operations supervisor Archives

Conduct and review environmental audits for logistics activities, such as storage, distribution, or transportation.
Planned and implemented material flow management systems to meet production requirements.
Sent weekly reports of productivity, inventory, cycle counts, and audits to corporate
Use positive influence effectively to meet objectives and maintain or build working relationships.

Resolve problems concerning transportation, logistics system, or customer issues.
Completes delivery/warehouse requirements by scheduling and assigning employees; following up on work results.
Create and monitor schedules for drivers and warehouse staff.
Maintains professional and technical knowledge by coaching, counseling and disciplining employees; following up on work results.
Review daily and weekly driver logs in accordance with company and DOT regulations.

Produce accurate monthly operational reports.
Ensure all staff records are maintained and reports distributed in a timely fashion.
Act as a role model
Employ appropriate communication strategies

Effective, clear and concise communication both in writing and verbally with customers and multiple service groups.
Build relationships with customers and service groups to increase effectiveness of the role
Provide advice and guidance on all aspects of the inventory control
Provide timely and accurate advice

Supervise and coordinate the unloading of inbound shipments, staging of product, and loading of outbound shipments.
Conduct Coaching’s for hourly associates and provide Leadership
Promoted from Forklift Operator to Lead Foreman in 2015 and Operations Supervisor May 2016.
HACCP certified
Understanding of SQF and Food Safety policies
Experience with Continuous Improvement & Kaizen Events
Using of Kronos to manage time cards of hourly associates

Undertake department and staff performance reviews in accordance with Schenker commitments to its ISO 9002 accreditation.
Ensure Schenker OH&S policy and procedures are implemented and maintained
Ensure compliance with department and corporate operational procedure as laid down in Schenker procedures. Recommending appropriate changes to these procedures as required.
Introduce and maintain day to day operations standards

Verify inventory computations by comparing them to physical counts of stock monthly, and investigate discrepancies or adjust errors.
Order stock/spare parts from various suppliers and prepare a three month forecast of future purchases so inventory can be manufactured and supplied and prepare documents that provide for such purchases on a monthly basis.
Keep records of equipment taken by sales representatives for demonstration/sales to customers.
Liason with three service technicians, take service related inquiries from customers and organise necessary workload for technicians.

Develop, document, and standardize test methods and processes to ensure repeat-ability, proper production functionality, cost efficiency and productivity improvements.
Enforce safety and company policy.
Direct and coordinate the activities of employees engaged in the production of goods.
Confer with other supervisors to coordinate operations and activities within and between departments.
Conduct employee training in equipment operations and safety procedures, assign employee training to experienced workers.

Overseeing the operation of the medical transcription department.
Monitor staff activities ensuring quality and adherence to regulations is being maintained.
Assign job duties, schedule staff to cover all shifts, as well as train and assess the performance of new employees.
Performs quality improvement audits.
Sends list of completed reports on a daily basis for client reference.
Performs transcription services for physicians or other medical professionals when needed.
Create departmental budget or have input into budget planning.

Create and execute learning strategies and programs.
Evaluate individual and organizational development needs.
Implement various learning methods companywide (e.g. coaching, job-shadowing, online training).
Design and deliver e-learning courses, workshops and other trainings.
Assess the success of development plans and help employees make the most of learning opportunities.
Help managers develop their team members through career pathing.
Winner or “State of Origin” field service patch sales building competition for Richmond Restaurant 2011.

Order supplies or equipment and issue them to personnel.Inspect physical conditions of warehouses, vehicle fleets, or equipment and order testing, maintenance, repairs, or replacements.
Schedule vehicles to meet customer delivery requirements whilst maximising the efficiency of the dedicated fleet.
Determine and arrange for weekly and daily labour and vehicle requirements.
Monitor and facilitate repairs and maintenance on company equipment.
Train staff in local procedures and in the use of materials handling equipment.
Asess new drivers in Coupling & Uncoupling procedures
Induct new drivers and assess them against the Company Driver’s Manual also making them aware of site specific safety requirements.

Worked closely with logistics transportation department to ensure loads departed in a timely manner to avoid customer interruptions.
Provide assistance with problems these customers may encounter.
Delivery of automotive parts to customer in a safe, timely manner.
Conducting new hire orientation to employees assigned to the same account to discuss basic workflow and performance goals

General supervision of control room staff of 28 controllers
Prepare and submit availability report of trucks.
Match available orders with the trucks availed in two above.
manage trucks in journey to ensure the best turn around time is achieved.
Liaising with the dispatch team to Ensure drivers are well equipped with fuel, Cess fees, parking fees and other requirement they need while in transit.

Ring up customers in a courteous and timely manner
Nightly chores such as: stocking the cooler, emptying inside and outside trashcans, front-facing store, cleaning the bathrooms and vacuuming.
Keep store organized by returning items to the proper area
Use proper procedure to prevent losses and theft
Problem resolution
Delegating tasks to other employees.
Unloading, sorting and working weekly truck delivery.

Guide and direct customer service team towards achieving operational goals
Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction
Ensure that the customer calls are handled and answered in a timely and accurate fashion
Perform annual reviews, appraisals and performance management reviews for the customer service staff

Customer service both Internal and External
Daily Labour planning vs budget requirements
Interacting with agency to book staff
Ensure orders are despatched daily according to customer KPI
Interacting with Client and making sure that emails and requests are answered in a timely manner
Daily Team briefings talks to ensure safety of team members whilst at work
Providing first aid if needed

Oversaw truck operations including maintaining customer satisfaction
Analyzed all aspects of corporate logistics to determine the most cost-effective and efficient means of organizing routes
Maintained corporate safety standards for all drivers
Worked with the Commercial team to meet and exceed corporate initiatives
Responsible for employee hiring and retention

Conduct employee training in equipment operations and delivery expectations
Read and analyze charts, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs. and requirements.
Solve problems and resolve issues and concerns that impact operational performance (quality, safety, finance, and associate relations.
Establish consistent and professional communication with our customer and associates at all time.

