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Andrew Smith


287 Custer Street, Hopewell, PA 00000

andrew_smith@example.com

(000) 000-0000

Professional Summary

Trustworthy, dependable, responsible Assistant, providing ongoing support. Dedicated, tireless professional with a keen ability to maximize both time and business efficiencies.  Well-organized with a keen attention to detail. Analytical, detail-oriented leader adept at multitasking within a fast-paced environment. 

Employment history

Quality Auditor, Lehner Inc. West Paul, Georgia
Nov. 2014 – Present
  • Inspect materials, individually, to detect defects or malfunctions.
  • Recommend or implement measures to motivate employees and to improve production methods, equipment performance, product quality, and efficiency.
  • Confer with management resolve worker problems, complaints, or grievances.
  • Maintain operations data,  and prepare reports of production results.
  • Requisition materials.
  • Interpret specifications, job orders, company policies and procedures for new employees training under me.
  • Confer with other supervisors to coordinate operations and activities within or between departments.

Sandwich Artist, Roob-Kassulke. New Sulema, South Dakota
Oct. 2013 – Nov. 2013
  • Check raw ingredients for maturity or stability for processing and finished products for safety, quality, and nutritional value.
  • Develop new food items for production, based on consumer feedback.
  • Inspect food processing areas to ensure compliance with government regulations and standards for sanitation, safety, quality, and waste management standards.
  • Greet guests in waiting areas.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Take and prepare to-go orders.
  • Operate cash registers to accept payments for food and beverages.

Hostess/Server, Wiegand, Oberbrunner and Luettgen. West Dana, Oklahoma
Feb. 2013 – Mar. 2013
  • Greet guests and seat them at tables or in waiting areas.
  • Provide guests with menus.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Operate cash registers to accept payments for food and beverages.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers’ concerns are addressed.
  • Inspect dining and serving areas to ensure cleanliness and proper setup.
  • Assist with preparing and serving food and beverages.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Write patrons’ food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
  • Clean tables or counters after patrons have finished dining.

Education

South Frami, Lake Lyndon, North Dakota
Some College, Family and Consumer Sciences

The Hills Academy, Lake Levi, Nevada
High School Diploma, Jan. 2008

Skills

Self Motivator

Leadership

Communication

Auditing

Excel

Microsoft Office

quality auditor

  • Joined As an associate at Ascent Business solutions
  • Promoted As an Quality auditor Through IJP.
  • ED professional.
  • Recommend improvements in processes, people, systems and structures, to reduce waste and continuously improve performance. 

quality auditor

  • WORK AS A QUALITY AUDITOR FOR RECORDED CALL.
  • THIS PROCESS ARE RELATED TO INSURANCE POLICY FOR ALL VENDER IN INDIA.
  • Provide timely updates of work planning, work in progress, and summaries of work completed, records observations, make recommendations.
  • Assist in ensuring compliance policies are managed correctly and efficiently and provide recommendations and direction to relevant persons as necessary.

quality auditor

  • Check parts to make sure they are up to standards
  • Make sure the parts are labeled correctly 
  • Check paperwork
  • Measure parts to make sure they are up to standards 
  • Make sure people are trained on the parts they are running 

quality auditor

  • Handling styles from Design stage till final dispatch. 
  •  Setting up of new vendors for factory evaluation. 
  •  Daily updating the concern merchants regarding Production and Samples status 
  • Line setting during line walk and trained factory personnel according to the  best practice in the industry 
  • Ensuring the timely delivery of the goods and also help them to achieve better quality with optimum output 

quality auditor

  • Auditing analyst’s analysis on data.
  • Make sure analysts comply with policy when analyzing.
  • Attend meeting with client to report any difficulties faced by analysts.
  • Create a weekly quality report of analysts.
  • Create a weekly assessment for analysts to refresh with the policy.
  • Attend meeting with analysts to make sure the decision made is correct based on policies.

quality auditor

  • Inspect, test, and sample materials or assembled parts or products for defects and deviations from specifications.
  • Observe and monitor production operations and equipment to ensure conformance to specifications and make or order necessary process or assembly adjustments.
  • Discuss inspection results with those responsible for products, and recommend necessary corrective actions.
  • Discard or reject products, materials, and equipment not meeting specifications

quality auditor

  • Daily call audits and feedback 
  • Conducting training session and refresher for CSR. 
  • Conducting refreshers on soft skill and product/process. 
  • Responsible for preparing all the necessary documents of Internal and External audits. 
  • Preparing review and MIS reports

quality auditor

  • Conducting regular quality audits for all the commodities that DSCI Sourcing supports the Sourcing & Operations Team.
  • To validate the Buy to Receipt, Release to Pay policies / Compliance across various regions.
  • Reporting accuracy % for assigned processes on a regular basis.
  • Identifying the root causes for the complaints/escalations received in the process and adding the required controls to the audit parameters.
  • Conducting effective monthly connects with Customers/Clients to review the dashboard and the actions should be in collaboration with Operations/Processes.
  • Work towards improving efficiency and quality of the work

quality auditor

  • Perform Quality Engineering Audits of DVs, PPIR, Alerts & AIMS on JLR Programs.
  • DFMEA Quality audits on JLR Foundation/Programme DFMEAs.Quality History & Boundary Diagram with Interface Analysis 
  • Prevention/Detection identified with Engineering statement or standard references.
  • Each Actions are (briefly) described, rather than just numbered
  • Function/Requirements of process are listed.

