quality manager Archives

Audited subcontractors & supplier regarding proposals, engineering specs, policies and procedures, production readiness & contractual obligations.
Supplier Qualification-Implemented the new supplier qualification thru the process of capability matching, supplier risk assessment, supplier self-assessment, onsite qualification audit, qualification database management.
Supplier Quality level judgment before approval thru Process & System audit.
Monitoring & Coordinating E2E supply chain Quality improvements

Implement ISO 9000, VDA-6 and QS 9000. Listing obtained within 18 months.
Product compliance.
Supplier Audits.
Customer Satisfaction and Complaints.
Manage workforce of 10 people. (Quality)
Manage workforce of 50 people. (Production)
Budgets.

Develop, manage, implement, communicate, maintain quality plans per quality management system.
Set quality policy and objectives aligned to company mission/vision and as per customer specifications and requirements.
Establish quality team that will conduct inspection from incoming materials until finished products. Not limited to train and certify Material quality inspectors (MQP/CFI) and internal Factory Auditors. (CFA).
Set-up In house laboratory and train Lab technicians to conduct various test as per customers requirements and as per international standard procedures.
Liaise with Factory and customer auditor (Product Integrity)for all non-conformance to quality issues.
Analyze data and provide corrective and preventive action.

Review and Implement the Contact Obligation.
Prepare Correspondences to The Employer Representative and the Sub Contractor/Supplier. Issuing the Contractual Letters/Correspondences to the Employers and sub-contractors.
Prepare, review, update and distribute quality plan and procedures
Ensures the internal and external services provided by the company meet high quality standards. Develop quality plans, programs, standards and procedures, in compliance with Company policies. Ensures overall quality control procedures in line with regulatory requirement and company standards.
Advise in the development to Quality policies and procedures and monitor all system inputs for adherence with the approved policies and procedures. IssueprojectqualityproceduresandprojectInspectionandtestplansandforms
Prepare the project overall quality assurance status.
Prepare the Supplier approval request and check the related document.

Monitor the key parameters related to customer service quality and communicate the observations to team members and take suitable measures to improve them further.
Conduct mock-audits inline with given guidelines from the manufacturer and evaluate the workforce.
Analyse the gap areas in customer service, discuss it with respective department and bring in suitable changes with appropriate measures.
Conducting quality check for 10% of the throughput every month.
Quality Meeting to be held every month with after sales team to understand the current customer satisfaction trend and fix the gaps for further enhancement.
Maintaining STLI scores upto 20.
Annual dealer audit preparations and execution.

Establish quality procedures, standards, and specifications
Collaborate with an organization’s purchasing manager to ensure raw materials from external suppliers meet quality requirements
Set and enforce standards for health and safety during work operations
Carry out research to identify ways to reduce waste and maximize resources
Ensure manufacturing processes are in compliance with both national and international standards of production
Conduct surveys to identify customer requirements and ensure they are being met by established quality standards
Proffer recommendations to company management on ways to improve on existing quality processes

Strategically interfacing towards supplier building strong and strategic supplier relationships
Monitoring and management of supplier performance
Responsible for the supplier base management and supplier performance within the global category
Explaining clearly about how eliminating process variation is a key to business improvement.

Presentation on Weekly and Monthly Quality function activities to the top management
Conduct the Quality review meeting – Organizing, tracking the effectiveness and closure of findings
Responsible to conduct internal Audit & Supplier Audit
Global responsibility of defined category area / key supplier

Prepare and reviews production reports and data.
Development and implementation of ISO 9001:2008
Conducting Process / Product audit at defined frequency to identify improvement areas
Drives the supplier development activities (e.g., supplier audits/assessments) to establish suppliers’ delivery capability and quality in collaboration with SQM’s

I am a strong, energetic leader who has the ability to energize, engage and develop people; without direct reporting lines
Strong technical expertise
A brand ambassador with a customer-driven attitude
Honest and hard-working; low on ego, high on integrity
Thirsty for challenge and driven to deliver extraordinary results
Committed to continuous self-development and developing others
Team player who thinks out of the box to come up with innovative ways to make us even better.

