ae9d2f84-195d-4090-936b-37dada81280d

Andrew Smith

287 Custer Street, Hopewell, PA 00000
andrew_smith@example.com
(000) 000-0000

Professional Summary

Proactive, friendly, and dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Comic Artist/Illustrator, Jast and Sons. Raisatown, Nevada
Feb. 2016 – Present
As a Comic Artist and Illustrator:
  • Create illustrations for board games, comic books, children’s books, and other products.
  • Work with clients to ensure a clear understanding of client needs, final product specifications, and stylistic preferences.
  • Develop project budgets for approval, estimating timelines and material costs.
  • Use materials such as pencils, pens, ink, markers, or computer software to create artwork.
  • Keep communication channels open with clients, for approval and to discuss any need for modifications.
  • Work with third party production departments to ensure final products are up to standards.
  • Exhibit at comic book conventions and art festivals, selling directly to customers, processing payment transactions, taking requests and developing relationships with customers and peers in the field.
  • Maintain social media presence and website for personal work, with links to all online stores, social media channels and YouTube channel.
  • Plan, film and edit videos for YouTube channel.

Pension Analyst/Pension Specialist, Witting and Sons. Port Elidiamouth, New York
Oct. 2009 – Nov. 2011
As a Pension Analyst on the Overpayments Team:
  • Worked within the guidelines stipulated by the pension plans of the various companies that Fidelity Investments manages.
  • Worked closely with various teams across Fidelity and any client contacts to find errors made while processing pension benefits, which may have led to a payment to a participant beyond what they were due per their pension plans guidelines.
  • Researched the validity of any errors made and notify the affected participants of any excess benefits paid to them beyond what they were due per their pension plans guidelines.
  • Arranged the recovery of excess amounts paid to participants through benefit adjustments, or establish repayment schedules, based on customers’ financial situations.
  • Received payments and posted amounts paid to customer accounts.
  • Located and monitored overdue accounts, using computers and a variety of automated systems.
  • Answered customer questions regarding problems with their accounts.
  • Streamlined any processes to improve adherence to plan rules, the efficiency of data collection, and the completion of tasks within timelines required by company guidelines.
  • Worked directly with participants, their relatives, and financial advisors to communicate, advise and de-escalate when necessary.
As a Pension Specialist on the Defined Benefits Death Team:
  • Updated company records when a notification was received that a pension plan participant had passed away.
  • Ensured that any ongoing benefits were stopped, and confirmed whether further benefits were due per the pension plan rules to beneficiaries of the recently deceased.
  • Processed documentation received such as death certificates, marriage licenses, and beneficiary designation forms.
Throughout tenure at Fidelity Investments:
  • Facilitated team meetings, to effectively communicate expectations,  best practices and new solutions to previous practices.
  • Performed on the job training of any new team members. 
  • Collaborated with a variety of associates and teams from all over the company, in person and through phone/video conferencing.
  • Attended training meetings and completed self-paced trainings to ensure best practices were in place, and company and governmental guidelines were understood and adhered to.

Education

North Wisconsin Institute, Bernettamouth, New Jersey
Bachelors of Fine Arts, Sequential Art, Aug. 2001

Skills

Photoshop
Experienced

Illustration
Expert

MS Office
Skillful

Customer Service
Experienced

Communication
Experienced

Project Management
Experienced

pension analyst/pension specialist

  • Worked within the guidelines stipulated by the pension plans of the various companies that Fidelity Investments manages.
  • Worked closely with various teams across Fidelity and any client contacts to find errors made while processing pension benefits, which may have led to a payment to a participant beyond what they were due per their pension plans guidelines.
  • Researched the validity of any errors made and notify the affected participants of any excess benefits paid to them beyond what they were due per their pension plans guidelines.
  • Arranged the recovery of excess amounts paid to participants through benefit adjustments, or establish repayment schedules, based on customers’ financial situations.
  • Streamlined any processes to improve adherence to plan rules, the efficiency of data collection, and the completion of tasks within timelines required by company guidelines.
  • Worked directly with participants, their relatives, and financial advisors to communicate, advise and de-escalate when necessary.