Andrew Smith

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Oct. 2017 – Present
Lake Dominique, Missouri

Quality Analyst, Franecki LLC

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Train or instruct employees in job duties or company policies or arrange for training to be provided.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Evaluate employees’ job performance and conformance to regulations and recommend appropriate personnel action.
Make recommendations to management concerning such issues as staffing decisions or procedural changes.
Discuss work problems or grievances with union representatives.

Mar. 2013 – Jul. 2014
Gutkowskiland, Indiana

Counter management, Turcotte Group

Recruit, interview, and hire or sign up volunteers and staff.
Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
Plan and administer budgets for programs, equipment and support services.
Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
Submit reports and review reports or problems with superior.

Education

Mar. 2010

High School Diploma: Computer science

Collier Institute – Lomamouth, Nebraska

Skills

Team Managment

Experienced

Data Analyst

Experienced

NHIP Training

Experienced

People Support

Skillful

Ownership

Experienced

System knowledge

Experienced

Motivation Activity

Skillful

Professional Summary

Excellent team player, hard-working, very enthusiastic and outgoing person, and able to relate people

With the good communication skills, will emphasise them about the preponderance of the product.

Practical knowledge to get engage with clients and solve problems on global platform.

I’d appreciate the opportunity to discuss the position and your needs of the role. Please contact me at your convenience and let me know how I can help you.

Employment history

Quality Analyst, Bradtke, Dare and Smith. East Alease, New Jersey

Mar. 2019 – Present

I have worked as a Quality Assurance Specialist for one of the best company on the globe. Working for that company was a tremendous experience. Working with different kind of stakeholders belonging from the different origins of the world was enormous experience.

My role as a Quality Analyst was to ensure that the defined policy of the company is being followed by the customer support representatives, so that there will be inconveniences for the customers.

You have to be work enthusiastic because you will see the ups and downs if you are working on huge projects. Regardless of the circumstances, you have to be vigilant each and every time and your performance should be up-to the bench mark. Your team should be updated with the policies and compliance of the specific region.

Outbound Sales representative, Kris-Satterfield. Elissastad, Mississippi

I have worked for sales project which was solely based on US regions. The selling products were belongs to the reputable company of US AT&T.

My role as a sales representative was to pitch the concerned product to the customer.

Education

Wolff Institute, Port Timmyfurt, Hawaii

BBA, Business Administration, Present

East Idaho University, O'Connerside, New Jersey

High School Diploma, Fsc Engineering, Jun. 2017

Northern Alaska University, Rosiehaven, North Carolina

High School Diploma, Science, May. 2015

Skills

Quality Management

Article Writer

Project Management

Microsoft Word, Excel, PowerPoint

Professional Summary

Senior QAengineer with around 6.11 years of experience in software testing.
Experience in testing web based, desktop, Android and iOS applications
Functional testing experience in Telecom, healthcare & life-science, Supply chain management domain.
Expertise in Product testing.
Good experience in functional unit, integration and E2E testing.
Experience of working in Agile and Scrum methodologies
Involved in creation, implementation and execution of test plans, test cases and test data
Adept in test case planning after analyzing specification document, test estimation, test coverage analysis, test case review, execution and defects management.
Execution of automation scripts.
Sound knowledge and understanding of SDLC and STLC terminologies.
Have good experience in acting as Lead, heading work distribution and completion within defined timeline.
Good knowledge of SQL.
Worked with tools like HP Quality Center and client proprietary tools.
Experience in preparation of Test Execution Progress Report and Defects Summary Report.
Experience in HTML, SQL, Unix, XML, Jira, QC.
Good understanding of automation framework like Selenium(web driver)
Exposure in e2e support of the project.
Gained significant knowledge as a QA by the responsible for review, approval, ticket/project audit, giving training to the resources and validating the application.

Employment history

Senior Quality Analyst, Dickinson and Sons. Kuhlmanville, Georgia

Jun. 2016 – Present

Responsible for analyzing and interpreting complex requirements documents, preparing effort estimation and draft test plan document for the stakeholders.
Gathering requirements from the client or Functional Team and working on creating test plan.
Test case preparation,test data preparation and execution of test case.
Retesting of bugs delivered and executing regression test specs.
Work closely with Developers and Business Analysts in preparations and running Demo presentations for Business Users.
Build Validation and Verification, Boundary Values Analysis, Equivalent Class partitioning, Smoke (Sanity), Functional, Integration, System, Regression, Ad-hoc (Exploratory), Cross–Browser, User Interface and User Acceptance testing.
Creating pre and post deployment reports.
involved in static testing activities such as design review and requirements inspections to identify ambiguity and inconsistency in requirements and performs UI testing for better usability .
Proficient in product testing,multi platform (Windows. Linux, MacOS) and cross browser testing (IE, Firefox, Chrome, Safari, Opera) as well as Mobile testing on different devices (Android, iOS)

Test Engineer, Streich, Goyette and Simonis. Lake Lowell, Vermont

May. 2014 – Jun. 2014

Understanding complex requirement and framing them in Testcase.
Ensuring coverage of test cases against requirement.
Bug and defect reporting and tracking them till closure.
Giving demos to CIT/E2E/ASG and to clients for the deliveries.
Training to the new joiner.
Creating Test report and sending across.
Creation and execution of tests in accordance with the Test Approach include maintaining regression & sanity testcases.
Ensure high quality and accuracy is maintained through to software release.

Education

The Arkansas Institute, West Klara, Montana

B.Tech, Computers science and technology, Oct. 2011

Farrell Academy, Wolffurt, Pennsylvania

+2, Science, Sep. 2005

South Torp, Homenickville, Idaho

High school certificate examination, Oct. 2003

Personal info

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Agile testing

Jira, QC

SQL

Automation Testing , selenium

Test Plan

Test case

Product testing

Manual Testing

Professional Summary

Innovative educator adept at bringing the 21st Century into the secondary classroom. Skilled at utilizing current educational hardware (tablets, laptops, Smartboards, digital cameras) and software (Blackboard, Canvas, Rediker, Adobe Creative Suite) both in and out of the school setting. 20+ years of experience as a teacher, mentor and department chairperson responsible for the innovation and development of new programs and initiatives.

Employment history

Quality Analyst, Kuhlman Inc. Nikolausfurt, Virginia

May. 2019 – Present

Resolve customer complaints or answer customers’ questions regarding policies and procedures.
Supervise the work of the customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Coordinate activities with other supervisory personnel or with other work units or departments.
Develop or update procedures, policies, or standards.

Customer Service Expert, Bogisich LLC. New Whitneyborough, Georgia

Dec. 2016 – Apr. 2017

Confer with customers thru chat to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Ensures customers satisfaction with standard service.

Education

North Marquardt Academy, Port Velda, North Dakota

Bachelor of Science, Education, Oct. 2016

North Lakin, Percyburgh, Delaware

High School Diploma, 2012

Personal info

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Data Analysis

Word Processing

Handling Pressure

Time Management

Professional Summary

Total 5+ years of experience and aspire to position as a strong Digital Marketing professional for an organization where I can take my knowledge to the next level by applying my existing knowledge to face and solve the challenges offered to me at work.

Presently associated with Accenture, Hyderabad as Quality Analyst thereby checking the quality of the cases handled by agents across the team. Responsible to enhance the quality of team and conduct training/sessions for team to improve their capabilities both product and process wise.

Exposure in assuring that the product /process have represented the maximum quality & reliability attainable by establishing effective quality control inspections & corrective procedures.

Employment history

Quality Analyst, Mills-Corwin. Jonathanfort, Nevada

Mar. 2019 – Present

Identify case issues and evidence needed, based on analysis of charges, complaints, or allegations of law violations.
Identify case issues and evidence needed, based on analysis of charges, complaints, or allegations of law violations.
Identify case issues and evidence needed, based on analysis of charges, complaints, or allegations of law violations.
Arrange for disposal of surplus materials.
Research, document, rate, or select alternatives for web architecture or technologies.Recruited as a Business Operation Associate of Accenture, to work on Google product Doubleclick as DCM Analyst, and provide technical support to clients on Digital Marketing. Promoted to the position of Quality Analyst last year.