Responsible for developing and evaluating a annual Regional Quality Work plan which is designed to realise and complement the goals of the overall agency work plan and strategic directions.
Responsible for program development including addressing, in conjunction with the Regional Director, Program Manager and staff, identified gaps in agency compliance with standards and service goals.
Under the direction of the Regional Director and in consultation with the Divisional Development Managers and Program Managers actively explore opportunities for continual improvement of standards of service, organisational processes and practices.
Evaluate the performance of the Quality Department to facilitate performance management, merit increases, promotions, job transfers, disciplinary action, etc.

Manage Supplier Quality activities to ensure the quality of incoming materials.
Analyze organizational quality metrics and perform management reviews to evaluate results and recommend countermeasures to close gaps at the operational level.
Coordinate and manage continuous improvement activities related to quality including 8D’s, Kaizen events, Six Sigma projects, and other problem solving activities.
Develop and maintain an appropriate departmental budget and ensure the operation of the Quality Department within budget.

Responsible of Quality department’s Glass operation. In charge of operational KPI related to quality. RGA’s, PPM and Supplier Defects.
Overseeing Continuous Improvement projects targeted to achieve operational Metrics goals.
Provide Technical support service to both internal and external customers.
QC laboratory responsibilities including PPAP, QC Testing, certifications and calibration of instruments.

Ensuring Program Management to achieve key Milestone and Meet Business expectation.
Monitor customer satisfaction & maintain focus on prevention of customer complaints
Interfacing and Coordinating with Business Head, Cross function/Dept Head & Senior Delivery Leaders on the Quality & Business Operations.
Exposure to Business Plans(BP) & Key Performance Indicators (KPI) & assisting continues Improvement projects on degradation by Lean six Sigma
Support plant cost reduction & process projects through the use of various Quality tools such as DMAIC / Six Sigma methodology / SPC/ KAIZEN / 5S / POKA YOKE / Failure Mode Effects Analysis FMEA.
Developing Project charter and SIPOC (Supplier, Input, Process, and Output) Diagram for their Six sigma project.
Team facilitation & skills improvement.

Responsible for analysis and inspection of drive train prototype components during JLTV bidding trials.
Helped manufacturing facilities with analysis / review of product submission paperwork for model year change over.
Helped acquire manufacturing submission paperwork for stock products for model year change over, to keep QS-9000 documentation correct.
Manage the Quality Control department to ensure that customer.

Lead Quality Contact for Pharmaceutical/BRC/AIB/GMP/Customer/ISO 9001 Audits
Performing New and Existing Employee Quality/GMP/Food Safety Training
Quality Management Review Team Leader; Lead Auditor and Manager of the Internal Audit Team
Work Instructions (SOPs), Documents and Flowchart Creation;
New product review
CAPA Tracking, Investigation and Management
Auditor and Performance Tracking of Suppliers/Customer Satisfaction Surveys

Direct and coordinate the activities of employees engaged in the Quality Inspection of product, such as inspectors and engineer.
Observe data of inspected materials to detect defects or malfunction.
Conduct employee training in inspection work and safety procedures, or assign employee training to experienced workers.
Observe dimensions of products to verify conformance to specifications, using measuring instruments such as rulers, calipers, gauges, or micrometers.
Notify supervisors or other personnel of quality problems.
Discard or reject products, materials, or process not meeting specifications.
Prepare MIS report on daily basis.

Analyze and trouble shoot all quality issues found in Blackwell, Nicaragua, and Mexico. Provide the factory with feedback and guidance on how to proceed in a timely manner.
Review and provide feedback to Vendor complaints.
Review all customer returns, call out any major findings to the team.
Attend all weekly meetings and provide accurate and up to date information.
Submit all lab samples to the required testing facility.

Responsible for the quality of the products received from the suppliers.
Responsible for the operation of the freight forwarding.
Liaise with carriers on the booking of air and ocean shipments.
Logistic planning, allocation and forecasting.
Responsible for the maintenance of all the facilities.
Manage customer complaints.

To establish system and procedure as per ISO 9001:2008 System requirements
Set guidelines and formats for production workers to operate under.
Analyze production specifications and plant capacity data and performs mathematical calculations to determine manufacturing processes, tools, and manpower requirements.
Manage production personnel by recruiting, selecting, orienting, and providing training for employees.
Direct and approves designs and modifications in the production operations.
Setting up process quality module for proactive actions which start with pFMEA, Line Qualifications, Process audits to improve process & product yields.
Plan sequence of fabrication, assembly, installation and other manufacturing operations for guidance of production workers.

