operations supervisor Archives

Supervised the design, development and implementation multiple company functions to include professional development training, fitness training sessions and company parties to help maintain positive moral.
As First Line Supervisor, was the link between employees and the Director, ensuring all of the Directors policies were adhered to on a continuous basis.
Kept the Director informed on the status of all matters pertaining to the efficient operation of the company.
Supervised in the design, development, as well as participating in the implementation of company ceremonies and briefings to the director.

Schedule or dispatch workers, equipment, or service vehicles to appropriate locations, according to customer request, or needs.
Held monthly employee meetings to give information, take feedback, and provide updated training.
Hired and trained new drivers.
Interviewed and counseled employees on pertinent professional and personal matters that also may affect the efficiency of the command. Provided promotion recommendations on employees as well as advising the Director on performance reviews for Team Leaders and Chiefs.

Supervise a team of agents or representatives taking phone calls for a retail account in a call center industry
Establish work procedures or schedules and keep track of the daily work of the team
Guide team’s performance per client’s requirements
Establish the company’s mission and vision and policies and procedures to the team of agents and teammates

Resolve problems concerning Team Members customer issues.
Maintain reports, spreadsheets, logs related to all material handling functions.
Collaborate with other departments to discuss daily plans and expectations.
Direct inbound or outbound operations, such as warehouse activities, safety performance, or quality management.
Supervise the work of material handlers.
Participate in management processes, such as selection, qualification, and performance evaluation.
Plan or implement improvements performance and processes.

Explain products to persuade customers to purchase said products
Record and maintain daily operation transactions such as sales and expenses for proper bookkeeping
Responsible Manager for a one million dollar Table of Equipment (T/E) account for NBCD section.
Operations Manager of 20 employees, responsible for conducting monthly evaluations, counseling employees as required to improve the general effectiveness of the individual for the company.

Implement departmental policies, procedures, and service standards in conjunction with management and client expectation.
Arrange for training to be provided when necessary with training specialists.
Review records or reports pertaining to activities such as contact totals and agent activity to verify details, monitor work production, and evaluate performance.
Prepare and issue work schedules and schedule exceptions and duty assignments for office staff.
Research, compile, and prepare reports, manuals, correspondence, or other information required by management or and the client
Coordinate social, cultural and employee engagement activities with other supervisory personnel and with the employee development department.
Make recommendations and provide feedback to management concerning such issues as staffing decisions or procedural changes.

Provide prompt and effective responses to all customer enquiries and concerns.
Knowledge of Windows Office including Excel, Word, Power point, Outlook
Use and understanding of WFM systems and Labor Management tools
Supervises the staff KPI and take precautions to enhance the ability of the staff

Manage the daily operations of ASUC Student Union buildings, events, and 60 student employees across 3 teams.
Conduct HR operations such as reviewing applicant resumes, holding interviews, and managing on-boarding and off-boarding processes.
Hold regular meetings with individual staff to discuss strengths and desired areas of improvement to develop leadership.
Provide a continuous communication focal point for the customers to enable prompt implementation of contingency actions in the event of an impediment to operations.

Liaising and quoting potential business
Understanding Customs Rules and Regulations and ensure all team members are following correctly
Delegating work to team members equally
reviewing team progress and support when required

Built strong relationships with clients in order to improve business growth and achieved 40% customer retention
Overseen upgraded Oracle CRM modules accounts payables, account receivables, and general ledger
Investigated and successfully resolved a number of account discrepancies utilizing auditing documentation as aresult increased 15% of revenue
Performed due diligence including industry and historical analysis, data room assessment, and transaction risks

First Line Operations Supervisor to Director and Deputy Director of company.
Represented Director at planning conferences for military training exercises and combat operations in Iraq.
Designed, coordinated, implemented and supervised the pack up, set up, running and redeploying of the companies Air Ground Support Operations Center (AGSOC) prior to and during military training exercises and combat operations in Iraq.
Supervised the planning, coordinating, and execution of training of personnel for use of multiple military communication systems, conducting medical emergency evacuation procedures (Medivac) and drafting of Situation Reports for military training exercises and deployments to Iraq.
Served as Operations Manager for the companies Nuclear Biological Chemical Defense (NBCD) Section.
Managed the collection, division, staging and issuing of chemical personal protective equipment for approximately 2000 personnel of the Air Combat Element (ACE) in Iraq.
Designed, developed and implemented Letters of Instructions (LOI’s) and Standard Operating Procedures (SOP’s) for issuing, maintaining, and storing of companies NBCD equipment.

Make sure the job is completed correctly and in a timely manner.
Fill out all safety paperwork and file it daily.
Assign specific jobs to employees daily.
Coordinate with plant personnel daily to ensure that the task/job is being completed.
Make sure the job site is cleaned and organized at the end of shift.
Ensure that all safety procedures are followed at all times.
Maintain a good work schedule throughout the work day.

responsible for developing team members and making sure that they hit their goals
provides a summary or report of the team’s progress every end of week and every month to our respective manager’s to check where the team is currently at
brings out the best in every team members in order to achieve excellent performance
exhibits strong patience especially when dealing with stressful events and client directives

Ensure all instances of service failure or loss of or damage to goods are investigated and develop and instigate remedial action to prevent recurrence.
Ensure all operations are conducted in a way that ensures the safety of the staff, society in general and the environment.
Develop the competence of individual employees by identifying and organising the training and work experience necessary to meet an individual’s development needs.
Eliminate down time due to accident, injury or work related illness by ensuring the implementation and maintenance of safe working practices and procedures.

