6fc3e4b4-a177-463d-8780-cbb323b72302

Andrew Smith


287 Custer Street, Hopewell, PA 00000

andrew_smith@example.com

(000) 000-0000

Professional Summary

Customer-focused, performance-driven employee with experience and verifiable success in the areas of telecommunications, documentation, problem solving and communications.  Strong ability to develop strategic plans to help resolve issues for patients and clientele in accounts and records.  Dedicated leader equipped with an ambitious mindset and exceptional customer service delivery.

Employment history

Direct Support Professional, Lehner Group. Lindside, Pennsylvania
Feb. 2012 – Oct. 2015
  • Maintain and follow standard quality, safety, environmental and infection control policies and procedures.
  • Adhere to local, state and federal laws, regulations and statutes.
  • Maintain detailed and complete documentation of clients on daily basis.
  • Prepare and administer medications as directed by a physician.
  • Advocate for clients to resolve issues.
  • Classify and record financial data to compile and keep financial records, using ledgers.
  • Transport and accompany clients to shopping areas or to appointments, using automobile.
  • Monitor, evaluate, and record client progress according to measurable goals described in treatment and care plan.

Program Supervisor, Frami-Lehner. Dibbertmouth, Louisiana
May. 2012 – Jun. 2012
  • Direct, supervise and evaluate activities for clients.
  • Plan, implement and administer programs and services in a wavered home facility, including personnel training.
  • Order prescription refills, prepare and administer medications as directed by a physician.
  • Contact medical facilities to schedule patients for appointments.
  • Oversee day-to-day activities of clients and personnel in wavered home.
  • Maintain records and reports, such as financial, personnel records and training manuals.
  • Build professional, trusting and respectful relationships with guardians.
  • Work with individuals to help them understand and overcome personal, social, or behavioral problems affecting their day-to-day lives.

Financial Counselor, Botsford, Paucek and Farrell. Lake Ricoburgh, Mississippi
Jan. 2006 – Mar. 2006
  • Arrange for debt repayment and establish monthly payment plan, based on guarantors’ financial situation and the clinics guidelines.
  • Notify guarantor of delinquent accounts by telephone, to solicit payment. 
  • Advise guarantor of necessary actions for debt repayment.
  • Perform various administrative functions for assigned accounts, such as recording address changes and documentation of deceased guarantors.
  • Answer customer questions regarding problems with their accounts.

Education

Southern Brakus College, O'Harastad, Mississippi
Broad Spectrum Sciences, Present

Additional information

Skills

Adaptability

Strong Regard for Privacy

Communication

Problem Solving

Self-Motivation

Creativity

Teamwork

program supervisor

  • Provide Gender-related training to COs

program supervisor

  • Provide direct service and support to individuals or clients, such as handling medical appointments, administering medication, planning and coordinating annual care plan meetings
  • Interview prospective staff,and
  • Use computers for various applications, such as database management or word processing. train new staff members
  • Provide CO management and Leadership training to COs

program supervisor

  • Supervised Operational Management, program implementation, and all program staff. Maintained weekly, monthly, quarterly and annual reports for state oversight.
  • Prepared for Audits, by tracking billable encounters, reviewing all charts, services, dailies and reports. Passed all audits and surpassed goals and contractual obligations.
  • Created Curriculum for Risk Reduction and Treatment Adherence groups. Conducted Health and Treatment Education, and Health Education/Risk Reduction counseling individually and in group. Prepared marketing materials for the program. Responsible for marketing the program to the community.
  • Created all intake and service plans used in assessment process, which was ultimately adapted by the state for their other Support Service contracts. 
  • Planned, coordinated and facilitated social/peer support events.

program supervisor

  • Direct Care
  • Behavioral Health
  • Work with individuals to help them understand and overcome personal, social, or behavioral problems affecting their day-to-day lives.
  • Carry out training to COs related to Book Keeping and account management.

program supervisor

  • Carry out the Social assessment.
  • Carry out the Environmental assessment of small sorts of physical infrastructure
  • Conduct different types of orientation to beneficiaries while the project cycle.
  • Provide the training to the users committee on Book kipping, project management.
  • Cooperation between different stakeholders to implement the project.
  • Facilitate the users committee to maintain transparency.
  • Prepare Monthly, Half annual and annual reports of the projects.

program supervisor

  • Direct, supervise and evaluate activities for clients.
  • Plan, implement and administer programs and services in a wavered home facility, including personnel training.
  • Order prescription refills, prepare and administer medications as directed by a physician.
  • Contact medical facilities to schedule patients for appointments.
  • Oversee day-to-day activities of clients and personnel in wavered home.
  • Maintain records and reports, such as financial, personnel records and training manuals.
  • Build professional, trusting and respectful relationships with guardians.