operations supervisor

  • Managed Kiosk operations in terms of staffing and scheduling functions Increased guest data base by 50% within a short time period of 6 months through effective marketing.
  • Ensured provision of service in terms of order accuracy and time management.
  • Interviewed, hired and trained personnel to work in a Food & beverage environment.
  • Ensuring smooth co-ordination between the back-end and front-end activities.
  • Managed inventory and stocks and supplies.
  • Managed guest complaints and enquiries.
  • Implemented a cash management system that significantly reduced chances of cash discrepancies.

operations supervisor

  • Working in partnership with J.P. Morgan Chase
  • Managing a team of 7 Project Coordinators in the ATM and Signage programs throughout the three existing regions supported by JLL
  • Maintain data accuracy
  • Assist vendors in the invoice and closeout process
  • Previously oversaw the BIR (Branch Initiated Request) Program for the Northeast Region as an Associate Project Manager with upwards 70 projects dealing with various vendors, branches and facilities managers
  • Plan and coordinate team building activities including escape rooms, shuffleboard, happy hours, dinners and holiday gift exchanges
  • Promoted twice in two years

operations supervisor

  • Replenish and rotate inventory
  • Assemble the displays weekly with promotional and seasonal merchandise
  • Review invoices, work orders, and consumption reports to estimate peak delivery periods and to issue work assignments
  •  Assisting pharmacy personnel when needed

operations supervisor

  • Ensure timely and efficient movement of trains, according to train orders and schedules.Prepare and manage departmental budgets.
  • Promote teamwork spirit among field personnel. 
  • Perform leader-ship most important quality, which is good thorough listening to all. 
  • Maintain customer/patient confidentiality

operations supervisor

  • Employment recruitment 
  • Inventory and warehouse assistance 
  • Fleet manager
  • Building inspections
  • Employee advocacy 
  • Multiple account supervision throughout the Chicagoland area. 
  • Employee training

operations supervisor

  • Interview, select, and train warehouse and sales floor personnel.
  • Receive twice weekly freight and unload , unpack merchandise. Stock carts , make displays
  • Maintain a professional relationship with division staff. 
  • Maintain excellent relationship with all clients through regular field/office visits and proper problem follow-up. 

operations supervisor

  • Approve time sheets of all field personnel 
  • Approve field trips expenses. 
  • Usage of operations petty cash according to financial regulations 
  • Must maintain excellent relationship with the other division’s personnel, supervisors & yard supporting staff. 

operations supervisor

  • Day to day operations of rental locations, including daily business report,fleet management, vehicle inventories and vehicle maintenance, reporting to operations manger
  • Prepare and issue work schedules, deadlines, and duty assignments for office staffs.
  • Plan weekly training sessions &/or lectures to be given by supervisor &/or engineers once a week.
  • Make a training scheme to each engineer to become fully proficient in three months’ time. 

operations supervisor

  • Motivated and trained employees to maximize team productivity.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Conduct training meeting to all available personnel in yard after each failure. 

operations supervisor

  • Supervise a staff of 25 individuals in day to day operations of a business hotel 
  • Act as sales coordinator, providing a liaison between the sales team in Boston and the property 
  • Communicate constantly with definite accounts through emails and phone calls 
  • Provide property tours for prospective accounts and following through with the contacts to ensure hotel booking 

operations supervisor

  • Led a high performing team of 10-15 agents for an international telecommunications provider.
  •  Helped train and motivate call center representatives as they answer questions, handle complaints, and provide support for clients. 
  • Assist in  monitoring representative progress, and coaching them to cultivate the knowledge and skills to provide excellent service to customers. 
  • Maintain excellent client relations by means of planned frequent visits to client offices. 

