD accounts with soft and hard recovery measures.
  • Awarded as best region on various parameters viz. highest audit rating,  lowest slippage to NPA and highest recovery in NPA consecutively.

regional operations manager

  • Oversees all the departments of the Visayas and Mindanao operation
  • Takes care of Franchisees’ needs by discussing with them their financial statements and recommending to them correct operational practices/SOPs and better ways to maintain and even improve customer service
  • Resolves all Franchisees’ concerns and recommends to higher management ways to increase Franchisees’ profit
  • Developed standards of performance (SOPs) to ensure key personnel are working toward established goals. 

regional operations manager

  • Leading regional office and regional operations smoothly and as per company policy.
  • Overall auditing of branch offices and reporting to the head office.
  • Operating sales and marketing.
  • Auditing quality assurances.
  • Doing surprise auditing to service areas.
  •  Maintaining financial deals and bill settlements.
  • Leading administrative operations and functions. 

regional operations manager

  •  Reporting to Operations Director.
  • 3 Manufacturing sites – Wellington, Palmerston North, Napier.
  • 6 direct reports – Regional Finance Manager, Regional Distribution Manager, 3 Manufacturing Managers, Customer Services Supervisor.
  • 140 employees.
  • Operating & Materials cost budget of approx. NZD 22 million.

regional operations manager

  • Coordinate, monitor, and manage various stores/branches within a particular geographic region.
  • Improve regional processes, policies, and practices so as to achieve company’s goals and ensure regional stores adhere to company-wide laid down rules and guidelines.
  • Help improve the efficiency of support services like communication channels and IT; and also ensure free flowing communication amongst the stores.
  • Work hand-in-hand with top management (serving as a link between them and the individual stores) in order to develop and implement new plans/ideas that will enhance the operations of the company at large.
  • Assist in the recruitment of staff, establish work schedules for staff being put in place, and evaluate staff performance at the end of a given period.
  • Help plan and support marketing and sales activities.
  • Check on individual branches to make sure they are fully stocked and operational.

regional operations manager

  • Provide inspired leadership for the organization. 
  • Make important policy, planning, and strategy decisions. 
  • Assist HR with recruiting when necessary. 
  • Help promote a company culture that encourages top performance and high morale. 
  • Oversee budgeting, reporting, planning, and auditing. 
  • Work with senior stakeholders. 
  • Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations. 

regional operations manager

  • Ensuring all staff adhere to WHS and compliance in line with the Government and appropriate Department policies and regulations
  • Operations management of 3 full time farming sites. 2 sites located in Tully and 1 site in Walkamin Far North Queensland
  • Oversee approx. 150 staff on a weekly basis this included Aboriginal and Torres Strait Islander Identified groups and often a diverse group of International Travellers on working visas doing there required farm work. 
  • Create, monitor and maintain a 5 year strategic farm plan for approximately 600 acres of banana farm land to ensure ongoing profitability and high productivity to keep up with Australian demand for produce 
  • Identify machinery required to meet farming demand, replace or re-sell machinery as required
  • Identify cost effective business practices through yield and quality control, and implement them across the board as necessary
  • Ensure monthly financial targets are being met to ensure ongoing profitability long term, and into projected future operations

regional operations manager

  • Coordinated, monitored, and managed various stores/branches within a particular Gauteng North   and Eastern Cape Port Elizabeth region
  • Improved regional processes, policies, and practices so as to achieve Edcon’s goals and ensure regional stores adhere to company-wide laid down rules and guidelines
  • Helped improve the efficiency of support services like communication channels and IT; and also ensure free flowing communication amongst the stores
  • Work hand-in-hand with top management – buyers and planning teams (serving as a link between them and the individual stores) in order to develop and implement new plans/ideas that will enhance the operations of the company at large
  • Assisted in the recruitment of staff, establish work schedules for staff being put in place, and evaluate staff performance at the end of a given period
  • Helped plan and support marketing and sales activities
  • Check on individual branches to make sure they are fully stocked and operational

regional operations manager

  • Reporting to Operations Director
  • 4 manufacturing sites
  • 7 direct reports – Regional Finance Manager, 4 site manufacturing managers, Regional Engineering Manager, Systems Manager (Health & Safety / Food Safety).
  • Maximized results by sourcing low-cost products overseas. 

regional operations manager

  • Operations Management role with team strength of 125 members 
  • Introduced cost effective linehauls as part of optimisation initiatives 
  • Successfully relocated operations facility to manage growth 
  • Drove business growth by effectively performing supplier management and identifying, analyzing, selecting and sourcing new/existing products. 

regional operations manager

  • Assisted with the recruiting and interviewing of new and potential employees.
  • Brought forth the ability to plan and effectively manage time.
  • Effectively managed projects from start to finish.
  • Served as a facilitator for problem-solving and peaceful resolutions.
  • Effectively participated in cross-team strategizing efforts to achieve optimal goals.
  • Worked with managers and business units to determine event and project budgets.
  • Communicated effectively using a variety of communication platforms.

regional operations manager/technical specialist v

  • Reduced company cost by meticulously managing all P&L responsibilities, identifying opportunities to cut costs.
  •  Ensured that suppliers exceeded the needs of the company, negotiated with new vendors to save cost annually, while continuing to increase the quality of work. 
  •   Provided the necessary resources to all company leaders which ensured a safe, productive and efficient working environment. 
  •  Identified new machine tools for milling, drilling, and turning operations to include analyzing supplier candidates on performance criteria, machine specifications, total cost, quality, and delivery. 
  •  Ensured on-time shipments to meet individual client demands. 
  • Participated in aggressive sales contacts while managing in-house staff. 
  • Recruited, trained, accessed and certified US regions welders. 

regional operations manager

  • Continually monitored, managed and document territory performance based on the successful achievement of company goals. 
  • Recruit, train, manage and develop a team of Managers and Field Support Representatives in multiple markets for peak performance. 
  • Identify, develop, train, and enforce standard and operating procedures which facilitate work efficiencies while achieving company goals. 
  • Effectively work with departments across the organization fostering clear and effective communication while gaining an understanding of cross functional objectives. 
  • Interact, develop, and maintain positive working relationships with customer’s store locations where redbox kiosks reside. 
  • Implement individual development plans to develop bench strength within the Region and organization.