e1f669c6-17a2-4207-8e2f-4b0deba80293

Andrew Smith

Professional Summary

Customer-focused, performance-driven executive with extensive experience and verifiable success in the areas of administration, marketing, and communications.  Strong ability to develop strategic plans and drive execution to increase business growth, development, and revenues. Ability to multi-task with advanced technical skills, and exceptional customer service delivery.

Employment history

Patient Care Coordinator, Gislason LLC. East Yerville, Tennessee
Dec. 2019 – Present
  • Answering patient enquiries 
  • Diary Management for Clinician in Simply Hearing 
  • Meet and Greet Patients 
  • Preparing patient files for Clinician 
  • Send and Receive Toll deliveries for Hearing Aids and receive the order into Simply Hearing 
  • Budget Management Monthly 
  • Accounts Receivable 
  • Stocktake End of Month 
  • Order and Manage stock and stationary for the office 
  • Arranging applications via Office of Hearing Service and Batches 
  • Troubleshooting is essential in this role 
  • Outgoing calls for scheduling of appointments due 
  • Collections for any overdue accounts 
  • Collect medical histories and general health and life style information from patients.
  • Obtain and record patients’ medical histories.
  • Prepare case histories.

Administration Assistant, Armstrong, Stracke and Mitchell. Rexview, Kansas
Mar. 2014 – Dec. 2014
  • Manage busy switchboard 
  • Meet and Greet clients 
  • Assist in Sales Representative administrative tasks 
  • Intermediate Office programs knowledge essential 
  • Manage NSW sales team register 
  • General administation to NSW head office team 
  • Order Stationary for NSW office and Sales Representative
  • Arranging catering for the NSW office and set up of meeting rooms and bookings 
  • General reception duties 

Marketing Assistant and Customer Service Officer, Mante and Sons. Port Elias, North Carolina
Jan. 2010 – Feb. 2011
  • Website Management 
  • Producing marketing materials for the company 
  • Create banners, catalogue and leaflets in house 
  • Administrative duties such as filing, typing letters for GM and Sales Team 
  • Mail newsletters, promotional material, or other information.
  • Work closely with Sales Team on technical information on products and provide callbacks to customers 
  • Work closely with Warehouse Team to ensure the pick up or delivery or goods are done so in a timely manner. Sydney wide and Interstate orders. 
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Enter PO’s into SUN program
  • Assist accounts in credit applications and collection outbound calls to clients that are overdue 
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Create, maintain, and enter information into databases
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Senior Training Coordinator, Franecki, Kuhlman and Bergnaum. Port Shanonshire, Alaska
Jul. 2007 – Jun. 2008
  • Answering Member enquiries on Training courses 
  • Create marketing materials such as catalogues/flyers/calendars in house and liason with print houses if required 
  • Debt collection for any outstanding accounts 
  • Book members/non members into training courses 
  • Face to face and over the phone assistance for builders on what courses are offered and what may best suit their needs to meet their CPD points required for ongoing development 
  • Relief reception duties on a busy switchboard 
  • Preparing Training Manuals 
  • Set up of training rooms daily and clean up when complete 
  • Booking catering for all training courses
  • Entering payments and refunds into IMIS 
  • Budget Management 
  • Attend HIA Awards and Expos annually 
  • Creating and issuing Training certificates to participants and ensuring RTO compliances are met to retain its RTO status 
  • Attend Training Committee meetings 
  • Attend Monthly Teleconference with National Team 
  • Mentoring of HIA team members Nationally and relief for QLD office when they were without a staff member 
  • Extensive Time Management skills are required at all times 

Education

Sipes Institute, Solomontown, Oregon
Certificate III in Business Administration, Business Administration, Dec. 2015

South Alabama University, West Hershelport, North Carolina
Certificate IV in Hospitality, Hospitality, Dec. 2008

Eastern Idaho Academy, East Minervamouth, Wisconsin
Certificate IV In Tourism, Tourism, 1999

Personal info


Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Time Management








Customer Service








Training








Microsoft Office








Public Relations








Sales








Event Management








Social Media








Marketing








Budgets








e85e8e56-d4dd-407f-9b30-b9c03157041b

Andrew Smith


Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Highly motivated, bilingual in Spanish, Administrator with 10+ years of experience working the daily operations of an office where a strong combination of my interpersonal, organizational and leadership skills impact the bottom line of any organization. Reputation as clerical support to general or executive employees with efforts resulting in being dependable and great to work with. Experience in positions demanding increasing responsibilities, professionalism and adapting to change.

