4bc4465b-cb74-4d13-bdc2-672600e55f4f

Andrew Smith


Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

  • A skilled IT professional with 4 + yrs. of extensive experience in SQL, PL/SQL Programming, Unix/Shell Scripting, Product Implementation, Maintenance and Support.  
  • Experience in PL/SQL programming and Unix Shell Scripting.
  • Strong expertise in Unix/Linux commands.
  • Working experience in rotational shifts and L1 and L2 Production support.
  • Good understanding of application/middleware like Oracle WebLogic, IBM WebSphere.
  • Experience in monitoring and ticketing tools like OEM, Epsilon, AppDynamics, HP Service Manager, ITRS, and Service Now.
  • Good understanding of ITIL and ITSM operational processes like Incident Management, Change Management, Problem Management, Release Management and Service Improvements.
  • Experience in writing scripts on automation, database queries, generating performance reports.
  • Possess a good understanding about SDLC.
  • Domain Knowledge on Core-Banking, Corporate Internet Banking and Banking fundamentals, Trading, Stocks, NSCCL, Clearing and Settlement.
  • Excellent ability in interacting with customers and coordinating with other technical teams.

Employment history

Nov. 2019 – Present
Allantown, West Virginia
Production Support Engineer, VonRueden LLC

  • Work with various IT teams and business users to ensure availability and zero downtime of applications before/during market hours.
  • Attending production calls from operational users, troubleshooting and resolving issues of related applications.
  • Performing Production Data Fixes in case of any failures/bugs with prior go ahead from operational users.
  • Coordinate with Application Development Team to successfully deploy releases in Production environments.
  • Support and execute Offer for Sale monthly activities and services.
  • Support for Gold ETF trading and performing the activities required.
  • Support end-of-day and end-of-month batch processes.
  • Perform daily System checks & Monitor   application, databases, and business batch processes.
  • Automation of daily repetitive & time-consuming manual tasks.
  • Participated in KT sessions for better grasp of applications and domain knowledge.
  • User Access Management for all the supported applications
  • Support Monthly mock & Business Continuity activities.
  • Perform Ad Hoc service requests and manual workflow activities
  • Planning/Executing timely completion of OS/DB Patching

May. 2018 – Jun. 2018
New Mindyfort, New Mexico
Associate Software Engineer, Klein-Deckow

  • Vigilant monitoring of AppDynamics, OEM alerts and work on them to resolve at the earliest and to avoid the repetitive generation of those alerts in future.
  • Attending production calls from QK team regarding escalations of issues in functionality of internet and mobile banking applications, provide resolutions/bug fixes on a high priority basis.
  • Monitoring of batch processes of corporate transactions such as NEFT, RTGS, IMPS, GST, etc. and hourly publishing of the status to business and resolving of failures/issues if any.
  • Reverse Migration process
  • CPIN processing
  • Carried out Disaster Recovery Drill Activity to ensure smooth functioning of applications.
  • Carrying out application deployments and ensuring zero downtime during deployments using UCD.
  • Sanity checks of all the applications as a part of health check activity before production hours.
  • Server Refresh activities after OS/DB Patching.
  • Printing/ Generation of IKIT letters.
  • Ensuring proper handover from & to shift members respectively for proper management of shift activities.

Sep. 2015 – Jul. 2017
West Hugobury, New York
Associate Consultant, Sawayn-Koch

  • Ensure uptime of applications in UAT, DEV & production environments for internal teams and end users. 
  • Prepared procedures, cursors for loading data for custom tables.
  • Involved in writing automated scripts using   PL/SQL and Unix.
  • Prepared SQL queries for validating the data after migration.
  • Involved in Debugging Process during migration.
  • Loaded the data from legacy system to database tables using SQL* Loader.
  • Posting ATM/POS transactions.
  • Application administration – All Finacle applications (SSO, CORE, CRM, FI)
  • Application maintenance in multi-node environments.
  • Performance testing of scripts prior to releases.
  • Participated in DR activities
  • Working with SQL queries and writing PL/SQL scripts based on requirements.
  • Techno-Functional assistance to the Application, Batch, Interface and testing teams
  • Patch deployment and environment refresh activities
  • Perform sanity checks of the applications as part of post deployment checks.
  • Monthly Release Support. 
  • Responsible to handle change requests, service request and incident tickets; ensuring proper ownership and closure of these request/tickets.

Skills

Oracle SQL
Experienced

PL/SQL
Experienced

Unix
Experienced

Education

Sep. 2014
Bachelor of Science: Computer Science

  • Southern Pennsylvania University – Bergstromland, Alabama

Accomplishments

Certifications

Personal Profile

d4f34463-d687-464a-86df-975a6cb552b7

Andrew Smith

Professional Summary

Financial Analyst equipped with the tools and knowledge needed to advance into senior-level roles within innovative, growth-driven companies.  Expert at developing and tracking budget expenses and strong ability to analyze and organize large data sets.  Deep technical knowledge with proficient use of QuickBooks and Excel programs.

Employment history

Production Support Engineer, Nitzsche-Langosh. Connberg, Illinois
Apr. 2020 – Present
  • Over 7 years of programming experience as an Oracle PL/SQL Developer in Analysis, Design and Implementation of Business Applications using the Oracle Relational Database Management System (RDBMS).
  • Involved in all phases of the SDLC (Software Development Life Cycle) from analysis, design, development, testing, implementation and maintenance with timely delivery against aggressive deadlines.
  • Experience with Data flow diagrams, Data dictionary, Database normalization theory techniques, Entity relation modeling and design techniques.

Production Support Engineer, Ankunding-Littel. Lake Kennithshire, Oklahoma
Jun. 2019 – Present
LTE network performance analytics solution for a large mobile operator and provide network operations monitoring and support. Work with the customer and the engineering teams to resolve integration and operational issues and facilitate data analysis to provide insights. The system allows the user to generate various kinds of reports and queries.

