quality analyst

  • Interior and Exterior of a vechile
  • To check brake fluid and engine oil level
  • Steering play and pickup
  • Vehicle tested on test track
  • Reporting the concern which occured
  • Finally the vehicle passed to PDI.

quality analyst

  • Identify and give feedback on agent shortcomings in soft skills and process knowledge.
  • Online/offline monitoring of agent calls to audit and scrutinize.
  • Daily Reports on Quality Deviations
  • Auditing calls based on set parameters and CTQ’s.
  • Taking training for new batches regarding quality parameters.
  • Reviewing the performance of the Agents
  • Giving Feedback to operations regarding any deviations in process 

quality analyst

  • Inspect or test raw materials, parts, or products to determine compliance with company standards.
  • Keep a close check on team’s functionality and make sure that the process is running smooth.
  • Provide strong reporting and analytical information support to management team. 
  • Receive and inspect raw materials.

quality analyst

  • Ÿ  Conducting Security Awareness Training within the department 
  • Ÿ  Conduct and Review Risk Assessment as per ISO 27001:2005 
  • Ÿ  Assisting in the Internal audits 
  • Ÿ  Closing the gaps identified through Internal Audits by recommending the required controls and processes 
  • Ÿ  Do Process Improvement where require in accordance with ISO 27001 
  • Ÿ  Preparation of Internal audit reports and presenting them to the Quality Manager 
  • Ÿ  Assisting the IT team with Vulnerability Assessment 

quality analyst

  •  Worked as Automation Test Engineer for Maharashtra State exam portal used to plan and verify document software defects, using a bug tracking system, and report defects to software developers.
  • Currently working as a quality analyst cum Operational Executive for the APSSDC ( An Andhra Pradesh Govt Undertaking ) where have to review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.
  • Conduct interviews.
  • Do weekly calibration with the team and clearing concepts and doubts, bringing everyone at same understanding.

quality analyst

  • Prepare and test samples from all phases of a manufacturing or other handling process, with the goal of determining if the substance meets the standards or requirements of the project.
  • Prepare technical documents that report the results of lab work.
  • Identify and troubleshoot equipment problems.
  • Evaluate new technologies and methods to make recommendations regarding their use.
  • Serve as a technical liaison between quality control and other departments, vendors, or contractors.
  • Write or revise standard quality control operating procedures.
  • Supply quality control data necessary for regulatory submissions.

quality analyst

  •  Handling team as an acting team lead. 
  • Constantly looking for ways to improve process. 
  • Implementing new initiatives and making sure all staff understand them. 
  • Supervise the work of office, or employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. 
  • Lead the calibration calls and sharing updates with the team during huddles for better understanding.
  • Generate and distribute management reports in accurate and timely manner. 
  • Perform data analysis for generating reports on periodic basis. 

quality analyst

  • involved in  static testing activities such as design review and requirements inspections to identify  ambiguity and inconsistency in requirements  and performs UI testing for better usability .
  •  Proficient in product testing,multi platform (Windows. Linux, MacOS) and cross browser testing (IE, Firefox, Chrome, Safari, Opera) as well as Mobile testing on different devices (Android, iOS)
  • Communicate with Engineer and share feedback about how case could have been handled in abetter way, so as to obtain better C-Sat.
  • Get on weekly calls with stake holders and aligning new hired engineers with teams.

quality analyst

  • Performing daily internal quality checks
  • Conducting quality and training sessions
  • Engaging in regular client calibrations
  • Handling quality data report 
  • Awarded with the ”Best Employee & Ops champion” title for the quarter end of 2017
  • Cracked IJP and moved to a more responsible role as a Quality Analyst

quality analyst

  • Review calls and chat as per the GCI (Global Consistency Initiative) guidelines and check if they have the put the case under correct status, update notes on tool and case documentation.
  • As per the last updated notes provide Admin support to Customer/Engineer.
  • Drive cases to closure by bridging the communication gap between Customer and Engineer.
  • Check with Customer and Engineer for updates; update notes and avoid/stop cases from goingdue/untouched.
  • Aged case analysis
  • DSAT analysis.
  • Check on communication skills and ensure customer satisfaction.