Key Responsibilities-

Auditing the tickets handled by the Agents in the current project and performing analysis on the outcomes.
Providing valuable feedback to the agents and work closely with them to improve their performance.
Taking care of the Root Cause Analysis for all the escalations raised by clients and taking actions on them.
Performing detailed analysis for the issues with the agents and taking all required actions/measures to avoid them in future.

Helping the agents on the below technical troubleshooting when required:Providing sessions regarding product and communication to the agents.

Investigate and troubleshoot issues related to end to end usage of advertisement operations tool
Troubleshooting HTML tags
Troubleshooting Interstitial, Image, rich media creatives
Resolving issues related to Ad serving and Trafficking
Validating web pages using proxy sniffer tools and other tag validation tools
Troubleshooting GTM issues

IT Facilitator, Schoen-Gorczany. Port Michel, Louisiana

Jan. 2013 – Jun. 2014

Recruited as a Facilitator of Mind Shaper Technologies PVT. LTD. an E-learning company; to provide digital educative contents for educational organizations and help in supporting as well as troubleshooting the application contents.

Key Responsibilities-

Serve as the interface of the company to the users by solving and providing the technical requirements.
Creating interactive HTML pages using JavaScript and CSS to support the contents of the application.
Conducting training to clients on the product usage.

Education

Pagac College, New Dana, Pennsylvania

Master of Science, Computers, Dec. 2012

Bosco Institute, Wintheisershire, New Mexico

Bachelor of Science, Computers, Aug. 2009

Personal info

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Quality Analyst

Doubleclick Campaign Manager

HTML

Professional Summary

Skilled and Experienced Software Engineer in Test for Mobile, Web and Backend APIs.
Experience in Mobile Testing(Android and iOS) using Appium.
Experience on Selenium Web Drivers ,Selenium Grid and RestAssured.
Adept in testing software products and handling projects efficiently for delivering the required applications in a very systematic way including BlackBox and WhiteBox Testing.
Experience in Backend and API testing using Restassured and postman.
Depth knowledge of Client Server Architecture and testing
Knowledge of debugging the issue and getting the logs using Android.
Studio/Charles/Fiddler.Exposure to Google Analytics and logs.
Well acquainted with Software Development Life Cycle (SDLC), emerging software disciplines like AGILE software development.
Good Knowledge on BDD and TDD.

Employment history

Quality Analyst, Fadel Inc. Aiburgh, Wyoming

Oct. 2018 – Present

Product: Go-jek

Description: Go-Pay is Go-Jek product based out of Singapore with is used for making digital payment. Application of Discount/Vouchers/Promotions/Points while making payment.

Creating and improving framework
Adding Automated TestCases to the Framework.
Backend and Frontend testing.
Integration Testing

Software Engineer, Smitham-Rippin. Lake Odellside, Idaho

Feb. 2018 – Mar. 2018

Product: Paytm-travel

Description: Paytm Travel comprises of BUS,Flight and train. Testing the travel component and ensuring that the end user gets best service for money.Various features includes: Traveller List, Cancellation, Partial Cancellation, Promo-Codes etc.Integration with Govt. Projects.

Contribution in Framework Development for :

– RESTASSURED

– SELENIUM

Automation of Data Chaining for API request and Response
Code Optimization of Automation framework
Writing Utility Methods in Automation Framework
Backend testing in staging server and root cause analysis
Analyzing the result and Debugging the script.

Senior System Engineer, Veum-Kiehn. New Garret, Idaho

Mar. 2015 – Mar. 2017

Product1: Telstra
Product2: Arris
Product3: Liberty Global Telecommunication Company

Identifying the Test Case for Automation.
Developing POM and Test Class.
Preparing TestData and Data driving the script.
Reviewing the Automation Script.
Maintaining Github Repository , configuring Maven and Jenkins.
Setting up Selenium GRID.
Analyzing the result and Debugging the script.
Providing KT to new Joiners.

Education

Lesch College, Connbury, Nevada

Electronics and Communication Engineering, Apr. 2014

Northern Zboncak Academy, East Lucina, Illinois

Physics, Chemistry, Maths, Nov. 2010

Skills

Appium Cucumber Restassured API Testing Log4j Listeners Postman Wiremock HPQC/HPALM Junit

Android Studio SeleniumGRID Automation Framework JSON Core Java , Basic MySQL, MongoDB,PostgreSQL

Experience in Backend Testing: API testing using Postman, Restassured Experience in debugging the logs(network logs and Application Logs) Experience in Synchronization of webelements. Experience in handling various Pop-up and Windows pop-up using AutoIT.

Experience in automating ListBOX and Actions (Select, drag & drop,Dropdown etc). Experience in POM(Page Object Model) and Maven. Exposure to Github and Jenkins Representing logs in graphical format

Professional Summary

4 years of Experience in Mapping Domain and Manual Testing

• Done Manual Testing In Q-Spider ZOHO CRA Application.
• Done Manual Testing In Q-Spider Time Tracking Application.
• Perform Functional & Non Functional Testing.
• Good exposure in preparing Test Document.
• Hands on experience in build Verification & Impact Analysis.
• Actively involved in Executing, Reviewing of Test Cases.
• Ability to understand Requirements.
• Communicate with Developer to Resolve bugs.
• Good in Defect Tracking and Bug Reporting.
• Ability to learn new Technologies and tools quickly.
• Responsible for End to End Testing.
• Experience in functional testing.

Employment history

Quality Analyst, Jaskolski, Cartwright and Erdman. Rosariotown, North Carolina

Sep. 2018 – Present

I have 3+ Years of industry experience in the area of Mapping with functional testing tools.
Handeling a team of 20+ members and allocating work bases on clint requirments.
Raised Defects and have participated in all Defect management calls.
Pvided KT to team members and reviewed work on monthly bases.

Quality Analyst, Herman LLC. South Derrick, Utah

Jan. 2016 – Mar. 2016

Worked on City Bank applictaion and maniging the transaction histories of individual persons.
Identifying the Fraudlent activities on Accounts and raising bug’s and reporting to developement team.
I had an opportunity to work as independent resource from India and thus motivated to finish tasks without live defects
I have undergone Requirement Specification walkthroughs and participated in High level design review meetings
Self-motivated, energetic and highly ethical in all work related assignments thus able to immediately contribute to corporate goals and objects

Education

Stark College, Hauckberg, Oklahoma

B.Tech, B.Tech Computer Science, Nov. 2013

Personal info

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Basics Of SQL

Manual Testing

Defect Teacking Tool-JIra

Programming Language -Java

Professional Summary

An industrious and dynamic professional with 8 years experience as Senior Quality Analyst in

Quality Management System in the Supply chain management. Global exposure on Service parts management, Handling suppliers, Dealers to investigate on the defect parts to determine the Quality disposition action. Expertise in data visualisation through Tableau/Power BI, monitoring customer support & proficiency in Six sigma concepts.

Employment history

Senior Quality Analyst, Hyatt, Erdman and Schaden. East Annamarie, New Hampshire

Sep. 2017 – Jan. 2019

Interacting with the Global suppliers for the defect parts received to the Facility which are not meeting the Engineering standard, Drawings requirements.
Performs the Quality disposition globally and execute the final decision on the defect parts through SAP QM.
Implementing the defect analysis to the non-conformance pats in the quality inspection, Ensuring corrective action report (CAR) to the suppliers for the defects during inspection
Working on the 8D reports provided by the supplier / Ensuring the tracking of shipment during the parts return to the supplier as per their request
Follows QMS policies and documents to meet the Inspection Quality Audit (IQA), Working on the IBM main frames / customer back orders, Handling the 6 Sigma project to improve the process.
Continuous interacting with teams from all over the facilities and acted as a primary responsible for rejecting the failed parts from MORTON, USA facility to supplier from all over the world.
Creates and manages the dashboards for the Supplier reporting and team meeting using Tableau / Power BI tools.
Interacting with the Engineering team during Quality hits and performing dispositions based on Engineering changes and specifications, correct part / quantity / shipment / package / deviations.

