quality analyst

  • Performed quality review and provide feedback for content handled by team members
  • Analysed and cataloged content by tagging them as per metadata
  • /taxonomy guidelines
  • Liaison with practitioner groups to identify changes in requirements and update site pages accordingly
  • Managed the flow of content in SharePoint site by creating views and workflows
  • Created a checklist for processing team members that helped team meet quality benchmarks consistently

quality analyst

  • Responsible for monitoring evaluating the quality of the client based on client requirement 
  • Execution: Performing regular audit and provide timely feedback to the analyst 
  • Work closely with the operational team and ensure that all the challenges are addressed
  • Perform detailed analysis on the errors and prepare action plan accordingly
  • Assist Operational and Quality Manager in managing day-to-day activities, such as monitoring and status reporting on everyday volume and production
  • Expertise in providing 1-on-1 feedback to the analyst and understand their challenges
  • Deliver coaching / Training and share feedback to analyst 

quality analyst

  •  Worked in chat process. 
  •  Worked in service management (Prexo). 
  •  Currently working as quality analyst. 
  • Analyze and record works of assigned teams, and prepare reports on KPI targets met.

quality analyst

  • Elevated as a module owner in product testing where I was involved in design , development , evaluation of a module in a product (1/8).
  • Developed a mechanism to track visitor’s behavior in websites and was involved in development of the product as a whole based on the responses obtained.
  • Design test plans, scenarios, procedures.
  • Provide feedback and recommendations to developers on software usability and functionality
  • Conduct software compatibility tests with hardware, operating systems.

quality analyst

  • Quality analysis of the overall work processed by the agents.
  • Maintain documents and implement new methods to simplify the work.
  • Conduct proper training sessions to groom the agents .
  • Keep a track of error percentage so that it meets the criteria of client requirements.
  • Identify grey areas and work on their elimination.

quality analyst

  • Assuring the services delivered to the customers should meet quality standards of the organization.
  • Auditing the chats of advisor servicing united kingdom customer
  • Preparing and publishing monthly reports on audited data
  • Enhanced customer experience by identifying opportunities in the process.
  • Helping in implementing new coaching agendas for better customer experience
  • Conducting Quality sessions for new batches

quality analyst

  • Prepare and submit reports to management.
  • Simulate trends based on the audit output and aggregating the audit data based on the audit findings
  • Designed statistical models on large data sets which involved appropriate decision making and helped in improving business efficiency
  • Build metrics which can be used as a standard that explains the complexity of the audit files and can function as a database for continuous information

quality analyst

  • Preparing and implementing quality assurance policies and procedures.
  • Ensuring that standards and safety regulations are observed.
  • Addressing and discussing issues and proposed solutions with superiors.
  • Documenting quality assurance activities and creating audit reports.
  • Making recommendations for improvement.
  • Creating training materials and operating manuals.

quality analyst

  • Quality Analysis of castings and machined parts using CMM, Gauge tests, Surface checks 2.
  • Porosity and Crack analysis of High Pressure Die Cast products using X Ray and Die penetrant tests 3.
  • Support in defects analysis and root cause analysis.
  • New projects validation and support in Start of Production(SOP)

quality analyst

  • Drive process with an eye for accuracy
  • Responsible for the quality delivery of huge selection data
  • Key role involving enhancement of Amazon catalog
  • Perform quantitative analysis of key process indicators to identify process improvement areas
  • Manage timelines on the workflow
  • Carryout Root cause analysis and contribute to write center of excellence (COE)
  • Primary owner in analyzing the quality of the data in effective ways using analytical methods such as excel formulas, relational checks and application of other Business Tools

quality analyst

  • Worked on City Bank applictaion and maniging the transaction histories of individual persons.
  • Identifying the Fraudlent activities on Accounts and raising bug’s and reporting to developement team.
  • I had an opportunity to work as independent resource from India and thus motivated to finish tasks without live defects
  • I have undergone Requirement Specification walkthroughs and participated in High level design review meetings
  • Self-motivated, energetic and highly ethical in all work related assignments thus able to immediately contribute to corporate goals and objects

quality analyst

  • Test applications and games across platforms and devices,
  • Initiated Dev-Box testing within the team, which reduces the feedback loop. 
  • Mentored team members to build quality in, and ensure quality to be assessed to each level. 
  • Designed the various utilities for test data generation, which reduce manual effort more than 90%. 

senior quality analyst

  •  Developed standards and procedures to determine product quality and release readiness 
  • Reviewed software documentations to ensured technical accuracy, compliance or completeness or to mitigate risks.
  •  Created detailed, comprehensive and well-structured test plans and test cases 
  •  Designed, developed and executed automation scripts using Selenium 
  •  Prepared and presented reports and metrics to Senior Management  

quality analyst

  • Monitored testing procedures and ensured they were performed according to standard testing methods, established specifications, and required protocols.
  • Identified problems in equipment or procedures, and took the steps necessary to correct the issues.
  • Wrote technical reports that included testing protocols, deviation reports, and trend analyses.
  • Design manual test plans, scenarios and procedures.

quality analyst

  • Defined quality guidelines for android applications in a logistic domain (B2B). 
  • Worked as a facilitator between cross functional teams, Defined test approaches for testing mobile and web applications. 
  • Presented various showcase demo for feature release for products, also provide suggestions based on technical and design challenges. 
  • Has good test craftsmanship in nature, who wears different hats over a period of time during development lifecycle. 
  • Possess in depth knowledge about testing approaches and successfully implemented. 
  • Perform role as a full stack automation developer, had well designed various automation frameworks for backend and frontends. 
  • Setup mobile automation framework with a CI/CD pipeline using Jenkins.  