quality auditor

  • Monitor sales calls on nice made by the agents
  • Check whether the agent has followed proper call flow as per the check list
  • Mark the agents on the calls and inform of any area of improvement
  • Report directly to senior manager quality

quality auditor

  • Auditing work orders, inspecting pre/post production. 
  • Audit assembly, color, weight, RFID, defects.
  • Perform parametric wall thickness as well as use micrometer to keep production within specifications.
  • Perform impact testing to ensure durability. 
  • Audit serial numbers and maintained a track of percentages of rejected production. 
  • Audit railcar raw material and performed melt index testing to determine flow rate. 
  • Logged all information into Microsoft word and excel files as well as hard files.

quality auditor

  • Inspect vehicles for defects such as dents, scratches, torn leather, and loose or missing parts to ensure top quality.
  • Use measuring instruments such as gauges to verify conformance to specifications.
  • Notify section leader or supervisors of repetitive findings to be reported back to line
  • Work closely with re-workers to make sure defect is corrected
  • Enter findings into IPSQ
  • Participate in 6S

quality auditor

  • Ensure to comply with all the quality parameters at any point of time in the organization
  • Ensure all the quality specifications are according to the organization policy.
  • Ensure compliance of quality parameters for external clients and quality certification standards as may be applicable to the organization.
  • Prepare quality audit report and review at periodic intervals to track the progress after the audit.
  • Provide report for non-compliance on all aspects of quality assurance and bring it to the notice of the key persons responsible for such functions in the organization.

quality auditor

  • Identify process improvements to enhance efficiency, effectiveness, quality and training processes
  • Document and report any errors in customer service (MAGIC)
  • Generate monthly reports and audit findings
  • Assist in the creation of Standard Operating Procedures (SOPs)

quality auditor

  • Evaluates output of US RN Voice Agents based on the prescribed Quality Guidelines of the Statement of Work (SOW) as mutually agreed on by Accenture and the client. 
  • Works collaboratively with the SOW Leadership in ensuring that continuous quality improvement processes are in place to meet the mutually agreed on Quality/Accuracy service delivery targets. 
  • Responsible for providing support to the clinical and client teams performing services that support the promotion of quality member outcomes, optimization of member benefits, and the promotion of the effective use of resources. 
  • Supports and reinforces the procedures that ensure adherence to medical policies and member benefits and the provision of medically appropriate, high quality, and cost effective services.
  • Responsible for Transactional Monitoring and Reporting; Process Documentation; Creation and Implementation of Process and Continuous Improvement Initiatives.

quality auditor

  • Evaluate approved application/documents if it follows the rules and policies implemented by the company.
  • Analyze customer details if the encoding is precise and correct based on the customer  application.
  • Providing correction and explanation for error committed.
  • Collect and present data to management and Regional CommOps in reports and weekly business reviews

quality auditor

  • Performing quality audits and find out areas of improvement for the team
  • Monitor and check quality for email or phone support for assigned LOB/ region
  • Deep dive and analyze to find trends and root causes of errors to give feedback on site or agent performance
  • Provide quality intelligence to help LOB managers optimize support logic and insights to the training team to bridge the knowledge gap
  • Report on weekly quality metrics
  • Work in tandem with LOB / QA managers to improve their error rate for better feedback mechanism
  • Identify root causes and improvement opportunities in training, process and policies

quality auditor

  • Inspect materials, individually, to detect defects or malfunctions.
  • Recommend or implement measures to motivate employees and to improve production methods, equipment performance, product quality, and efficiency.
  • Confer with management resolve worker problems, complaints, or grievances.
  • Maintain operations data,  and prepare reports of production results.
  • Requisition materials.
  • Interpret specifications, job orders, company policies and procedures for new employees training under me.

quality auditor

  • Study customer provided tech pack & specification to be followed in production.
  • Sew garments, record required alterations and instructions on tags, and attach them to garments.
  • Maintain garment drape and proportions as alterations are performed.
  • Start machines, monitor operations, and make adjustments as needed.
  • Study guides, samples, charts, and specification sheets; or confer with supervisors or engineering staff to determine setup requirements.
  • Record information about work completed and machine settings.
  • Examine and feel products to identify defects and variations from coloring and other processing standards.

quality auditor

  • Supervise the customer service employees to ensure adherence to quality standards, proper procedures, correcting errors or problems. 
  • Perform weekly reviews and identified areas of outstanding achievements or need for improvements and issued audit reports.
  • Perform root cause analysis with direct correlation to audit findings with a focus to improve the overall business.
  • Train employees in company policies and quality process.