Senior Engineer, Legros LLC. South Candyce, Texas

Jun. 2013 – Nov. 2013

Manage all quality-related issues within the manufacturing team (e.g. internal, supplier, customer and customer warranty).
Identify root cause and instigate permanent corrective actions for product quality issues.
Work with internal and external stakeholders to resolve quality issues that arise as quickly and efficiently as possible to prevent compromising quality and safety standards
Ensure control plans and associated documentation are implemented effectively and maintained. Assist project teams in identifying projects based on the COPQ.
Monitor and report on quality-related key performance indicators including scrap monitoring, rework levels, parts per million (PPM) figures
Ensure compliance and assist with adherence to the Quality Management system (TS16949/ISO9001) / Lead quality audits.
Report on Key Performance Indicators (KPIs) in order to adhere to process and prevent occurrence of any non-conformity relating to product, process or system
Promote the use of customer preferred techniques for continuous improvement such as Six-Sigma, Poka-Yoke (Error Proofing), and Measurement System Analysis
Participate in cross-functional teams in the development of new products or changes related to current products in meeting customer requirements
Participate in the development and refinement of Design and Process FMEA’s (Failure Mode and Effects Analysis).
Manage and coordinate customer PPM (Parts per Million), supplier PPM, supplier

problem solving on time, cost recovery and supplier warranty indicators

Review and approve of PPAP Documents for Customer and Supplier related / Review of layout inspection and functional testing results / Co-ordinate with Customer Involving in Customer Audits – “Maruthi, Hyundai, ashok Leyland, Honda, Renault…….”
Ensuring in process checks are carried out as per the requirement or guidelines / Handling the Customer complaints / Analysis and 8D Cycle time monitoring
Quality defects improvement / Cause of Quality problem & measure to be taken in the future / Process capability improvement. / Ensuring PPAP for customer and supplier related.

Education

Eastern Mississippi Institute, Dickinsonmouth, Minnesota

Master of Science, Product Refinement, Present

Northern Nicolas, Beierton, Iowa

Bachelor of Science, Mechanical Engineering, Jan. 2011

Skills

Product Drawing verification

FMEA, Kaizen & PPAP Proficiency

8D Reports / Deviation

Problem Solving Skills (4W1H)

ISO/TS 16949 certified internal Auditor

Tableau

Six Sigma Black Belt

SAP QM / MM (End User)

Quality management System

IBM main frames

Professional Summary

Education

Eastern Lesch Institute, Lake Philmouth, New Hampshire

Higher Secondary, Physics, Chemistry, Maths, Jun. 2007

Southern Nikolaus, Ernestinebury, Nebraska

High School Diploma, All Subjects, Feb. 2005

Employment history

Quality Analyst, Kling, Krajcik and Kunze. Toccarabury, Connecticut

Dec. 2016 – Mar. 2018

Supervise the work of executives, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Resolve customer complaints or answer customers’ questions regarding policies and procedures.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Quality Analyst, Stamm, Feeney and Parker. Waelchihaven, Mississippi

May. 2015 – Nov. 2015

Audit calls on daily basis, provide feedback/warning/suggestions to the respective executives, maintain weekly/monthly reports, organizing meetings time to time to evaluate team’s performance, to maintain record of penalties/deductions made for employees.

Customer Service Associate, Bruen LLC. South Loyd, Oregon

Dec. 2013 – Feb. 2014

Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Provide assistance for customers with special billing requests.
Promote company products, services, and savings plans when appropriate.
Keep records of calls placed and received, and of related toll charges.

Languages

English

Fluent

Hindi

Fluent

Marathi

Fluent

Skills

Mail Communication

Experienced

Customer Support

Experienced

Call Auditing

Experienced

Awards

Professional Summary

Quality Analyst with 7+ years of testing experience in Mobile(iOS, Android and Windows), Web, CMS and video surveillance system.
Over 3 years of Test Automation experience using Selenium Webdriver and Appium tools.
Experienced in using Selenium Grid, Page Object Model, TestNG for Web and Mobile application automation.
Basic knowledge of Continuous Integration using Jenkins.
Experienced in working on cloud testing platform using Endtest and Browser Stack.
Experienced in API testing using Postman and Charles. Also I have automated the API testing using Postman BDD.
Experienced in preparing and maintaining test plan, test suites, defect reports as well as managing the test process.
Experienced in performing different kinds of testing, which include UI testing, Functionality testing, Usability testing, Regression testing, Adhoc testing, Performance testing, Localization testing and so on.
Experienced in working on Agile and Waterflow methodologies.
Knowledge of Software Development Life cycle, Software Testing Life Cycle and Defect Life Cycle process.
Knowledge of shell scripting.
Knowledge in RPA using UiPath.

Education

The Mayer Academy, New Alline, California

Bachelor of Science, Computer Science

The Georgia College, Lutherberg, New York

Master of Science, Embedded Systems, Mar. 2015

Eastern Beer, Port Bettebury, Arkansas

Bachelor of Science, PCMB, Dec. 2007

Southern Florida Academy, West Terina, Mississippi

High School Diploma, Apr. 2005

Employment history

Senior Quality Analyst, Schinner, Crist and Lehner. Machellemouth, Massachusetts

May. 2019 – Present

Projects :

1. Nectar (Platform : Android, iOS and Website)

Nectar is a modern bar management application to reduce shrinkage. It combines Nectar smart hardware and complete software with POS data for complete bar health. Nectar caps measure bottle levels using ultrasound to track pours in real-time. The included Nectar hub connects the caps to the cloud wirelessly, allowing you to view your pours anywhere, anytime.

2. iGoalZERO (Platform : iOS and Website)

The main benefits of this app are safety, productivity, performance coaching, workforce management, knowledge transfer and supplier management in oil and gas industry. Workers perform the JHA(job hazard analysis). Using app this critical information can be digitized and make the analytics available. Mobile application is used to capture and upload the detected JHA. Whereas, web application is used to transcribe the information from paper to digital.

3. Capillary StoreSense (Platform : Android and iOS browser)

Capillary StoreSense application is for offline stores to track customer behavior. This app provides the recommendations to the customers based on their fashion profile. And also it collects the customer feedback on the shop items.

4. SkoolTales and SkoolTales Driver (Platform : Android and iOS)

SkoolTales Driver: SkoolTales Driver app is used by the driver to select the allocated vehicle while travelling through the allocated location. Location covered by the driver can be tracked by the customer using the SkoolTales application.

SkoolTales: SkoolTales app collects and receives the customer data and other information. It also determines the location covered by the driver based on the customer’s received data.

Senior Quality Analyst, Bednar, Mosciski and Reilly. Erdmanburgh, Maine

May. 2016 – Jul. 2017

Projects :

1. ETV Bharath (Platform : Android, iOS and Website)

ETV Bharath is a Tamil news application. The app delivers the news contents of multiple categories to target audience in 13 Languages.

2. ETV Win (Platform : Android, iOS and Website)

ETV Win is a Tamil entertainment application. It delivers Live video and audio events, shows, serials, events, exclusives, movies and much more on mobile phones and tablets.

3. ZOOMTIME (Platform : Android, iOS and Website)

Zoom Time is an application that brings the Zoom TV experience to mobiles, tablets and website. The application will provide users access to the latest bollywood news, events and gossips. Users can view their favourite celebrities, shows, movies and events and share their comments on social media like Facebook and Twitter. Users will also get rewards based on their interaction with the application contents, thus providing a way to engage the users with the application.

4. BRICKSTIME (Platform : Website)

MagicBricks.com is India’s No 1 Property portal and has been adjudged as the most preferred property site in India, by independent surveys. The portal provides a platform for property buyers and sellers to locate properties of interest and source information on the real estate space in a transparent and unambiguous manner.

Test Engineer, Quigley LLC. North Mauro, Georgia

Feb. 2015 – Nov. 2015

Project :

NETWORK VIDEO RECORDER

Network Video Recorder (NVR) application, which collects, stores and plays back the video streams collected from the surveillance cameras connected to NVR hardware. Features supported are to schedule the camera recording or motion based recording with different camera characteristics, incident records, to back up the recorded video to either CD/DVD or USB, activity search, video playback interface, alarm feature, video snapshot function and software update through internet/USB/Manual.

