Andrew Smith

287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

Dedicated professional with 4 years of outstanding performance in the U.S. Military earned two promotions and excelled as a leader. I have maintained an active security clearance, allowing for active involvement with medications, patient information, and government sensitive programs. Displays a high level of initiative, effort and commitment towards completing assignments in a timely manner; works independently with minimal supervision; is motivated to achieve and set well-defined and realistic goals that are in alignment with organizational goals and objectives. Accountable and ambitious, able to remain focused and productive in challenging situations, offering top-quality customer service and security operations. 

Employment history

Program Support Assistant, Stroman, Von and Kris. Port Quinnberg, Idaho
Jul. 2019 – Nov. 2019
 Assist Research Coordinator in all day-to-day operations of MVP, including enrolling participants, collecting data, and providing support to the Local Site Investigator
Develops and give presentation on MVP performance and results to local site staff and ORD staff as requested by utilizing process improvement, root cause analysis and system redesign teams. 

Complete and maintained all program-related records for each participant, including consent forms, data management system, and source documentation worksheets

Assist with all local site activities related to enrollment (i.e. schedule and conduct participant visits including structured interviews and health assessments) 

Met with veterans and coordinating officials to assess veteran satisfaction, explain organization policy and procedures, and resolve problems that arise.

Management implementation, control, and reporting on clinical tests
Draft and maintain all documentation required for clinical portion of MVP participation. 

Collaborates with Coordinating Center staff to develop and implement public relations strategies by developing and using performance management tracking tools though share point.

Identified and recommended corrective actions on procedural or compliance problems associated with supply support and provides assistance in their resolution. 

Managed and prepared submits samples for laboratory testing. 

Force Health Protection, Nikolaus, Reynolds and Brekke. Gutmannport, Montana
Jun. 2018 – Jul. 2018
 Created documents such as correspondence, drafts, memos, spreadsheets, power point slides and emails, prepared weekly and monthly reports for command team.
Develop monthly staff schedule, review time and attendance reports, and provide input to payroll calculation. Preventing the emergence of health crises and ensuring the importance of global health. 

Ensure all soldiers are medically ready and protected from all manner of global health threats.
Organize schedules for over 6,500 soldiers, successfully enhancing readiness efficiency.
Input secured data information of all immunization, medical readiness, and deploys ability data for all Active and Reserve components of the Army as well as DA Civilians, contractors, NATO forces and others.
Collaborates with technical, clinical and administrative staff to develop system requirements while understanding system capabilities and limitations; Develops and/or oversees databases related to patient management systems, and actively participates in or leads the development of clinical decision-support systems. 

Pharmacy Tech, Goyette Inc. West Brodericktown, Washington
Apr. 2016 – May. 2018
Responsible for receiving merchandise, unloading or unpacking it, marking it with codes to be identified, stocking shelves, and helping customers place orders. Worked in clinics, warehouse stockrooms, and other storage facilities. Heavy lifting over 75lbs while using Forklift.
Swiftly and correctly calculate dosages, dispense medications, prepare prescription labels and fill prescriptions for approval by pharmacists.

Managed the overall hazardous materiel program and supply interface for pharmacy medications, resolved supply support problems, reviewed reports, and coordinated supply related training needs for supply personnel. 

Use the pharmacy’s proprietary computer program to access prescription information including patient and prescribe data, drug selection, prescription interpretation and insurance billing.
Exercised supervisory personnel management responsibilities for our clinic pharmacy.
Research and resolve dosage conflicts, potentially harmful drug interactions, insurance issues and other matters to ensure patient safety/wellness and build customer loyalty.

Assure staff is adequately trained and equipped to perform their jobs by providing expertise in the design of decision support tools that improve health care efficiency, effectiveness and safety.
Ensure medications were processed and accounted for by records through order forms and checking pharmacy accounts. 

Worked alongside licensed pharmacists to provide excellent service within high-volume retail setting. Managed and accounted for $550,000 worth of medications, vaccines, and equipment. 

Loader/Forklift Driver, Heaney-Funk. North Jerry, West Virginia
Mar. 2014 – May. 2014
Operated electric and manual pallet jack to move product and pallets throughout warehouse while performing the selection operation.

Build pallets accurately according to print tickets.

Meet department goals for selection rate. 

Insured proper driver check-in and checkout processes for all incoming and outgoing vehicles including monthly inventory.

Recorded all damage and shrinkage per company policy and handled damaged pallet jack ordering. 

Optimized loads to ensure operational efficiency.

Secured loads to machine before transportation.
Operated and managed forklift to load and unload materials  to and from storage areas and loading docks, into trucks or storage facilities.

Managing inventory by utilizing RF scanning equipment.

Picking and wrapping orders for shipment.


West Rau, Stoltenbergmouth, Kentucky
Bachelor of Science, Business, Present

West Wilderman, Okunevaside, Hawaii
Pharmacy Tech Certification, Feb. 2015

Waelchi University, West Brynnbury, Oregon
High School Diploma, Sep. 2011


Administrative Duties

Microsoft Office

Data Entry

Logistics Management

Logistics Support


Customer Service


program support assistant

  • Assess eligibility of potential subjects through methods such as screening interviews, reviews of medical records, and discussions with physicians and nurses.Protect the security of medical records to ensure that confidentiality is maintained.
  • Designated Key Control Point by the VA Pittsburgh Healthcare System for two Resident Engineer Offices
  • Have set up 5 Office Sites at the request of SRE’s and trained new clerical assistants
  • Maintain database of FITT training evaluations
  • Member of FITT Training Group

program support assistant

  • Responsible for administrative management of the Resident Engineer’s Office at the Heinz Division for four major Construction Projects totaling more than $200 million
  • Responsible for all paper and electronic filing of documents
  • Responsible for keeping track of all Contract Modifications in an Excel document and assuring it matches with the appropriate funding
  • Responsible for all documentation circulation in/out of the office
  • Proficient with Construction Management Program (PARAGON) used by the Central Office
  • Software Instructor and Administrator for PARAGON
  • Timekeeper for Medical Center and for RE Office, Backup for Eastern Team – Central Office

program support assistant/realty clerk (single family reo/hud homes)

  • Answered telephones and give information to callers, take messages, or transferred calls to appropriate staff.
  • Set up and managed paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operated office equipment, such as fax machines, copiers, and arranged for repairs when equipment malfunctioned.
  • Greeted visitors or callers and handle their inquiries or directed them to the appropriate staff according to their needs.
  • Completed forms in accordance with procedures.