process specialist Archives

Working in Process Production Chain
Design and deliver prefabricated components
Report to management about utilization and audit results, and recommend changes in operations and financial activities.
Ageing report and call reports to be published to the global offices

Establish and maintain relationships with Sales team or business customers or provide assistance with required artifacts needed for sales negotiations.
Confer with sellers/buyers via omnichannel to provide information about products or services, take or enter orders, cancel/suspend accounts, or obtain details of complaints.
Regular cadence calls with the onshore teams to discuss any issues
Managing the account receivables by tracking the aging of the invoices and managing and clearing On-Accounts

Processing Checks, Wires and ACH payments downloaded from Bank Statements on the same day.
Verification of Billing details (Rates, hours & Resources) with Customer Agreement and Statement of Work.
Handling Disputes & Quires and resolving it within the given SLA, Making necessary changes on the customer account based on the request received.
Raising invoices as per Client specification i.e. Weekly, Bi-weekly and monthly.
Preparing Weekly and Monthly Report for billing to know fund availability.
Preparation of Daily cash reconciliation report.
Working on Aging report, on Account clearance (Unallocated and Unidentified funds).

Reconciliation of balance sheet accounts related to A/R Adjustments
Preparation of monthly A/R Adjustment entries
Analysis of A/R Aging to determine the monthly reserves (bad debts) to be booked for the period
Preparation of management reports for different revenue streams
Preparation of WoW and MoM pricing reports
Reconciliation between the GL and subsystem balances
Initiation of simple automation projects

Train and mentor employees in job duties, and in understanding the policies and guidelines, implementing tool practices, and finally evaluating their overall performance.
Confer with customers in chat to provide information about the policies and guidelines in accordance to local and national laws formed for the e-commerce site.
Keep records of customer interactions, recording details of inquiries for follow-up, complaints & suggestions.
Contact customers to respond to inquiries or to notify them of updates upon investigation results.
Compare disputed merchandise with original requisitions of high end brands/rights owners and information provided by them

Development and Enrichment of Process, based on client requirements. The Process mainly contains skilled Analysis and Market research.
Customer – Client interactions with in-bound and out-bound calling. Escalations and Grievance handling and follow-up. On floor training and mentoring and evaluating the team.
Successfully controlled the targets and timelines as per service level agreement.
Website mining & policing, seller account management & support.

Attract audience by creating catchy call-outs for sites.
Analyze the site to find the main highlights of the business.
Create “site-links” which are automated by the Google algorithms and are only shown when they are useful to the user.
Establish and maintain relationships with sellers/buyers or business customers or provide assistance regarding infringement, trademark or copyright policies.

Analyse test results, machine error messages, or information obtained from operators to diagnose equipment problems.
Clean, lubricate, examine, repair, replace or adjust broken or malfunctioning components of machinery, equipment or safety devices.
Disassemble machinery or equipment to remove parts and make repairs using a variety of hand tools including screwdrivers, pliers, wrenches, pressure gauges, and precision instruments, as well as power tools such as pneumatic wrenches and drills.
Record parts or materials used and order or requisition new parts or materials as necessary.

Collection of payments from the global customers of Canadian & US customers (primarily through calls )
Maintain past due % (DSO)for the portfolio in par with the target.
Statement of Account to be emailed to customers periodically
Pro-actively follow up with customer regarding payment through calls & emails.
Monitoring call performance of the team members and improving the call quality.
Assist the manager in A/R status updates to global offices of Penske.(Penske Truck Leasing)
Weekly cash calls with the credit control manager and update on status of accounts.

Primarily conduct new hire on-boarding training and process development training sessions for seasoned employees
Create Training Needs Analysis & post assessment feedback for all training conducted
Write methodology modules and produce relevant process documents to improve the business
Handle extensive research and case studies to determine the current challenges in the business and the possible methodologies that can be adapted
Generate quarterly training synopsis & business reports to determine the team’s standing
Pilot non-regression and new feature testing for process and tools enhancements

Perform process analysis, and communicated recommendations to management
ETC forecast, Pricing / Budgeting, WIP reports
Trained and supervised new employees, ensuring they maintain fastidious attention to detail
Adhered to departmental controls and regulations maintain ethical conduct at all times
Project planning & Analysis using the budgeting tool, to identify the cost, sale/revenue, profit & estimated billing
Reviewing the contract agreements like statement of work, master service agreement to understand the type of services provided and determine the fee/billing arrangements and applicable taxes
Performing budget to actual hour’s analysis to forecast the future time to incur and bill

Perform detailed research and analysis on system issues / errors and provide recommendations on solutions
Resolve work items in a timely manner with priority on quality
Responsible for ensuring the sanity of the core record keeping system and performing complex calculation to compute plan benefit rates. (account maintenance)
Engaging with third party vendors in the US over phone and emails to provide solutions to the customers/clients
Working closely with partner teams in Fidelity US to deliver solutions that meet both client and internal expectations
Taking ownership of identified clients and execute responsibilities with minimal guidance
Interacting with multiple upstream and downstream partners to arrive at the right solution and fix data issues in our record keeping system

process specialist