Skills

Shell Script

Experienced

Skillful

Java

Skillful

REST API

Experienced

TestNG

Experienced

Selenium Grid

Experienced

Appium

Experienced

Selenium WebDriver

Experienced

Andrew Smith

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

BUSINESS ANALYST With 3.3 years of experience in delivering optimal results & business value in high-
growth environments;
Experienced in digital process outsourcing operations and service delivery. worked with variety of platforms, clients and Dynamic & result oriented professional with rich cross-functional experience of over 1.5+ years in managing the entire spectrum of Outbound Customer Service (Client Interface & Delivery) Assigned as Acting Team lead – Health Management Operations in both Physician & DME Billing. PossesPossess natural flair for developing strategies to enhance clients/ customer relations, Quality process, Process Management, Audit compliance, Call Barging, inbound and outbound Call Monitoring ,Escalation Handling.
Seeking opportunities in a challenging assignment for a career encompassing personal and professional enhancement.

Employment history

Jul. 2018 – Aug. 2018
Port Sonnyland, Kansas

Quality analyst, Donnelly-Labadie

Project quality analyst for Apria Healthcare, United states of America

Ensured deliverables & satisfied requirement specifications defined by SLA & SOW
Conduct training sessions for the peer groups to enhance their performance
Be a knowledge center and helping the team with billing issues.
Motivate team to achieve desired Quality and Production targets with TAT
Support and monitor day-to-day work processes and meet production and Service Level Guarantee
Performs any other duty assigned by respective Operations Manager
Coordinate with Admin & MIS departments to arrange transportation & Shift changes wherever necessary.
Reduced defect rate ~10% by streamlining processes upon scrutiny of Customer operations performance center guidelines and trend analysis of self-audits
Increased unit’s quality score by 30% (from “not meeting) M expectations” to “exceeding expectations” in one quarter)

ACHIEVEMENTS

Star performer for three consecutive quarters – January, February & March, April, May & June and July, August & September 2018
Received “Good performer” rating for the year 2017
Certified by clients indistinct processes

Sep. 2016 – Jan. 2017
Fritschmouth, California

Business analyst, Hickle-Beahan

Analyze client’s business requirements and processes through document analysis, workshops and workflow analysis.
Identify and reconcile errors in client data to ensure accurate business requirements.
Served customers and businesses by running and viewing reports
Identify root causes and corrective actions to meet short and long-term business goals
Manage project through status meetings, weekly reports, identifying risks, and tracking issues
Extensive experience of entire outsourcing operations ranging from ensuring SLAs, SOP’s, Local work instructions, End to end Process flows.
Responsible for specifications, implementations, and analytics
Process client requests, queries and concerns on a priority basis.
Act as Shift/Facility In charge to monitor smooth functioning of shift/Facility.
Initiating people engagement activities
Helped team to strengthen its understanding and knowledge of projects.
Reporting on common source of technical issues or questions and making recommendations to product team

Education

May. 2015

B. Tech in electronic and communication: Engineering

Kuhlman Academy – Milesfurt, New Jersey

Oct. 2011

Senior Secondary school certificate

Northern New Hampshire Institute – Jennetteton, Mississippi

Apr. 2009

Secondary school leaving certificate

Northern Upton Academy – East Barberahaven, Wisconsin

Languages

English

Fluent

Hindi

Fluent

Malayalam

Native speaker

Skills

Escalation handling

Process management

Leadership skills

Customer support

Communicator

Microsoft Excel

Microsoft Office

Business analysis

Team management

SQL

Academic projects

Technical skills

Acknowledgement

Professional Summary

Quality specialist and customer service expert with 6 years’ experience in coaching teams in driving organizational growth and revenue. Enthusiastic and ambitious quality specialist with wide-spread transferable skills in management, and operations. Skilled at developing and implementing comprehensive training and quality programs for staff members to ensure the highest-levels of service are delivered consistently.

Employment history

Quality Analyst ( SME), Brekke and Sons. McCulloughville, Kansas

May. 2020 – Present

Mentored team members and coached them to maintain quality and productivity independently.
Assisted team members for secondary research
Passed training with the top quality score within a group of 24 entrants
Mastering quality control of high volume contents in a multitasking and rapidly-changing environment
Enforcement of policy to maintain a quality and friendly user experience for client platform
Provide support and mentor to new colleagues with familiarity of policies to maintain a healthy team work environment
Maintains a quality score of 99.7% and over 100% of expected production
Ability to constantly adapt and integrate new/changed policies that occurs weekly to monthly.
Led process improvement projects that helped operations meet and exceed quality standards and streamline processes to reduce cost
Created and revised procedures, checklist and job aids that resulted in process consistency and reduced error disputes.

Process Associate, Jacobson-Hirthe. Port Jeanellemouth, Alaska

Dec. 2017 – Feb. 2018

Determine charges for services requested, collect deposits or payments through Google
Check to ensure that appropriate changes were made to resolve customers’ problems
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
Confer with customers by chat or email to provide information about products or services, cancel accounts, or obtain details of complaints
Perform KYC checks on accounts and identify fraud accounts using AML (Anti-Money Laundering) policies

Analyst, Gleason and Sons. Emeritashire, Ohio

Feb. 2015 – May. 2015

Supported Google Mapping Client
Keep records of customer of inquiries, complaints, or comments, as well as actions taken
Check to ensure that appropriate changes were made to resolve customers’ problems

Customer Support Executive, Sanford and Sons. Emardfort, New Jersey

Mar. 2014 – Jul. 2014

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bill
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems

Education

Northern Tremblay, West Rodrigo, South Dakota

B-Tech, Electrical and Electronics Engineering, Oct. 2013

Skills

Training

Quality Management

People Management

Mircosoft Certified IT Professional Trained

Professional Summary

Quality Analyst equipped with the tools and knowledge needed to advance into senior-level roles within innovative, growth-driven companies. Expert at developing and tracking quality metrics and strong ability to analyze and organize large data sets. Deep technical knowledge with proficient use of Tableau,Excel programs and other mechanical design tools.

Employment history

Quality Analyst, Stokes, Wilderman and Pacocha. Claudbury, New York

Aug. 2018 – Present

Analyzing the process quality on a regular basis.
Develop training strategies at the training and implementation stages to address business or industry requirements.
Document multiple error patterns, using trackers, and report issues to operations team.
Identify, analyze, and document outliers through internal quality audit, output, or content.
Plan audit schedules or strategies in accordance with project scope or Quality thresholds
Develop or specify standards, methods, or procedures to determine process quality or release readiness.
Conducting training sessions and nesting phases to the on boarded Trainees.
Creating pivots to project the quality metrics of the process on a timely basis.
Client(Microsoft) appreciation for handling pilot projects and delivering excellent quality.

Subject Matter Expert (SME), Schneider-O'Hara. North Mckinleymouth, Hawaii

Oct. 2017 – Jan. 2018

Lead a team of 10 Agents and running operations of the entire team of Trainees, Freshers Agents and consultants for Local Content Measurement Project.
Manage Project end to end tracking and implementing and running on production as per SOW and SLA agreements.

Plan or coordinate activities concerned with investigating and resolving clients’ reports of Quality issues with Trainees and freshers.

Analyze project requests, proposals, to determine feasibility, productivity, cost, or deliverable time of the project.

Education

North Minnesota University, Cordiafort, Alaska

Master of Science, Mechanical Engineering(Distinction), Oct. 2014

North Collins, Lake Tildaville, Washington

Bachelor of Technology(Btech), Aeronautical Engineering(Distinction), Feb. 2012

Projects

Awards

Accomplishments

Skills

CatiaV5

Ansys

Product Development

Computer Aided Design

Supply Chain Management

Tableau

MS Excel

MS Office

Languages

English

Hindi

Telugu

German

Professional Summary

I’m a dedicated reliable, and
self- driven representative
with the ability to adapt in any
work environment. Able to
work independently or as a
team and effectively perform
problem resolution
procedures as well as
strategizing to conduct new
layouts or plans for company
progression.

Employment history

Quality Analyst, Kihn, Rosenbaum and Rippin. Josephburgh, New Mexico

Jan. 2017 – Mar. 2017

Quality assurance, continually monitor incoming raw milk and
finished milk products to insure compliance with compositional
standards, microbiological standards, and various government
regulations. Halts production, refuse acceptance of raw material,
stop shipment if specifications for a product or process isn’t met.

Identify case issues and evidence needed, based on analysis of charges, complaints, or allegations of law violations.
Plan budgets and arrange for purchase of animals, feed, or supplies.
Coordinate with other professionals, such as contractors, architects, engineers, and plumbers, to ensure job success.
Prepare or review specifications or orders for the purchase of safety equipment, ensuring that proper features are present and that items conform to health and safety standards.

