quality analyst

  • Highlighting process issues to respective Teams & Knowledge Management teams & getting it updated in required applications.
  • Also completed YB Project on reducing non-adherence %age on alternative information. Also worked with ICE Out calling Team to generate report on ICE analysis for prepaid process. 
  • Attending calibration sessions to reduce variance across all centers & client meetings on regular Intervals. 
  • Sharing best practices & implementing the same to improve quality %age. 

quality analyst

  • Created quality error trending reports to identify errors, process/system flaws, and training needs for capital one credit card operations for complex processes and transactions including plan, enrollments manual checks and wires.
  • Led process improvement projects that helped operations meet and exceed quality standards and streamline processes to reduce cost
  • Involved in Six Sigma process improvement projects.
  • Created training manuals, trained and provided support/feedback/coaching for a group of rotational 30 plus employees per month.
  • Provided training that ensured staff competently handled calls resulting in a positive experience for customers
  • Led calibration sessions for trainers to assist with new hire quality and provided one-on-one training by working side by side with staff.
  • Conducted cross audits with colleagues to evaluate compliance with standards and outcomes (e.g. quality, accuracy and timeliness) and tracked results of audits in the internal database.

quality analyst

  • 1% of sample size audit.
  • Preparation of monthly Quality Dashboard.
  • Giving Quality Sessions to new trainees.
  • Conduction of Dip Checks and PKTs.
  • Feedbacks 
  • Participation in weekly reviews. 

quality analyst

  • Receive Client Submissions and input client data into our system
  • Review Medical Reports for completeness and accuracy
  • Set up client appointments
  • Providing effective feedback and follow up bring done on regular intervals. 

quality analyst (manual)

  • Analysed requirements for National Mortgage Insurance and developed test cases, test scenarios, and test suites for the Desktop website of the Application.
  • Executed and developed test cases for functional, validation, end-to-end, browser compatibility and regression testing for the application.
  • Managed specific domains in the application and provided KTs for the same to the team for the better understanding of the functionality of the application.
  • Responsible for defect reporting, tracking and verifying fixes and delivering the testing and bug reports regularly on daily basis.
  • Involved in Requirement call, Bug Triage calls and RCA meetings.

quality analyst

  • Autonomous Self driving Car: 
  • Doing KT sessions/presentations on test automation, BDD, ATDD , CD/CI and framework.
  • Managing and grooming the QA teams members in web testing and Automation.
  • Most recently working on writing Terraform scripts to maintain our AWS infrastructure as code .

quality analyst

  • Stared career as ‘CSE’ – First Source of interaction to customer for Query/Complaint/Request resolutions. 
  • Receiving, evaluating, and answering customers’ inquiries which are basic & routine. 
  • Utilizing a computerized system for tracking, information gathering, referrals, routine transactions and trouble shooting. 
  • Surveying customers to determine the kind of quality of services they want and their level of satisfaction with existing services. 
  • Providing customers with choices in both the sources of services & the means of delivery. 
  • Logging all incidents accurately, efficiently & comprehensively; assisting customers with functional queries; improving client retention through strong customer focus and attention. 
  • Got Promoted as Quality analyst in year 2009, with a role of auditing calls on daily basis and coaching team members in the areas where they need improvement.

quality analyst

  •  Maintaining and keeping automation suites up to date. 
  • Giving In-sprint Demos and Sprint Demos to Product Owner and Stake holders.
  • Peer Testing with developers and building soft wares with Quality inbuilt. 
  •  Improving Agile practices in team by participating and giving feed backs in team activities/events .

quality analyst

  • Worked as Sr. Software Tester.
  • Tested web application, mobile application (iOS & Android)
  • Collaborating with PO to write user stories in Gherkin format.
  • Convert the Acceptance Criteria into Gherkin Test Scenarios .

quality analyst

  • I have 3+ Years of industry experience in the area of  Mapping  with functional testing tools.
  •  Handeling a team of 20+ members and allocating work bases on clint requirments.
  • Raised Defects and have participated in all Defect management calls.
  • Pvided KT to team members and reviewed work on monthly bases.

quality analyst

  • Ensures that the products meet quality and reliability requirements before they were released to consumers.
  • Does develop and execute end to end test cases using various tools and languages. 
  • Completes, tracks and manages all documentation associated with directed and implied assignments.
  • Interacts with the stakeholders and concerned BAs and Developers efficiently. 
  • Not leaked a single production bug in the term of more than 1.5 years.

quality analyst

  • Worked on tools such as Spring, AOP, JMQ, Javascript, Active-MQ, Oracle
  • Integrated axe tool for accessibility automation , and SauceLabs with Jenkins to speed up the automated tests.
  •  Introduced parallelization in test runs to speed up daily runs and contribute towards continuous integration.
  • Configured Jenkins for scheduling test runs and sending emails with test reports.

quality analyst

  • Responsible for implementing, managing QMS processes; conducting internal process audits to the ISO 9001:2008 standard and the validation of QMS documentation
  • Identification of preventive actions and the identification of non-conformance.
  • The development of metrics to monitor the Quality Management System.
  •  Review and interpretation of technical specifications, requirements and various documents to ensure process performance meets established criteria.
  • Initiate and conduct all aspects of internal and surveillance audits.
  • The development of sampling plans, audit checklists, executing the audit and documenting findings

quality analyst

  • Started as an Associate 
  • Took movement as a Quality Analyst/ Voice Coach 
  • Trained new joinees
  • Worked and Audited calls and performance of the employees
  • Worked with a team of minimum 15 members at a time 
  • Provided enhancement update on Project Requirements

senior quality analyst

  • Responsible for Quality, Test Automation and DevOps areas.
  •  Establish/implement/ensure quality and best practices for the team.
  • Plan/configure testing environment/infrastructure.
  • Driving Automated test driven development within the team.
  • Created BDD & ATDD frameworks with Page Factory design pattern using Selenium WebDriver, Java and Cucumber. 
  • Configuring Jenkins to implement continuous integration and Continuous deployment using Pipeline syntax and groovy.
  • Creating Jenkins pipeline jobs and integrating tools like AWS, Github, SonarQube, Docker and Fortify.