operations supervisor/ equal employment opportunity adviser

  • Appointed as the Operations Supervisor and Equal Employment Opportunity Adviser for the most forward stationed Military Police Company in the Republic of Korea, managing manpower and resources in support of training and operations for 167 U.S. Soldiers and 93 Korean Augmentation to the United States of America (KATUSA) Soldiers.
  • Supervised company command post operations during tactical operations also responsible for unit readiness and mission taskings.
  • Prepared and planned quarterly training, command briefings and training management documents, to include provided strategic guidance to the commander on all matters related to training management and resourcing.
  • Instructed all quarterly Equal Opportunity Training as the Equal Opportunity Adviser using realistic and scenario driven training.  Always encouraged equal treatment of and fair opportunities for all Soldiers and KATUSA’s, resulting in the unit having zero EO incidents for the year.
  • Identified a serious shortcoming in the Defense Training Management System. Conducted a thorough mission analysis for over 150 daily taskings and improved the company’s input and completion rate from 45% to 90%.  Resulting in the company being recognized as the best in the Military Police Battalion during the Battalion Command Inspection

operations supervisor

  • One-year contract position with six month extension, initially hired as warehouse supervisor
  • Oversaw company recycling contracts with the Defense Reutilization and Marketing Office at two government installations; the Anniston Army Depot (AL) and Red River Army Depot (AR)
  • Operated a cross-dock facility that handled more than a million pounds of recycled product monthly 
  • Traveled extensively between dual state work locations to oversee and monitor operations, ensuring compliance in all aspects of warehousing, delivery and inventory control
  • Oversaw use of heavy loading equipment such as forklifts, front-end loaders and excavators during yard operations at government and company-owed work sites
  • Coordinated the loading/unloading and shipping/receiving of product to clients at various locations, including shipyards, smelters and resell points

operations supervisor

  • Prepare and manage departmental budgets
  • Supervise the activities of workers engaged in receiving, storing, and stocking products
  • Effectively communicate information both to and from store management and colleagues
  • Assist customers with their questions
  • Resolve all customer relations issues in accordance with company policy while promoting a positive shopping experience
  • Provide colleagues with personalized customer service feedback and coaching 
  • Calculate daily store earnings

operations supervisor

  • Successfully managed nightly operations within a three building K thru 12th school district.
  • Supervised and instructed custodial personnel to ensure housekeeping levels were met.
  • Worked with the Athletic Director to schedule and set-up various sporting events. 
  • Performed regular preventative maintenance to all building systems.
  • Reduced expenses and improved cleanliness levels by utilizing new chemicals, modern equipment and efficient SOP’s.

operations supervisor

  • Manage a crew of 16 employees
  • Help to maintain all of the equipment
  • Know all of the feed directions of the system
  • Assure all customers are satisfied with their needs
  • Help other departments with daily needs and problems
  • Assist with budget
  •  Monthly status reports for the board reports

operations supervisor

  • Supervise EmployeesResponsible for leading and supervising a group of employees.
  • Submit equipment status and operations status reports weakly to operations manager. 
  • Submit load charts of all f. Engineers & operators to op. Manager monthly. 
  • Submit equipment monthly status reports to division operations manager. 

operations supervisor

  • Was a part of the Email Team handling customer service inquiries on hand-held mobile Game titles King of Fighters, Ikemen Sengoku, Saint Seiya, 
  • Handled escalated emails, customer complaints on a daily basis.
  • Largely contributed to the creation of structure of email response, templates, and client operation workflows.
  • Created the quality control procedures for email responses for the company by its agents.
  • Corresponded to troubleshooting, maintenance major bugs in each game 

operations supervisor

  • Prepare and record orders for book merchandise.
  • Answer questions about book features and benefits.
  • Prepare consignment inventory report from customers for proper monitoring of sales and inventory count in the field.
  • Record daily sales transaction and expenses for book keeping purposes
  • Coordinate with our accountant for the submission of government documents and tax requirements. 

operations supervisor

  • Experience leading teams of 100+ associates in a direct to consumer retail fulfillment operation in support of the Victoria’s Secret digital platform.
  • Experience leading teams of 50-75 associates in a fast paced, dynamic distribution center which supports 1100+ Victoria’s Secret stores.
  • Responsible for developing, implementing, and achieving key performance metrics.
  • Issue standard operating procedure letter to all field personnel after each failure. 