Line production, Botsford Group. South Jonasview, Arkansas

Apr. 2014 – Jan. 2016

Handling raw incoming milk products, food prep, processing,

Stay up-to-date on new regulations and current events regarding food science by reviewing scientific literature.
Evaluate food processing and storage operations and assist in the development of quality assurance programs for such operations.
Inspect food processing areas to ensure compliance with government regulations and standards for sanitation, safety, quality, and waste management standards.
Develop new or improved ways of preserving, processing, packaging, storing, and delivering foods, using knowledge of chemistry, microbiology, and other sciences.line assembly, production, sorting, packing, labeling, perform other duties as assigned.

Education

Southern Armstrong, West Alissaburgh, Connecticut

Master Welder, Welding, Mar. 2012

Skills

CS and Communications

Expert

Research

Expert

Rapport Building

Expert

Multi Line Operations

Expert

Error Correction

Expert

Excel

Expert

Word

Expert

Microsoft

Expert

Professional Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Quality analyst, Boyer, Parker and Cronin. West Marcelton, North Dakota

Aug. 2017 – Present

Monitoring calls of CSRs to make sure that call center employees are in compliance with the quality standards.
Capturing Customers voice & plugging off process gaps also close looping the same.
Process audits for to maintain the basic hygiene on floor.
Provide training, Coaching, Feedback & assistance to call center representatives to make sure that they understand new product & process in a better manner.
Attend call calibrations and taking briefing dipstick to check awareness whether CSRs are updated about new product launch & various changes going in process.
Maintaining accuracy in reports related to audits, certifications, Mock sessions, Projects and analysis, MIS etc.
Corrective and Preventive action in order to avoid the errors
Provide motivational and professional support to the team
Helping call center representatives to use the most effective and efficient means for handling phone calls without sacrificing customer service while achieving the stated goals.
ensure that cross selling also done on call
Monthly Client meeting attend
attend reviews at client location and share the trend for quality score along with corrective and preventive action plan
conduct call listening session for agent
Bring in necessary changes to the process and constant updation of call center core process
Conduct refreshers ,training ,call listening and quality session
Quality training for new joiners
Preparing route cause analysis on fraud transactions

Sr Associate, Bauch, Wilderman and O'Keefe. Reichertmouth, Ohio

Aug. 2015 – Jan. 2016

Mearsk is basically Logistic company
My Job was to assisting and coordinating with vessel team and ensure that container should be load on the vessel in given TAT
pull out reconciliation report from the WCRS system and make the necessary correction in order to avoid the container shut out
preparing reports and sharing with external stakeholders
ensuring if everything is working in a perfect manner
Preparing MIS report and share with Internal and external stakeholders
used to check the quality of others team members
calibrations with clients
attending daily calls and meeting with clients
assign work to other team members and ensure they delivered the same within given TAT
training new employees

Sr Associate, Gerhold-Denesik. Kennethtown, Wyoming

Jul. 2013 – Jan. 2014

I was working as Sr Associate for origin -energy Austrian based process
Process was basically related to billing and utility
I used to bill customer account according to their usage
Used to sent bill on customer email address

Sr Associte, Hintz, Batz and Runte. East Busterville, Massachusetts

Nov. 2011 – Apr. 2012

.I was working as a customer service associate for Tata sky inbound process
i was responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
i used to provide accurate information and resolution
Listen to customer requests, referring to alphabetical or
Promote company products, services, and savings plans when appropriate.geographical directories to answer questions and provide telephone information. to the customer according to customer requirement
Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Follow up to ensure that appropriate actions were taken on customers requests.
enhance customer experience

Education

Little College, Kihnmouth, Louisiana

PGDBM, Jan. 2016

North Balistreri Institute, Lednerside, Missouri

B.com, B.com, Feb. 2012

Skills

analytical skills

Finone

MIS

windows 9/10

Professional Summary

I’m a Graduate. I have 3+ years experience in US HealthCare Insurance domain (Implementation & Enrolment). I am a quick learner and team player. I am an enthusiastic person who likes to take challenges and meet them in an unconventional way. Planning and objectivity prove driving force to my work.

Employment history

Quality Analyst, Dibbert LLC. New Mel, Texas

Apr. 2019 – Present

Gained Knowledge on US HealthCare Insurance Implementation Process. End to End
Pulling the group from the SFDC and Identifying the Group type and the Broker details.
Gathering all the required documents from different sources like Email, Document Collection tool & BOR Email.
Getting started with Implementation of Group Plan Setup based on the group type.
Reaching back to the on site IM’s if any additional information/clarification is required such as new scenarios, missing info, incorrect documents etc.
Maintaining the continuous follow ups and getting the things done with in time.
Working on Enrolments with basic info such as the plan effective dates, plan & its type of election and dependants demographic if any.
Also, tracking the group stages in the SFDC and moving the stage according to the work flow.
Direct interaction with the On site IM’s through email & call. Scheduling the bi-weekly calls with respective IM’s and getting the feedbacks and updates. Gained knowledge through it.
Maintaining the SLA’s and TAT’s.
Worked on contributions schemes & its deductions for Employer and Employee. Worked on different scenarios with tier banded & custom contributions.
Understanding the plan effective dates as per the renewal periods.
Assigning the group to the Internal QA team for audits.

Weekly reports has been maintained and sharing the same to Team Lead.

Soon after 2 months I have been moved to Internal QA. Client Decision.

Started working as QA Analyst – Performing the quality audits for all the groups instead Random Audits.
Based on the task due date group priority will be set.
Once internal QA is done. Publishing the group and required action request will be sent to “Implementation Coordinator” and the same will be communicated through the Chatter application.
Processing the Internal QA from End to End as per the work flow and sharing the feedback to the Analyst & On-site IM’s through the Google feedback form.
Maintaining the quality with 95% accuracy with TAT.
Getting additional feedbacks from IM’s post publish and sharing the same with the team.
Scheduling the call with the Quality IM and getting the feedbacks & updated. Sharing the same to the team in weekly meets.
Maintaining the QA database. Weekly reports sharing the same to Team Lead.

Lead Associate, Bogisich, MacGyver and Raynor. North Shantell, Ohio

Jul. 2018 – Aug. 2018

Gained knowledge of US HealthCare Insurance – Backend process.
Understanding the given documents and updating the plans in the applications as per the requirement.
Updating the Plans for the employers as per the given documents, such as New Business, Replacement, and Renewal.
Working on the cases on daily based updates, if any. Also, sharing the updates with the team which is given from the client end.
Maintaining confidential regarding the broker’s data while working on the cases. Redacting the broker’s data through applications to avoid conflict.
Sending the E-mail confirmation for the further process once the case is done. Also, gained knowledge on Quality Control&Payroll process.
Creating the Shell Account for the Employer to their Employees through DOS Application by using DOS commands.
Running the Zero Payroll after completing the Shell accounts. Also, adding the employee’s details into the Shell account.
Handling the team with efficient & pulling the daily based productivity reports and maintaining the data.
Reporting to the supervisor.

Customer Support Executive (H2), Wolf, Larkin and Mayer. Schuppechester, Hawaii

Aug. 2015 – Jan. 2016

Gained experience in the call center (outbound).
Responding to the customers via calls for the new connection.
Providing required information for the customer & guiding them for the new connection.
Informing the best offers and also suitable plans to the existing customers.
Getting the feedback from the customers after the activation of connection.
Maintaining the daily based production report and reporting to the team lead.

Education

Eastern Pollich Academy, Abbotthaven, Kentucky

B.Tech, Civil Engineering, Oct. 2013

The Okuneva, Port Senaidahaven, North Dakota

Intermediate, M.P.C, Nov. 2009

Eastern Howell University, West Toneyville, Oregon

SSC, Jun. 2007

Personal info

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Advanced Excel

Mac -OS

MS-Office

Professional Summary

Dedicated Quality Analyst offering over 5+ years of consistent career progression in the areas of Quality and Customer Satisfaction. Expert in ensuring operational efficiency, process development and production performance. Strong ability to lead cross-functional teams and collaborate with business leaders as well as build and cultivate strategic relationships with internal and external stakeholders and business partners.