Employment history

May. 2018 – Present
North Sherwoodton, Wyoming
Patient Care Coordinator, Davis-Abernathy

  • Analyze patient’s medical history, medication allergies, physical condition, and examination results to verify if patient needs bariatric weight loss.
  • Prescribe preoperative and postoperative treatments. Preparation and treatment of the patient’s operative area.
  • Refer patient to medical specialist or other practitioners when necessary.
  • Manage surgery services, including planning, scheduling and coordination and determination of procedures

Dec. 2017 – Present
Herzogstad, Texas
Administrator, Krajcik, Powlowski and Kuhic

  • Protect the security of medical records to ensure that confidentiality is maintained.
  • Retrieve patient medical records for physicians, technicians, or other medical personnel.
  • Protect the security of medical records to ensure that confidentiality is maintained.
  • Prepare business or government forms.
  • Plan, develop, maintain, or operate a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information.

Mar. 2016 – Sep. 2016
Deettamouth, Missouri
Administrator, Langosh, Haley and Leuschke

  • Manage and maintain executives’ schedules.
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet and 
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Conduct research, compile data, and prepare papers for consideration and presentation to executives.
  • Greet visitors and determine whether they need services and offer pricing depending on location.

Education

Present
Business Administration

  • Wunsch Institute – West Seymour, North Carolina

Aug. 2004
High School Diploma: General

  • The Nader – South Tiaberg, North Carolina

Skills

Microsoft Office Applications
Experienced

Office Equipment
Experienced

Executive Level Support
Experienced

Spreadsheet/ Reports
Experienced

Office/ Records Management
Experienced

Database Management/ Administration
Experienced

d8ce352d-feb4-4ea8-a1d5-9dda76e39cd0

Andrew Smith


287 Custer Street, Hopewell, PA 00000

andrew_smith@example.com

(000) 000-0000

Professional Summary

Licensed skin care specialist seeking position as an esthetician that will allow me to utilize my education and training in a professional fast paced environment with the opportunity for advancement and growth. 

HighLights:

  • 1 hour Facials 
  • 30 minute Mini Facials 
  • Face Mapping
  • Back Facials 
  • Chemical Peels 
  • Microcurrent 
  • Wet/ Dry Microdermabrasion 
  • High Frequency 
  • Galvanic Facial Treatment 
  • Hard and Soft Wax ( Face&Body including Brazilian/ Bikini) 
  • Makeup application ( Strip and individual lash) 
  • Brow and lash Tinting 
  • Rotary Brush/ Clarisonic 
  • Hot/ Cool Hammer 
  • Ultrasonic Blade 
  • Vacuum Suction 

Employment history

Patient Care Coordinator/ Dental Assistant, Bailey Group. Porfirioborough, California
Jul. 2016 – Mar. 2017
  • Use masks, gloves and safety glasses to protect themselves and their patients from infectious diseases.
  • Insurance claims, Insurance coding, Verification, AR/ AP Collections, 
  • Chair side Dental assisting, Sterilization, X-Rays, Impressions 
  • Use air turbine and hand instruments, dental appliances and surgical implements.
  • Advise or instruct patients regarding preventive dental care, the causes and treatment of dental problems, or oral health care services.

Manager, Wyman-Paucek. Bretfort, Texas
Nov. 2013 – Feb. 2015
  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
  • Review reports submitted by staff members to recommend approval or to suggest changes.
  • Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
  • Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products.
  • Sell products being promoted and keep records of sales.
  • Develop ideas or plans for merchandise displays or window decorations.
  • Payroll/ Inventory 

Education

South Conroy Institute, East Marc, New Mexico
Bachelor of Science, Exercise science, Oct. 2012

Western Stokes, New Donellaview, New Hampshire
Associate of Science, Nov. 2010

Wintheiser University, Hansenmouth, Texas
High School Diploma, Jan. 2009

Skills

Quick Learner

Excellent Customer Service

Microsoft Powerpoint

Microsoft excel

Microsoft Word

Dermalogica Skincare

Image skincare

patient care coordinator

  • Collect any Cosmetic and Medical balances 
  • Welcome patients to our practice, set up paperwork for patient and take copay on a daily basis.

patient care coordinator

  • Review provider schedules and individual patient charts and assist the care team in coordinating care for visits and for future healthcare needs
  • Handle non-appointment related calls from patients
  • Resolve the reason for the call or route to the appropriate party
  • Provide an effective communication link between patient and medical staff, including relaying messages from providers, gathering information from patients for providers, etc.
  • Support patients and providers in the medication refill process
  • Use registry and other information to inform care team members of preventive care required for each patient seen each day
  • Ensure that all patients are tracked and data entered into systems for follow-up and reporting

patient care coordinator

  • Responsible for all aspects of patient care. 
  • Answer phones and answer questions about our practice. 
  • Educate patient on products
  • Schedule  established patients on a daily basis.
  • Enter in new Referrals. 
  • Contact referrals and schedule
  • Running Insurance eligibility. Co pay, Deductible.

