37044330-0c89-4a07-a30f-39e4d91a07ec

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service role where I can utilize my  experience to add immediate value to an organization.

Employment history

Postal Clerk, Spencer-Harris. Montyton, Alaska
Nov. 2015 – Oct. 2016
   
  •  Responsible for receiving, sorting and distributing all mail parcels to city and rural carriers and postal customers, Assist customers with their shipping needs and ensure correct postage is on each parcel. 
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

CSR / Assistant manager, Marquardt-Keebler. Lake Norris, Idaho
May. 2010 – Jan. 2011
  • Solicit sales of new or additional services or products.
  • Schedule projects
  • Use computers for various applications, such as database management or word processing.
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. in logical steps and budget time required to meet deadlines.

Operations Manager, Boyle-Steuber. South Gabriellaside, Idaho
Jun. 2001 – Nov. 2002
  • Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.
  • Maintain metrics, reports, process documentation, customer service logs, or training or safety records.
  • Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.
  • Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management.
  • Recommend optimal transportation modes, routing, equipment, or frequency.
  • Participate in carrier management processes, such as selection, qualification, or performance evaluation.
  • Supervise and assign duties to workers engaged in technical control and production of radio and television programs.
  • Test equipment to ensure proper operation.

Deputy, Kovacek, Schiller and Marvin. Steuberfurt, Idaho
Dec. 1991 – Mar. 1993
  • The duties of a deputy sheriff, also known as a law enforcement officer, focus on protecting people and property. They patrol the areas they are assigned, which sometimes include entire jurisdictions, respond to calls, enforce laws, make arrests, issue citations, and occasionally testify in court cases.
  • Fulfills court orders by serving warrants and commitments.
  • Maintains safe traffic conditions by monitoring and directing traffic; enforcing laws and ordinances; investigating accidents; providing escort; reporting unsafe streets and facilities.
  • Minimizes personal injury by rescuing and reviving victims; radioing for medical assistance.
  • Maintains operations by following department policies and procedures; recommending changes.
  • Ensures operation of equipment by practicing use; completing preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; notifying supervisor of needed repairs; evaluating new equipment and techniques.
  • Maintains professional and technical knowledge by studying applicable federal, state, and local laws and ordinances; attending educational workshops; reviewing professional publications; practicing skills; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed. Skills/Qualifications: Decision Making, Legal Compliance, Handles Pressure, Deals with Uncertainty, Lifting, Physical Fitness, Judgment, Objectivity, Dependability, Emotional Control, Integrity

Education

Schultz College, Corkeryshire, Nebraska
National Sheriff's Association Certification, Criminal Justice, Jun. 1992

North Bode, Millsside, Arizona
High School Diploma, General Studies, Jul. 1985

Skills

Strong Work Ethic
Experienced

Customer Service Represenative
Experienced

Microsoft Office
Experienced

Forklift Operations
Experienced

Good Communication Skills
Experienced

Positive Attitude
Expert

8785e6e7-b116-48dd-986f-32947d371d80

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Trustworthy, dependable, responsible individual with experience in higher education and retail.  Dedicated, tireless professional with a keen ability to maximize both time and business efficiencies.  Well-organized and has the ability to work well in both team-oriented and self-directed environments. 

Employment history

Senior Postal Clerk, Rogahn, Schmeler and Herzog. Leschmouth, Michigan
Aug. 2017 – Present
  • Weigh letters and parcels; compute mailing costs based on type, weight, and destination; and affix correct postage.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Answer questions regarding mail regulations and procedures, postage rates.
  • Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.
  • Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
  • Provide students/faculty with assistance in filing claims for mail theft, or lost or damaged mail or packages.
  • Transport mail.
  • Process passports and collect fees due.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as passport records, mailing accounts.
  • Maintain scheduling and event calendars.
  • Schedule and confirm appointments for clients.

Front Desk Assistant, Watsica-Mosciski. Lockmanville, New Jersey
Nov. 2016 – Apr. 2017
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Maintain scheduling and event calendars.
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
  • Maintain Inventory.

Retail Clerk, Hagenes, Brown and Jerde. Klockomouth, Idaho
Sep. 2015 – Jan. 2016
  • Keep money drawers in order, and record and balance daily transactions.
  • Obtain signatures from recipients of registered or special delivery mail.
  • Register, certify, and insure letters and parcels.
  • Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.
  • Rent post office boxes to customers.
  • Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.
  • Transport mail.
  • Track and trace goods while they are en route to their destinations, expediting orders when necessary.
  • Key holder.
  • Responsible for bank deposits.

Education

Northern Oregon College, Port Cletusberg, Virginia
Bachelor of Science, Chemical Engineering, Present

South Ohio University, Kuhicside, Pennsylvania
High School Diploma, Computer Aided Design & Development, May. 2010

Skills

Microsoft Applications
Experienced

Google Applications
Experienced

Spanish
Skillful

English
Expert

MatLab/Javascript
Beginner

postal clerk

  • Received and sorted mail for students and professors.
  • Checked out packages and mail to various departments and individuals.
  • Sold postage and stamps.Maintained a constant stamp count.
  • Coordinate with other professionals, such as contractors, architects, engineers, and plumbers, to ensure job success.Weigh packages or letters to determine postage needed, using weighing scales and rate charts.

postal clerk

  • Operate corporate material handling equipments
  • Receive mail items to sort, scan, and sequence/batch
  • Transfer and dispatch items
  • Complete reports and documentations

postal clerk

  •  Responsible for receiving, sorting and distributing all mail parcels to city and rural carriers and postal customers, Assist customers with their shipping needs and ensure correct postage is on each parcel. 
  • Path payable
  • Register letters
  •  Distribution of mails in a timely manner

postal clerk

  • Sort, sequence and batch mail items  
  • Operate a computer to key in data, when applicable
  • Review mail items for address accuracy, proper postage, etc.    
  •  Maintain a high level of postal product, services, and delivery knowledge

postal clerk

  • Provide services to customers, such as Postage service or account information.
  • Open, sort, and route incoming mail and prepare outgoing mail 
  • Coordinate or perform activities associated with shipping, receiving, distribution, or transportation of mail.
  • Cash money orders.

postal clerk

  • Dispatched 190k lbs of mail; upheld delivery timelines to 5 US gateways/ 35 OS locations–zero delayed reports files
  • Championed supply custodian account; inventoried 250 mission-essential line items
  • Processed 113k parcel/ltr class; unloaded post truck/sorted/pitched mail in 6 hrs–exceeded DoD suspense by 18 hrs
  • Provided top notch customer service to 12k US military service members and DoD ID Government ID card holding patrons

senior postal clerk

  • Answer questions regarding mail regulations and procedures, postage rates.
  • Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.
  • Provide students/faculty with assistance in filing claims for mail theft, or lost or damaged mail or packages.
  • Transport mail.
  • Process passports and collect fees due.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as passport records, mailing accounts.