Employment history

Quality Analyst, Botsford Inc. New Veronika, Mississippi

Jan. 2020 – Present

Managing a team of Quality Analysts to drive performance across all LOB’s & provide analysis on AOI’s to enhance CSAT & FCR
Provide regular inputs to the training team for enhancing CSAT scores and Advisor efficiency
Focus on Planning, Task management and Resource managemen
Meeting Clients expectations for audits and Compliance monitoring
Handle Dispute management for the audits or evaluations done in the contact centre
Hands on experience with end to end management of the Quality function
Drafting and maintaining reports that showcase areas of interest for clients

Team Coach – Production, Hauck-Cole. East Brande, Colorado

Mar. 2016 – May. 2016

Providing quality customer service via web chat services, and resolve all customer issues with exception customer service
Multitasking ability by chatting with more than one customer at a time
Providing guidance, support and assistance to colleagues/new joiners’
Attending to escalated web chats and calls from team members
Conducting team briefings and performance update session for team

Senior Customer Service Executive, Hagenes-Rohan. Ellenton, Illinois

Jan. 2014 – Nov. 2014

Worked for Barclays bank customers based out of UK
Verified and updated customer information in the system in accurate manner
Drafted, gathered and verified the authentic documents of the customer
Provided information, knowledge of the customer to front office executive for further verification/updating of customer information

Education

West Ullrich Institute, Annetown, Ohio

Post Graduation Diploma in Finance Management, Finance, Feb. 2017

Western New York Academy, North Chuck, Mississippi

Bachelor of Commerce, Commerce, Jun. 2013

East Connecticut Academy, Concettatown, Florida

Senior Secondary Certificate, Aug. 2008

Skills

MS Office

Verint

Citrix

Communication

Time Management

Andrew Smith

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Experienced Quality Analyst who exhibits a professional demeanor and excellent communication and interpersonal skills. Skilled at evaluating both verbal (calls) and written (chat) conversation. Able to analyze multiple data relating to the audits to pinpoint whether there’s a variance in how each QA tackle call and chat scenarios. Experienced in creating excel form and macros to eliminate processes’ bottle necks and to drive efficiency.

Employment history

Aug. 2018 – Present
Lake Audriebury, Vermont

Quality Analyst, Kuphal and Sons

Monitor and rate calls and chat conversations to ensure that the operations are aligned with the US Laws and Regulation.
Gather and Analyze Peer-to-peer audit to further filter the audits we are submitting, this is to establish that we, as a team are calibrated in tackling certain call scenarios.
Creates and maintains Macro-enabled forms relating to tracking BST samples applicability, BST calibration and P2P form.
An active member of LEAD Work stream that aims for our colleagues to own their growth and development inside and outside the GRPA organization.

Apr. 2016 – Aug. 2016
New Shannon, Oregon

Quality Analyst, Ondricka-Pacocha

Listen, Rate and Monitor quality of phone calls to ensure representatives are following the organization’s protocols.
Conduct calibration sessions that aims to align agents to the process and instruct better ways to further improve customer’s call experience.
Create analysis of comparison of previous and current department’s performance.
Directly communicate with supervisors to discuss strategies to improve aspects of call quality and agent morale.

Feb. 2014 – Dec. 2014
Kuhichaven, Idaho

Customer Service Professional, Will-Kuphal

Greet and Service Calls
Making Inbound and Outbound calls for both customer and Vendors (Capital One)
Build rapport and listen attentively.
Solve each customers concern in any ways possible.
Administer upset customer, conflicts and challenging situation.
Provide excellent service, exceeds expectations and build long-term loyalty.
Team player and contributes with the group to achieve similar goals.

Education

Aug. 2013

Associate of Science: Computer Systems and Design Programming

South Hauck University – Runtefurt, Iowa

Skills

Compass, BST, Sharepoint and other related Business Tools

Experienced

MS Excel, MS Word, MS Powerpoint, MS Publisher

Experienced

Excel VBA Programming

Skillful

Awards

Trainings Attended

Professional Summary

Proficient in Software testing with strong interpersonal and teamwork skills, analyzing FRS and Use case documents, Defining Test Scenarios, Writing and Executing different kinds of Test cases, participating in Reviews, Defect Tracking and Reporting and preparing status ..
I can do hard work for my organization and I will put all my effort for good progress of organization being punctual and sincere ..

Employment history

Quality analyst, Shields-Nienow. North Modestomouth, Kentucky

Dec. 2019 – Present

Looking for a challenging career which demands the best of my professional ability in terms of, technical and analytical skills, and helps me to enhance my skills and knowledge.

Quality analyst, Durgan, Langworth and Roberts. Lake Argentinaview, Oklahoma

Aug. 2019 – Sep. 2019

Looking for a challenging career which demands the best of my professional ability in terms of, technical and analytical skills, and helps me to enhance my skills and knowledge.

Education

North Nebraska College, Runolfssonview, Kentucky

MCA, Master of Computer Application ( MCA ), Present

Fadel College, Tamicaton, Texas

BCA, Bachelor of Computer Application ( BCA ), Jul. 2019

Skills

Personal skills

Microsoft Word, Power point and Excel

Expert

Quality Assurance

Expert

Basics of C, C++, Java, Database, HTML,

Skillful

Basics of C, C++, Java, Database, HTML,

Skillful

Quality Assurance

Expert

Microsoft Word, Power point and Excel

Expert

Personal skills

Additional information

Professional Summary

Deadline-oriented Sr.Quality Analyst with more than 4 years of experience in a manual testing environment and recent experience in automation.
Effective at working in fast-paced testing environments to review software at each stage of development and production. Able to check function, layout and operation for usability and visual design issues.Well-versed in working within Agile and Scrum methodologies to complete tasks on tight schedules and within aggressive quality requirements.

Employment history

Sr. Quality Analyst, Bode Inc. Reingerchester, West Virginia

Mar. 2018 – Present

Design test plans, scenarios, scripts, and procedures.
Test system modifications to prepare for implementation.
Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing and bug retests.
Completed in-depth usability testing on Windows, Android and iOS mobile devices.
Determined server operating limits by conducting monthly load tests.
Identified and tracked defects with JIRA and supported developers in resolving problems by completing additional tests..
Identify API issues effectively using Charles proxy and Postman, increasing productivity and boosting workflows.
Monitor bug resolution efforts and track successes.
Plan test schedules in accordance with project scope.
Participate in product design reviews to provide input on functional requirements, product designs, schedules and potential problems.
Document test procedures to ensure replicability and compliance with standards.
Update automated test scripts to ensure accuracy.
Write, analyze, review, and rewrite programs, using workflow chart and diagram.
Excellent QA aptitude and ability to drive process improvements.

Quality Analyst, Heaney Group. Franeckistad, New Hampshire

Dec. 2015 – Aug. 2016

Perform initial debugging procedures by reviewing configuration files, logs, code pieces to determine breakdown source.
Document software defects, using a bug tracking system, and report defects to software developers.
Manual testing for multiple Mobile Apps and Websites.
Api Testing using tools like Charles proxy and Postman.
Create or maintain databases of known test defects.
Smoke testing, Regression testing, Integration testing, Performance testing.
Database testing using SQL queries.

Education

Boyle Institute, Ornborough, Idaho

Bachelor of Technology, Oct. 2012

North Murray Institute, East Luzville, Hawaii

Higher Secondary Education, Science, Oct. 2007

West Bosco, Hauckport, Alabama

Secondary Education, Jun. 2005

Skills

C/C++/JAVA

QA methodology and tools

MYSQL and Database design

Automation testing

Manual testing

Documentation skills

Agile methodology

Project management

Analytical Skills

Professional Summary

Ingenious and determined Electronics engineer graduate with exceptional strengths in handling critical problem-solving activities and technical troubleshooting. Can quickly adapt to change and possesses eagerness towards learning and contributing to the organization.
A versatile and analytic individual with a practical hands-on approach, aimed at achieving results to benefit the company in terms of high revenues and increased customer base. Excellent presentation skills and a strong ability to quickly establish rapport with people from diverse backgrounds.
quickly adapt to change and possesses eagerness towards learning and contributing to the organization.
Can work efficiently for long hours and on rotating shifts in any field .

