quality analyst

  • Responsible for maintaining competitive pricing against the competitor websites by providing best prices for the customers.
  • Achieve monthly targets on a consistent basis and improve the team’s overall metrics.
  • Manage critical Business Tickets on a daily basis and resolve it within the stipulated ETA.
  • Analyze the competitor brands and products to identify market trends and implement changes to the Process Guidelines to improve the team’s metrics.
  • Provide technical solutions to the sellers tied-up with Amazon. 

quality analyst

  • Responsible for supporting the planning, design and execution of system testing on simple to complex implementations.
  • Working collaboratively with the Development Team to execute and validate test cases based upon system requirements.
  • Point of contact for all the co-working teams and  responsible for supervising, managing all the dead lines.
  • Performed security testing using Burp-suite 

quality analyst

  • Monitor and rate calls and chat conversations to ensure that the operations are aligned with the US Laws and Regulation.
  • Gather and Analyze Peer-to-peer audit to further filter the audits we are submitting, this is to establish that we, as a team are calibrated in tackling certain call scenarios.
  • Creates and maintains Macro-enabled forms relating to tracking BST samples applicability, BST calibration and P2P form.
  • An active member of LEAD Work stream that aims for our colleagues to own their growth and development inside and outside the GRPA organization.  

quality analyst

  •  Major focus on achieving value for a Customer Quality. 
  • Identification of risk and control the requirement of risk.
  • Improving Production performance by using modern techniques like 5S, Six Sigma, Kaizen, 7-QC Tools.
  • Efficient in problem solving and root cause analysis by using various 7 QC Tools and raise the corrective and preventive action report for the issues.
  • Reducing Errors by maintaining Check sheet.
  • Checking ESD Checklist.

quality analyst

  • Understand the functional and technical documents provided by the client. 
  • Study the requirements for desktop and mobile applications developed 
  • Identified and tracked defects with Redmine 
  • Designed testing scenarios for usability testing.  
  • Involved in Writing, developing, executing & verifying Test Cases. 
  • Emailer testing using online tool mail chimp 
  • Performed performance testing using j-meter 

quality analyst

  • Delegate and monitor work load on a monthly basis. 
  • Prepare and host listening sessions with clients. 
  • Plan study of work problems and procedures.
  • Monitor calls and handle compliant tracking. 
  • Analyze data gathered
  • Resolve customers’ service or complaints by reviewing activities.
  • Recommend improvements in products, customer services skills, knowledge, and procedures to prevent future problems.

quality analyst

  • providing training, evaluation and procedures for new recruits and support team 
  • providing conclusive solutions for direct business to business operations 
  • providing reports regarding customer satisfaction and improvement plans to enhance the quality of support services. 
  • evaluating new candidates and testing their knowledge during and after the training
  • assisting management team in diverse matters and substituting management members when in need  

quality analyst

  • Maintain the Span level data, with all the CPMs updated, which is discussed in the Weekly Supervisor Meet.
  • The responsibility was to audit internal calls to ensure that the quality parameters were kept in   place
  • Conduct Joint Monitoring Sessions and Internal calibrations with Quality and operations to ensure consistency and accuracy in Quality Monitors.
  • Maintain effective Coaching for various teams, do the follow up basis the feedback and strive for Continuous improvement.
  • Ensuring 100% compliance with various policies.

quality analyst

  •  Generating Regression Test scripts by extracting the requirements that need to be tested from available documentation and/or liaising with the relevant people. 
  •  Developed Jenkins Jobs which helps to build the runs at preferred Intervals , so that defects can be easily noted after each deployment . 
  •   Performed Smoke, Functional, System Integration, Retesting, Regression testing . 
  •  Thoroughly involved in different types of testing’s like Smoke, GUI, Functional Testing, System Integration Testing, Re Testing, Regression Testing, and Browser Compatibility Testing. 
  • Strong Commercial testing experience in Web Applications, ERP and Client/Server applications 
  • Handling of Regression Suits and Handover of application post production release 

quality analyst

  • Create test plans, prepare test scenarios and test cases for integration tests and system integration testing, prepare test data. 
  • Test execution, manage bugs in citrix, regression test and retesting after fixing all bugs. 
  • Create an automation script using vbScript in QTP.
  • Record the test result and measure the performance by creating virtual users. 