quality analyst

  • Document software defects, using a bug tracking system (JIRA), and report defects to software developers.
  •  Process Associate for US Mortgage process (Loan Setup) at Visionet systems from may 2018 to November 2019
  • Complying with various guidelines and norms. 
  • Honored with R&R (Rewards & Recognition) for the month of Oct’15. 

quality analyst

  • Worked in the Data Quality Team – Operations Department. 
  • Worked on Rent/Buy/PG module doing thorough Quality Check and rectifying errors. 
  • Giving feedback to Data Collection team and getting the right work done. 
  • Assisted the team leader in achieving the team targets. 
  • Aided in streamlining several business processes. 
  • Coordinating with different teams to ensure hassle free work. 
  • Making sure all hindrances and issues are resolved within and outside the teams. 

quality analyst

  • Overall, responsibility for ensuring process compliance for the project and facilitate adherence to the Project specific processes laid down for the project.
  • Responsible for guiding the selection of appropriate life cycle model, processes that can be tailored and identifying the project specific processes
  • Responsible for conducting release checks for deliverables
  • Responsible for submitting account-wise Governance reports to SEPG.
  • Responsible for assisting, monitoring and assessing the effectiveness of the pilots being implemented in the project
  • To Conduct Quality Process training for Entry-level associates and experienced folks.
  • Identify best practices for inclusion in process library.

quality analyst

  •  Handling Quality monitoring for catalog of the various products written by the catalog team.
  •  Responsible for closure of the escalations raised by the Business Development team 
  •  Conducting team meeting to improve the quality and process 
  •  Quality Analyst for US Mortgage process (Loan Setup-Pre Underwriter) at Visionet Systems from December 2019 to Present 

quality analyst

  • Quality Analyst .
  • Trainer (Trained 8 Batches ) .
  • Coaching Team leader (Monitoring the new comers – Improve the quality for the new comers – Reports for my team) .
  • Assist floor (Took the Escalations – Helping the new comers – Delivering the information updating) .
  • Agent (Customer Service ) .

quality analyst

  • Conducted accurate count detail at 65%
  • Used Microsoft office to create presentations, flowcharts and graphs to prepare for various meetings
  • Monitoring the team, quality control.Maintaining Quality reports of the Team
  • Updating to the Team regarding the new updates. and training new employees 

quality analyst

  • made sure that all call guidelines were being met by the agent
  • gave out efficient coaching to the agents
  • did live call monitoring and took note of the actions done by an agent every week
  • took supervisor calls from agents
  • listened to calls with suicidal clients real time and able to communicate it to the management team

quality analyst

  • Maintaining  Quality Accuracy of Team.
  • Regular Audits
  • Conducting regular Training Sessions 
  • Worked as a trainer.

quality analyst

  • Developed and maintained quality assurance procedure documentation
  • Developed test scripts utilizing comprehensive business requirements, functional documentation and processes
  • Monitored inbound and outbound calls made by employees to provide constructive feedback
  • Performed root cause analysis through data and resolved
  • Crafted training materials and ran on-boarding sessions to train incoming team members
  • Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity
  • Created and revised procedures, checklists and job aids to reduce error disputes by 100%

quality analyst

  • Compiled and analyzed data related specific to Global TAA (Transfer Agent Agency) functions: Staffing and Metrics
  •  TA Intranet
  • Policies and Procedures, and Communication
  •  Financial and Management Reporting
  •  Quality Management. 

quality analyst (insurance claims)

  • Auditing of claims indexing and registration and ensure the accuracy of information entered in the database and the timeliness of the assigned task. 
  • Monitoring of claims handled by the claims team and ensures that the existing standard operating procedures are executed properly. 
  • Performs call monitoring and ensure that the call flow is executed following the guidelines set in place. 
  • Ensures that agents adhere to approved processes and tools to ensure prospective customers are provided accurate information and are attended to in a timely manner. 
  • Conducts random transaction audits to prevent fraudulent transactions then provide feedback to the supervisors in charge of the agents based on these audit. 
  • Improve ways to streamline current processes to increase output and make the operations team more efficient. 
  • Coordinates and facilitates claims and call calibration sessions for agents. 

quality analyst

  •  Provide feedback to agents while maintaining a balance between being critical and motivating agents 
  • Generate daily reports base on overall performance of agents 
  • Have weekly performance meeting with supervisors, CST and Team Leads 
  •  Introducing training programs

quality analyst

  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Formulating Assessment Program
  • Monitoring changing trends
  • Call quality monitoring

quality analyst

  • Documented and executed detailed test plans, test cases, and defect reports for managerial review. 
  • Performed Functional, Regression, Sanity, SEO Testing. 
  • Tracked, prioritized and organized defects; working with the development team to facilitate timely corrections. 
  • Wrote and optimized test cases to maximize the success of manual software testing with consistent, thorough approaches. 

quality analyst

  •  Acted as single point of interface for all clients till conversion. Generated revenue by counseling prospects and converted them to sales 
  • Sold Edutech product such as Tablet Learning Programs and Byjus classes 
  • Converted free app users to paid users using emails, SMS & direct sales
  •  Managed counseling sessions and children based mentoring programs 
  • Performed various activities such as cold calling, lead management and client follow up management 
  •  Resolved issues and concerns related to products/services and delivered to the need of the client
  • After 6 months got promoted as Quality Analyst for Pre sales department