• Interview, onboarding  and training responsibilities.
• Coordinate schedules to complete repairs on time and within budget.
• Issue notices and complete evictions per state guidelines. 
• Collected rent, submitted invoices, prepared annual budgets, analyzed variances and initiated corrective action when needed 

• Meet with potential renters as well and create negotiated contracts.
• Collect rents
• Oversee tenant issues
• Maintained property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting units and planning/overseeing renovations

• Establish and maintain relationships with vendors to organize services to maintain the property.
• Schedule and make appointments for potential tenants to lease apartments.
• Prepare legal documents, including eases, 3-day notices, eviction notices and notices to vacate.
• Direct and coordinate the maintenance staff with work orders on the property.

• Train new property managers and site visit specialist 
• Enforce rules and regulations of communities to maintain discipline and ensure safety.
• Keep records of work orders and produce detailed  reports.
• Prepare budgets and goals, or assist in their preparation.

• invoicing 
• hiring
• Developed annual operating budgets and forecasts, as well as sales and marketing plans.
• Coordinated with maintenance staff on maintenance and upkeep.

• Managed a community of 90 apartment homes.
• Carefully screened applicants for tenancy by completing backgroundchecks, verifying income, assets, household composition, expenses and student status.
• Completed recertifications in accordance with the Low Income Housing Tax Credit Program.
• Prepared pay or quits and summons for unlawful detainers for delinquent tenants.
• Prepared and distributed payroll for staff of 3 direct reports.
• Composed all outgoing correspondence and generated reports.
• Maintained original leases and renewals for the management office. Conducted file audits periodically.

•  Assisted with annual budgets and income projections of a property with 427 units
•  Demonstrated ability to understand financial goals, operated asset in owner’s best interest in accordance with Policy and Procedures Manual 
•  Assisted and eventually created annual budgets and income projections 
• Prepare and review operational reports and schedules to ensure accuracy and efficiency.Generated necessary documents for legal action in cases of delinquency in accordance with state and company guidelines

• Completed final move-out walk-throughs for tenants.
• Analysed and evaluated monthly and quarterly financial statements.
• Developed annual operating budgets and forecasts, as well as sales and marketing plans. 
• Verified that all customer complaints were handled promptly and appropriately. 
• Maximised rental income while minimising expenses through effective planning and control.  
• Maintained a sufficient Number of units so that they were market-ready at all times. 
• Followed up on delinquent tenants and coordinated collection procedures. 

• Inspect account books and accounting systems for efficiency, effectiveness, and use of accepted accounting procedures to record transactions 
• Process tenant applications (credit, landlord, income and criminal background checks)
• Perform annual inspection of units
• Schedule resident maintenance requests

• Establishes and maintains rapport with residents, staff, vendors & service providers
• Develops, trains and supervises assigned staff
• Serves and conducts annual and interim  recertifications
• Respond timely to address residents’ complaints and requests
• Daily inspections of grounds and vacant units
• Prepares for and participates in site compliance audits and inspections
• Provide direction and oversight for contractors servicing the grounds and property maintenance; unit turnovers; janitorial

• Investigate complaints, disturbances and violations and resolve problems following management rules and regulations
• Oversee timeliness of work order completion and gauge resident satisfaction 
• Primary facilitator in fostering positive resident relations 
• Schedule incoming service request, coordinate and oversee vendors

• Responsible for managing day to day to tasks for residential and commercial rental properties
• Coordinate contractors for daily work orders
• Ensure all maintenance requests are taken care of immediately
• Market and fill vacant units
• Ensure tenant and owner requests are completed

• Property Management
• Stakeholder Communication and Management.
• Taking participation in high level decisions and planning.
• Answering phones and handling enquiries 

• Drawing up lease agreements and signing tenants up 
• Rental Viewings, following the application process, TICA checks etc
•  Sending work orders and organising maintenance 
• Using databases and other computer applications 

• Write indexes and chronologies for Tribunals
• Negotiate and mediate with tenants at tribunal to secure a favourable outcome for both parties
• Investigate and implement upgraded technological applications to support the timely and efficient  completion of tasks
• Maintain accurate records of all move-in/move-outs, delinquent reports, and collected rents.

• time manage all team members
• motivate and be self motivated 
• manage landlord insurance claims 
• Prepare and lodge application for tribunals and prepare statements of facts to support the applications

• Worked closely with the Virginia Beach Department of Human Services for the supportive services & intermediate care facilities.
• oversee all data entry
• arrange maintenance and liaise with contractors
• tenant application

• enforce occupancy policies and procedures
• direct all personnel to ensure property is properly maintained and owner objectives met
• Maximized rental income while minimizing expenses through effective planning and control.
• Worked closely with the Virginia Beach Department of Housing and Neighborhood Preservation for Section 8 & Project Based Voucher recipients.

• meet with prospective tenants to show properties for lease, process application 
• prepare rental contracts for tenants according to legislation
• Organize 6 monthly routine inspections
• Dealing with tradesmen, OC, water/electricity companies 

• Advertising properties for rent and sale 
• Routine property inspections for landlords, preparing reports and sending them to the owner 
• Receipt rent through rest 
• Ingoing inspections 
• Outgoing inspections 
• Preparing documentation and representing the landlords at NCAT 
• Arrears follow ups 

• Meet with prospective tenants to show properties, and explain terms of occupancy.
• Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, taxes, and incurred operating expenses.
• Maintain records of sales, rental activity, property availability. 
• Maintain and manage records in the office.

• Responsible for collecting rents and damages owed.
• Maintain full occupancy. 
• Filing evictions and writ of possessions.
• Meet with maintenance daily to determine repairs.
• Communicate with tenants, investigate and resolve issues.
• Enter work order requests and ensure requests are handled satisfactorily. 
• Plan and create monthly newsletters for residents providing information about property and community.

• Viewing inspections. 
• Managed arrears for the whole agency – over 600 properties.
• manage and oversee all maintenance and administration for residential properties, on behalf of the owner 
• prepare detailed budgets and reports for property owners and business owner 

• Reviewed rental applications, leases Communicated property issues to the landlord to streamline input and completion of maintenance requests and grow customer satisfaction. 
• Established and maintained property management plan, preventative maintenance policies, and operations manual. 
• Time and task management. 
• Marketing of properties.

• Ensures that Safety Program is followed by all staff members
• Coordinates and participates in resident functions
• Enforce occupancy policies and procedures 
• Develop and implement policies and procedures to adhere to regulatory requirements 

• Managed a community of 327 apartment homes.
• Secured an average of 15 to 20 rental agreements each month.
• Carefully screened applicants.
• Generated professional networks by engaging in professional, industry and government organizations.

• Responsible for reviewing PSI
• Review financial statements on a monthly basis with Regional Manager and prepares variance reports and any other reports required
• Conducts quarterly/annual inspection of all apartments
• Reviews, ensures accuracy and receipt of supplies and approves all invoices for payment

• To manage a rent roll of 200+ properties
• Client engagement and development 
• Viewings and enquires 
• Owner engagement and communication 

• Collected rent, security deposit and damage payments, ensuring all accompanying paperwork was completed
• Scheduled maintenance and renovation with minimal interruption to tenants
• Answered the phone, and delivered the message to the proper person
• Review Satisfacts daily to ensure positive results

• Direct sales and marketing of off campus student housing 
• Dispatching Maintenance and Scheduling Move-Ins/Outs
• Review all Monthly Bonus reports/distribution for accuracy
• Respond to all Apartment Ratings comments daily