* Answering emails and phone calls pertaining to dropping off items with instructions on how to do so.
* Created a sign in log of daily customers which initiated a new way to file paperwork.
* Developed a binder with step by step processes of doing the job, with pricing guides, descriptions of particular items, and to help identify special merchandise.
* Established forms to send with items when going to different areas of the business so items would not be lost; also placing notes in files for further tracking of items.
* Responsible for producing the seasonal drop off calendar.
* Trained new employees.
* Guiding customers through the drop off process.
* Scheduling furniture drop off days.
* Evaluating items appropriateness for resale and assigning prices to said items using an online program.

* Responsible for sales increase, 6 out of 8 quarters with company; lead department into the top 10% of Land’s End shops nationwide (230 shops).
* Training new employees.
* Hiring new employees for department.
* Ordering more stock (when available) when product sold through.
* Created employee schedules within department.
* Traveled to other Sears stores with Land’s End shops to help their markets succeed.
* Followed and designed new floor plans for product sets.
* Assisting customers with finding products that best suited their needs.
* Working cash registers to assist customers.

* Assisting customers with product choices.
* Creating work schedules for employees (Shoe Coordinator).
* Followed floor plans for placement of new product.
* Worked on sales promotions: printing signs, logging old signs out, putting new signs into system.