Identify case issues and evidence needed, based on analysis of charges, complaints, or allegations of law violations.s to include RTM-Real Time Management), MIS, quality and training supporting functions.
Responsible for all front-line KPIs-Keep Performance Indicator and consumer service metrics .
Chat service level and average chat duration .
Created a new module to enhance Net Promoters score/chat through implementing a re-bottling statements poll (Chat AID) .
Enhanced Follow up calls service level by 20% by implementing consequence matrix across operations .

Liaise with the VB General Manager regarding queries and updates on daily status of the O’Connor Dispatch Operation.
Enter and investigate incidents pertaining to O’Connor Site in Vault.
Liaise with WA State Manager, Forrestfield Operations Supervisor and GJ’s transport to arrange re-deployment of trucks as required on an as required basis to optimise utilisation over all three sites.
Develop new and comprehensive systems of reporting KPIs in a changing business environment.

Deals with the complaints and coordinate with the staffs regularly
Utilizes coaching sessions to perform trend and root-cause analysis of both individual and team performance, formulates recommendations and action plans
Arranges rational shifts by estimating the volume of business
Propose working projects that optimize the working procedures and complete them
Responsible for the daily work of the team and ensure the normal operation
Supervises the operational data of the center and conduct proper onsole management
Properly distributes the daily tasks with the team and host daily meetings

Provide detailed Financial reporting for O’Connor Logistics to Operations Manager, VB General Manager and other interested parties.
Provide back up cover for promotion of loads in the TMS system.
Cover Operations Manager’s financial and other reporting in his absence.
Run O’Connor Logistics in the Operations Manager’s absence with input from the WA State Manager as required.

Maintain records of work performed to facilitate accurate invoicing of clients and payment of employees.
Preparation and reporting of Key Performance Indicators.
Provide reporting for Forrestfield Operations Supervisor in his absence.
Establish daily rapport with Forrestfield drivers and schedule daily loads for Forrestfield Operations Supervisor in his absence.

Putting up weekly sale signs Issuing money orders Checking in vendors
Instruct and direct VB forklift drivers in loading sequence on a daily basis.
Promote a strong sense of team work between Truck drivers and Forklift drivers.
Supervise daily activities to ensure that work is performed safely, efficiently and in accordance with procedures.

Created and implemented strategies for improving operational efficiency and accuracy.
Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
Performed root cause analysis in deficient areas to identify and resolve central issues.
Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
Encouraged and promoted ideas aligned to business needs and benefits.
Led team of 40 direct reports managing supporting LNP processess for UK and North America.

Schedule or dispatch worke
Order supplies or equipment and issue them to personnel.rs, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
Checking Orders for correct products, quantities, quality
Rotating perishable goods and pulling from shelves as needed.

Ensuring that employees time & attendance is completed each day
Participate with other Supervisors in running weekly Behaviour Based safety meeting with all employees on site
Participate with other Supervisors in running Monthly Team Building Activities
Working outside of scheduled hours to ensure all tasks are complete and next day planning is ready

Responsible for the day to day operations and the management of a team.
To ensure that daily, weekly and monthly goals are met within the team; so that the company’s KPI’s would be in check on quarterly basis.
To Manage employee disagreement / disputes.
To create and improve action plans for nonperforming individuals, while coaching for success and holding employees accountable for low performances.

Establish work procedures or schedules and keep track of the daily work of staff.
Prepare invoices, reports, memos, letters and other documents, using word processing, spreadsheet, database, or presentation software.
Working with Inventory controller to ensure that all Inventory Issues are addressed
Allocating tasks to each team member

How to oversee the back end processes, including receiving and freight teams to ensure that merchandise is received and stocked appropriately.
Operate all store equipment and systems as well as how to manage daily financial operations. Develop a command of store standard operating procedures (SOP s)
Business Analysis and Merchandise Planning Initiatives to include driving department profitability through analysis of sales trends. Partnered with (Store Managers, Field Merchandising, MET Teams) to plan merchandise placement and signing. They will also learn how to support stock integrity through inventory management processes.
Employee Opinion Survey champion

Prepare and perform daily deposits, inventory counts, and line checks.
Handle and resolve customer complaints.
Prepare and serve both shakes and food for customers both dining in and carrying out.
Ensuring the cleanliness of the store overall.

Provides support to front-line consultants by identifying strengths and opportunities through effective coaching and team performance monitoring. Collaborate with consultants through team huddles empowering consultants to share best practices that will help the teams overall performance.
Making sure that receiving and returns are up to date
Quarterly reviews on each team member to review performance
Participating in process improvements for clients

Develop, coordinate and maintain professional development
Understand and participate in DB Schenker Values in accordance with the DB Schenker Way
Actively get involved in Continuous Improvement Initiatives
Understand and adhere to all relevant company policies and procedures

Schedule and dispatch drivers to appropriate locations, according to customer requests, specifications, or needs.
Ensure timely and efficient movement of shipments to and from customers.
Use personal influence in daily situations.
Inspire confidence in others and achieve a level of unity among differing factions to produce results.Maintain industry and relevant legislative knowledge

operations supervisor

operations supervisor

operations supervisor

operations supervisor

operations supervisor

operations supervisor

operations supervisor

senior operations supervisor

operations supervisor

operations supervisor

operations supervisor

operations supervisor

operations supervisor

operations supervisor

operations supervisor, web-chat contact center operations

operations supervisor

operations supervisor

operations supervisor

operations supervisor

operations supervisor

operations supervisor

operations supervisor

operations supervisor

operations supervisor

operations supervisor

operations supervisor

operations supervisor

operations supervisor

operations supervisor

operations supervisor