operations supervisor

  • Develop and coach agents to achieve goals (CSAT, QA, AHT and etc.) 
  • Strategically Analyze Team’s performance and formulate an action plan to solve the identified problem or behavior 
  • Hands on auditing of the task assigned to agents and making sure that every tasks/email are responded to within the acceptable service level agreement 
  • Attending daily supervisor’s meeting and be prepared to discuss the performance of the team week over week and Month-to-date. 
  • Attending in-shift huddles with the manager to discuss updates on an hourly basis as to what is driving performance and what are the plans implemented. 
  • Pre-Shift or Post Shift Agenda discussed to the team for current updates about the product and discuss performance with the team 
  • Motivates agents by making them feel supported through coaching and connection sessions. 

operations supervisor

  • Started Slickline & memory gauges activities with most of Libyan operating companies (ZOC, SOC, AGOCO & Wintershall).
  • Assure smooth operations through continuous follow up and back up to the field personnel. 
  • Follow the daily activity in the field and yard. 
  • Responsible of crew and equipment mobilization & assignment of crew.
  • Update equipment history cards. 
  • Application of ISO forms. 
  • Perform thorough failure analysis after each failure and submit to OP. Manager. 

operations supervisor

  •  Ensure area is running efficiently, employees are moving to the work.
  • Ensure employees are putting packages in proper loads and keeping damages out. 
  • Responsible for making sure The area is making the goals for the building. 
  • Managing the air belt and forecasting air cans nightly.

operations supervisor

  • Responsible for the dockworkers’Safety
  • Working in their assigned work areas
  • Following established policies
  • Behaving in a professional manner

operations supervisor

  • Handles overall car park operations. 
  • Resolves parking and traffic conflicts and concerns. 
  • People management. Up-keeping facilities. 
  • Formulate ideas and strategies to increase income. 
  • Provide reports on parking’s performance. 
  • Provide excellent customer service. 

operations supervisor

  •  Handle 40+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention while providing information about the  game and room details and booking of games. 
  • Mass briefing and explaining the rules. 
  • Keep records of customer transactions, recording details of inquiries, complaints, or comments, as well as actions taken. or obtain details of complaints.
  • Trains new employees on how to use Bookeo, encoding of customer datas, application of discounts, updating the inventory, and make end of the day reports to the manager. 

operations supervisor

  • Operate or oversee the operations of beef, poultry and swine farms producing meat, eggs, and breeding stock.
  • Monitor pasture and grazing land use to ensure livestock nutrition.
  • Manage rotational grazing land resources.
  • Care for livestock, and prepare for transportation, and sale.
  • Procure feed, nutrition suppliment, and medical care for livestock.
  • Operate farm machinery and vehicles.  

operations supervisor

  • Promoted from boom truck driver to Operations Supervisor.
  • Schedule or dispatch workers, equipment, or service vehicles to to appropriate locations, according to customer request.
  • Executed monthly employee meetings to give information, take feedback, and provide updated training.
  • Trained and hired new team members.

operations supervisor

  • Explain products to persuade customers to purchase said products
  • Set up and arrange displays to attract attention of prospective customers
  • Record and maintain daily operation transactions such as sales and expenses for proper bookkeeping 
  • File and maintain records of government documents
  • Maintain and record proper inventory count within the store and warehouse

operations supervisor

  • Investigate and resolve customers issues/complaints
  • Rostering of Ground crew weekly
  • Monitor and Managing of crowd at station ground during peak hours.
  • Highlight Station issue such as bus or driver issue to Johor Bahru HQ-in-charge.
  • Assist and resolving issues occurring at Woodlands / Tuas Checkpoint.
  • Assist and applying New / Renewal Driver’s Multiple Journey Pass application.
  • Review and report any misconduct of all Station Ground Crew and Drivers