patient care coordinator

  • Responsible for obtaining proper pre-authorizations from insurance adjusters for entry into rehabilitation program. Obtain pre-authorizations for tests, surgical consults and procedures.
  • Monitors delivery of care by completing patient rounds; documenting care; identifying progress toward desired care outcomes. Reviewing the care plan with patients in conjunction with the direct care providers; interacting with involved practitioners to negotiate and expedite scheduling and completion of tests, procedures, and consults care plan or transfer/discharge plan.
  • Attend weekly clinical team rounds meetings and take meeting minutes.
  • Maintain and distribute necessary documentation to workers’ compensation adjusters, nurse case managers, attorneys, State of VT Dept. of labor and employers.
  • In depth knowledge of Vermont Workers’ Compensation laws, administrative regulations, and claims adjusting procedures.
  • Attend Workers compensation biennial conventions. Set up business booth to promote and market business to workers compensation adjusters, nurse case managers and attorneys.  
  • Daily interaction in person, phone or email with outside physicians, attorneys, adjusters, nurse case managers, vocational rehabilitation to insure patient care and treatment are on track for recommended procedures, surgery or discharge to return to work.

patient care coordinator

  • process special medication order for the patients to be sent out to there home or preferred address  .
  • Responsible for all components of scheduling appointments and properly documenting accounts as needed,
  • Maintains and performs a professional and welcoming relationship with all patients, staff, all medical and non- medical professionals, vendors, and visitors
  • Proven high attention to detail and accuracy to insure appropriate client information is filed/scanned into the right chart.

patient care coordinator

  • Register patients to be seen by a Provider. 
  • Determine policy contract provisions for each type of insurance and collecting Co-payments and providing change as needed.
  • Once weekly made deposits at PNC bank. 
  • Operate office equipment such as fax machines, Copiers, Scanners. 

patient care coordinator

  •  Processing incoming patient orders for supplies, equipment and     refill orders. 
  •  Verification of insurance & patient coverage. Heavy data entry and     customer service. 
  •  Provide support for patients, and providers. Schedule deliveries for     equipment. 
  •  Handled patient complaints and special requests. Helped train new   employees. 

patient care coordinator

  • Analyze patient’s medical history, medication allergies, physical condition, and examination results to verify if patient needs bariatric weight loss.
  • Prescribe preoperative and postoperative treatments. Preparation and treatment of the patient’s operative area.
  • Manage surgery services, including planning, scheduling and coordination and determination of procedures
  • Completes daily, weekly and monthly operations and reconciliations and ensures its accuracy,

patient care coordinator

  • Responsible for obtaining proper pre-authorizations from insurance adjusters for entry into treatment program. Obtain pre-authorizations for tests, surgical consults and procedures.
  • In depth knowledge of Vermont Workers’ Compensation laws, administrative regulations, and claims adjusting procedures
  • Enter and record daily bank deposits into banking system, end of day reconciliation 
  • Schedule patients and triage patients accordingly for Chiropractors, PT’s, Naturopathic and Massage appointments
  • Create weekly statistic reports on providers
  • In charge of opening and closing office.
  • Responsible for obtaining and maintaining an in-depth knowledge of Medicare and Medicaid regulations.

patient care coordinator

  • Case managed hospice patient’s first several years
  • Admissions nurse, making sure patient’s were appropriate for hospice care and doing admission.
  • Patient Care Coordinator, which consisted of oriented the new hospice nurses, making their schedules, keeping track of nursing licenses, driver’s licenses, PPD’s, in-services. Checked Re-certifications for appropriateness for hospice
  • Chart audits
  • Calls to patient families to check on care of the patient and their approval of care

patient care coordinator/staff nurse

  • Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards
  • Developed strategic relationships with general practitioners and coworkers to build a strong network
  • Liaised between hospital departments to facilitate effective communication
  • Measured effectiveness with team and implemented recommendations for long term improvements
  • Updated documentation and reports detailing patient activities, care actions and hospital determinations
  • Worded with patients  to develop future plans and discuss care actions
  • Upheld confidentiality requirements and regulatory compliance guidelines in all areas

patient care coordinator

  • Became part of the pioneering batch of a Specialty Pharmacy account wherein we assist patients who are calling from the United States who would like to order their monthly specialty medication supplies. 
  • Maintained records by recording, obtaining and updating personal and financial information.
  • Scheduled appointments for visits using desktop calendar software.
  • Keep financial records or perform other bookkeeping duties, such as handling credit transactions.

patient care coordinator

  • Completed documentation of care.
  • Maintained current and accurate medical records for over 60 patients.
  • Filed and retrieved patient records for provider.
  • Pulled charts and prepared for doctors assessment.
  • Maintained privacy of patients’ information.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Kept patients’ appointments on schedule by informing provider of patient’s arrival and any delays.