quality analyst

  • Monitor calls for specialists to ensure that calls are compliant with company policies and regulatory guidlines.
  • Coach employees in job duties, or department policies. Arrange for training to be provided.
  • Develop or update procedures, policies in client meetings/ calibrations.
  • Make recommendations to the leadership concerning procedural changes.
  • Consult with managers or other personnel to resolve issues such as policies/ procedures and customer satisfaction.

quality analyst

  • Coordinate user or third-party testing.
  • Experienced in Automated Analysis using the Clear SQL tool.
  • Dealing with developers/Vendors to understand their problem and help them in every possible way.
  • Working with team to prepare different metrics reports. 

senior quality analyst

  •  Responsible for analyzing and interpreting complex requirements documents, preparing effort estimation and draft test plan document for the stakeholders. 
  •  Gathering requirements from the client or Functional Team and working on creating test plan.
  • Test case preparation,test data preparation and execution of test case.
  • Retesting of bugs delivered and executing regression test specs.
  •  Work closely with Developers and Business Analysts in preparations and running Demo presentations for Business Users.
  • Build Validation and Verification, Boundary Values Analysis, Equivalent Class partitioning, Smoke (Sanity), Functional, Integration, System, Regression, Ad-hoc (Exploratory), Cross–Browser, User Interface and User Acceptance testing. 
  •  Creating pre and post deployment reports.

quality analyst

  • Managing a team of  Quality Analysts to drive performance across all LOB’s & provide analysis on AOI’s to enhance CSAT & FCR
  • Provide regular inputs to the training team for enhancing CSAT scores and Advisor efficiency
  • Focus on Planning, Task management and Resource managemen
  • Meeting Clients expectations for audits and Compliance monitoring
  • Handle Dispute management for the audits or evaluations done in the contact centre
  • Hands on experience with end to end management of the Quality function
  • Drafting and maintaining reports that showcase areas of interest for clients

quality analyst

  • Worked as a Quality analyst for UK Process by error verifications for leading newspapers of the United Kingdom.
  • Handled error valuation occured by other operations team.
  • Leveraged the Oracle Transaction BI reporting feature present in HCM Fusion cloud to build a global enterprise level Headcount dashboard to visualize the distribution of Workforce Demographics, Diversity in the workplace.
  • Worked on building Core Data Audit reports via Oracle Transaction BI reporting feature to ensure data hygiene between Legacy source system (PeopleSoft) and new System of records (Fusion). 

quality analyst

  • Audit agents calls 
  • Work closely with the teams to achieve Qualitative targets specified by the Client
  •  Work towards process improvements
  •  Helped team members for any audit activities/initiative

quality analyst

  • Auditing service incident data,emails,calls(recorded,live or side-by-side),and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the organization.
  • Providing structured and timely recommendations, verbal and/or written feedback to Quality Manager,analysts and the Service Quality teams.
  • Performing mock calls with new hires post-training to determine readiness for moving into support.
  • Developing and conducting targeted group coaching sessions for analysts that address Service Quality deficiencies and/or improvement opportunities.
  • Using tools to gather data and analyses trends or patterns affecting quality.
  • Collaborating with call quality team members to identify and streamline processes and implement process standards that enhance service delivery and the customer experience.

quality analyst

  •  Manage a large and diverse team of Customer Service Associates working towards pre-defined Quality targets
  •  Transaction Monitoring (as per the Quality SOP)
  •  Provide feedback to teams on the basis of their performance 
  •  Conducting briefings for the teams
  •  Perform regular quality checks and supervise the process
  •  Carry out trend analysis for every batch on the floor
  •  Ensure adherence to Quality SLAs

junior quality analyst

  • Analyse Software requirements and design and document Test Plans, Test Scenarios and Test cases for Mobile applications. 
  • Design Test Automation scripts for Mobile Applications using Appium and Python.
  • Execute Test cases and report the defects to developers.
  • Execute Test Automation scripts using both real devices and scaling the tests using tools such as AWS Device Farm. 
  • Perform API testing with tools such as Postman. 
  • Report and track the bugs and defects using project management tools such as JIRA, TeamWork, Trello, Bugzilla.
  • Perform UI testing, Functionality testing, Automation Testing, Regression testing, Smoke testing, Sanity testing, Exploratory testing etc. 

