1f092db4-8b3a-432b-b909-c0ace3763b1b

Andrew Smith

287 Custer Street, Hopewell, PA 00000
andrew_smith@example.com
(000) 000-0000

Professional Summary

Passenger Service Agent with almost 2 years of experience in handling different customers providing satisfaction and appropriate services. Passionate and eager to do assign task professionally. Has the
ability to communicate well with the people who are in need of assistance, reliable and capable of staying  calm to maximize the comfort of every individual. Responsible and can accomplish work with diligence and aggressiveness.

Education

Southern Missouri Academy, Stevieton, Alabama
Bachelor of Science, Tourism Management, Feb. 2018

Northern Louisiana College, Lake Delbertshire, Tennessee
High School Diploma, Jan. 2014

East Bernhard Academy, New Rubinland, North Dakota
Jan. 2010

Employment history

Passenger Service Agent, Ortiz Group. Port Sylvesterton, Alabama
Mar. 2020 – Present
  • Passengers reception at check-in desks
  • Luggages and tickets check-in
  • Delays and irregularities management
  • Airline Services Management
  • Passengers Boarding and Disembarking at the gateway, on the track or by bus
  • Management of passengers with specificities
  • Escort Service for unaccompanied minors

On-the-Job Trainee, Runolfsson-Labadie. East Desireebury, Kentucky
Mar. 2018 – Apr. 2018
  • Assisted the applicants for the Grand
Recruitment Event and ensured that the
crowd are organized according to their
respective schedules.
  • Assisted the HR department in collecting
and organizing each accepted applicants’
requirement.
  • Assigned at the Engineering Department
under the Fleet Material Management and
assisted the team by doing some of their
task including:
 Daily/ Weekly update of Delivery
Report
 Put Power point and highlights on
VMI Board
 Daily/ Weekly update of encoding
ARP on tracking file.

Cashier, Boehm Inc. Ervinburgh, Nebraska
Aug. 2017 – Oct. 2017
  • Greet customers pleasantly
  • Assist customer’s requests and complaints
and assures that any serious one is brought
to the notice of the manager.
  •  Tally cash at the end of each duty.

Cashier, Kirlin and Sons. New Earnest, Mississippi
May. 2016 – Jun. 2016
  • Greet customers pleasantly
  •  Assist customer’s requests and complaints
and assures that any serious one is brought
to the notice of the manager.
  •  Tally cash at the end of each duty.

Languages

English
Fluent

Filipino (Tagalog)
Native speaker

Skills

Boarding Announcement
Expert

Boarding Gate Skill
Expert

Computer and system skill
Expert

Check-in Passengers
Expert

Mathematical skill
Expert

Customer-Focused
Expert

35aa8ccb-ccca-4a6c-b8be-933149b9ee82

Andrew Smith

Professional Summary

Passenger Service Agent with 6+ years of experience seeking to keep improving your exceptional customer service. Would love to strengthen my passion for travel by growing with the team at Etihad Airlines. 
Skilled in attending to customers needs, good communication, proficient at solving problems and keeping the customers satisfied with the service provided. 
Used to Shift Works.

Employment history

Passenger Service Agent, Kunze LLC. Strackeburgh, Georgia
Aug. 2015 – Present
Shift Work.
Interaction with customers.
Uniform wear.
Ticketing counter.
Assisting passengers at check-in desks and boarding gates.
Documents verification. 
Announcements making.

Passenger Service Agent, Walsh-Rosenbaum. Mohamedton, Hawaii
May. 2014 – Nov. 2014
Shift Work.
Interaction with customers.
Uniform wear.
Assisting passengers at check-in desks and boarding gates.
Documents verification. 
Announcements making.

Front Desk Recepcionist, Turcotte Inc. New Noahport, Kentucky
Oct. 2013 – Jan. 2014
Greet, register and assign rooms to guests.
Keep records of room availability and guests accounts.
Compute bills and collect payment.
Make and confirm reservations.
Make restaurant, transportation, or entertainment reservation, and arranges for tours.
Able to listen and find solutions to guests problems.