quality analyst

  • Good understanding of the application with its end to end flow 
  • Know how to manage time effectively 
  • Effective communication 
  • Driving for results

senior quality analyst

  • Interacting with the Global suppliers for the defect parts received to the Facility which are not meeting the Engineering standard, Drawings requirements.
  • Performs the Quality disposition globally and execute the final decision on the defect parts through SAP QM.
  • Implementing the defect analysis to the non-conformance pats in the quality inspection, Ensuring corrective action report (CAR) to the suppliers for the defects during inspection
  • Working on the 8D reports provided by the supplier / Ensuring the tracking of shipment during the parts return to the supplier as per their request
  • Follows QMS policies and documents to meet the Inspection Quality Audit (IQA), Working on the IBM main frames / customer back orders, Handling the 6 Sigma project to improve the process.
  • Continuous interacting with teams from all over the facilities and acted as a primary responsible for rejecting the failed parts from MORTON, USA facility to supplier from all over the world.
  • Creates and manages the dashboards for the Supplier reporting and team meeting using Tableau / Power BI tools.

quality analyst

  •  Provided quality assurance from every stage of product development process, from manufacturing to packaging using standard inspection methods at AQL (Acceptance Quality Limit) 0.40 & 0.25. 
  •  Experience of working on projects with customers like SAMSUNG & RELIANCE JIO . 
  •  Built strong rapport with clients to facilitate efficiency and productivity. 
  • Creates and maintains internal data reporting tool for Tracking, Trending and High Level overview of Quality Information.

quality analyst

  • Making of Test Cases / SRS / Test Planning / RTM / Test Stories 
  • Verifying the product if as per the client requirement or not
  • Use of Tools for Testing like Selenium Webdriver, Selenium IDE, Jmeter, LambdaTest and Appium
  • Verifying the Performance and speed of the services and Websites

quality analyst

  • Handles 2 Line of Businesses for Collections Accounts with more or less 500 agents.
  • Facilitates client calibrations (Internal and External Calibrations).
  • Ensures that all metrics and standards set by the Clients in terms of Quality and Compliance being met.
  • Monitors and ensures that all Quality key performance indicator goals are achieved by the Operations team.
  • Initiates action plans for team improvement.Coordinates with all departments to establish consistency.
  • Quality Presentations (Reports/Actions Plans).Client meetings.
  • Generates and sends pivot/reports to Operations for easy tracking of program’s performance (Daily, Weekly and Monthly Quality Reports to the whole team and clients).

quality analyst

  •  Performed root cause analysis using 7QC ( Quality Control Techniques ) to determine core reasons of failures & errors in a process. 
  •  Collaborated successfully with cross-functional development teams to design and manufacture new products and eradicate bottlenecks and problems at hand. 
  •  Continually improved methods and procedures for keeping the process in check using SPC ( Statistical Process Control ) methods documenting (Control chart, In process Check Sheets, Finished Goods Inspection Report) and workflow techniques. 
  •  Collected and modeled data to evaluate trends using Excel, R & Python . 
  •  Used Excel & Powerpoint to create presentations, flowcharts and graphs to prepare for various meetings. 
  •  Partnered with management to create, develop and implement quality initiatives, resulting in decreased downtime & error rate and monitored the improvements by collecting FPY ( First Pass Yield ) data. 
  •  Developed and Audited practices, programs and metrics reporting systems to ensure optimal efficiency. 