quality analyst

  • Provide client care and respond to inquiries
  • Contact Human Resources departments and conduct professional employment verification
  • Created and revised procedures, checklist and report aids that resulted in process consistency and reduced error disputes.
  • Update database and complete verification report
  • Compiles and updates applicants records in database to ensure smooth flow of application process
  • Assist principal on responding to new business opportunities including researching companies, social media marketing and graphic design. 

quality analyst

  • Develop and execute test plans to ensure that all  the objectives are met
  • Assure the quality of the product  by implementing and monitoring test scripts to assess functionality, reliability and the product performance 
  • Identify and remedy defects within the production process
  • Recommend preventative and corrective actions to ensure that quality assurance standards are achieved 
  • Ensure that user expectations are met during the testing process.

senior quality analyst

  • Small and Medium Business ISP support Bell Canada
  • Troubleshooting technical Issue for Broadband ADSL.
  • North America and Canada Support for Consumer for Microsoft Product. Microsoft Windows XP General Assist 
  • Microsoft Windows XP Services Pack 3
  • Remote Desktop Support
  • Trained on Six Sigma Yellow Belt
  • Moved as Quality Analyst for Sutherland Quality Management Team  Monitoring call and coaching and training the agents

quality analyst (manual)

  • Served as the major resource for testing Cart and Checkout for all the platforms (Web and Apps) along with working on Order Management System.
  • Reporting and tracking bugs for both back-end and front-end tasks.
  • Tested APIs, Database and the integration of it all with the User Interface.
  • Created and executed test cases, test suites and test plans for projects like Nykaa Wallet, Payment Gateway Integration, Multi-Modal payments and Checkout (re-written) flow.
  • Responsible for generating and maintaining reports for tasks and bugs worked on in Checkout and Order Management System on a weekly and monthly basis.

quality analyst

  • Update automated test scripts.
  • Have to meet the monthly operational production target and other KRAs
  • Conduct regular interactions with the team members for brainstorming. 
  • Maintain a healthy professional bonding with the operations team members, SME, Team Managers and the onshore and offshore stakeholders.

quality analyst

  • Have prepared and proposed new methodology for Quality Audit monitoring form for BTW.
  • Proposed two AIM ideas, based on automation process for IPEX Export and 20C Order Entry teams.
  • Conducting regular Quality Huddles with all the teams.
  • Have taken initiatives in preparing process maps for 20C Order Entry and IPEX Export.

quality analyst

  • At present dealing with four different teams of BTW – IPEX Export, WHC, 20C Order Entry and ESDB 999
  • Performing regular transactional email and chat audits.
  • Providing regular feedback and coaching to the advisors as per their performances.
  • Implementing advisor training and coaching initiatives.
  • Conducting calibration sessions with stakeholders.
  • Preparing and conducting the monthly Process Knowledge Test.
  • Identifying the transactional failing parameters and performing RCA to understand the reasons.

quality analyst

  • Apply continuous improvement methods such as lean manufacturing to enhance manufacturing quality, reliability, or cost-effectiveness.
  • Supervised a team of QA and coordinated activities with developers, Product Managers, Business Analysts.
  • Conducted team status and planning meetings to facilitate open communication.
  • Developed detailed testing scope, strategy, high-level test requirements, and required resources.

quality analyst

  • Quality and timely delivery of editing, quality check of content and a complete hygiene check of whatever the interface exhibits. 
  • Uploading meticulous and accurate content and entering data pertaining to the work using several web interfaces. 
  • Comfortable with capturing results, communicating, escalating failures and providing status reports. 
  • Planned and achieved individual as well as team targets. 
  • Mastered both Listing as well as QC processes. 
  • Working parallel to the Technical Team for optimizing Automation in different processes. 

quality analyst

  • looking for ways to prevent bugs from occurring in the first place.
  • Social media platforms.
  • ensuring the product is culturally compatible with the target market.
  • using the plan to hunt down and fix software bugs

quality analyst

  • Being a single QA in a large team of developers creating testing mindset across team and roles.
  • Ship the product to production with no major defects
  • Communication with the client on what to release and when to release
  • Collaborate with developers on writing unit tests/help them think of cases they need to handle
  • Due to my own interests setting up pipeline for the projects test automation
  • Building processes that might help team maintain quality earlier in the software lifecycle