operations supervisor

  • Proposed and collaborated on the design and implementation of the Escalation process and Escalation flow.  
  • One of the Subject Matter Experts and Business process improvement experts of the account- Airline. 
  • Led the ACE and Spanish groups of the account. 
  • Processing of return of consignments to its respective origin when the customer 

operations supervisor

  • Conduct and oversee facility and zone searches
  • Reports generation through Pivot Table and Pivot Chart.
  • Inbound and outbound of consignments received at our HUB.
  • Calling customer for validation of refused delivery consignments.

operations supervisor

  • Inspect farm to ensure proper functioning.
  • Monitor and direct crop production operations, such as planning, tilling, planting, fertilizing, cultivating, spraying, harvesting and packaging of produce.
  • Participate in offender searches (clothed and unclothed)
  • Conduct new employee training

operations supervisor

  • Planning, coordinating, and managing field activities including budgeting and implementing projects.
  • Lead role in identifying, evaluating, and recommending service opportunities. 
  • Provide leadership, oversight and direction to multiple restaurants within the organization.
  • Actively identify, train and develop management talent on all levels within the restaurant.
  • Ensure restaurants meet McDonald’s QSC (quality, service, cleanliness) standards.
  • Grow sales and transactions profitability to meet and exceed goals.
  • Managed and launched Dural restaurant during major remodel and refurbishment.

operations supervisor

  • Reviewed new purchase orders prior to scheduling new work to ensure accuracy and correct costing
  • First point of contact for installers on site with product or technical issues. Assisted installers within my scope of experience and determined if Quality Assurance Manager needed to be involved
  • Provided solution to installation crew when needed of how to proceed with installations
  • Scheduled Installations with customers and assigned installation crew appropriate for the installation for Southern BC and Alberta
  • Weekend and evening support for Installation support
  • Bridge of contact between Home Depot, customers and installation crews

operations supervisor

  • Maintaining the Quality and Quantity of the work Promoting Teamwork 
  • Monitoring workloads and see that all work is completed efficiently. Training/ Coaching Personnel 
  • Planning and Target Setting 
  • Keeping records and Preparing reports 
  • Motivate and encourage agents through positive communication. Take calls that agents cannot handle 
  • Discuss individual and team’s productivity and status

operations supervisor

  •  Collecting and delivering customers consignments safely, securely, punctually and in 
  • perfect condition.
  • Keep track of the delivery boys and maintain their attendance on a daily basis.
  •  Transporting products that need urgent delivery.
  • Completing all relevant administrative procedures and paper work.
  • Daily and monthly generate of MIS report, analyzing the cases.
  • Prepare report on excel using different reporting tools and formulas.

operations supervisor

  • Responsible in long-term planning, including an initiative geared toward operational excellence logistics of McDonald’s Singapore Nationwide
  • Responsible for performance evaluation of more than 100 people from recruitment to deployment.
  • monitor staff’s performance and coach them for any improvements.
  • Oversee overall financial management, planning, systems and controls.
  • Management of agency budget in coordination with the Executive Director.
  • Disbursement of checks for agency expenses.
  • Regular meetings with Operations Manager and Director around fiscal planning.

operations supervisor

  • Cleanliness of locker rooms and restrooms
  • Restocking material in locker rooms and restrooms. 
  • Assisting members with gym questions. 
  • Overlooking 4-6 employees a shift. 

operations supervisor

  • Hiring, training, and preparing support agents to respond to client’s questions and complaints and troubleshoot problems with services or products 
  • Ensuring agents understand and comply with all call center objectives, performance standards, and policies 
  • Answering agent questions regarding best practices or difficult calls
  • Identifying operational issues and suggesting possible improvements
  • Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary 
  • Preparing reports and analyzing data to assist management as they determine campaign goals 
  • Working with other supervisors and management team members to support agents and maximize customer satisfaction 

operations supervisor

  • Prepare daily work and run schedules.Maintain metrics, reports, process documentation, customer service logs, or training or safety records.
  • Communicate with dispatch to ensure efficient transportation to the community.
  • Understood and supported Bank philosophy and objectives, conducting all activities in compliance with the Bank policies and procedures. 
  • Conduct urine collection and testing

operations supervisor

  • Presentation with the client in clinic set up (in reference to Rule 1960 and Republic Act 11058) 
  • Work directly with senior leaders for accounts’ management 
  • Following policies and guidelines 
  • Day-to-day dispatch operations.