quality analyst

  • Involved in Framework Development.
  • Identified the test cases to be automated and performed data driven testing and GUI Checkpoints using Selenium and enhanced
  • the overall functionality of the application.
  • Involved in the project team, which focused on testing and dealing with process, tools and best practices.
  • Involved in identifying the E2E scenario & Creating the Reusable methods & Generic methods.
  • Written test scripts using Web driver.
  • Hands on Windows platform

quality analyst

  • Used to conduct refresher training when required. 
  • resolving the quality issue.
  • maintaining a sop for proper checking method.
  • in JBM quality issues were decreased by 52%

quality analyst

  • Created and revised procedures, checklist and job aids that resulted in process consistency and reduced error disputes. 
  • ensure a quality production.
  • not loosing a single defect.
  • coordinating with seniors and team members.

quality analyst

  • Create test cases on e-learning product and closely work with instructional designers and graphic designers.
  • Handling client calls and adhere to the standards on their Elearning products.
  • Ability to constantly adapt and integrate new/changed policies that occurs weekly to monthly. 
  •  Led process improvement projects that helped operations meet and exceed quality standards and streamline processes to reduce cost

quality analyst

  • ensure the quality of the product.
  • comparing the quality standards.
  • calibrating the equipment.
  • maintaining the record of checked parts.
  • defected parts to be send to quality control department.
  • maintaining a team.
  • clear line observation.

quality analyst ( sme)

  • Mentored team members and coached them to maintain quality and productivity independently.
  • Assisted team members for secondary research 
  •  Passed training with the top quality score within a group of 24 entrants
  • Mastering quality control of high volume contents in a multitasking and rapidly-changing environment
  • Enforcement of policy to maintain a quality and friendly user experience for client platform
  • Provide support and mentor to new colleagues with familiarity of policies to maintain a healthy team work environment
  • Maintains a quality score of 99.7% and over 100% of expected production

quality analyst

  • To test designs of website
  • To test the Website of various genres like ERP, Online forums
  • · Have done testing of various websites in all cross browsers and responsive modes.
  • Tested Payment transaction applications

senior quality analyst

  • Proofread, edited, and evaluated user reported edits/issues by performing detailed attributes review of local business and align with established guidelines.
  • Managed quality assurance program including on internal audits and customer surveys.
  • Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
  • Liaised between quality control and other operations department to improve the accuracy.

quality analyst

  •  Participates in design monitoring formats and quality standards. 
  •  Performs monitoring and provides trend data to site management team as per the requirements of the process.
  • Participates in customer and client listening programs to identify customer needs and expectations.  
  • Provides actionable data to various internal support groups as needed. 
  • Provides feedback to call center team leaders and managers . 

quality analyst

  • Supervise the work of executives, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Testing the product on Web Application.
  • Tested web application in waterfall and agile development process.
  • Experience in different types of testing like, Black box testing, White box testing, functional testing, system testing, GUI testing, regression, integration, UAT and performance testing.

quality analyst

  • Perform initial debugging procedures by reviewing configuration files, logs, code pieces to determine breakdown source.
  • Manual  testing for multiple Mobile Apps and Websites.
  • Api Testing using tools like Charles proxy and Postman.
  • Smoke testing, Regression testing, Integration testing, Performance testing.
  • Database testing using SQL queries.

quality analyst

  •  Assisting new hires with their queries about the procedure of work. 
  • Attending different trainings to enhance the knowledge about the work.
  •  Formulates strategies and resolutions for problematic accounts.
  •  Interact with Supervisors to resolve outstanding issues of accounts. 
  •  Highly skilled in ensuring that all requirements are in good order, including for the resolutions of discrepancies 
  • Subject matter expert   

quality analyst / technical support

  •  Excellent written and verbal communication skills.
  • Highly passionate about mobile apps platforms design and development.
  • Website testing.
  • Involved in the strategic meetings for the software. 

quality analyst

  • Responsible for Monitor the quality of each of one Associate in team and share the feed back with him.
  • Highly technical and detail-focused.
  • Terrific ability to work in a fast-paced agile environment.
  • Exceptional time management and multi-tasking abilities.