Quality Assurance Associate Archives

On an occasional basis, when the Center Quality Manager is absent, the Quality Associate may be required to perform the following duties:
Performs all product release activities.
Documents, investigates, and performs root cause analysis for deviations and customer complaints, specifically in how they relate to the safety of the donor and the quality of the product.
Review of equipment records and DMS information if applicable to approve out of service machines for use.
Review and approval of deferred donor reinstatement activities.
Perform a review of lookback information
Waste shipment review

Ran diagnostic software to quality assure new and refurbished phones work as intended.
Worked with a variety of phones, mobile operating systems, and service providers to coordinate client needs.
Assist the Center Quality Manager to ensure that SOPs are followed and regulatory requirements are met.
Performs a review of the documentation of unsuitable test results and the disposition of the associated units.

Internal Auditing
Perform Weekly employee observations.
Participate in the Quality Assurance meetings and be part of the Quality Assurance team.
Assist the Center Quality Manager to ensure that cGMP regulations are followed.

Perform daily donor record file review.
Perform equipment quality control review – daily, weekly, monthly, semi-annual and annual.
Perform a review of donor center records.
Perform weekly review of equipment incident logs.
Verification and release of sample shipment.
Perform Staging of plasma for shipment.
Inspection and release of incoming supplies.

Participated in the recruitment of contract hires in the Call Centre.
Analysed/audited social media interactions, emails, voice clips, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the Call Centre.
Provided structured and timely recommendations; verbal and written feedback to Call Centre consultants, Call Centre leadership.
Developed and conducted targeted group coaching sessions for consultants that addressed Service Quality deficiencies.

Review of Batch Documentation involved in the process of Influenza Vaccine manufacture.
Investigate quality related non-conformance issues.
Using effective problem solving techniques to overcome quality related issues.
Working with manufacturing in order to resolve quality issues.
Conduct managed process improvement activities.
Advising on ways to continuously improvement GMP across manufacturing departments.

Assure stability of various Products for our Hedge Fund Clients before sending build to them.
Enhance Test Cases, by applying business knowledge to Test Scenarios.
Creation of Various Business Use Cases and Test Cases according to Client’s requirement.
Part of SDLC & STLC Team

Run automation tests using HP ALM Quality Center and LabWare/LIMS for Pfizer to validate pharmaceutical information.
Review complex LIMS configuration requirements to ensure tests cover all configuration requirements.
Attend SDLC Scrum meetings to
strategize Best Practices, Test Planning and Execution.
Create standard operating procedures and work instructions to assist with on-boarding new team-members.
Complete necessary HIPAA and regulatory compliance training.

Performs varied and complex administrative tasks, involved in checking and verifying files, work and information processed by other Employees.
Employs knowledge of Retail business line processes, procedures and typical business practices to evaluate files.
Make recommendations to management for improvement in processes related to files or areas of evaluation.
Hold Evaluation

Contracted to work on TN Vision Integration Platform Project for Xerox as Quality Assurance Associate.
Is actively involved with APAC (Asia Pacific Leadership) to align our SOPs and adopt the best practices as per the local target audience.
Analyzed, Assessed and updated Standard Operating Procedure for three ops departments with a focus on:Adopting the SOP for better system usability (Incorporating Salesforce).
Minimizing Cash-Loss for the company.

Identify areas and advocate for automation to improve testing and organizational efficiency
Using metrics, demonstrate operational efficiency and return on automation investment
Mentor, evaluate, and provide leadership to QA
Help plan and design test strategies and QA procedures
Participate in the review of project deliverable including requirement specifications, functional design documents and technical design documents

Executed manual test scripts/cases and reported results.
Documented, reported, and retested defects.
Effectively communicated testing activities, status, and findings in both oral and written formats.
Consulted with subject matter experts to formulate testing plan outlining the scope required to tests specific business process.
Communicated status of each working phase to management on scheduled basis.
Reviewed acceptance criteria (i.e. behaviors) for accuracy, clarity, and completeness.
Worked closely with developers, Project Managers, and Business Analyst, and team members to deliver high quality solutions to business problems.

Actively involved in the initiation of BPO of four ops department including Customer Services, Dispatch, Partner Services and Support Email.
This includes initial training for the BPO support staff (trainers, Supervisors and QA) and floor support
Initiation of QA at BPO for the entire department.
Trained initial and successive batches for Customer Services at BPO.
Conducted floorwise assessment after the first batch to establish our base standard for Customer Services resource.
Currently involved with BPO QA team for weekly QA calibrations for Customer Services department.
Also working with BPO QA team to constantly improve Customer Services quality by enhancing agent-customer communications.

quality assurance associate