quality analyst

  • Test case writing. 
  • Publishing Test results globally. 
  •  Analyzing Test results. 
  •  Raising Defects against the Product for Test Failures.
  •  Testing the product on mobile devices. 
  • Strong familiarity with IPhone and android operating systems and applications.
  • Experienced with testing across multiple operating systems 

quality analyst

  • Monitored inbound and outbound calls made by employees to provide constructive feedback through one-on-one coaching
  • Participated in weekly and monthly meetings with clients and stakeholders to do calibrations, business reviews and discuss quality initiative resulting to projects
  • Created and revised procedures, checklists and job aids to reduce error disputes
  • Produced quality reports formatted in compliance with data quality standards

quality analyst

  • Created and revised procedures, checklist and job aids that resulted in process consistency and reduced error disputes.
  • Integral member of an electronic delivery project to reduce the production of mailing paper statement that led to cost savings.
  • Problem resolution root cause analysis.
  • Identifying issue using SQL Query and write a different effective query to obtain a maximum QA Result

quality analyst

  •  Quality Assurance Analyst for a Cable TV account(inbound and outbound support) 
  • Support operations to ensure quality in every calls
  • Conducts call calibration with operation making sure every need has been met 
  • Sales Validation 
  • Strategic alignment with operations for new policies and procedures cadence to company’s business conduct 

quality analyst

  • Worked as part of scrum team and sprint meetings to complete the cycle on time. 
  • Involved in creating test cases and execution of test cases based on both positive and negative testing scenarios
  • The defects will be raised via Atlassian JIRA v6.0.7 tool. 
  • Web Service testing is done via SAOP UI.
  • Responsible for reporting the issue log to the team lead and in weekly calls. 
  • Responsible for attending project meetings weekly to report the project testing status based on the sprints. 
  • Checking Regression Test reports 

quality analyst

  • Rating multiple types of google ads
  • Researching on multiple platforms and providing feedback/comments to google for various ads and Landing pages.
  • Develops solutions for problematic areas or situations, such as soft or poor load-bearing materials or saturated soils.
  • Protects quality and safety by informing team of road boulders to be removed in order to prevent deformation over time.
  • Tests compaction until it meets the required standard.

quality analyst

  • Develop and maintain Quality Assurance procedure documentation.
  • Evaluate large data amounts from different sources and develop useful summary reports.
  • Interact with various resources at work space like business, development as well as analyst teams.
  • Tools Used: Redmine, Bugnet, Bugzilla, Mantis Bug Tracker, Asana(project management), Pivotal Tracker(project management) 

senior quality analyst

  • Involved in analysis of business requirements.
  • Designed test scenarios and test scripts to channelize comprehensive tasks to be performed.
  • Set up test data, executing, reporting and tracking defects for each possible functionality.
  • Coordinated Interaction with client and project effectively in daily status meetings and handled status reports.
  • Productively participated in peer reviews with the aim to enhance self and team members’ working standards.
  • Involved in Database testing using SEP tool.

quality analyst

  • Complete the test case creation and execution
  • Collaborate with field staff or customers to evaluate or diagnose problems and recommend possible solutions. in accordance with project scope or delivery dates.
  • Reduced defect rate ~10% by streamlining processes upon scrutiny of Customer operations  performance center guidelines and trend analysis of self-audits
  • Increased unit’s quality score by 30% (from “not meeting) M expectations” to “exceeding expectations” in one quarter)

quality analyst

  • Understanding, analyzing and streamlining test requirements. 
  • Worked as Project coordinator over 2 years.
  • Developing and implementing test plans and test cases with corrective actions, significant cost savings and fault-free audits,
  • UI testing over more than 700+ live sites.
  • Tested 300+ WordPress themes, 500+ live websites.
  • Part of wordpress.org as a support team member.
  • HTML email templates developed and tested. 

quality analyst

  • Understand business and functional requirement.
  • Design test scenarios, test cases and provided estimates in test plan preparation.
  • Raise and track defects using defect tracking system like Jira and report defects to software developers.
  • Publish daily status report to stakeholders.
  • Effectively using tools like Charles Proxy and Postman to efficiently detect the error code or API error.
  • Black Box Testing, Smoke, User Interface, System and Regression Testing.

quality analyst

  • Ensured deliverables & satisfied requirement specifications defined by SLA & SOW
  • Conduct training sessions for the peer groups to enhance their performance
  • Be a knowledge center and helping the team with billing issues.
  • Motivate team to achieve desired Quality and Production targets with TAT
  • Support and monitor day-to-day work processes and meet production and Service Level Guarantee
  • Performs any other duty assigned by respective Operations Manager
  • Coordinate with Admin & MIS departments to arrange transportation & Shift changes wherever necessary.

quality analyst

  • Setting up projects from scratch 
  • Continuous Delivery
  • Quality isn’t one persons responsibility 
  • Automate keeping in mind cost vs benefit Infrastructure As Code 

quality analyst

  • Responsible for Framing and executing Test cases. 
  • Performed Comparison Analysis, Bug Reporting. 
  • Keyword Analysis. 
  • Single point of contact between the teams and client to communicate any new fraud patterns and enhancements needed in the tools to increase the productivity 

quality analyst

  • Update automated test scripts
  • Performed migration testing.
  • Design test Cases, scenarios, scripts, or procedures.
  • Identifying new trends to spot fraudsters easily 

quality analyst

  • Performing Root Cause Analyses to determine trends, challenges, and improvement opportunities. 
  • Regular briefings and Dip checks for process improvement. 
  • Active participation in Calibration sessions with the team. Responsible in business analysis and creating decision support reports for the leadership team 
  • Follow predefined support procedures and policies to identify the fraudsters 
  • Master the use of our support channels, processes & tools 
  • Identify and report Partner/user issues & feedback through appropriate channels. 
  • Pro-actively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate, and customer satisfaction 

quality analyst

  • Coordinate user or third party testing.Development.
  • Designing API using Express,Node and Mongodb
  • Creating Database Schema,Documents and writing Queries and Aggregations to fetch data and preparing API.
  • Writing server side rendering scripts using pug.