Employment history

Quality Analyst, Rau-Volkman. Port Karla, Massachusetts

Dec. 2019 – Present

As In Process Quality Control (IPQC) Technician we responsible for leading day-to-day quality control in production ensuring that production quality metrics are met. I will focus on employee training, process controls,Issue Resolution, Monitor Quality of Outputand defect prevention.

Production Engineer, Herzog LLC. Lenardborough, West Virginia

Mar. 2018 – May. 2018

Designing and laying out servo stabilizer
Creating servo Stabilizer with use of Dimmer, Buck Boost, Transformer,Synchronizing Motors, Relay, MCB,Electronic Circuit.
Testing new systems and making design changes if needed
Producing stabilize with my team as per the customer requirements(voltage, size, etc…)
Assisting in the manufacture of new electrical systems.

Education

Conn University, New Tristan, Colorado

Bachelor of Science, Electornics Engineering, Oct. 2017

East Botsford, Mannmouth, Louisiana

High School Diploma, Biology, Nov. 2013

Skills

Product quality engineer

Skillful

Surface mounting technology

Skillful

Dealing with electronics and electrical components

Experienced

Skillful

Ms office

Skillful

Quality Analyst

Experienced

Professional Summary

I ‘m a fresh graduate of University of the West of England with a degree certification in B.A Economics. I have worked in an event company and Citibank. I gained a lot of valuable knowledge and experiences. Critical learning, decision making and problem solving skills are are the benefits that I’ve obtained throughout this period.

Employment history

Quality Analyst, Zieme-Sauer. East Gretamouth, Iowa

Jun. 2018 – Present

Overall key responsibilities are to promote customer centric culture via employee engagement activities implementation and communications and provide support NPS survey operations and performance monitoring.

Events Coordinator, Sales & Marketing Assistant, Spencer-Klein. Veumfurt, Nebraska

Nov. 2014 – Dec. 2014

Carry out online research, tele-marketing, and perform paper works
Work with Ricoh (Malaysia) Sdn Bhd on the Maybank Malaysian Open (MMO) 2015 independently with minimize supervision

Education

The Kuhic University, New Lexie, Alabama

Bachelor of Arts, Economics, Oct. 2017

East Bergnaum, Port Lavadamouth, Oklahoma

High School Diploma, Business, May. 2015

Skills

Commitment to Excellent

Collaborative Planning

Problem Solving

Professional Summary

Engineering Professional having Software Testing Experience.
Familiar with all phases of the Software Development Life Cycle and Software Test Life Cycle.
Understanding, Analyzing and Streamlining Test Requirements.
Expertise in Bug Reporting & Tracking Process, Bug Reporting and Tracking using Bug tracking tools like Bugzilla and Issue Tracker.
Well versed with Test Documentation (Test Scenario, Test Case, Test Data, Defect Report, and Test Metrics).
Knowledge of SQL to conduct Database Testing.

Employment history

Jr. Quality Analyst, West, Lakin and Barrows. East Allenaberg, Wisconsin

Nov. 2019 – Present

Design test plans, scenarios, scripts, or procedures.
Test system modifications to prepare for implementation.
Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.
Document software defects, using a bug tracking system, and report defects to software developers.
Monitor bug resolution efforts and track successes.
Create or maintain databases of known test defects.
Plan test schedules or strategies in accordance with project scope or delivery dates.
Document test procedures to ensure replicability and compliance with standards.
Update automated test scripts to ensure currency.
Install and configure recreations of software production environments to allow testing of software performance.
Design or develop automated testing tools.
Provide technical support during software installation or configuration.
Conduct historical analyses of test results.
Visit beta testing sites to evaluate software performance.

Jr. Quality Analyst, Schoen-McCullough. Alexisborough, Hawaii

May. 2019 – Jun. 2019

Design test plans, scenarios, scripts, or procedures.
Test system modifications to prepare for implementation.
Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.
Document software defects, using a bug tracking system, and report defects to software developers.

Quality Analyst (Intern), Schaden Inc. Rayview, Tennessee

Feb. 2019 – Mar. 2019

Provide technical support during software installation or configuration.
Visit beta testing sites to evaluate software performance.
Design test plans, scenarios, scripts, or procedures.
Test system modifications to prepare for implementation.
Document software defects, using a bug tracking system, and report defects to software developers.
Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.

Education

West Missouri University, Tuanchester, Iowa

Bachelor Of Technology, Computer Science, Jan. 2019

Personal info

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Team Management

Docker

Git

Bug Tracking Tools(Jira, Redmine)

Jmeter (Performance/API Testing)

Database Testing

Functionality Testing

Selenium webdriver

Automation Testing

Manual Testing

Professional Summary

Innovative, forward-thinking executive offering over 20 years of success in various leadership roles in the areas of Information Technology consulting, customer support, pre-sales engineering, and global business development. Expert in strategic and tactical planning, client relationship management (CRM), corporate governance, and change management.

Employment history

Sr. Quality Analyst, Satterfield, Schuster and Koelpin. Port Evelin, Oregon

Jul. 2017 – Oct. 2017

Quality Analysis

Analyze the Quality measures in the process flow.
Monitor sales calls and Audit scores.
Provide feedback sessions to the agents to ensure high levels of service and Customer satisfaction.

Audits and Corrective Measures

Audit the payments made to the suppliers via TTA.
Audit and file the Monthly and Quarterly ATOL Reports.
Reviewing/Auditing the current procedures in customer handling & after-sales to maintain high standards of Customer Support – payments, ticketing, customer support, reminders, customer accounts, report maintenance.
Review payments made by customers and ensure payments guidelines are followed properly in order to avoid any chargebacks.
Defend chargebacks from passengers by providing adequate documentation to the gateway and bank.
Audit and authorize the Refunds to the customers.

Data Analysis, Reporting and Growth

Monthly Company sales report with Key analytics to target weak areas.
Maintain the Balance reports from the customers, Schedule Changes, Cancellation, Refunds and customer complaints.
Analyze the agent’s performance report and point out non-performing assets.
Daily Sales report for India and London office.
Review and maintain Sales Agent’s monthly Incentive Data to ensure streamlined payouts.

Process Flow and Sales Support

Provide in-depth customer care support to passengers pertaining to their reservation.
Reconcile the payments in the backoffice.
Provide training sessions to the new joinees for backoffice system.
Daily task allocation to the team and supervise the overall functionality of the support staff.
E-Tickets, vouchers and certificate handling.

Milestones & Achievements

Assisted company in the ATOL Registration and ATOL reporting procedures (Monthly & Quarterly) laid by CAA – Civil Aviation Authority.
Leading the Sales Support department to provide all kinds of support functions to the Sales Staff.
Established & maintained a trend of Departure Reminder Service to enhance customer satisfaction and increase overall company service levels. This took the company’s customer rating from 82% to 98% within a span of 45days
Streamlined the overall company analysis reporting on daily, monthly and quarterly basis.
Introduced new payment policies for passengers in UK to ensure customer satisfaction but also ensuring minimizing the risks of frauds

Won a trip to Turkey in Apr’16 for my achievements and overall contribution to the company’s growth.

Sr. Travel Counselor, Hickle LLC. South Hellen, Maine

Jan. 2014 – Aug. 2014

Assisting UK based customers with the best travel plans for their trips to across the world.
Over the phone sales for Air, Car, Hotel, Travel Insurance & tour packages.
Provide after sales support to the customers – change in plans, cancellations, grievances etc
Assisting travelers with No Shows and Refunds.

Achievements

Received number of appreciation emails from the customers praising the services offered.

SME, O'Hara, Dooley and Champlin. Deckowchester, Idaho

Jun. 2009 – Sep. 2009

Assisting US based travel agents with Apollo formats for Air/Car/Hotels/Amtrak, ticketing queries and fare calculation
Making reservations for Flights only, Flight and Hotels, Air/Car/Hotels for all kinds of suppliers.
Assisting in Exchanges/Reissues and Refunds and reporting to ARC/IAR and BSP for Canada customers
Handling special products like DYO, Custom Check Selective Access, Profiles, and Private Fares etc.
Conducting mock-call sessions with new batches.
Conduction refresher trainings for on-floor people.
Attended WebEx sessions for new product launches by Travelport.
Quality check for documentation done by Level 1 agents, followed by quality feedback based on on-call documentation.