operations supervisor

  • Reports to the Operations Director
  • Supervise Operations Specialists and programming activities
  • Conduct employee evaluations
  • Lead Pre/Post shift debriefings
  • Assign daily job duties to Specialists
  • Prepare and review written reports (shift reports, incident reports, and medical reports)
  • Conduct and participate in disciplinary investigations (Staff and residents)

operations supervisor

  • Supported and monitored users activity under CBS (Core Banking system) Temenos T24 
  • Performed day to day operations and processes to support smooth business operation under CBS 
  • Fulfilled tasks related to Closing of Business day (COB under CBS), provide backup procedure and reporting 
  • Supported In-House applications on operational level, including backups and restore procedures, …etc 
  • Assisted the CBS users on operational level
  • Participate in implementation of all IT projects.
  • Fulfilled other duties as given by the Head of IT OPS Department 

operations supervisor

  • Responsible for overseeing a team of thirty technical support and customer service representatives.
  • Reviewing metrics, listening to live and recorded calls, and responding to customer surveys to identify strengths and improvement opportunities.
  • Coaching individual team members to help develop skills, improve individual performance, recognize achievements.
  • Hosting team meetings to discuss policy changes, focus areas, and discuss team performance
  • Meeting with clients directly to calibrate expectations and review overall performance.

operations supervisor / dispatcher

  • Submit and review reports with supervisor.
  • Evaluate the work of operators to ensure that resources are used effectively and appropriately. 
  • Provide assistance and direct service if needed to all operators and/or passengers.
  •  Ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Address customer concerns regarding policies and procedures.
  • Evaluate operators’  job performance annual evaluations of operational staff.
  • Fill duty assignments for operations as needed.

operations supervisor

  • Supervising operational staff: writing performance reviews, addressing personnel issues, mentoring agents, etc.
  • Creating ways to monitor productivity on various teams both in Salesforce and Siebel
  • Ensuring that program metrics are being met on a daily and monthly basis
  • Working with a group to update daily scorecards for teams across the ITC
  • Creating tools to forcast trends in order to ensure proper staffing
  • Assisting other supervisors with creating excel spreadsheets to fit their program needs
  • Plan or implement improvements to processes

operations supervisor

  • Reviewed and made decisions on overdraft
  • Deposits, withdrawals, loan payments
  • Opened all types of accounts including CD’s, checking, savings, IRA’s, safety deposit boxes, debit cards
  • Trained new employees as needed

operations supervisor

  • Ensure adherence to legal & regulatory requirements. (local government, DOLE, DOH, Data privacy, etc.) 
  • Discuss HMO process to our onsite nurses and Physician as part of their Job Descriptions 
  • Onboarding accounts, conduct audits (ergonomics, client-specific process, local regulatory requirements and clinic process) 
  • Conducts training on our staff thru our ActiveOne/RCI Academy

operations supervisor

  • Managing a team of telephonists and doctors in a per-shift basis 
  • Managing workforce and needs of internal and external stakeholders to provide patient care. 
  • Adherence to Australian Privacy Principles
  • Knowledge of Operational Systems 
  • Task Prioritisation 
  • Ability to work in a fast paced, high stress environment
  • Liaising with external bodies  

operations supervisor

  • Review global, national, or regional transportation or logistics reports for ways to improve overall efficiency .
  • Monitor and evaluate performance, whether personnel or other companies collaborating with.
  • Recommend new features to further customize and automate processes. 
  • Create policies or procedures for logistics activities, and general SOPs.