patient care coordinator

  • Built relationships with specialty pharmaceutical sales representatives which increased patient referrals to pharmacy. 
  • Triage patients to in network specialty pharmacies dictated by insurance.  
  • Sanitizes dental instruments and upkeeps the cleanliness of the lab.
  • Assist management in tasks related to accounts receivable and receiving.

patient care coordinator

  • Scheduled patients
  • Established new patients and created electronic files for them
  • Faxed, scanned, and recorded all necessary medical documents
  • Communicated with other doctor offices, imaging offices, and all other organizations as needed

patient care coordinator

  • Greet and welcome patients and visitors to the practice
  • Submit treatment plans for predetermination of benefits.
  • Present treatment options to patients.
  • Call insurance companies to check patient eligibility.
  • Handwrite cards for holidays, birthdays, and other special occasions.
  • Prepare and submit daily deposits. 
  • Assist the doctor with dental procedures as needed.

patient care coordinator

  • Answer telephones, respond to questions or requests.
  • Prepare and process medical insurance claims and records.
  • Assist customers by answering questions, locating items, or referring them to the pharmacist for medication information.
  • Communicate with patient regarding initial set up and delivery of medication.
  • Communicate with patient regarding insurance copayment or insurance benefits and out of pocket responsibility. 
  • Communicate with doctors offices reguarding patients and their medication delivery.  
  • Coordinate patient co-pay assistance with pharmaceutical programs and financial assistance foundations. 

patient care coordinator

  • Schedule surgery and all ancillary appointments including PET, CT, MRI, Ultrasounds, and Vascular Appointments
  • Requests patient medical records including imaging discs and reports, office notes, and pathology slides 
  • Efficient in managing multiple doctors surgery schedules including OR block time 
  • Instrumental in training new employees on the various Emory applications including GPR Centricity and Powerchart
  • Creates and implements training manuals used for on-boarding new employees, which includes written SOP for entire Department of Otolaryngology 
  • Acts as the liaison for the patient and family, working with both administrative and clinical staff from multiple departments to coordinate all appointments
  • Works with patient and family to answer questions, provide 

patient care coordinator

  • Sold home health care services to local physicians
  • Responsible for monthly goals for Medicare home health referrals
  • Worked with CareCredit/ Lending Club 
  • New patient office tours

patient care coordinator

  • Admit patients into the cardiac department.
  • Handling of daily/monthly/quarterly safety documentation and money reconciliation 
  • Work with split screen monitors
  • Proposing Treatment Plans

patient care coordinator

  • Answering high volume calls 
  • Gather, enter all patient information
  • Seating/greeting patients
  • Insurance verifying
  • Calculating Copayments/ Collecting payments
  • Eaglesoft Software
  • Recall and Recare

patient care coordinator

  • Assess and screen prospective patients.
  • Inform patients about medical processes, procedures, and costs involved.
  • Schedule consultations, appointments, and follow-up visits.
  • Consult with healthcare team members to plan and evaluate patient care plans.

patient care coordinator/ dental assistant

  • Insurance claims, Insurance coding, Verification, AR/ AP Collections, 
  • Chair side Dental assisting, Sterilization, X-Rays, Impressions 
  • Outgoing calls for scheduling of appointments due 
  • Collections for any overdue accounts 

patient care coordinator

  • Perform clerical duties such as typing, proofreading, and notating accounts.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints.
  • Review insurance policy terms to determine whether a particular medication is covered.
  • Resolving issues with different insurance policies and explain benefits.
  • Coordinate medication deliveries 
  • Answer telephones, referring callers to pharmacist when necessary
  • Work with multiple computer programs at one time

patient care coordinator

  • Stocktake End of Month 
  • Order and Manage stock and stationary for the office 
  • Arranging applications via Office of Hearing Service and Batches 
  • Troubleshooting is essential in this role 

patient care coordinator

  • Explain policies, procedures, and services to patients using medical or administrative knowledge
  • Coordinate communication between patient, medical staff, and administrative staff
  • Responding to phone referrals/inquiries in a timely, professional, and compassionate manner, entering referral datae into computer as soon as received when possible
  • Ensuring patient’s benefit period is correct and patient events are input into EMR accurately
  • Tracking insurance benefits for authorization expirations, ensuring no lapse in treatment when possible
  • Tracking information for physician order and for physician signatures on a daily basis
  • Handling of rescheduled, declined, missed, and reassigned visit requests

patient care coordinator

  • Answering patient enquiries 
  • Diary Management for Clinician in Simply Hearing 
  • Meet and Greet Patients 
  • Preparing patient files for Clinician 
  • Send and Receive Toll deliveries for Hearing Aids and receive the order into Simply Hearing 
  • Budget Management Monthly 
  • Accounts Receivable