quality analyst

  • Performing task assignments according to client’s request.
  • Provide training for the new joiners
  • Ensure to meet the quality as per clients request.
  • Resolve customer queries, and enhance maximum customer satisfaction. 
  • Administrative assistant on event management.
  • Capable on working on Content Management Systems, WordPress.
  • Provide quality customer service on every inbound and outbound calls.

quality analyst (lease department)

  • Prepared monthly reports on Quality and Compliance for Team Leaders and Management.
  • Provided both verbal and written feedback to Customer Service Associates and Team Leaders regarding audit and monitor results.
  • Summarized property and lease file documents in compliance with client-defined standards.  Ensured property and lease data are accurate as compared to the lease files.
  • Reviewed abstracted leases to assure charge amounts and dates are accurate.
  • Analyzed complex information regarding leases for over 5,000 royalty owners for eg. H&M, J.Crew & Buffalo Wild Wings  (BWW) including lease agreement expiration dates, and percentage of lease ownership by various stakeholders.
  • Worked with managers and staff regarding lease issues and interpretation of lease documents
  • Conduct detailed audit of the CAM, insurance, tax and other financial aspects under lease abstract.

senior quality analyst

  • Error checks are performed at the middle and end stages of the project to ensure correctness of the final result.
  • A structured process is followed to obtaining, imparting and utilizing client feedback each time so that the same errors are never repeated.
  • Performance Testing using Jmeter for the last 2.5 years 
  • Functional Testing.

quality analyst

  • Responsible for auditing claims processed by employees for the top clients in Absence management process like Verizon, Amazon, Boeing, Coca cola etc. 
  • Conducting regular feedback session for every employee.
  • Conducting weekly Quality calibration sessions with Operations.
  • Generating regular dashboards and sharing it with Operations and Quality heads. 
  • Audit claims, calls, emails or chats done by the employees. 
  • Updation of SOP’s, quality standards and guidelines as per client requirements or instructions.
  • Ensuring to attend Con-call with Operations and Clients to discuss the areas of opportunities, improved areas and process suggestions etc.

quality analyst

  • Maintaining the code for different internal java APIs to support the product.
  • Preparing test data for automation.
  • Regression Testing and analyze automated generated report.
  • Regular interaction with customers to get functional queries resolved and understanding the functionality properly. 

quality analyst

  • Administer tests to assess whether engineers or operators are qualified to use equipment. 
  • Perform Smoke Testing, Functional Testing, Regression Testing and Exploratory Testing.
  • Stand-up meetings and backlog grooming for different teams.
  • Developing Automation Framework.

quality analyst

  • Go through the software requirements and contribute in the product planning and development.
  • Divide the component into smaller tasks.
  • Coordinating with different teams and project managers to help develop the product right.
  • Write automation test scripts/cases based on the requirements.
  • Maintaining old Test Scripts in Automation Code and adding new Tests in the regression suite.
  • Execute manual and automation test cases and system testing.
  • Detecting bug and communicating defect using tool JIRA and Extent Reports.

quality analyst

  • Used to take team huddle with my colleagues (Quality) and also with the team of assigned agents as per the process updates and requirements. 
  • Used to conduct Mock Calls for new hires. 
  • Used to design training module about the Quality Parameters according to the process updates. 
  • Used to participate in training on V&A and Process Content along with Asst. Manager Quality & Training. 
  • Used to do call calibration with entire Quality team bi-weekly. 
  • Used to discuss entire month’s report in a review session with the Manager at the end of every month. 

quality analyst

  • Responsible for deep diving on error trends to formulate comprehensive action plan.  
  • Consult with managers or other personnel to resolve problems in areas such as performance, output quality.
  • Quality auditors transacts with associates, SME’s and team managers and discusses identified areas of opportunities to improve quality and compliance scores. 
  • Ensure ongoing compliance with quality and industry regulatory requirements. 

quality analyst

  • Develop and execute test plans to ensure that all objectives are met.
  • Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.
  • Identify and remedy defects within the production process.
  • Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
  • Compile and analyze statistical data.
  • Draft quality assurance policies and procedures.
  • Investigate customer complaints and product issues.

quality analyst

  • Test in and out of products with understanding at a deep level
  • Test system modifications.
  • Develop testing programs that address areas such as database impacts, software scenarios, negative testing, error or bug retests.
  • Document software defects, using JIRA, and report defects to software developers.

quality analyst

  • Identify, provide feedback and thereby improve process knowledge and soft skills of agents
  • Online/offline monitoring of agent chats to audit and scrutinize.
  • Responsible to publish daily reports on quality deviations.
  • Led internal calibrations with Quality and Operations team and ensured consistent scoring.
  • Responsible for being objective liaison on behalf of client to the vendors.
  • Actively used Quality management system to compile, track and trend agent performance. 

quality analyst

  • Search Optimization and Ad Campaign Strategy specialist for the marketing needs of advertisers. 
  • Targeting Ads to specific demographic Audiences across multiple networks and social media.
  • Create Attractive, Concise and Innovative Ads to capture consumers attention. 
  • Ensure Optimum  and timely results