Education

South Michigan University, Schinnermouth, Indiana
BE, ECE, Present

Personal info


Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Languages

English








Hindi








Marathi








Skills

SQL,PLSQL








UNIX








UNIX SHELL SCRIPT








CONTROL-M








UAT TOOL








TOAD








production support engineer

  • Perform Ad Hoc service requests and manual workflow activities
  • Planning/Executing timely completion of OS/DB Patching
  • Integrated the Development team and Admin team to solve the problems related to performance management
  • Start/ Stop DB servers. 
  • Resolved issue within SLA
  • Took care of DB server crashes
  • Communicate with telecommunications companies on APAC to obtain technical specifications for installed and upcoming Projects.

production support engineer

  • Preparing Daily Dash Boards (DDB), Daily and Weekly Status Reports and Release Notification
  • As a shift lead, I am responsible for issue tracking and releases happened in particular shift in my project
  • Mainly responsible for build and release the deployment codes PROD environment &testing and Rolling it back (if necessary).
  • Handling High priority tickets and end user issues
  • Used Unix shell scripting for automating the back-end processes
  • Worked closely with the developers of applications to advise concerning changes on system-levels.
  • Work on all issues related to database and Unix scripts

production support engineer

  • Performed SOD and EOD server health check, Worked to quickly troubleshoot issues and determine root cause. 
  • Fair experience in working with TWS scheduler to monitor critical batches.
  • Provided assistance on medium to high level complexity support inquires and facilitating communication between L1 and Development.
  • Supported systems upgrades for IBM MDM.
  •  Provided technical support and knowledge of system availability times in need of back outs. 
  • Wrote SQL scripts for report generation and live data monitoring.
  • Maintained and monitored production system alerts and provided triage support for priority one and two system outage. 

production support engineer

  • Monitoring autosys batch programs of client applications for Investment Management and Private Banking.
  • Validating the data files embedded in scripted batch programs from Unix server.
  • Validating the data loaded into database(Oracle) using SQL queries.
  • Issues reported if any verified by incidents raised from Service Now and performing Level-1 troubleshooting.
  • Daily status, troubleshooting of issues if any and analysis reported to the team and client.
  • Direct communication with the client during weekly status calls, issue analysis with the development team.

production support engineer

  • Advanced Troubleshooting skills in a multi-user high-pressure environment.
  • Participated in KT sessions for better grasp of applications and domain knowledge.
  • User Access Management for all the supported applications
  • Support Monthly mock & Business Continuity activities.

production support engineer

  • Led a concurrent design team that designed and built integrated product handling, transportation, and testing fixtures. Met project deadline and ensured customer satisfaction 
  • Supported the fabrication and assembly of a first article GE Locomotive
  • Captured production issues identified by manufacturing team and worked with design engineers to develop solutions
  • Prepared weekly report documenting the metrics associated with assigned build
  • Interface with Quality Assurance and various engineering functions to resolve pre/post production issues.
  • Manage the team effectively for proper functioning of the project
  • To coordinate with the Project Engineer and to verify the quality of work as per approved drawings before raising Inspection 

production support engineer

  • Implement controls to provide security for operating systems and  softwares using tools like Nagios.
  • Implement and perform preventive maintenance  of  hardware and software using Bash scripting and timely Audits. 
  • Document procedures for hardware and software installations, start-up, shut down and  troubleshooting of products (MOPs and RCAs). 
  • Perform data Backups and disaster recovery operations. 
  • Document user support activity, such as system problems, corrective actions, resolution status, and completed equipment installations. 
  • Set up Database clusters (Oracle RAC), backups and  recovery processes. 
  • Installed and coordinated installation of modified hardware and software remotely on customer locations. 

production support engineer

  • Handled the day-to-day processing and decoding of international SMS, multimedia messaging services and landline SMS for further processing by our Billing stakeholders. 
  • Performed system administration tasks such as backup and recovery to ensure that the Production servers are in good condition and worked as per expectation. 
  • Coordinated with equipment suppliers regarding trouble and maintenance of storage equipments and Production servers. 
  • Automation of daily repetitive & time-consuming manual tasks.

production support engineer

  • Over 7 years of programming experience as an Oracle PL/SQL Developer in Analysis, Design and Implementation of Business Applications using the Oracle Relational Database Management System (RDBMS).
  • Involved in all phases of the SDLC (Software Development Life Cycle) from analysis, design, development, testing, implementation and maintenance with timely delivery against aggressive deadlines.
  • Experience with Data flow diagrams, Data dictionary, Database normalization theory techniques, Entity relation modeling and design techniques.
  • Perform daily System checks & Monitor   application, databases, and business batch processes.

production support engineer

  • As a shift lead, I am responsible for shift rotation/issues in my project
  • Provided end user support for Service Now Application
  • Responsible for Maintaining the tickets/RITMs/Problem Tickets
  • Handling P1 tickets and end user issues 
  • Monitoring/scheduling/start/stop autosys jobs 
  • Responsible for providing the day to day status of Tickets/Issues which are unresolved
  • Application Performance monitoring, System and Application process monitoring.

production support engineer

  • Work with various IT teams and business users to ensure availability and zero downtime of applications before/during market hours.
  • Attending production calls from operational users, troubleshooting and resolving issues of related applications.
  • Performing Production Data Fixes in case of any failures/bugs with prior go ahead from operational users.
  • Coordinate with Application Development Team to successfully deploy releases in Production environments.
  • Support and execute Offer for Sale monthly activities and services.
  • Support for Gold ETF trading and performing the activities required.
  • Support end-of-day and end-of-month batch processes.