operations supervisor

  • Ensured a safe, compliant, and efficient operational staff.  
  • Maintained production using SCADA system/Avocet/LPRS/Site View.
  • Anticipated potential problems and implemented preventive measures before problems occurred. 
  • Reported weekly production volumes and variances. 

operations supervisor

  • Ensures that the clinic operation is effectively managed 
  • Conduct regular communication with the clients/onsite staff to get feedback in order to improve and maintain the level of service delivery 
  • Provide leadership, supervision and support to the clinical staff in the provision of clinical/care support services in a professional manner 
  • Develop and maintain good collaborative working relationships and channels of communication within the organization including account management, sales and contract, HR ops/recruitment, OSH department 
  • Monitor, evaluate, and correct onsite staff performance relating to care/clinical practice. 
  • Assist in coordinating daily staffing to ensure that all shifts are covered thru our Clinic Staffing Team 
  • Attend management and other meetings as required by the management 

operations supervisor

  • On field work in stables supervising horse-care
  • Updating daily class schedules, balancing between coaches, arenas, horses, and students preferences to maximize center capacity
  • Often dealt with ticket sales and stable tours on event days
  • Produced excel sheets with passport, feeding, competition history, and sale history for individual horses
  • Oversaw construction sites, specifically during a month long absence of the owner and manager
  • Participated in occasional coaching classes
  • Trained and competed with 2 sport horses throughout the summer season, showcasing them for sale

operations supervisor

  • Develop and coach agents to achieve the goals 
  • Analyzes team performance and formulate a plan to solve identified opportunities. 
  • Ensures that all re-work is finished by agents to avoid delay. 
  • Ensures that the agent is doing the correct processes by monitoring and coaching. 
  • Takes part of Call Calibration with our QA Team and Clients QA team to ensure that we are calibrated in scoring agents. 

operations supervisor

  • Fleet management 
  • Employee advocacy
  • Multiple account supervision throughout the Chicagoland area.
  • Building inspections.

operations supervisor

  • Operations Management to include supervision of front end processes involving sales and return transactions, as well as special services and lot support.
  • Oversee the back end processes, including receiving and freight teams to ensure that merchandise is received and stocked appropriately. Maintain and operate all store equipment and systems as well as how to manage daily financial operations. Develop a command of store standard operating procedures (SOP s), 
  • Especially those involving Safety compliance. 
  • Business Analysis and Merchandise Planning Initiatives to include driving department profitability through analysis of sales trends.
  • Work with key partners (Store Managers, Field Merchandising, MET Teams) to plan merchandise placement and signing. 
  • Support stock integrity through inventory management processes.

operations supervisor

  • Schedule and dispatch workers, work crews, equipment and service vehicles to appropriate locations, according to customer requests, specifications, or needs.
  • Monitor personnel, equipment locations and utilisation to coordinate service and schedules.
  • Determine types or amounts of equipment, vehicles and personnel required.                  
  • Maintain reports, process documentation, customer service logs, training and safety records.
  • Supervise the work of logistics schedulers.
  • Recommend optimal transportation modes, routing, equipment, and frequency.
  • Analyse the financial impact of proposed logistics changes, such as routing, product volumes, and external companies.

operations supervisor

  • Coordinate activities with 50 plus employees to ensure that services are provided in an efficient and timely manner.
  • Equipment controll maintained all of Fed Ex policies and Procedures.
  • Responsibale for freight relocation 
  • Successfully handled many events within the park without a single incident transpiring.

operations supervisor

  • Balanced overseeing the logistics of multiple events and the daily operations of 10 event spaces 
  • Supervised setup team operations to ensure events are properly organized and supported 
  • Fostered trust with clients by establishing meaningful relationships
  • 2018 awards: 3rd Place Best Punchlist Completion Score (100%, 44 projects), 2nd Place Most Closeouts Completed by a Project Coordinator (173 Projects), Peer voted Best Coach and Best Team Player