• Created action plans to guide coaches to improve their team customer experience and Net Promoter score. Guides resulted in improved associate performance and higher incentive pay-outs.
• Participating in all calibration sessions with the client making sure that the standard is being meet.
• Web Application Testing Checklist. 
• Detection rate and cloud based scan testing for AV product

• Design work procedures, test plan and methodology for overseas QA teams.
• Monitor program performance to ensure efficient and problem-free operations in Israel and overseas QA teams.
• Take an active part in Agile ceremonies(Daily, Planing, Grooming, Retrospective) 
• Conduct analyses of vendors and users reports while examining the usage in worldwide location and OS in order to create a suitable test plan.
• Creating and execution of tests that address areas such as database impacts, communication tests, server&DB capability, negative testing, regression testing, errors analysis and usability.
• OEM preinstalled application testing (Foe vendors such as: Sony, Alcatel, TCL etc.)
• Integration testing for services developed in and outside the company such as ‘SalesForce’ along with A/B testing for promotional usage. 

• Monitoring calls.
• Ensure that the agents provide quality service.
• Validate that client expectations are achieved.
• Prepare several checklists such as Version Update, Usability Checklist. 

• Supported continuous quality improvement of cannabis through reinforcement of product quality and food safety programs, sanitization program and oversight of security system.
• Verify defects. 
• Discuss doubts and queries with development team or client. 
• Monitoring bug status on JIRA. 

• Team Leading 
• Understand the project requirements. 
• Boundary Value Analysis of the CDN management tool using Positive and Negative testing. 
• Monitoring the server log report using Linux terminal. 
• Execute test case. 
• Update the test result document. 
• Log the defects using defect tracking tool and report bug findings. 

• Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches
• Collaborated with developers and product owners to stay current on product features and intended functionality
• Identified and tracked defects on JIRA and supported developers in resolving problems by completing additional tests
• Completed in-depth usability testing on Windows, Web browsers, iOS and Android mobile devices
• Performed regression, compatibility, stress and security tests on modules and full software implementations to ensure quality of the system/application
• Involved in sprint planning, daily scrum meeting and sprint review
• Prepared QA evaluation reports and submitted to management 

• Handles implementation of Good Manufacturing Practices in the company.
• Conducts training of  Good Manufacturing Practices for newly hired employees, visitors and refresher for the existing employee.
• Responsible for the SAP releasing of Finished Goods.
• Conducts Hygiene Audit.
• Evaluates and provide report for product complaint.

• Worked as QA Specialist in DXM team of CEB
• Created a hybrid driven automation framework for testing CQ5 components.
• Automation of APIs through JAVA using rest assured framework 
• Created automated script for smoke testing using Selenium WebDriver
• Executed automation scripts after each build, resolved related issues and shared test results 
• Responsible for bringing in creative and fresh ideas for automating different scenarios using the tool
• Automated core critical cases to be run before each release minimising the manual testing effort