Supervise the work of delivery agents.
Conducting four (4) monitoring of calls per agents per month based on client approved quality measures to provide additional coaching and guidance on the agents areas of opportunities; maintain/monitor agents improvement on areas such as FCR (first call resolution), AHT (average handling time), CB (call behaviour), CHT (call handling time), Reliability etc.
Doing Administrative tasks/Human resources to provide agent assistance and needs from the company
Ensure staffed agents has tools/systems to fully perform their duties and responsibilities on their workspace.

Maintain thorough knowledge of all contracted deliverable requirements for the accounts under his/her responsibility.
Develop, implement, maintain and review specific procedures and protocols to ensure the security of customer inventory and property up to and including hand-over to contracted carriers.
Monitor projects; assess potential problem areas and co-ordinate solutions with functional managers.
Develop and implement strategies and activities to support existing and new products and services, to reduce costs and to increase profitable revenue.
Direct, monitor and manage the activities of supervisors/team leaders in the management functions to extend individual skills and achieve overall objectives.
Meet financial targets as set and agreed with the board of management.
In accordance with Branch/Corporate policy, undertake to employ, develop and administer qualified staff to ensure a high standard of client satisfaction.

Processed damages, testers, and transfers between other stores weekly.
Completed daily plans for the following two weeks, assigning areas and breaks for peak days.
Supported Staffing Supervisor with making upcoming schedules.
Proving feedback and reports to the Clients, Operations Managers and other Team Leads for any kind of issues; provide clear documentation of the problem – isolating the case if error occurs within the company tools/system wide or from client side to send and deliver corresponding ticket for analysis

Directs the team and works with all the latest merchandise, as well as resolving customer issues and concerns in a professional manner
Oversees RFID process and performs system uploading to ensure efficient and accurate updates to stock ledger as well as leads door to floor merchandise preparation process.
Manages and engages the pricing and signing team
Responsible for all stockroom processes, work safety initiatives, facility equipment, and enables efficient execution of support processes
Oversees receiving, shipping and logistics with third party carrier processes
Plays an active role in the training and development of associates

Monitored daily and weekly key performance indicators to maintain on-track status
Monitored and maintained high level of on-time delivery reliability service and performance
Manning day to day operation with full responsibilities on service level and customer satisfaction score
Forecasting and business planning

Supervised 25 Security Officers, 4 Lead Officers and other company personnel.
Ensured that all post orders were being followed, and ensured that established rounds were being completed.
Met with client representatives as scheduled or as needed in assurance that all security requirements were being met and provided quality customer service.
‘Supervised everyday department operations, and increased efficiency of workers. Ensured hospital staff were in compliance with applicable laws and company policies in accordance with CalOSHA, and General OSHA standards.
Conducted interviews, and onsite training of employees, to upgrade various technical skills, planned, assigned, and directed work.

Supervision to 10 staff
On call 24/7
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Responsible for Team performance, development, mentoring, and coaching to meet and continuously improve both company and client metrics for Inbound and Outbound calling
Implementing strategies to key performance to enable the business to achieve its objectives; setting clear daily priorities and drive each member to meet the goals
Managing day-to-day operations such as monitoring the set Service Level of the program to meet both client and program’s expectations in producing quality customer service and satisfaction
Analyzing report and communicates with GWFM or Workforce for assistance in providing reports of staff over forecasted calls on a day-to-day basis
Taking Inbound and outbound calls for customer service to help the program in reducing failure to reach the passing SVL aside from escalation calls from the agents
Guiding and supporting agents to reach their goals and doing one-on-one for coaching to deliver monitoring from Quality Team and sending proper corrective actions thru company tools as per company guidelines and policies; coordinating with the Managers and Human Resource Team to deliver final decision for corrective actions
Analyzing of distributed tasks as per are of expertise within the program or Point of Contact to produce organized outcome of the team lead responsibility

Establish and maintain relationships with Sales and Distribution Centers or provide assistance with problems these customers may encounter.
Oversee outside leased storage warehouse.
Oversee loading of Transport trucks, Sales check out and check in, Replenishment of warehouse pick area, product deliveries, repack functions.
Purchase raw materials for repack and warehouse operations.
Manage Kronos for warehouse.

AIR OPERATIONS SUPERVISOR
Performed and supervised aircraft/air ramp operational activities.
Ensured that all aircraft operational matters were within manufacturers, FAA and company limits including fuel loading, weight and balance and performance measures.
Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
Led warehouse improvement initiatives to advance operational efficiencies.
Trained, coached and mentor staff to ensure smooth adoption of new program.
PACKAGE/WAREHOUSE OPERATIONS

Supervise a staff of 40 individuals primarily in the housekeeping department
Track productivity of staff weekly and controllables to improve department financial performance and make adjustments as needed
Analyze P&L statements every period to ensure department performance is in line with total hotel financial goals
Collaborate with other department leaders to improve guest satisfaction scores
Train and develop exceptional associates for other roles in the hotel industry and cross-train to provide more complete hotel knowledge
Bill and maintain an accurate checkbook

refuses delivery of the consignments (RTO).
E-mailing pre-alert copy to the destinations where the connection is made.
E-mailing details of any dispute/damage products to the corporate.
Communicate with the other branches for delivery/system updatesupdates

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operations supervisor/ truck driver

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