quality analyst (team developer)

  • Solving the credit card disputes of Visa and Master Cards.
  • Analyzing the credit fraud claims and resolving it by processing the Chargebacks.
  • Auditing claims processed by the associates to ensure that it’s been processed as per the compliance procedures.
  • Conducting training sessions and one on one sessions for the Associates.
  • Sending performance reports on weekly and monthly basis to all line of business partners. 

quality analyst

  • Created Jmeter scenarios and scheduled the Virtual Users to generate realistic load on the server using Jmeter 
  • Planning of Test Strategy on how to automate the testing. Selecting the Test Cases for Regression testing
  • Created functional and regression test cases for new and existing features from User Stories in Agile development environment.
  • Generated management defect and test execution progress reports for multiple testing cycles.
  • Done performance testing of the web services using Jmeter scripts.

quality analyst

  • Working as a Manual Test Engineer for the current project.
  • Review user requirements documents to ensure that requirements are testable. 
  • Communicating with the clients to understand their requirements and expectations.
  • Develop test scenarios, test cases and execute them.
  • Create bug summery report on daily and weekly basis.
  • Analyzing and creating user story.
  • Creating CR for requirement change.

quality analyst

  • Performed root cause analysis and provide recommendations on how to improve staff performance.
  • Developed and maintained quality assurance procedure documentation.
  • Monitored inbound and outbound calls made by employees to provide constructive feedback.
  • Implemented agent training and coaching initiatives

quality analyst

  • Flexible Experience
  • Listened to calls either recorded live or side-by- side while communicating feedback
  • Encouraged good practices and discouraged bad ones
  • Identified calls failing to meet predefined standards and identified the problem

quality analyst

  • Development of the Learnbop Module
  • Various tools that helps in making the e-learning easy
  • Continuous evaluation of the standards to meet
  • Exceptional listening and analytical skills

quality analyst

  • Strong dedication to good employee training 
  • Created training programs for advisors based on customer satisfaction data.
  • Encouraged increased productivity through several promotional programs.
  • Developed an employee referral program that helped improve recruiting.

quality analyst

  • Experienced Call Center Quality Analyst who exhibits a professional demeanor and excellent communication and Interpersonal skills
  • Skilled at evaluating both verbal and written customer contact by agents while coaching them for Success in executing superior service to customers
  • Able to rapidly gain product knowledge
  • Core Qualifications
  • Deliver coaching feedback to agents
  • Conduct and evaluate customer feedback surveys
  • Prepare management reports

quality analyst

  • Determine organisational goal.
  • Clean & Prune data using simple Analytical techniques and achieve quality by a minimum of 93% accuracy.
  • Create taxonomies for workflow using google Docs & Slides.
  • Create and maintain dashboard on operations using Excel as a tool.
  • Conduct regular feedback session for raters and shadow session for client.
  • Produce daily reports on team performance to the team lead.
  • Perform critical RC Analysis at quality dip.

quality analyst

  • Assess the teammate’s performance on answering emails
  • Improving and maintaining the quality of support given to the customers by providing feedback
  • Provides input for continuous improvement in business processes
  • Highlight areas of risk in the business

sr. quality analyst

  • Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing and bug retests.
  • Determined server operating limits by conducting monthly load tests.
  • Identified and tracked defects with JIRA and supported developers in resolving problems by completing additional tests..
  • Identify API issues effectively using Charles proxy and Postman, increasing productivity and boosting workflows.
  • Participate in product design reviews to provide input on functional requirements, product designs, schedules and potential problems.
  • Excellent QA aptitude and ability to drive process improvements.

quality analyst

  • Testing eBooks for compatibility and functionality using different devices like ADE, IPAD, and Kindle, etc.
  • Performing QC for vendor delivered output files. 
  • Logging, monitoring and verifying issues in the bug tracking system (JIRA).
  • Work closely with developers and project managers on project team to understand client requirements and assist in resolving problems that may arise.
  • Participate on project teams as a strong performer demonstrating consistent production on concurrent projects.
  • Ability to manage multiple priorities successfully and meet deadlines in a fast paced environment.

quality analyst

  • Support management focus on review of key drivers, metrics and operational processes that drive KPI results. 
  • Develop and implement action plans for non-performing agents in conjunction with training. 
  • RCA (root cause analysis) DSAT polls, errors committed and develop action plan to resolve the issue. 
  • Plan business and execute process controls 

quality analyst

  • Worked for retail and telecom clients 
  • Stay up-to-date with new testing tools and test strategies
  • Create a competition by adding data through Apple Health app, Fitbit, Strava,
  • Proficiency in use of the Quality systems. 

sr. quality analyst

  •  Sample and evaluate contact transactions for offshore agents situated in Philippines, Manila, USA 
  • Provided regular feedback to agents on areas of concern. 
  • Report results of evaluations to Quality & Operations. 
  • Facilitate in calibration sessions with Quality (internal) & Operations (external). 
  • Setting up calibration sessions / Follow up evaluation – Conducting call calibration session, Evaluating and finding deviations and preparing Plan of action. 
  • Maintain up to date records and information on all processes and reports. 
  • Analyze and prepare Action plans on how to increase the sales and decrease in cancellation.