Education

West Pennsylvania Academy, Spencerfort, Tennessee
GED, Tourism Management, Nov. 2013

Additional information

Personal info


Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Languages

Portuguese








English








Spanish








Skills

Eager to learn

Friendly and Helpful

Always on time

Attentiveness

Interpersonal Communication

passenger service agent

  • Management of passengers with specificities
  • Escort Service for unaccompanied minors

passenger service agent

  • Ensure that all the correct documentation are provided by persons travelling. 
  • Allocating of the correct seat numbers. 
  • To ensure that proper and eloquent customer service
  • Ensure that passenger identification  and boarding cards match. 
  • Meet and greet passengers on arrivals and provide the necessary assistance where required. 

passenger service agent

  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Escorted handicapped passengers from terminal to aircraft.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Oversaw ticketing, gate and ramp services.

passenger service agent

  • Check in customers and verify all information matches person identity. 
  • Print tickets, tag luggage, do transactions if needed. 
  • Assist customers with disabilities. 
  • Walk customers from planes to immigration center. 
  • Help customers find gates.  
  • Speak with angry customers about any problems. 

passenger service agent

  • Competent and efficient in operating Airline Check-In Systems for British Airways, Turkish Airline, TAAG Angola Airways.
  • Ensure that all the correct documentation are provided by persons travelling.
  • Ensure that all the relevant security questions are being asked.
  • Assisting passengers with the processing of bag tags and boarding cards.
  • Allocating of the correct seat numbers.
  • Determine special assistance needs of passengers such as small children, the elderly, or disabled persons.To ensure that proper and eloquent customer service
  • Ensure that passenger identification and boarding cards match.

passenger service agent

  • Assisting passengers with disabilities to get from point to point. 
  • Assist them with meeting their families and/or friends on the other side of security.
  • Assist with luggage 
  • Making sure passengers get onto their flight safely.

passenger service agent

  • Check in passengers and check their bags
  • Fill out weight and balance
  • Fill out fuel report 
  • Answer passengers questions about their flight
  • Advise of any delays via audio system

passenger service agent

  • Provide Check-in assistance, ticketing changes, re-booking of itineraries and special service request for passengers
  • Handles excess luggage and collect excess payment.
  • Verify documentation related to passenger departure and ensuring that passenger comply with safety and regulations
  • Assist unaccompanied minors and passengers with specials needs, resolved customer concerns and other duties.
  • Keep the record of the timing of arriving and departing flights and guide passengers to correct flight by making announcement using public messaging system
  • Customer focused and good attention to detail

passenger service agent/shift supervisor

  • Perform check-in duties for our airline contracts (Emirates, Virgin Blue and Thai Airways and other major carriers).
  • Offered the role of dispatcher at the boarding gate to coordinate and assist the Duty Supervisor from the arrival phase to departure of aircraft.
  • Awarded by my peers and managers employee of the month for two months running, due to my diligence and sincerity in providing customer service.
  • Promoted to Shift Supervisor.
  • Offered major contributions to three-year line overhaul plan, submitting end-of-shift reporting procedures for peer review and validation. The concepts were accepted and integrated into the final rollout.
  • Successful in managing a large team of staff and handling aircraft delays, keeping delay handling below targets and therefore keeping on-time performance well above 90% continuously.
  • Successfully oversaw all airport operations including Check-in, boarding gate and baggage services.

passenger service agent

  • Confirmed all luggage and carry-on items met federal guidelines and different airlines’ policies.
  • Inspected and verified identity documents, visas and other travel documents, released boarding passes.
  • Operated specific computer systems, such as SITA software for air transport communication.
  • Facilitated boarding and provided assistance for passengers with special needs.
  • Worked efficiently day and night shifts, maintained the highest standards during busy periods. 

passenger service agent

  • Greeting and checking passengers documentation.
  • Checking passengers in using a computer-based system.
  • Processing passengers at the boarding gate.
  • Applying airline regulations which may involve charging excess baggage or upselling.
  • Kept a close eye on security concerns and adhered to all related requirements.

passenger service agent

  • Greeting and checking passenger documentation.
  • To check passengers in using a computer based system, issuing boarding cards and baggage labels
  • Process passengers at the boarding gate
  • Apply airline regulations which may involve charging excess baggage or upselling
  • Adhere and apply strict security and safety regulations
  • Effectively assist passengers with their experience travelling through the airport

passenger service agent

  • English Fluency
  • Reactivity
  • Team working skills
  • Curiosity

passenger service agent

  • As a Passenger Service Agent, I am the representative of the airline.
  •  I  welcome passengers at check-in desks and boarding gates. Before the flight, I  verify the tickets, identity papers and luggages conformity. 
  • I  solve potential issues and inform passengers about their flight. 
  • I also coordinate the boarding gates.

passenger service agent

  • Greet and thank customers. 
  • Take passaports and luggage.
  • Engage in conversation.
  • Walk customers through security to ensure early arrival at gate. 