Achievements

Promoted to the second level/Escalation desk within 9 months with the company.
Handling escalation and Premier/Gold/Key Customer calls.
Awarded with customer compliments on several occasions in 2008, 2009.
Best performer for several months in 2008, 2009

Education

Western Colorado Academy, Lake Marnieberg, Montana

Bachelor of Science, IT, Feb. 2009

North South Dakota Academy, Collinsville, Texas

DNIIT, Software Engineering, Jun. 2008

Southern Swaniawski, Port Vena, Nevada

XII, Jan. 2005

Southern Mayer College, Edton, California

X, Jan. 2003

Skills

Process Monitoring

MS Office

Python

Backend Development

IT Systems Testing

Android Development

Software Designing

C++

MySQL

HTML

Professional Summary

Senior Analyst equipped with the tools and knowledge needed to advance into senior-level roles within innovative, growth-driven companies. Expert at developing and tracking budget expenses and strong ability to analyze and organize large data sets. Deep technical knowledge with proficient use of Excel programs.

Employment history

Senior Analyst, Jacobs and Sons. North Benjamin, Utah

Apr. 2017 – Present

Gather and organize information on problems or procedures.
Analyze data gathered and develop solutions or alternative methods of proceeding.
Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.
Develop and implement records management program for filing, protection, and retrieval of records, and assure compliance with program.
Review forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.
Prepare manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy.
Design, evaluate, recommend, and approve changes of forms and reports.
Contributing to the larger idea of the app and coming up with processes and systems for a smooth user experience.
Handling a team to help them achieve their targets and being accountable for their time, efforts and objectives.
Handling Key brands and their accounts for the company.
Solving issues on the client side and helping them build a relation with the company.

Quality Analyst, Cruickshank, Lubowitz and Schamberger. Alejandrostad, Mississippi

Feb. 2016 – Jun. 2016

Quality and timely delivery of editing, quality check of content and a complete hygiene check of whatever the interface exhibits.
Uploading meticulous and accurate content and entering data pertaining to the work using several web interfaces.
Comfortable with capturing results, communicating, escalating failures and providing status reports.
Planned and achieved individual as well as team targets.
Mastered both Listing as well as QC processes.
Working parallel to the Technical Team for optimizing Automation in different processes.

Quality Analyst, Hauck-Durgan. Leoview, Ohio

May. 2014 – Feb. 2015

Worked in the Data Quality Team – Operations Department.
Worked on Rent/Buy/PG module doing thorough Quality Check and rectifying errors.
Giving feedback to Data Collection team and getting the right work done.
Assisted the team leader in achieving the team targets.
Aided in streamlining several business processes.
Coordinating with different teams to ensure hassle free work.
Making sure all hindrances and issues are resolved within and outside the teams.
Complying with various guidelines and norms.
Honored with R&R (Rewards & Recognition) for the month of Oct’15.

Trainee Research Associate, Turcotte, Simonis and Predovic. New Oliver, Idaho

Aug. 2013 – Sep. 2013

Worked in the DBMS department as a researcher.
Was involved in both Primary as well as Secondary Research.
Ensured adherence to various guidelines and procedures.

Education

Southern Gutmann, New Erasmo, Florida

Post Graduate Diploma, Data Science, Jun. 2018

Southern New Hampshire College, Kshlerinton, Illinois

Bachelor of Science, Information Technology, Aug. 2015

Schuppe Academy, Lake Stephniefurt, Kansas

Diploma, Electronics Engineering, Mar. 2011

Interests & Strengths

Skills

Data Analysis

Team Management

Quality Analysis

Market Research

MS Office

Financial Analysis

Client Servicing

Brand Management

Professional Summary

Seeking for a teaching position in your school to utilize my academic achievements and interpersonal skills which will contribute in the school’s success and provide good learning experience for my future students.

To produce accurate work, to educate and provide leadership for students in a motivational way and to successfully manage and handle multiple assignments/tasks are some of the competencies I will bring to the job.

Employment history

Quality Analyst, Buckridge LLC. Creminside, Indiana

Nov. 2019 – Dec. 2019

Observe and evaluate agents’ performance to determine progress and make suggestions for improvement.
Conduct talk, roadshow and demonstrations to teach principles, techniques, or methods in subjects such as basic English language skills, customer proﬁling skills, and workforce entry skills.
Instruct agents individually and in groups, using various methods such as lectures, discussions, and demonstrations.
Guide and coach agents with adjustment or work performance related issues
Review outliers, methods, and agents evaluations to assess strengths and weaknesses, and to develop recommendations for some revision, development, or elimination.
Attend professional meetings, conferences, and workshops to maintain and improve professional competence.

Customer Care Representative / Technical Support, Kihn-Graham. Jamisonberg, Iowa

Apr. 2018 – Oct. 2018

Provide quality service to the customers in resolving their issues
Review violations of computer security procedures and discuss procedures with violators to ensure violations are not repeated.
Provide technical support to students and professors.
Send emails to customers about their concern Generate solution in a timely manner.
Guide the student on how to enroll to their online course.
Walk through students and professor to troubleshoot browser and access the subject.
Plan budgets and arrange for purchase of animals, feed, or supplies.

Education

The Koss University, Spencerburgh, Pennsylvania

Bachelor of Science, Secondary Education major in Biological Science, Dec. 2017

Skills

Organizational

Proactive

Problem Solver

Computer Literate

Professionalism

Excel , Power point, Google docs

Word Processing

Time-management

Professional Summary

To be able to share and impart my skills and interest to enhance one’s ability to perform achieving organizational goals and vision by adding value through sound recommendations. Aims to help in accomplishing its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and universally accepted processes.

Employment history

Quality Analyst, Kub Group. Leisaton, Virginia

Nov. 2018 – Dec. 2018

Coach and mentor Sales Specialist to achieve goals and targets by constant touch base highlighting strengths and addressing opportunities by set action plans.

Arrange for disposal of surplus materials.

Sales Coach, Kunde-Boyle. Caridadview, California

Nov. 2015 – Jul. 2016

Led and oversees sales operation in Microsoft.

Assistant Financial Accountant, Larson, Smitham and Bartoletti. New Roxannshire, Utah

Feb. 2011 – Mar. 2012

Do check and balance of Fidelio Account. Closely monitors guest and crew accounts exceeding credit limits. Daily accounting and auditing for stores and stalls inside the ship. Cash counts funds.

Branch Manager, Fritsch, Howell and Davis. Bergnaumport, Colorado

May. 2010 – Jul. 2010

Overall in-charge in branch operation as to Sales Generation, collections and people management.

Accountant, Fay-Lebsack. East Leshaview, Iowa

Aug. 2009 – Sep. 2009

Organize and consolidates Accounts Receivables and do posting of Sales Activities.

Internal Auditor, Treutel LLC. Martineland, Alaska

Jun. 2007 – Mar. 2008

Performs weekly branch audit to high risk branches and do regular monthly audit to make sure that branch personnel and staff are aligned and calibrated to set norms & guidelines.

Audit Staff, Emmerich and Sons. Harlandshire, Oklahoma

Jun. 2004 – Jul. 2004

Provides feedback and recommendations to add value and improve store operations.

Education

Western Moore, Boview, Georgia

Bachelor of Science, Accountancy, Dec. 2001

Skills

People Management

Compliance Audit

Sales Skill Management

Monitor and ensure all calls are meeting the quality standards from the client
Weekly touch base to the team for new process implemented by the client
Immediate feedback given to TL’s for top coaching opportunities found in every monitored calls

Monitoring the calls and providing fee back to the client.
Mentoring the new Spanish people in the team.
Providing feedback to the Spanish people in the team.
Helping the team leader in making daily reports {allocation of work, performance reports and trending, data analysis with the supervisor and attendance}.

Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including Social Media.
Reports results of evaluations to appropriate Business stakeholders.
Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices.
Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies.
Contribute to maintaining forms and legends documents
Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals.

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Andrew Smith

Professional Summary

Employment history

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Andrew Smith

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Andrew Smith

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Andrew Smith

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Andrew Smith

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Andrew Smith

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Andrew Smith

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Andrew Smith

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Andrew Smith

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Awards

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Andrew Smith

Professional Summary

Education

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Andrew Smith

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Employment history

Education

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Academic projects

Technical skills

Acknowledgement

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Andrew Smith

Professional Summary

Employment history