Responsible of leading the definition, execution and deployment of the strategic Quality Plan in conjunction with the leadership team.
Manage the Quality Management System including Quality Assurance, Quality Control, and Continuous Improvement.
Manage the preparation, implementation, and maintenance of the Quality Manual.
Develop and implement strategic projects to continuously improve the overall quality of products and processes.
Facilitate customer quality audits and inspections as appropriate to demonstrate compliance.
Manage the development and implementation of statistical feedback programs and attribute inspections required to effectively evaluate the Quality Management System.
Act as the management representative managing ISO 9001 certification activities including authority on ISO 9001 requirements.

Direct or coordinate activities of technical personnel involved in fabricating, modifying, or testing of structural quality for several projects.
Conduct or facilitate training sessions or seminars for betterment of staff work quality.
Manage all employee records and human resources activities for the site.
Work with staffing agencies to acquire new employees, traveling to various locations within the greater Phoenix area to interview qualified candidates.

Respond to customer quality concerns, lead containment and issue resolution
Led a team of 7 direct reports to implement plan to acheive zero defects
Improve customer non-conformances by 40 % in 4 years. Reduce scrap cost by over 16% in 3 years.
Led a cross functional APQP team of Operations, quality Product Engineers and development of new products using APQP methodology and PPAP.
Review /prepare and submit PPAP to the customer for approval.
Coordinated with engineering personnel regarding engineering changes,deviations, supplierdesigns and specification approval.

Acted as the SAP systems administrator for the contract logistics team at a Honeywell facility. Resolve all system related issues for K&N as the SAP super-user. Train all new and promoted employees on SAP as required by their function.
Work closely with the Honeywell cross-functionality team to ensure the 3PL was maintaining the core objectives of the repair and overhaul facility.
Answer all corrective action requests issued by Honeywell quality control and K&N corporate office.
Managed all aspects of obtaining and maintaining AS9100 certification.
Work with supervisors to implement and monitor all continuous improvement projects and RCCA solutions, focusing on associate accountability and process improvements.
Acted as backup to the Branch Manager of the site.
Maintain KPI metrics for all departments in the contract logistics in the site, from overall performance to departmental performance for Safety, Quality, Delivery, Productivity, Cost, and KAIZEN/Continuous Improvement events.

Review and analyze employee works comply to the service policy agreement.
Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of quality improvement, or policy change.
Appoint team heads or managers and assign or delegate responsibilities to them.
Direct human resources activities, including the approval of human resource plans or activities, the selection of staff, or establishment or organization of the technical department.
Prepare or present reports concerning work quality, SLA, improvements, targets achieved, or other items the overall service quality of the firm.
Interpret and explain policies, rules, regulations, to clients and internal team.
Make presentations regarding policies and programs.

Develop and Implement corrective action plans according to survey results per Medicare, Medicaid and Internal corporate surveys
Advise Managers on resolution of customer complaints regarding care issues.
Oversee the budget, ordering and delivery of medical supplies for 300 patients
Directly oversee the staff education for Electronic Medical Records implementation and updates

Effectively enable communication between CEO, MD and staff.
supervising and handling office operations.
Track safety and infection control as part of Quality Assessment Performance Improvement Program.
Prepare yearly operational or risk reports for management analysis.

Research and analyze customer design proposals, specifications, manuals, or other data to evaluate the feasibility, cost, or maintenance requirements of designs or applications.Responsible for the appearance and perceived quality and of all consumer appliances designed, developed and produced by mabe from IDO concept until production.
Educate, direct, supervise and evaluate patient care and documentation by nursing and interdisciplinary team members
Perform in depth medical record audits utilizing results to direct education and performance improvement
Ensure adherence to standards of care, and professional practice guidelines.

Implement organizational policies and procedures for the program
Identify areas for process improvement
Ensure compliance with Medicare Conditions of Participation
Prepare activity reports to share with other managers of the status and implementation plans of programs, services, and quality initiatives.
Establish work schedules and assignments for staff, according to patient workload
Oversee the orientation and training of staff including interdisciplinary team members
Review and analyze program data to improve service utilization for direct patient care.

Process Improvisation
Maintaining Client Updates
Audit of calls
Training & Feedback
Publishing Daily & Weekly Reports
Managing Campaign Deliveries
Content Generation Uploads & Auditing