passenger service agent

  • Oversee and coordinate operational performance such as on-time departures (D-Zero), safety, security, customer service delivery and other key performance indicators
  • Working efficiently under pressure during regular and irregular operations to dispatch flights safely and on time
  • Ensure distinctive customer service by demonstrating a high level of customer focus and sensitivity 
  • Assisting high value customer with travel needs to ensure a continuous positive travel experience
  • Participate in Incident Analysis reports, CRO reports, Injury Prevention Group sessions and applicable station safety meetings
  • Efficient communicator of timely and accurate information
  • Displayed conflict management skills; resourceful and logical common sense approach in daily operations

passenger service agent

  • Provided Check-in assistance, ticketing changes, re-booking of itineraries and special service request for passengers
  • Assisted unaccompanied minors and passengers with specials needs, resolved customer concerns and other duties.
  • Board and deplane flights
  • Comprehensive knowledge of making reservations prepare and issues tickets
  • Deal with passengers inquires about flight departure and arrival
  • Customer focused and good attention to detail 

passenger service agent/flight controller/ticketing agent

  •  Acts as ground hostess and is highly visible and helpful to public. 
  • Provide assistance and related customer service at the ticket counter, gate and baggage areas, and concourse of the airline they serve. 
  • Servicing customers by performing meet and greets, check-in, aircraft boarding and deplaning, ticketing, baggage service making boarding, deplaning and public announcement. 
  • Providing connecting flight information and direction assistance 

passenger service agent

  • Checking in and boarding passengers for Turkish Airlines, Aeroflot, and Air Italy. 
  • Making sure visas and passports were up to par with traveling requirements.
  • Weighing, tagging, and sending off luggage(s) to their proper destination(s).
  • Welcome passengers at check-in counters and boarding gates.

passenger service agent

  • Above Wing Agent in Charge (2016-2017)
  • Ground Security Coordinator
  • Complaint Resolution Official
  • Local Training AdministratorCreated a New Hire binder that assisted PSA’s and senior agents in guiding New Hire’s through their 6 month training process. 
  • Consistently works with lead Local Training Administrator to sen emails and keep agents up to date with various policy changes and regulations
  • Developed resource binders for each operating gate in the station to aid agents in more complicated gate functions. 

passenger service agent

  • Getting passengers through check points and to terminals quickly and safely 
  • Completing pre-boarding checking procedures before passengers and flight board planes 
  • Assigned transport of special needs passengers including the disabled parents with infants senior citizens etc. 
  • Managed log of unclaimed baggage 
  • Coordinated timely delivery of baggage with ground handlers 
  • Responsible for monitoring arrivals departures and making public announcements in that regard 
  • Comfortable wth lifting moderately heavy suitcases and packages

passenger service agent

  • Prepare and check Pre-flight and post flight documents.
  • As check-in Agent checked in passengers at counters. 
  • Verify passenger documentation for correct boarding pass and bag identification. 
  • Ensure that all passengers are sufficiently briefed their needs and satisfied during delay and disruption.

passenger service agent/ ticketing agent

  • Handle passenger complaints or answer passenger’s questions regarding policies and procedures.
  • Ensure availability on cabin seats and verified passenger counts.
  • Profiling of the passenger checked baggage and direct them to designated area.
  • Posses excellent customer service skill.
  • Provide information regarding flight requirements
  • Fully aware of process updates,current promotion offers,website issues and travel condition which will effect the daily operation.

senior passenger service agent

  •  Present work related documentation.
  •  Support unaccompanied minors.
  • Verify flight information and passenger documentation such as passport, visas, etc. 
  • Coordinating with passengers for aircraft boarding / deplaning in the gate area 

passenger service agent

  • Accepting passengers and baggage according to airlines’ policies and procedures
  •  Coordinate with passengers to purchase tickets, check-in, board flight in computer based reservation program.
  •  Adhere to security requirements.
  •  Check-in passenger baggage and support passengers with misplaced baggage.

passenger service agent

  • Check-In
  • Boarding
  •  Offer front line customer service to passengers.
  •  Supervise aircraft cleaning process.

passenger service agent (psa)

  •  Checks in passengers and baggage, using manual and computer systems, in accordance with airline procedures, and in compliance with IATA. 
  • Prepares all documentation in compliance with DFT, IATA, DGCA and airline requirements. 
  • Deals promptly with Property Irregularity Reports and instigate tracing action for misrouted baggage. 
  • Liaises with other agencies: Flight Dispatch, Security, Airside Services and the Fire Service to ensure on-time departures are achieved. 
  • Deals with offshore passengers, complying with their safety regulations and procedures. 
  • Assists the Airport Facilities Manager with Airport/Airline emergency procedures as published in the relevant manuals. 
  • Provides assistance to all passengers to the highest standard of customer service at all times, especially in the event of delays, cancellations and diverted flights. 

passenger service agent

  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Announced flight status updates and information about gate changes over PA system.
  • Tagged baggage and routed to appropriate location for loading and screening. 
  •  Welcome and check-in passengers.