b6db3da3-1da1-4fcd-b548-3604991e8f78
Professional Summary
Licensed pharmacist with a master’s degree in clinical program development. Adaptable, fast learner and detail-oriented person. Has excellent intrapersonal skills equipped with 9 years of experience in project management, 3 years working in BPO as a senior customer service representative and 2 years of clinical experience working in a hospital.
Employment history
Project Management Consultant, O'Hara LLC. Leschburgh, Utah
Mar. 2019 – Apr. 2019
- Strengthen coordination for project management and monitoring;
- Provide recommendations to the FDA Director-General in the implementation of the high-impact projects;
- Review policies, procedures, rules, regulations, and guidelines necessary for the improvement of the FDA specifically in the pharmaceutical industry; and
- Coordinate with the FDA offices and centers in the codification of FDA existing policies, rules and regulations.
Drug Safety Expert, Renner, Oberbrunner and Rath. Port Lucasfort, Missouri
Apr. 2018 – May. 2018
- Assist the Senior Project Officer in preparing the operational guidelines for the effective use and to implement different components of an Integrated Regulatory Information Management System (IRIMS);
- Assist the FDA Philippines in the development of collaborative agreements with the FDA Myanmar for the exchange of regulatory information; and
- Provide technical advice to the FDA Philippines as required by the Director-General.
Program Technical Manager, Ferry-Walker. Terisaville, Idaho
Oct. 2011 – Apr. 2015
- Prepare overall work plan, oversee the implementation and completion of deliverables;
- Provide high-level technical inputs during work plan development and lead in-country report writing, monitoring, and evaluation;
- Play an important role as the liaison of USP through the PQM program to FDA Philippines for developing and implementing technical projects including field operations;
- Manage eight FDA Regional Offices (sentinel sites) involved in the PQM program;
- Perform mock audit and inspection of local pharmacies, DOTS health facilities/centers, and DOH warehouses;
- Maintains an information system to ensure close communication to all concerned project partners and stakeholders on relevant matters and dissemination of documents such as MOU, MOA, TOR, procurement requests, suppliers list, protocol, and guidelines;
- Maintains a technical data report in an excel spreadsheet that will facilitate the consolidation of all test results and other relevant information from the sentinel site to FDA laboratories and USP headquarters;
- Document and report in a timely manner on medicine samples found to be substandard, falsified, or counterfeit for appropriate actions;
- Conduct training, facilitate and coordinate logistics for local and international training and workshops including minutes of meetings; and
- Prepares quarterly and annual program performance reports.
Senior Customer Service Representative (voice & email), Champlin-Gulgowski. Lake Reyes, Vermont
Jul. 2009 – Nov. 2009
- Deliver world-class customer service by communicating with energy and confidence; professionally handle incoming calls and email requests/inquiries from customers and ensure that issues are resolved promptly and accurately;
- Assist the customers with their concerns and determine the appropriate course of action to ensure the result is successful both from a Client and customer standpoint and documents all interactions;
- Troubleshoot technical equipment and programming, identifying the root cause through the use of Client’s resource systems and provide a resolution;
- Provide the best value and accurate product information to serve as a knowledgeable resource for the customer, accurately representing the Client; and
- Balance the needs of the end-user customer while balancing the needs of the internal business requirements for productivity and performance.
Hospital Pharmacist, Rowe-Ankunding. East Abram, North Dakota
May. 2006 – Sep. 2006
- To dispense the right medicine with the right quantity and dosage;
- Provide information on the proper use and adverse effects of the prescribed drugs and medicines; and
- Daily stock replenishment and checking of the medicine expiry date.
Education
Northern New York Academy, Treutelmouth, Virginia
Master of Science, Clinical Program Development, Nov. 2016
Western Ortiz, Sunstad, Kentucky
Bachelor of Science, Pharmacy, Sep. 2004
Skills
MS Word/ Powerpoint/ Excel
Communication (oral/written)
Adaptable, fast-learner & keen to details
Customer service (voice/email)
Transcriptionist
Documentation
Research
Project Management
project management consultant
- Strengthen coordination for project management and monitoring;
- Provide recommendations to the FDA Director-General in the implementation of the high-impact projects;
- Review policies, procedures, rules, regulations, and guidelines necessary for the improvement of the FDA specifically in the pharmaceutical industry; and
- Coordinate with the FDA offices and centers in the codification of FDA existing policies, rules and regulations.
senior project management consultant
- Establish practices, templates, policies, tools and partnerships to expand and mature project management capabilities for the organization
- Manage a portfolio of complex initiatives that span one or multiple lines of business
- Full project life cycle ownership: successful project delivery including full implementation from initiation to deployment for several initiatives simultaneously
- Prepare estimates and detailed project plan for all phases of the project, provide status reporting regarding project milestones, deliverable, dependencies, budget, schedule, risks and issues
- Develop and manage all aspects of project and program engagement from planning, scope management, contract management, all relevant stakeholder relationships, communications, resources management, budget, schedule, change, risks, quality
- Identify clients and develop trusted adviser relationship with potential and existing clients in order to develop initiative on diverse existing or completely new IT solutions