f9d5cf62-fd06-4557-83d1-fd6f545f35e6

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Patient Services Representative, Fay-Wisoky. Pollichmouth, Arkansas
Feb. 2016 – Present
Checking in patients for their appointments and scheduling their follow up appointments as well. Aside from that I do some back office paperwork such as referrals, faxes, answering phones, responding to telephone messages and filing reports as needed.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.

Receptionist/Billing, Kihn, Gorczany and Little. South Luciennestad, Nebraska
Apr. 2008 – Jul. 2008
Answered phone calls, checking in/out patients, called insurance companies for coverage, and billing for a private office

Receptionist/Medical Records/Scheduling, Christiansen and Sons. Hyatthaven, Connecticut
Mar. 2001 – Jan. 2004
Registration for 4 physicians, answered 8 line switchboard, scheduling for office appointments along with procedures, prepared charts for future appointments
  • Protect the security of medical records to ensure that confidentiality is maintained.
  • Review records for completeness, accuracy, and compliance with regulations.
  • Release information to persons or agencies according to regulations.
  • Train medical records staff.

Education

North Beer University, North Denny, Kentucky
Nuclear Medicine

Mosciski Academy, South Kaleyton, New Mexico
High School Diploma, Dec. 1999

Skills

Computer/Typing
Experienced

Customer Service
Experienced

Multi Tasking
Experienced

5fed7c48-955a-4e82-b3be-476accc84d07

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

I have a strong passion to make a difference in my community. I am currently enrolled into CCAC to study sociology. My plans are to graduate and attend the University Of Pittsburgh in 2020. I have been the customer service since i began working at the age of 16. I have experience in variety of jobs. Customers are my first priority while at work. Overall, I am a excellent employee!!!

Employment history

Patient Services Representative, Gutmann and Sons. Kingmouth, Iowa
Oct. 2018 – Present
Answer incoming inquiries from UPMC Health Plan customers.
• Document inquires in accordance with UPMC Health Plan Customer Service Center guidelines.
• Follow up on and document actions required to service inquiry from UPMC Health Plan customers.
• Investigate inquiries from UPMC Health Plan customers.
• Conduct outbound calls to clarify follow up and resolve inquiries from customers.
• Conduct outbound service calls in accordance with departmental initiatives.
• Provide exemplary customer service by being proactive and responsive to all UPMC Health Plan customer requests.
• Remain current on all departmental policies, procedures, plan benefit designs, and modifications.
• Ability to understand and effectively communicate information regarding a basic product line or function.
  • Experience with personal computer based applications, other various office equipment and proficient typing skills.
  • Excellent interpersonal, written and verbal communication skills are required.
  • Initiative to work productively with minimal supervision.
  • Able to work well under pressure

TELLER, Feil-Toy. Eusebioside, Nevada
Mar. 2018 – Apr. 2018
CASH HANDLING
CASH ACCEPTANCE 
CLOSING AND OPENING STORE
FRAUD INVESTIGATION 
TECH SUPPORT 

CUSTOMER SERVICE, Bartoletti, Block and Mertz. Lake Evelynemouth, Wyoming
Oct. 2017 – Nov. 2017
  • Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
  • Service Representative for trust and safety
  • Experience with personal computer based applications, other various office equipment and proficient typing skills.
  • Excellent interpersonal, written and verbal communication skills 
  • Initiative to work productively with minimal supervision.
  • Able to work well under pressure.

Education

North Marquardt University, South Owenbury, Florida
NA, Present

The Welch, Oleviaburgh, Hawaii
High School Diploma, NA, Jan. 2016

Skills

Confirms insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process.
Expert

Provides a warm greeting for all patients Support and contribute to UPMC core values and guiding principles
Expert

Obtains or updates necessary demographic and insurance related information.
Expert

Generates and completes all applicable forms and necessary communications. Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
Expert

Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
Expert

patient services representative

  • Excellent interpersonal, written and verbal communication skills are required.
  • Able to work well under pressure

patient services representative

  • Manage all financial transactions and verify balances.
  • Created in-office training manual for Patient Services Representatives.
  • Front office “Super User”-trainer and educator.
  • Utilize and proficient in Athena, Centricity, Cash Deposits, EMA, and MMIM

patient services representative

  • Updated patient demographic and insurance information 
  • Adhered to HIPAA compliance laws 
  • Implemented solutions to reduce the rate of incomplete registrations upon discharge 
  • Constructed a guide for new hires to reference upon updating and/or registering Psychiatric patient profiles

patient services representative

  • Accurately scheduled appointments for over 6,000 patients with a staff of 6 dental hygienists and 2 dentists.
  • Communicated daily with insurance companies to ensure precise dental coverage, claim status, and denials.
  • Kept meticulous records of dental visits and also financial accounts.
  • Primary individual responsible for collecting and posting payments to accounts.
  • Aided office manager with accounting of practice, and human resources.     

patient services representative

  •  Responsible for checking patients in for various appointments and departments. 
  • Accountable for verifying that each patient has received and filled out the appropriate paperwork for each appointment. 
  • Collaborated with a team of other representatives in rooming patients in a timely matter as well as taking and recording vitals to include height, weight, temperature and blood pressure. 
  • Trained incoming coworkers to work the desk in various departments. 

patient services representative

  • Handle confidential and sensitive information
  • Greet patients and walk them through the check-in process
  • Communicate effectively with medical staff
  • Enter insurance information and call out to companies to verify insurance
  • Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization

patient services representative

  • Answer inbound calls from veterans and or health care providers to assist with appointments and provide status reports for authorizations for care. 
  • Assess eligibility of potential subjects through methods such as screening interviews, reviews of medical records, and discussions with physicians and nurses. 
  • Protect the security of medical records to ensure that confidentiality is maintained and PHI is protected.
  • Establish a connection with the caller to ensure a mutually agreeable interaction including deescalating the caller when necessary.

patient services representative

  • Obtained information about clients’ medical history, drug history, complaints and allergies before seeing the Dr
  • Ran multiple daily and monthly reports to assist the office manager
  • Investigated and resolved patient inquiries and complaints in a timely and efficient manner
  • Look up insurance benefits, void unused insurance authorizations, and bill to insurance companies 

patient services representative

  • Scheduling patient appointments and tests
  • Creating and following up on referrals 
  • Scanning documents into patient charts
  • Any additional tasks asked to be performed by the doctors

patient services representative

  • Taking phone calls from the queue to schedule appointments or put telephone notes into the triage nurse, prescription refill requests, medical assistants and/or providers.
  • Checked patients in for appointments, verifying all information was correct and co-payment was collected.
  • Scheduled and checked in walk-in appointments.
  • Keep and clean and organized work space.
  • Making sure the lobby, breakroom and bathrooms were clean.
  • Batch and balance payments/co-payments daily.

patient services representative

  • Answer questions and provide telephone information.
  • Schedule appointments, take insurance information, data entry
  • Making charts for patients using computer over the phone. 
  • meeting monthly requirements or goals
  • multiple calls a day 

patient services representative

  • Check patients in and out
  • Communicate with the doctors, dental assistants, and hygienist 
  • Schedule appointments for patients
  • Keep office clean and organized 
  • Keep the flow of the office consistent and on time